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The one primer you need to develop your entrepreneurial
skills.
hether you’re imagining your new business to be the next big thing in Silicon
Valley, a pivotal B2B provider, or an anchor in your local community, the HBR
Entrepreneur’s Handbook is your essential resource for getting your company
off the ground.
Starting an independent new business is rife with both opportunity and risk. And as an
entrepreneur, you’re the one in charge: your actions can make or break your business. You
need to know the tried-and-true fundamentals—from writing a business plan to getting
your first loan. You also need to know the latest thinking on how to create an irresistible
pitch deck, mitigate risk through experimentation, and develop unique opportunities
through business model innovation.
The HBR Entrepreneur’s Handbook addresses these challenges and more with practical
advice and wisdom from Harvard Business Review’s archive. Keep this comprehensive
guide with you throughout your startup’s life—and increase your business’s odds for
success.
In the HBR Entrepreneur’s Handbook you’ll find:
▪ Step-by-step guidance through the entrepreneurial process
▪ Concise explanations of the latest research and thinking on entrepreneurship from
Harvard Business Review contributors such as Marc Andreessen and Reid Hoffman
▪ Time-honed best practices
▪ Stories of real companies, from Airbnb to eBay
STAY INFORMED.
JOIN THE DISCUSSION.
VISIT HBR.ORG
US$29.99 MANAGEMENT
Everything You Need
to Launch and Grow
Your New Business
Entrepreneur’s
Handbook
Entrepreneur’s H
andbook
W
ISBN-13: 978-1-63369-368-5
9 781633 693685
9 0 0 0 0
Harvard
Business
Review
Entrepreneur’s
Handbook
H7303-Entrepreneur.indb iH7303-Entrepreneur.indb i 11/2/17 1:14 PM11/2/17 1:14 PM
H7303-Entrepreneur.indb iiH7303-Entrepreneur.indb ii 11/2/17 1:14 PM11/2/17 1:14 PM
Harvard
Business
Review
Entrepreneur’s
Handbook
Everything You Need
to Launch and Grow
Your New Business
Harvard Business Review Press
Boston, Massachusetts
H7303-Entrepreneur.indb iiiH7303-Entrepreneur.indb iii 11/2/17 1:14 PM11/2/17 1:14 PM
HBR Press Quantity Sales Discounts
Harvard Business Review Press titles are available at signifi cant quantity dis-
counts when purchased in bulk for client gifts, sales promotions, and premiums.
Special editions, including books with corporate logos, customized covers, and
letters from the company or CEO printed in the front matter, as well as excerpts
of existing books, can also be created in large quantities for special needs.
For details and discount information for both print and
ebook formats, contact [email protected],
tel. 800-988-0886, or www.hbr.org/bulksales.
Copyright 2018 Harvard Business School Publishing Corporation
All rights reserved
The material in this book has been adapted and revised from works listed in the
Sources section and from Harvard Business Essentials Entrepreneur’s Toolkit:
Tools and Techniques to Launch and Grow Your New Business (Harvard Business
School Press, 2005), subject adviser Alfred E. Osborne.
No part of this publication may be reproduced, stored in or introduced into
a retrieval system, or transmitted, in any form, or by any means (electronic,
mechanical, photocopying, recording, or otherwise), without the prior permission
of the publisher. Requests for permission should be directed to permissions@
hbsp.harvard.edu, or mailed to Permissions, Harvard Business School
Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
The web addresses referenced in this book were live and correct at the time of the
book’s publication but may be subject to change.
Library of Congress cataloging information is forthcoming.
eBook ISBN: 9781633693715
H7303-Entrepreneur.indb ivH7303-Entrepreneur.indb iv 11/2/17 1:14 PM11/2/17 1:14 PM
Contents
Introduction 1
PART ONE
Preparing for the Journey
1. Is Starting a Business Right for You? 11
PART TWO
Defi ning Your Enterprise
2. Shaping an Opportunity 23
3. Building Your Business Model and Strategy 41
4. Organizing Your Company 63
5. Writing Your Business Plan 77
PART THREE
Financing Your Business
6. Startup-Stage Financing 103
7. Growth-Stage Financing 115
8. Angel Investment and Venture Capital 131
9. Going Public 149
H7303-Entrepreneur.indb vH7303-Entrepreneur.indb v 11/2/17 1:14 PM11/2/17 1:14 PM
PART FOUR
Scaling Up
10. Sustaining Entrepreneurial Growth 171
11. Leadership for a Growing Business 181
12. Keeping the Entrepreneurial Spirit Alive 195
PART FIVE
Looking to the Future
13. Harvest Time 213
Appendix A:
Understanding Financial Statements 225
Appendix B:
Breakeven Analysis 241
Appendix C:
Valuation: What Is Your Business Really Worth? 245
Appendix D:
Selling Restricted and Control Securities: SEC Rule 144 257
Glossary 263
Further Reading 273
Sources 277
Index 285
vi�Contents
H7303-Entrepreneur.indb viH7303-Entrepreneur.indb vi 11/2/17 1:14 PM11/2/17 1:14 PM
Introduction
William Bygrave, a scholar and practitioner of entrepreneurship, describes
an entrepreneur as someone who not only perceives an opportunity but
also “creates an organization to pursue it.”
That last part of Bygrave’s defi nition is essential. Ideas are one thing,
but opportunities as we generally understand them are best addressed
through business organizations formed by entrepreneurs. Thomas Edison,
for example, recognized the business opportunity in urban electric illu-
mination, which he pursued through tireless laboratory e xperiments that
eventually produced a workable incandescent light bulb. But invention was
only part of Edison’s genius. He also formed a company that brought to-
gether the human and fi nancial resources needed to implement his vision
of commercial and residential lighting. That company was the forerunner
of the General Electric Company, one of today’s largest and most powerful
enterprises.
The same formula has been repeated through history: recognizing op-
portunity and addressing it through an organization. Some opportunities
are evident and just need to be harnessed; others are created by the en-
trepreneur. For example, in 2007, when roommates Brian Chesky and Joe
Gebbia could no longer afford the rent on their San Francisco loft, they
decided to rent out space to guests. They set up a website with some photos
of their apartment, quickly gaining three guests for their fi rst weekend, at
$80 each. Soon they began hearing from others who had found their site
and wanted a similar offering for informal lodging in cities around the
world.
H7303-Entrepreneur.indb 1H7303-Entrepreneur.indb 1 11/2/17 1:14 PM11/2/17 1:14 PM
2�HBR’s Entrepreneur’s Handbook
The next spring, Chesky and Gebbia enlisted former roommate Nathan
Blecharczyk to help them establish Airbed & Breakfast. To raise early fund-
ing, they bought cartons of breakfast cereal, repackaged it in the theme of
the 2008 election, and resold it to conventioneers, raising about $30,000.
Nevertheless, their site’s growth stalled. While living off the extra cereal,
though, they were accepted into Y Combinator’s accelerator program. In
the summer of 2009, they began testing their own services to better un-
derstand their users’ needs. Realizing how poorly the properties were rep-
resented online, the entrepreneurs began a photography program in which
hosts could have professional shots of their properties taken.
Learning and course-correcting as they went, Chesky and Gebbia
saw their customer base rocket from one thousand in 2009 to over a mil-
lion in 2011. Airbnb’s fi nancials are not formally disclosed, but in 2015,
market reports placed its value at $25.5 billion with projected revenue of
$900 million for the year, based on the company’s reported three-million-
plus listed properties worldwide.
Not all startup stories are so bright, of course. A complete defi nition of
the entrepreneur must also recognize another factor: risk. In the fi nancial
world, risk contains the possibility of both gain and loss. The entrepreneur
puts skin in the game—usually in the form of time and personal savings.
If the venture goes badly, his or her time and hard-earned savings are lost.
And indeed, 75 percent of startup ventures fail to return investors’ capital,
according to research by Harvard Business School’s Shikhar Ghosh. But if
things go well, the entrepreneur can reap a sizable profi t. So if you have a
business idea or an idea about how to fi ll a market need—or even if you just
think you’re interested in starting a business—how do you make sure that
your venture is successful?
The same basic process applies whether your idea is the next high-
growth wunderkind, a robust B2B player in a critical industry niche, or
a local retail shop close to home. You recognize a potential commercial
opportunity and pursue it through an organization, your own managerial
or technical talents, and some combination of human and fi nancial capital.
Of course it’s never quite this simple; in fact, the entrepreneurial journey
H7303-Entrepreneur.indb 2H7303-Entrepreneur.indb 2 11/2/17 1:14 PM11/2/17 1:14 PM
Introduction�3
often takes many twists and turns. This book will walk you through this
process in more detail.
The role of entrepreneurs
Entrepreneurs play an important role in society. As described by econo-
mist Joseph Schumpeter in the 1930s, entrepreneurs act as a force for cre-
ative destruction, sweeping away established technologies, products, and
ways of doing things and replacing them with others that the marketplace
as a whole sees as representing greater value. In this sense, entrepreneurs
are agents of change and, hopefully, progress. Thus, it was entrepreneurs
who displaced home kerosene lamps with brighter and cleaner-burning
gas in the middle to late 1800s. Those gas lamps, in turn, were displaced
by Edison’s incandescent electric light system, which provided better per-
formance and greater safety. Fluorescent lighting came along years later,
displacing many incandescent applications.
We see this pattern repeated in virtually every industry. Entrepreneurs
invent or commercialize new technologies that displace the old. Photo-
copying, the personal computer, the World Wide Web, the spreadsheet,
and new and improved drug therapies and medical devices are all prod-
ucts of enterprising entrepreneurs. Entrepreneurs also introduce products,
services, and platforms that deliver something entirely new: the electronic
calculator, next-day package delivery, crowd fund-raising, aircraft simu-
lation software, oral contraceptives, angioplasty to open narrow heart ar-
teries, and online marketplaces for everything from apartment rentals and
ride-sharing to homemade crafts and fi nancial payments. Entrepreneurs
have given us even mundanely useful things that our parents or grand-
parents would not have imagined: computers we take everywhere (like our
iPhones), contact lenses, milk in aseptic packaging that requires no refrig-
eration, online auctions that bring together buyers and sellers from every
part of the world, and on and on. These products and services improve
customers’ lives. Many are also benefi cial to society and to the planet, be
they improved drug therapies, microloan systems that alleviate poverty
H7303-Entrepreneur.indb 3H7303-Entrepreneur.indb 3 11/2/17 1:14 PM11/2/17 1:14 PM
4�HBR’s Entrepreneur’s Handbook
around the globe, or drones that target pesticides to the crops that need
them most, eliminating waste and pollution.
In conceiving of these new products and services and forming and
running enterprises to bring them to customers and users, entrepreneurs
often sweep away stagnant industries and replace them with growing ones
that generate new jobs, often at higher wages. Thus they have a central role
in building wealth and dynamism in the societies in which their enter-
prises operate.
What’s ahead
This book takes a linear approach to entrepreneurship, from initial ques-
tions that you should ask yourself before you begin (“Am I the type of person
who should start a business?”) to the last issue that you’ll need to consider
as a successful business owner (“How can I cash out of the business I’ve
built?”). Though your own experience is likely to differ from this simplifi ed
framework—the entrepreneurial process is nothing if not iterative—this
book should give you a good overview of the issues you’ll probably face and
how to approach them.
Part 1 prepares you for your journey. In chapter 1, we describe the
self-diagnosis that every prospective entrepreneur should undertake. Are
you the right type of person to start up and operate a business? This chap-
ter will help you answer that important question.
Part 2 helps you defi ne your enterprise. The fi rst steps in the entrepre-
neurial process are to identify and evaluate potential business opportuni-
ties. Chapter 2 offers fi ve characteristics you should look for in a business
opportunity, particularly focusing on the problem your business is trying
to solve. It also introduces the lean-startup methodology as a way to eval-
uate market interest and to experiment with other hypotheses about the
opportunity you’ve identifi ed.
If your initial evaluation of the opportunity pans out, you’ll further
refi ne your business model and strategy. These two critical concepts are
the focus of chapter 3. It describes how the business model explains the
way key components of the enterprise work together to make money—and
H7303-Entrepreneur.indb 4H7303-Entrepreneur.indb 4 11/2/17 1:14 PM11/2/17 1:14 PM
Introduction�5
how to begin to test your business model with real customers. It also shows
how strategy must be designed to differentiate the entity and confer it with
a competitive advantage. Finally, the chapter offers a fi ve-step process for
formulating strategy and aligning business activities with it.
Assuming that your evaluations and experiments have given you con-
tinued confi dence in your business idea, you’ll need to structure your busi-
ness from a legal perspective. In chapter 4, you’ll learn about the various
legal forms of business organization used in the United States. You’ll see
their pros and cons and decide which organizational structure is best for
your venture: a limited-liability corporation, a sole proprietorship, a part-
nership, a corporation, or something else.
Chapter 5 gets you started on writing a plan for your business, incorpo-
rating many of the elements discussed previously. A business plan explains
the opportunity, identifi es the market to be served, and provides details
about how your organization expects to pursue the opportunity. The plan
also describes the unique qualifi cations that the management team brings
to the effort, lists the resources required for success, and predicts the re-
sults over a reasonable time horizon. This chapter tells you why a business
plan is necessary, gives you a format for organizing one, and offers tips for
developing each section in the format. It also describes other documents
similar to a business plan, such as a pitch deck.
Part 3 focuses on how to get the funding you need to fi nance the vari-
ous stages of your enterprise. The global recession of 2008 took a big toll on
entrepreneurship, a sector that has not yet recovered. In the United States,
new business starts went from 525,000 in 2007 to just over 400,000 in
2014. There are many reasons for this drop-off, but small businesses tend
to fare the worst in a recession because they depend heavily on bank debt,
which becomes harder to obtain during economic downturns. Since the re-
cession, some new forms of fi nancing, such as crowdfunding, angel invest-
ing, and online banking, have appeared. This part of the book describes
those new forms along with more traditional methods of raising capital.
Chapter 6 concentrates on the fi nancing requirements that businesses
typically encounter in the fi rst phase of their life cycles. It also provides an
overview of life cycles for different types of businesses.
H7303-Entrepreneur.indb 5H7303-Entrepreneur.indb 5 11/2/17 1:14 PM11/2/17 1:14 PM
6�HBR’s Entrepreneur’s Handbook
In chapter 7, the discussion of fi nancing continues. It addresses the
next stages of a business’s life cycle: that of growth and maturity.
Chapter 8 focuses on rapidly growing fi rms and their need for external
capital specifi cally. Entrepreneurs can bootstrap early development from
personal sources, friends, and relatives, but these enterprises usually need
external infusions of capital to move to a higher level. This chapter intro-
duces two external sources of capital—angel investors and venture capi-
talists or venture-capital fi rms (VCs)—and explains how best to approach
them and win their support.
At some point, many growing fi rms with exceptional revenue potential
seek and obtain fi nancing through an initial public offering (IPO) of their
shares to individual and institutional investors such as pension funds and
mutual funds. That rare event results in a signifi cant exchange of paper
ownership shares for the hard cash the fi rm needs for stability and expan-
sion. Chapter 9 describes what it takes to be an IPO candidate, the pros
and cons of going public, the role of investment bankers, and eight steps
for doing a deal. Because very few businesses will obtain external capi-
tal from an IPO, we also present an alternative arrangement: the private
placement.
In part 4, we discuss the effects of growth on your organization. Par-
adoxically, success is sometimes the entrepreneurial company’s greatest
enemy; hierarchy, bureaucracy, and complacency frequently follow. Chap-
ter 10 walks you through the organizational and strategic aspects of deal-
ing with growth, while chapter 11 emphasizes that you as a leader may
need to reexamine your way of working and even your own role as your
business becomes larger.
As organizations grow, they tend to become more complacent about
how to best serve their customers. Chapter 12 addresses how you can sus-
tain entrepreneurial innovation and energy in your growing company even
as it naturally becomes more process-driven and operations-focused. You
can keep new ideas fl ourishing through efforts to manage your organiza-
tion’s culture, strategic considerations around innovation, and your own
leadership involvement.
H7303-Entrepreneur.indb 6H7303-Entrepreneur.indb 6 11/2/17 1:14 PM11/2/17 1:14 PM
Introduction�7
Finally, in part 5, we look to the future. In chapter 13, you learn about
harvesting your investment in a private business. Founders—and the busi-
ness angels and venture capitalists who support them—look forward to
the day when they can turn their paper ownership into real money. This
chapter describes the motivations that lead to harvesting, the primary
mechanisms for doing so, and the methods you can use to answer the
all-important question, “What is this business worth?”
Additional resources
The back of this book contains material you may fi nd useful. Appendix A
is a primer on fi nancial statements. If you haven’t studied accounting or
haven’t thought about it for a long time, this material will bring you up
to speed. Go to appendix B for details of breakeven analysis not covered
elsewhere in the book. Appendix C provides an overview of the methods
used to determine the value of business enterprises. The appendix won’t
make you a master of this very technical and specialized subject, but
it will teach you enough that you can deal intelligently with valuation
experts. Finally, appendix D is taken directly from the US Securities and
Exchange Commission site. It explains Rule 144 on the sale of restricted
and control stock. Few readers will ever need to understand Rule 144,
but those who do may fi nd this useful reading.
The appendixes are followed by a glossary that provides definitions
of key terms.
Finally, the book includes a “Further Reading” section. There you’ll
fi nd suggestions of books and articles—both recent and classics—that
provide more detailed information or unique insights into the topics cov-
ered in these chapters.
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H7303-Entrepreneur.indb 8H7303-Entrepreneur.indb 8 11/2/17 1:14 PM11/2/17 1:14 PM
PART ONE
Preparing for
the Journey
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H7303-Entrepreneur.indb 10H7303-Entrepreneur.indb 10 11/2/17 1:14 PM11/2/17 1:14 PM
1.
Is Starting a
Business Right
for You?
What makes entrepreneurs tick? More specifi cally, what are the personal
traits and backgrounds of people who become successful entrepreneurs?
This chapter considers those questions and helps you decide whether you
have the right stuff to be a business entrepreneur.
Many books and websites include self-scoring tests that you can use
to assess your fi tness for entrepreneurial life. (The US Small Business
Administration [SBA] provides one such test on its site at https://www
.sba .gov/starting-business/how-start-business/entrepreneurship-you.)
These assessments can be a good place to start as you think through
what entrepreneurial work would mean for you and whether it’s a good
fi t for your personality and goals. This self-evaluation is especially useful
if you’re starting with an idea for a business. Having ideas is important,
but it’s only one step in a process that also requires other skills and per-
sonality traits.
H7303-Entrepreneur.indb 11H7303-Entrepreneur.indb 11 11/2/17 1:14 PM11/2/17 1:14 PM
12�Preparing for the Journey
This and other tests typically integrate some combination or subset of
the traits shown in table 1-1. Let’s look at these traits in more detail.
Ideas and drive
Christopher Gergen and Gregg Vanourek, founding partners of New
Mountain Ventures, an entrepreneurial leadership development company,
describe the basic process of entrepreneurship as follows: “Understand a
problem, grasp its full context, connect previously unconnected dots, and
have the vision, courage, resourcefulness, and persistence to see the solu-
tion through to fruition.”
Without those fi rst elements—a full understanding of a problem, new
connections, and a vision or direction for a solution—there is no entrepre-
neurial venture. Whether the problem you’ve identifi ed is global or local,
broad or niche, your ability to spot it and conceive new solutions is a core
element of entrepreneurship. And passion about the problem you are solv-
ing might not be as important as you think—see the box “A passion for the
work.”
People skills
Having identifi ed a problem or even a potential solution is one thing. But
to launch a successful venture, you must also make other people see the
merits of your idea and invest in it—whether they are employees, custom-
ers, or funders. Your ability to lead, persuade, take feedback, and build a
network will determine whether you’ll actually be able to bring your idea
to fruition.
In the HBR Guide to Buying a Small Business, Harvard Business
School professors Richard S. Ruback and Royce Yudkoff describe the
people skills that entrepreneurs need fi rst: “You need to feel comfort-
able reaching out to people you don’t know—sellers, . . . investors, your
employees—and when you do reach out, you need to project an air of con-
fi dent optimism.”
H7303-Entrepreneur.indb 12H7303-Entrepreneur.indb 12 11/2/17 1:14 PM11/2/17 1:14 PM
TA
B
LE
1
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H7303-Entrepreneur.indb 13H7303-Entrepreneur.indb 13 11/2/17 1:14 PM11/2/17 1:14 PM
14�Preparing for the Journey
When it comes to funders particularly, serial entrepreneurs Evan
Baehr and Evan Loomis write that “potential investors will ask themselves
three simple questions during a meeting: 1) Do I like you?, 2) Do I trust
you?, and 3) Do I want to do business with you?” To earn an investor’s
trust, you must fi rst be appealing and interesting enough for them to get to
know you well enough to trust you. To succeed in the high-pressure, fast-
paced world of venture funding, you must know how to connect with peo-
ple—and know when your tactics for connecting with them aren’t working,
and switch to a tactic that will.
But successful entrepreneurship isn’t just about convincing others
about the brilliance of your idea, just as networking isn’t only about get-
ting funding, and just as selling to customers isn’t only about selling. These
activities will also yield feedback about your business idea or how your
company is operating. That information is worthless if you don’t know how
A passion for the work
Passion, long considered an important part of entrepreneurial work,
keeps entrepreneurs going when the going gets tough. It’s the spark
that inspires an investor to sign on; it’s the vision for the change you’re
going to usher into the world through your new product or service. In-
deed, “Follow your passion” is increasingly becoming a catchphrase as
the generation that was raised with it comes of age in the professional
world.
But experts caution against thinking of passion as a primary require-
ment for your success as an entrepreneur. Here’s why:
• Research shows that passion simply doesn’t correlate with
success years out from the founding of a new business.
• Research also shows that passion in entrepreneurs tends to fade
over time, even during the fi rst few months of the enterprise’s
founding.
H7303-Entrepreneur.indb 14H7303-Entrepreneur.indb 14 11/2/17 1:14 PM11/2/17 1:14 PM
Is Starting a Business Right for You?�15
to listen or accept feedback. In their research of entrepreneurs around the
globe, marketing professors Vincent Onyemah, Martha Rivera Pesquera,
and Abdul Ali found that one of the most common mistakes in selling a
new offering was entrepreneurs’ failure to listen to their customers’ com-
plaints about the product: “Some realized that their passion and ego made
them respond negatively to criticism and discount ideas for changes that
they later saw would have increased the marketability of their offerings.”
Successful entrepreneurs know when to stick to their guns—and when to
take the advice of others and shift course.
They also know how to recognize when they’ve reached the end of the
road. When a project isn’t working, they accept that they have to shift to
something else—failing fast is better than failing long and slow. On the
subject, Isenberg quotes Joseph Conrad: “Any fool can carry on, but only
the wise man knows how to shorten sail.”
• While expressing passion for your business or idea can help if
you are trying to secure funding from a less experienced source—
relatives or semiprofessional angel investors, for example—
professional funders prefer strong preparation and a calm
demeanor, which they associate with good leadership, over
passion.
• As former venture capitalist and entrepreneur Dan Isenberg
writes, “Passion is an emotion that blinds you.” If you are
too emotionally attached to your venture, you won’t see its
problems objectively or be able to correct course when you
need to.
Sources: Cal Newport, “Solving Gen Y’s Passion Problem,” HBR.org, September 18, 2012;
Harvard Business Review, “For Founders, Preparation Trumps Passion,” Harvard Business
Review, July–August 2015; Harvard Business Review, “How Venture Capitalists Really Assess
a Pitch,” Harvard Business Review, June 2017; Daniel Isenberg, “The Danger of Entrepre-
neurial Passion,” HBR.org, January 6, 2010.
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16�Preparing for the Journey
Work style
Being your own boss may sound appealing—no one to tell you what to
do!—but it also means that to succeed, you need to challenge and motivate
yourself. There won’t be anyone else to do it for you. Successful entrepre-
neurs are intrinsically motivated by the problems they see around them
and the solutions that they envision; they can’t sit still while there’s work to
be done (and there’s always more work to be done).
They are also often goal oriented: they fi x their eyes on a prize and im-
patiently and relentlessly try different ways to get there, shifting strategies
quickly when necessary (see the box “Stretching the rules”).
Stretching the rules
In a comprehensive study of entrepreneurial characteristics conducted
between 1987 and 2002, Walter Kuemmerle, an associate professor at
Harvard Business School, identifi ed comfort with stretching the rules as a
common characteristic of successful entrepreneurs. Certainly, entrepre-
neurs need to be creative, seeing opportunities where others don’t and
challenging assumptions about every part of the business. For example,
LinkedIn founder Reid Hoff man maintains that “freedom from normal
rules is what gives you competitive advantage,” describing, for example,
how Uber’s use of employee referrals for hiring decisions—rather than
formal screenings—helped the company scale up more quickly.
But when this outside-the-box thinking turns into disregard for legal
regulations or an excuse for personal misbehavior, the consequences
are more troubling. For example, Uber and Airbnb are frequently faced
with scrutiny about their skirting of regulations for taxis and hotels. Har-
vard Business School professor Benjamin Edelman refl ects on this issue:
“Uber counters that [the] rules primarily benefi t taxi drivers and keep
prices needlessly high. That may be. But the law’s unambiguous require-
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Is Starting a Business Right for You?�17
ments were duly enacted by the responsible authority. In Uber’s world,
a general contractor might decide building codes are too strict, then
skimp on foundation or bracing. Who’s to say which rules are to be fol-
lowed and which to be broken?”
Meanwhile public scandals around employee mistreatment and
sexual misconduct have suggested other ways that a disregard for the
rules can go too far. Beyond the personal damage caused, research has
shown that corporate punishment for CEO misbehavior (not necessarily
outright illegal acts) can be inconsistent, but the eff ects on the com-
pany’s reputation if such misbehavior is made public can be signifi cant
and long- lasting, and negative eff ects reverberate within the company
as well.
Entrepreneurs, then, have a harder charge than simply “breaking
the rules”: they must fi nd a way to deliver iconoclastic creativity without
disregarding civil society.
Sources: Walter Kuemmerle, “A Test for the Fainthearted,” Harvard Business Review, May
2012, 122–127; Reid Hoff man and Tim Sullivan, “Blitzscaling,” Harvard Business Review, April
2016; Benjamin Edelman, “Digital Business Models Should Have to Follow the Law, Too,”
HBR.org, January 6, 2015; David Larcker and Brian Tayan, “We Studied 38 Incidents of CEO
Bad Behavior and Measured Their Consequences,” HBR.org, June 9, 2016.
Indeed, most new ventures, no matter how well planned, are experi-
mental, and as an entrepreneur, you will benefi t from an experimental
mind-set. A willingness to start small gives company founders an opportu-
nity to test and fi ne-tune a product or another offering before locking into
a business model that will allow them to scale. They have the patience to
see how customers respond to a product, its price, and the way it is served.
In this way, they can course-correct before expending large amounts of
capital.
The classic counterexample of this patient, experimental approach
comes from Webvan, a dot-com-era company whose leaders were unwill-
ing to take such an approach. The company’s founders—including Louis
H7303-Entrepreneur.indb 17H7303-Entrepreneur.indb 17 11/2/17 1:14 PM11/2/17 1:14 PM
18�Preparing for the Journey
Borders, founder of the Borders bookstore chain—envisioned a nationwide
home-delivery system for groceries. Webvan began by building a monster
330,000-square-foot automated warehouse in Oakland, California. It
quickly raised more than $850 million in equity capital and began work on
twenty-six similar facilities in metropolitan areas across the United States.
But the company never came close to breaking even. Within two years,
it had burned through its cash and was forced into bankruptcy. By most
estimates, Webvan had tried to do too much too fast. Instead, successful
entrepreneurs are willing to shift strategies quickly.
But a good experimentation process can’t eliminate all risk in an en-
trepreneurial venture. Unlike the more established corporate managers,
you as an entrepreneur need to be comfortable with risk and must not be
intimidated by a shortage of information. Compared with your corporate
counterparts, you are much more likely to fi nd yourself in a situation in
which making a sale, landing a contract, or reaching an agreement with
a lender means the difference between survival and bankruptcy. En-
trepreneurs are so close to the edge of failure that every deal has major
consequences. Whereas a corporate manager might say, “I’d like more in-
formation before I can make this decision,” an entrepreneur must make the
best of uncertainty and move forward. Standing still and waiting for more
information isn’t an option.
This kind of pressure builds particularly around deal making. Success-
ful entrepreneurs, according to Kuemmerle, understand how to seal a deal.
“However tough the market or small the transaction, they know exactly
what they must give up—and what they can get away with—while fi naliz-
ing deals under pressure.”
Financial savvy
In ongoing research at Harvard Business School, Lynda M. Applegate,
Timothy Butler, and Janet Kraus have found that HBS graduates who have
gone on to start businesses tend to rate themselves as more confi dent with
fi nancial concepts and fi nancial governance than do other graduates. If
you’re less confi dent with the numbers, this book includes appendixes with
H7303-Entrepreneur.indb 18H7303-Entrepreneur.indb 18 11/2/17 1:14 PM11/2/17 1:14 PM
Is Starting a Business Right for You?�19
an overview of common fi nancial statements and concepts like breakeven
analysis. These sections can introduce you to (or refamiliarize you with)
these concepts.
Entrepreneurial background
Entrepreneurship runs in families to a surprising degree. Children of
business owners are more likely than others to start or purchase their
own enterprises. Similarly, anecdotal data indicates that children of busi-
ness owners are more likely than others to enroll in the entrepreneurship
courses offered by undergraduate and MBA programs.
This connection should not be surprising. The challenges, joys, dif-
fi cult choices, and rewards of business ownership are frequent topics of
discussion around the dinner tables of business-owning families. The chil-
dren often learn the what and how of enterprise ownership from these dis-
cussions and from many weekends and summers working in the family
store or factory. Indeed, Paul Newman, whom most people think of sim-
ply as an accomplished actor, grew up in a business-owning family and
has recounted in interviews the many childhood weekends he spent in
his father’s store. Those experiences surely had something to do with his
founding of Newman’s Own, a packaged-foods company whose profi ts are
donated to charity.
Jim Koch, founder and chairman of Boston Beer Company, repre-
sents the sixth generation of brewing in his family. Similarly, Dan Brick-
lin, co-inventor of the fi rst spreadsheet software VisiCalc, came from
a family that owned and ran its own business. Bricklin’s background
surely infl uenced the future course of his life: “My father headed up the
family printing business, Bricklin Press, which had been founded by his
father in the 1930s. Afternoons spent at the printing plant and dinners
devoted to the day’s business problems prepared me . . . for the trials
I would face in my own business ventures . . . Growing up, I never ex-
pected that some big company would eventually take care of me; instead,
I was always looking for opportunities to turn some nifty ideas into a
business.”
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20�Preparing for the Journey
No matter what your background is, an entrepreneurial venture may
be right for you. Successful enterprise is a combination of personal qualities
and quality planning. You don’t have to be a genius with a killer idea: most
successful startups begin with incremental innovations. You don’t have to
be totally fearless, either: entrepreneurs who prosper have a healthy aver-
sion to risk. Nor is technical business know-how essential: you can learn
as you go along, or you can enlist an experienced businessperson as a co-
owner. An individual who has all the right qualities for entrepreneurial
work but a poor plan will not succeed. Nor will a person with a great plan
but weak motivation and a fear of uncertainty.
What you must have is a solid plan, the ability to execute it, and a high
degree of motivation—motivation that makes business success an impor-
tant personal goal. Do you have these qualities?
Summing up
■ Ideas are an important element of success for entrepreneurs, but they’re
not suffi cient—you also must consider your personal background, inclina-
tions, motivation, and skills.
■ Tests are available to measure a person’s suitability for an entrepreneurial
life, but these tests should be used only as a rough gauge.
■ Entrepreneurship runs in families. Children of business owners are more
likely than others to start or purchase their own enterprises.
H7303-Entrepreneur.indb 20H7303-Entrepreneur.indb 20 11/2/17 1:14 PM11/2/17 1:14 PM
PART TWO
Defi ning Your
Enterprise
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H7303-Entrepreneur.indb 22H7303-Entrepreneur.indb 22 11/2/17 1:14 PM11/2/17 1:14 PM
2.
Shaping an
Opportunity
Cesar managed the service department of a large car dealership. With fi ve
years on the job as manager and many more as a mechanic, Cesar under-
stood the economics of the auto service business, and he saw what might
be an opportunity.
“We’re starting to sell more electric cars,” he told his sister at a family
gathering. “The national organization estimates that electrics will account
for 10 percent of our unit sales fi ve years from now. And two other auto-
makers are moving into electrics. I think that these plug-in vehicles will
defi ne the automobile market in the coming years.”
“How’s that going to affect your service department?” his sister asked.
“Quite a bit,” Cesar responded. “We’ve already brought in new diag-
nostic machines and trained people on the electric vehicles’ electronic sys-
tems—which are substantially different from those of traditional cars and
even hybrids. And we’ll be very busy in the years ahead, since we’ll get
all the repair and maintenance business on these cars for the foreseeable
H7303-Entrepreneur.indb 23H7303-Entrepreneur.indb 23 11/2/17 1:14 PM11/2/17 1:14 PM
24�Defi ning Your Enterprise
future, even after warranties have expired. Traditional mechanics don’t
know how to work on electrics, and many will never learn.”
Later that day, Cesar refl ected on this conversation. “There may be an
opportunity here,” he told himself. After new electric vehicle warranties
expired, he reasoned, owners would have no options for repair and main-
tenance except high-priced dealer service departments like his. Neighbor-
hood mechanics wouldn’t be equipped or trained to deal with these cars for
many years. Many owners would welcome a lower-priced alternative—one
that specialized in the repair and maintenance of electric engine vehicles.
Cesar began envisioning a service center called the Electric Car Care Cen-
ter. And if that proved successful, he could foresee a chain of cloned out-
lets—perhaps a national franchise.
Cesar had recognized a business opportunity, a great way to begin. But
before he begins to pursue it, he needs to further evaluate what he knows
about the opportunity—and what he doesn’t.
Identifying a problem to solve
In 2004, leading expert on entrepreneurship Jeffry Timmons described
a business opportunity primarily as a product or service that creates sig-
nifi cant value for customers and offers signifi cant profi t potential to the
entrepreneur. Increasingly, entrepreneurs and those who study entrepre-
neurship are focusing on what creates that value to begin with, on defi ning
and refi ning the problem that needs to be solved for customers and users.
You need to be sure that the problem exists and be able to describe it in
some detail before you begin to invest heavily in building your solution.
In other words, Cesar will need to make certain that drivers of electric
cars will need his specialized service. He’ll also need to know the number
of these drivers and understand their behavior to ensure that his solution
meets an actual need that customers have.
This problem focus has come to the fore because the entrepreneurial
journey is rarely a straight line between seeing a need, identifying a solu-
tion for that need, and then simply executing on that solution. In the
H7303-Entrepreneur.indb 24H7303-Entrepreneur.indb 24 11/2/17 1:14 PM11/2/17 1:14 PM
Shaping an Opportunity�25
long-accepted standard process for entrepreneurship, would-be business
owners would identify an opportunity in the marketplace and, using what-
ever data at their disposal, create a business plan and fi nancial forecast
that would be pitched to investors. If they got the funding, then they would
follow through on the long process outlined in the document to build a
team, create the product, market it, and hope the plan panned out.
But more often than not, it didn’t. No matter how well conceived the
original product or offering, there are always major unknowns at the out-
set of a business venture: What is the right business model? Will it scale?
What will competitors do? What will be the unexpected glitches in the
supply chain? And there’s the biggest questions: Is there really a market
for the product or service as conceived, and if so, how big is it? Many entre-
preneurs are so excited about what their new gizmo or service can do that
they forget to assess its value to customers. But in the end, the business
can succeed only if enough people recognize this value and are willing to
pay for it.
For example, perhaps there is a market for service for electric cars in
Cesar’s town, but it’s not the lower-price market he imagined. It turns out
that the people who buy electric cars are wealthy and are more interested
in convenience than cost savings. If Cesar can discover this marketing
information before he begins building his company around the idea of a
lower-cost shop, he’ll have a chance to reassess how he’ll differentiate his
business from the existing dealers.
Whether your business idea is a local service operation or the next big
thing in the tech sector, begin by asking the following customer and mar-
ket questions. As you go, evaluate your confi dence in your answers, and
begin thinking about how you will test them. Note that the questions don’t
assume that the person using your offering is necessarily the customer pay-
ing for it—many businesses create a product for a user but are paid by a
downstream customer like an advertiser.
• What is the problem you are trying to solve for your customers
or users?
H7303-Entrepreneur.indb 25H7303-Entrepreneur.indb 25 11/2/17 1:14 PM11/2/17 1:14 PM
26�Defi ning Your Enterprise
• How many people have this problem? In other words, what is the
size of the market?
• Are your potential customers or users aware of this problem, or is
the need latent, that is, undiscovered?
• Is the market stable or growing? If it’s growing, at what annual rate?
• How will your solution benefi t customers or users?
• What percentage of the total market could the product or service
reasonably hope to capture over the next few years?
• Is another product or service from competitors available to fi ll part
of this demand?
• Who exactly are the potential customers? Can you name them?
Can you describe them?
• How can you reach the potential customers and make a trans-
action—directly, on your own website or bricks-and-mortar loca-
tion; through distributors like the Apple or Google app stores; or
through already-existing retail channels?
• How does the utility of the product or service compare with substi-
tutes? For example, a tablet device is easier for a customer to carry
around than a laptop. But it may not have all the functionality of
the full computer.
With his experience and knowledge of service department costs to
guide him, Cesar begins to answer these questions and measure the
breadth of his newfound business opportunity. He has industry estimates
of electric vehicle sales; he knows which diagnostic and other equipment
is needed—and what it costs; and he is intimately familiar with the cost of
running a fully staffed service facility. When he begins putting these num-
bers together, his optimism grows. But running through this exercise also
helped him realize where he needs more information. Table 2-1 shows how
Cesar has sized up what he knows about the problem he’s trying to solve.
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TABLE 2-1
Market evaluation for the Electric Car Care Center
Aspect of
the market Cesar’s evaluation Cesar’s confi dence and unknowns
Problem you
are trying
to solve
• Help customers take care of their
electric vehicles.
Confi dent that this will be a need—but
will customers see it, and what will
make them choose my shop rather
than their dealer?
Customer
benefi t from
your solution
• Lower price than equivalent service
at the dealer.
• Greater expertise. We service only
electric vehicles and have all the
right equipment.
Dealers tend to be expensive, so lower
price seems likely to be a good bene-
fi t—but will it be good enough to attract
customers away from their dealers?
It would be great to test some pricing
with existing electric car owners.
Market size • Currently over two million electric
vehicles on the road worldwide.
We’ve been seeing more and more
electric cars on the road, but it’s not
clear what the trajectory of growth
will be. We’ll want to understand this
more before investing heavily.
Market
growth
rate
• A 32 percent compound annual rate
occurred in the United States over
past four years.
• Industry projections diff er substan-
tially on growth projections.
Will this growth be sustained? And is
the growth of electric car ownership
the same in our town as nationally?
Market share • Share of service business within a
twenty-mile radius estimated at
18 percent during the fi rst fi ve years.
This is a guess; we’ll need to test it.
Competitors • Primary competition is dealers who
get most of the business during war-
ranty periods.
• Other new electric specialty shops
are likely to open to service the ris-
ing demand.
• Few neighborhood garages would
have the training or equipment to
provide service.
These observations seem accurate
or likely.
Customer
awareness
of need
• Will become obvious as warranty
periods expire and the high cost of
dealer service becomes clear.
We will defi nitely want to test this
projection.
Customers • All owners of electric vehicles of all
makes and models.
We need to learn more about the
demographics of people who buy
electric cars. Most who come into the
shop tend to be wealthy—early adopt-
ers. But will that change if the price of
fuel rises?
Reaching
customers
• Buy list of electric car owners for
direct email.
• Use social media.
• Advertise on hyper-local sites.
• Off er free informational clinics
(“ Understanding Your Electric
Vehicle”).
• Partner with local environmental
groups to get the word out.
We have lots to test here—maybe
start a Twitter account or Facebook
page with electric car care tips and
see how many people follow us? Then
we’ll be able to market to those cus-
tomers as well.
H7303-Entrepreneur.indb 27H7303-Entrepreneur.indb 27 11/2/17 1:14 PM11/2/17 1:14 PM
28�Defi ning Your Enterprise
Experimenting to test your hypotheses
Chances are that you, like Cesar, may have some good, informed thoughts
about these questions, but your guesses are no more than that. Approaches
to entrepreneurship coming from Silicon Valley take into consider-
ation these unknowns at the outset of a venture and deliberately expect
twists and turns—or pivots—in the entrepreneurial path. In a design-
thinking approach to creating a new product or offering, innovators ac-
tively experiment with their idea to better understand the market and its
needs before proposing a solution. One common formulation of this ap-
proach is the lean-startup methodology, which focuses on fi nding a repeat-
able and scalable business model for a new offering (see the box “The lean
startup”).
The lean startup and other similar models of entrepreneurship are iter-
ative and nonlinear—not a step-by-step path—but they realistically refl ect
how companies change as they grow and learn. Taking an experimental
approach from the earliest stages of your evaluation of an opportunity can
reduce risk by helping you to home in on the right problem to solve, rather
than jumping straight to the opportunity. And while these techniques were
originally developed to help rapidly growing tech companies, the practi-
tioners who created them see them as equally applicable to other small
businesses as well.
In particular, the lean-startup approach emphasizes customer devel-
opment, or working with and learning about customers from the early
stages of building a solution. See the box “Agile, customer-based develop-
ment” for an example of how this approach can build your understand-
ing of the problem you are solving for customers—and how to build your
solution.
Evaluating the opportunity
Especially in an experimental approach, evaluation of a business opportu-
nity is less of a onetime event and rather a set of questions that you need to
ask over and over as you experiment and learn more about your business.
H7303-Entrepreneur.indb 28H7303-Entrepreneur.indb 28 11/2/17 1:14 PM11/2/17 1:14 PM
Shaping an Opportunity�29
The lean startup
This methodology, named by entrepreneur Eric Ries in his book The Lean
Startup, has grown in popularity from its Silicon Valley roots to MBA
classrooms. As described by serial entrepreneur and academic Steve
Blank for HBR, the lean startup incorporates three elements:
• A business-model canvas: A business-model canvas is a one-
page document that captures your hypotheses about your busi-
nesses—your guesses about what you do not and cannot know
about your business plan in advance. Seeing these unknowns all
on one page allows you to imagine how the diff erent parts of your
business might fi t together. The standard framework for a busi-
ness-model canvas was developed by Alexander Osterwalder and
Yves Pigneur in their book Business Model Generation (fi gure 2-1).
Blank business-model canvases are available for free in exchange
for registration at Osterwalder’s website, strategyzer.com. (We’ll
talk more about business models in the next chapter.)
• Customer development: To test your hypotheses, you need
to interact with your customers. Gone are the days when you’d
keep a product in development a secret from the world, afraid
that your competitors would steal it before a big splashy launch.
Instead, as Blank explains, most industries recognize that “cus-
tomer feedback matters more than secrecy and . . . constant
feedback yields better results than cadenced unveilings.” Go out
to your potential customers, vendors, and partners for feedback
on the hypotheses in each part of your canvas.
• Agile development: To generate useful feedback from your
customers, create prototypes to share with them—and do so
quickly. What is the minimum viable product that you can create
to test your idea? And once you get feedback, how quickly and
(continued)
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30�Defi ning Your Enterprise
incre mentally can you iterate on your product design to get more
feedback without wasting time on the development of unneces-
sary elements? (See an example in the box “Agile, customer-based
development.”)
Source: Steve Blank, “Why the Lean Start-Up Changes Everything,” Harvard Business Review, May
2013.
FIGURE 2-1
The business-model canvas
Source: Strategyzer, “Canvases, Tools and More,” accessed July 12, 2017, www.businessmodelgeneration.com/
canvas. Canvas developed by Alexander Osterwalder and Yves Pigneur.
What are the most important costs inherent to our
business model?
Which key resources are most expensive?
Which key activities are most expensive?
For what value are our customers willing to pay?
For what do they currently pay?
What is the revenue model?
What are the pricing tactics?
Value propositions
Customer
relationships
Key partners Key activities
Cost structure Revenue streams
Customer
segments
What value do we
deliver to the
customer?
Which one of our
customers’ problems
are we helping to
solve?
What bundles of
products and
services are we
offering to each
segment?
Which customer
needs are we
satisfying?
What is the minium
viable product?
How do we get, keep,
and grow customers?
Which customer
relationships have
we established?
How are they
integrated with the
rest of our business
model?
How costly are they?
Who are our key
partners?
Who are our key
suppliers?
Which key resources
are we acquiring
from our partners?
Which key activities
do partners perform?
What key activities
do our value propo-
sitions require?
Our distribution
channels?
Customer
relationships?
Revenue streams?
Key resources
What key resources
do our value propo-
sitions require?
Our distribution
channels?
Customer
relationships?
Revenue streams?
Channels
Through which
channels do our
customer segments
wants to be reached?
How do other
companies reach
them now?
Which ones work
best?
Which ones are most
cost-efficient?
How are we
integrating them with
customer routines?
For whom are we
creating value?
Who are our most
important
customers?
What are the
customer
archetypes?
H7303-Entrepreneur.indb 30H7303-Entrepreneur.indb 30 11/2/17 1:14 PM11/2/17 1:14 PM
Shaping an Opportunity�31
Agile, customer-based development
When Jorge Heraud and Lee Redden started Blue River Technology, they
were students in my class at Stanford. They had a vision of building ro-
botic lawn mowers for commercial spaces. After talking to over a hun-
dred customers in ten weeks, they learned that their initial customer
target—golf courses—didn’t value their solution. But then they began to
talk to farmers and found a huge demand for an automated way to kill
weeds without chemicals. Filling this need became their new product
focus, and within ten weeks, Blue River had built and tested a prototype.
Nine months later, the startup had obtained more than $3 million in ven-
ture funding. The team expected to have a commercial product ready just
nine months after that. By 2017, the company had successfully launched
a robotic lettuce thinner and was working on using drone-based tech-
nology to add accuracy to its sensing-and-spraying products, as de-
scribed on their website at http://about.bluerivert.com.
Source: Adapted and updated from Steve Blank, “Why the Lean Start-Up Changes
Everything,” Harvard Business Review, May 2013.
As you try different elements of your business model in the market, you’ll
learn more about the problem you’re trying to solve—and your solution’s
viability in the marketplace. What you learn about customers will help you
continually evaluate your idea.
Timmons offers the following criteria for an opportunity worth pur-
suing:
1. It creates signifi cant value for customers, who are willing to pay a
premium to solve a signifi cant problem or fi ll an important unmet
need.
2. It offers signifi cant profi t potential to the entrepreneur and inves-
tors—enough to meet their risk-versus-reward expectations.
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32�Defi ning Your Enterprise
3. It represents a good fi t with the capabilities of the founder and the
management team—that is, the idea is something they have the
experi ence and skills to pursue.
4. It is durable: the opportunity for profi ts will persist—and, indeed,
will probably grow—over a reasonable time and is not based on a
momentary fad or a quickly disappearing need.
We add a fi fth characteristic to this commendable list, this one sug-
gested by Alfred E. Osborne Jr., director of UCLA’s Price Center for Entre-
preneurial Studies:
5. The opportunity is amenable to fi nancing. One would think that a
promising commercial idea would always fi nd fi nancial backing, but
experience teaches us otherwise.
We explored the fi rst criterion in the fi rst half of this chapter; now let’s
examine the other segments of this defi nition in more detail.
Will it deliver a signifi cant profi t?
To qualify as a good opportunity, a business must offer the potential for
signifi cant profi t. But what amount constitutes signifi cant? Each person
will have a different view. Some entrepreneurs and investors will look for
something capable of providing a comfortable livelihood—perhaps one that
can be passed on to children as they mature. Others will seek much more
in terms of fi nancial gains for themselves and their fi nancial backers—but
potentially over different periods. For example, venture capitalists typi-
cally anticipate a long time horizon before they see a return, but they have
higher profi t expectations than do other business investors.
Risk must play a part in every consideration of profi t opportunity be-
cause the risk and return tend to go hand in hand. Corporate employees
often fret about workplace insecurity: “I could lose my job if the economy
doesn’t improve.” For the people who start new businesses, however, the
risks are far higher. If things don’t work out, they lose both their employ-
ment and the personal savings they’ve invested. Investors are similarly at
risk; in the worst case, they can lose all their invested capital. Given the
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Shaping an Opportunity�33
high risks of entrepreneurship, there should be correspondingly high po-
tential rewards associated with an opportunity.
There is a very real trade-off between risk and return, as shown
in fi gure 2-2. Point A in the fi gure has zero risk and a very low return.
Points B, C, and D provide the investor or entrepreneur with rewards com-
mensurate with the risk. But you should avoid opportunities at point E—in
fact, any point below the diagonal line—because they do not fully reward
the investor or entrepreneur for the risks taken. As a more concrete exam-
ple, why invest in a business that promises no more than a 5 percent return
when you could do almost as well by investing in ten-year US Treasury
bonds, which have no default risk?
Every business rests on an economic structure that infl uences the
enterprise’s ability to compete and succeed. Some businesses—such as
supermarkets—have a very low profi t margin on sales, but the successful
ones have very large sales volumes. (Expressed as a percentage, profi t mar-
gin is profi t divided by sales revenue.) On the other end of the spectrum, we
have, for example, custom furniture makers who don’t sell many items but
who generally make a large profi t on each sale.
What is the profi t structure of your business opportunity? Think, too,
about the cost structure of the proposed business. Some businesses operate
Return
Risk0
A
B
C
E
D
FIGURE 2-2
The risk-versus-return trade-off
H7303-Entrepreneur.indb 33H7303-Entrepreneur.indb 33 11/2/17 1:14 PM11/2/17 1:14 PM
34�Defi ning Your Enterprise
with high fi xed costs and low variable costs. Fixed costs stay about the
same no matter how many goods or services are produced. For example,
an automobile engine plant has high fi xed costs—for debt payments, insur-
ance, specialized equipment, and salaried supervisors. These costs remain
roughly the same whether the plant produces one hundred engines per year
or ten thousand. Variable costs, in contrast, rise or fall with the level of out-
put. These include the cost of materials, energy, and, often, labor. Under-
standing these costs will help you understand the basis of profi t. And if you
know the revenues you’ll receive from each unit sale, you can determine
the breakeven point of your operations—that is, the number of units you’ll
have to sell before you earn a profi t. (See appendix B for an explanation of
the breakeven point and how to calculate it.) Enterprises with high fi xed
costs and low variable costs (e.g., high-volume manufacturers) generally
have high breakeven points but enjoy high profi tability on sales after they
get past that point. Those with low fi xed costs and high variable costs (e.g.,
a technical service fi rm) have low breakeven points but relatively low prof-
itability on sales thereafter.
A successful entrepreneur must understand the economics of a busi-
ness opportunity. The next set of questions will help you think through
and evaluate the economics of your opportunity. Try to provide a complete
answer to each.
• Will the business be a price setter or a price taker? What are the
constraints on pricing what the business sells?
• What is the supply-and-demand situation for your product or
service?
• Is demand elastic or inelastic—that is, would a price increase dra-
matically reduce buyer demand (elastic), or would demand be only
slightly affected (inelastic) in the short run?
• What substitutes do prospective customers have for your product
or service?
• Will the business be dominated by fi xed or variable costs?
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Shaping an Opportunity�35
• To what extent can suppliers and employees enforce cost increases
on the proposed business?
You can begin to measure profi t opportunity by means of a pro forma
income statement. (If you are unfamiliar with the income statement or
other fi nancial statements used in business, see appendix A.) This kind of
income statement provides a best estimate of future revenues, expenses,
and taxes for one or more years. The net result shown on the statement is
the anticipated profi t from the entrepreneur’s measure of opportunity for
those years. Because lenders and investors will want to see a set of these
statements, let’s create a pro forma income statement using Cesar’s Elec-
tric Car Care Center as an example (see table 2-2). Here, Cesar has forecast
results during the fi rst three years of operation.
In Cesar’s case, the fi rst year of operation shows a net loss of $21,000,
even though he has earmarked a very small salary for himself. The magni-
tude of the opportunity grows substantially in succeeding years, however,
as the volume of business (i.e., revenues) increases. If volume continues to
build in subsequent years, a second facility—if not a regional chain—might
be feasible.
Naturally, the opportunity refl ected in a pro forma income statement
is only as valid as the numbers it contains. A person such as Cesar, who
conceives of a business that is closely or directly related to his current expe-
rience, can usually develop reliable expense numbers. Labor and benefi ts
costs, interest expenses, rent costs per square foot, and so forth are within
the scope of his experience. Revenue projections are another matter. In the
absence of existing customers, Cesar has to assume revenue fi gures and
revenue growth. And therein lies the most dangerous trap for the entre-
preneur. Anything you can do to experiment to get a more realistic view
of these numbers will give you a better sense of whether the opportunity is
worth pursuing.
Is it a good fi t for you and your team?
A good fi t is a situation in which the entrepreneur and management team
have the managerial, fi nancial, and technical capabilities, along with the
H7303-Entrepreneur.indb 35H7303-Entrepreneur.indb 35 11/2/17 1:14 PM11/2/17 1:14 PM
36�Defi ning Your Enterprise
TABLE 2-2
The Electric Car Care Center, pro forma income statement for years ending
December 31, 2018, 2019, and 2020
2018 2019 2020
Revenues $450,000 $700,000 $1,000,000
Expenses:
Owner’s salary 40,000 70,000 90,000
Employee salaries 140,000 160,000 200,000
Benefi ts 70,000 85,000 100,000
Workers’ insurance 14,000 15,000 20,000
Equipment loan 1a 42,000 42,000 42,000
Equipment loan 2b 14,000
Insurance 4,000 4,200 45,000
Shop rent 40,000 40,000 40,000
Utilities 6,000 6,200 6,400
Other 10,000 10,000 10,000
Parts & materials 100,000 185,000 250,000
Advertising 5,000 6,000 7,000
Total expenses 471,000 623,400 824,400
Profi ts before tax (21,000) 76,600 175,600
Tax 0 22,980 35,400
Profi ts after tax (21,000) 53,620 140,200
a. $300,000 loan at 9 percent for twelve years.
b. $100,000 loan at 9 percent for twelve years.
personal commitment, that are needed to address a business opportunity.
Cesar, the fi ctional character in our electric car service example, appears
to have a good fi t with the opportunity he has identifi ed. He already un-
derstands the technology and knows how to deal with it. He is also experi-
enced in the management of an auto service business.
As you consider an opportunity, think about the expertise and skills it
will take to run that business. Do you have those competencies? At what
point will you be able to hire for them—and are they in high demand and
hence very likely to require a high salary? What kind of work can you con-
tract out versus bringing in house?
H7303-Entrepreneur.indb 36H7303-Entrepreneur.indb 36 11/2/17 1:14 PM11/2/17 1:14 PM
Shaping an Opportunity�37
Will it last?
Some opportunities are durable—that is, they are opportunities that busi-
nesspeople can exploit over long periods. They are long-lasting and des-
tined to grow over time. The software industry has demonstrated this
durability. Other industries are too fl eeting to sustain profi tability over the
long term. From the 1970s pet rock fad to the virtual world Second Life,
most opportunities associated with fads and fashion are equally short-
lived. By the time customer requirements are defi ned and addressed, the
market has lost interest and moved on to the next new thing.
Some opportunities lack durability even though demand remains high
for a long time. Low barriers to entry create these situations. A visible op-
portunity with low entry barriers to new competition is a deadly combi-
nation. The supply of the product or service can quickly exceed demand,
resulting in price reductions and business distress all around.
As you evaluate your business idea, consider fi rst whether the need
you’ve identifi ed is likely to be sustained. Sometimes, you just need to take
the time to see if a new fad has staying power. It can be worth the invest-
ment of time to wait before making an investment, according to London
Business School entrepreneurship professor Freek Vermeulen, even in dig-
ital industries.
But speed is often what is called for to achieve one much-lauded
source of durability in many industries: network effects. Where the value
of a business’s offering depends on the number of users it attracts, being
the fi rst to achieve scale in a particular market can create high defensibil-
ity; users are less likely to defect to a competitor with fewer users, because
it’s less valuable to them. This means that eBay and Etsy become more
valuable for sellers as they attract more buyers, and more valuable to buy-
ers as they attract a wider variety of sellers. In these kinds of businesses,
defensibility comes from growing very, very quickly, becoming the fi rst
mover at scale in your target market so that you can be the fi rst to capture
those users or customers. But effectively capitalizing on network effects
isn’t just about scaling your user base as quickly as you can—you also need
H7303-Entrepreneur.indb 37H7303-Entrepreneur.indb 37 11/2/17 1:14 PM11/2/17 1:14 PM
38�Defi ning Your Enterprise
to be aware of issues like building trust among the participants on your
platform, focusing on the right kinds of users, and avoiding disintermedi-
ation. (With disintermediation, participants’ trust in one another and the
ease of the transactions grow so great that the participants can sidestep
you as an intermediary.)
Can you defend the solution you are offering? Can you take advantage
of network effects? Do other aspects of your offering make it diffi cult for
competitors to emulate or replace?
What’s the competition?
Now try to answer the next set of questions, which address your compet-
itive landscape. If you’re entering an existing market, you’ll be up against
competitors. Some may be entrenched and capable. If your market is new
and attractive, you can be sure that it will attract other profi t-seekers
like you.
• How are customers currently satisfying the need you’ve identifi ed
(e.g., going to their auto dealer rather than seeking alternative
places to get their car serviced)?
• What are the strengths and weakness of the main competitors
(e.g., high quality, poor customer service, high price)?
• How would a smart competitor respond to your entering the mar-
ket (e.g., by reducing price, bundling with other desirable offerings,
improving customer experience)?
• Are the barriers to market entry high or low? Low barriers usu-
ally mean that competitors will continue to enter the market until
returns are driven to a low level. If entry barriers are high, how
will you surmount them? And will they stay high in the future?
• Have current competitors shown themselves to be agile and
respon sive to customer needs and technical change?
• What is the single worst thing that a competitor could do to your
business prospects (e.g., drop the price 20 percent)? When you’ve
H7303-Entrepreneur.indb 38H7303-Entrepreneur.indb 38 11/2/17 1:14 PM11/2/17 1:14 PM
Shaping an Opportunity�39
answered this question, think about how that worst thing would
affect your prospects for success and how you would respond.
What strategy on pricing, positioning, service, distribution,
or product features would give you a sustainable competitive
advantage?
Thoroughly examine and answer each of these questions with docu-
mentation. If you will be seeking outside capital, this documentation is
essential.
Is your idea amenable to fi nancing?
A good business opportunity must be amenable to fi nancing. You would
think that any promising commercial idea would fi nd fi nancial back-
ing—from the idea generator, friends, family, bankers, and so forth. But
experience does not bear this out. Between 2000 and 2004, for example,
entrepreneurs in the biotech industry had plenty of ideas for new vaccines
and therapies. Several years earlier, these great ideas would have found
the fi nancing they needed, but they were starved for fi nancing during the
period in question because of a lack of investor confi dence.
Two questions to ask yourself
After you’ve identifi ed an opportunity and evaluated it in terms of the mar-
ket, competition, and economic value, ask yourself two other questions:
• Is it still attractive in terms of the risk-to-return relationship
described in fi gure 2-1?
• Is it more or less attractive than other opportunities available
to you?
Don’t overlook these questions. Always compare the attractiveness of
an opportunity with other prospects you could pursue—including doing
nothing. Leaving your capital in a money-market fund earning an anemic
2 percent interest is an alternative, one that you can follow until an oppor-
tunity with all the right characteristics appears on your radar.
H7303-Entrepreneur.indb 39H7303-Entrepreneur.indb 39 11/2/17 1:14 PM11/2/17 1:14 PM
40�Defi ning Your Enterprise
Summing up
■ A business opportunity (1) solves a real problem for customers, (2) off ers
signifi cant risk-adjusted profi t potential, (3) fi ts well with the capabilities
of the leadership team, (4) is potentially profi table over a reasonable time
span, and (5) is amenable to fi nancing.
■ Entrepreneurs often spend inadequate time considering the problem they
are setting out to solve and testing how potential users and customers
experience the problem.
■ An experimental or lean approach to entrepreneurship lowers your risk
and helps you understand customer needs and reactions to your solution
before you make signifi cant investment.
■ Evaluate promising opportunities by considering the market, the current
and anticipated level of competition, the underlying economics, and the
resources you’ll need to be successful.
H7303-Entrepreneur.indb 40H7303-Entrepreneur.indb 40 11/2/17 1:14 PM11/2/17 1:14 PM
3.
Building Your
Business Model
and Strategy
If your initial fi ndings and experiments suggest a business opportunity,
you’ll want to start to solidify your business model and strategy. Ask your-
self the following questions:
1. How will our new business create value for customers?
2. How will it make a profi t for us and our investors?
3. How will the business differentiate itself from competitors?
4. How will the business defend its assets and position from
competitors?
5. How will the business be discovered?
You should have concise answers for anyone who asks these questions.
This chapter’s primer on business models and strategy will help you get
started.
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42�Defi ning Your Enterprise
Business executives, consultants, and the business media often use the
terms business model and strategy casually and interchangeably. And in-
deed, various experts’ defi nitions of the two terms do sometimes intermin-
gle. But as an entrepreneur, you will benefi t by thinking of these concepts
separately. As this chapter uses the terms, a business model identifi es your
customers and describes how your business will profi tably address their
needs. Strategy, on the other hand, is about determining how you will do
better than your competitors. Both a business plan and a strategy are re-
quired for your business to succeed.
Defi ning your business model
The term business model came into popular use when spreadsheet soft-
ware fi rst allowed entrepreneurs and analysts to easily model the costs
and revenues associated with any proposed business. After the model was
set up, it took only a few keystrokes to observe the impact of individual
changes—for example, in unit price, profi t margin, and supplier costs—on
a company’s bottom line. Pro forma fi nancial statements were the primary
documents of business modeling, but the emphasis was on the idea that
a model could tell you something about your business before it launched.
Now, much of the focus of the experimental approach to entrepreneurship
is on business models specifi cally.
Understanding the power of the business model
In the most basic sense, a business model describes how an enterprise
proposes to make money. Strategy expert Joan Magretta has provided a
useful introduction to business models in “Why Business Models Matter,”
a 2002 Harvard Business Review article in which she views a business
model as some variation of the value chain that supports every business.
“Broadly speaking,” she writes, “this chain has two parts. Part one includes
all the activities associated with making something: designing it, purchas-
ing raw materials, manufacturing, and so on. Part two includes all the ac-
tivities associated with selling something: fi nding and reaching customers,
transacting a sale, distributing the product or delivering the service.”
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Building Your Business Model and Strategy�43
She goes on to explain that unsuccessful business models fail one
(or both) of two tests: the narrative test and the numbers test. Does your
model tell a logical, sensible story? And if you were to represent your model
on a pro forma income statement with reasonable projections of reve-
nues and expenses, would it be profi table? (See the box “Cesar’s business
model” to see what this exercise looks like for our entrepreneur in electric
car care.)
A useful starting point for understanding different possibilities for
business models is the list of existing models assembled by Mark W. John-
son in his book on business model innovation, Seizing the White Space (see
table 3-1). How might each of these be applied to the problem you are try-
ing to solve?
Some of today’s most powerful and profi table companies created new
business models that were elegant and compelling in their logic and pow-
erful in fi nancial potential. See the box “Airbnb’s business model” for an
example.
Considering your business model
Two Harvard Business School professors, Richard Hamermesh and Paul
Marshall, have refi ned the defi nition of a business model as business deci-
sions and trade-offs that fall into four groups:
• Revenue sources: This money comes from sales, service fees,
advertising, and so forth.
• Cost drivers: Examples are labor, goods purchased for resale, and
energy.
• Investment size: Every business needs a measurable level of in-
vestment to get off the ground and, in the case of working capital,
to keep it operating.
• Critical success factors: Depending on the business, a success
factor might be the ability to roll out new products on a sustained
basis, success in reaching some critical mass of business within a
certain time, and so on.
H7303-Entrepreneur.indb 43H7303-Entrepreneur.indb 43 11/2/17 1:14 PM11/2/17 1:14 PM
44�Defi ning Your Enterprise
Cesar’s business model
As described earlier in this book, Cesar, the service manager for a dealer
selling new electric cars, sees a profi table business in the repair and
maintenance of these vehicles, especially after their manufacturers’
warranties expire. He has some interesting ideas for testing and mar-
keting his plan to potential customers, but otherwise, his blueprint is
essentially the same one used by auto repair facilities everywhere:
1. Generate customers through local advertising and on-premises in-
formational mini-seminars for owners of these unique but increas-
ingly popular vehicles.
2. Have the internal capabilities to diagnose and repair damaged and
malfunctioning electric engine vehicles of all major manufacturers.
3. Establish a replacement parts pipeline with several regional
distributors.
4. Establish outsourcing relationships with a top-quality body shop
and an auto air-conditioning service company so that personnel
can concentrate on mechanical problems.
This blueprint is Cesar’s model for making money. His experience
with electric car repair work and with running a dealer’s service depart-
ment has made him an expert in the details of pricing and cost manage-
ment. By modeling many types of repairs on a computer spreadsheet
and factoring in known costs for labor, parts, equipment loans, rent,
and overhead, he is convinced that he can break even with a crew of
fi ve employees and eight thousand service-hours per year (roughly
forty weeks per year). Everything over that breakeven point should
produce a profi t. He has worked these fi gures out in a pro forma income
statement.
H7303-Entrepreneur.indb 44H7303-Entrepreneur.indb 44 11/2/17 1:14 PM11/2/17 1:14 PM
TABLE 3-1
Business model analogies
Try adapting one of these basic forms.
Analogy How it works Example
Affi nity club Pay royalties to some large organization for
the right to sell your product exclusively to its
customers.
MBNA
Brokerage Bring together buyers and sellers, charging a fee
per transaction to one or another party.
Century 21
Orbitz
Bundling Package related goods and services together. Fast-food value meals
iPod and iTunes
Cell phone Charge diff erent rates for discrete levels of a
service.
Sprint
Better Place
Crowdsourcing Get a large group of people to contribute content
for free in exchange for access to other people’s
content.
Wikipedia
YouTube
Disintermediation Sell direct, sidestepping traditional intermediaries. Dell
WebMD
Fractionalization Sell partial use of something. NetJets
Time-shares
Freemium Off er basic services for free, and charge for
premium service.
Leasing Rent, rather than sell, high-margin, high-priced
products.
Cars
MachineryLink
Low-touch Lower prices by decreasing service. Walmart
IKEA
Negative operating
cycle
Lower prices by receiving payment before
delivering the off ering.
Amazon
Pay as you go Charge for actual, metered usage. Electric companies
Razor/blades Off er the high-margin companion product (razor)
below cost to increase volume sales of low- margin
item (blades).
Printers and ink
Reverse razor/blades Off er the low-margin item below cost to encourage
sales of the high-margin companion product.
Kindle
iPod/iTunes
Reverse auction Set a ceiling price, and have participants bid as the
price drops.
Elance.com
Product to service Rather than sell a product, sell the service the
product performs.
Zipcar
Standardization Standardize a previously personalized service to
lower costs.
MinuteClinic
Subscription Charge a subscription fee for a service. Netfl ix
User communities Grant members access to a network, charging both
membership fees and advertising.
Angie’s List
Source: Adapted from Mark W. Johnson, Seizing the White Space: Business Model Innovation for Growth and Renewal
(Boston: Harvard Business Review Press, 2010).
H7303-Entrepreneur.indb 45H7303-Entrepreneur.indb 45 11/2/17 1:14 PM11/2/17 1:14 PM
46�Defi ning Your Enterprise
Airbnb’s business model
Consider Airbnb, which upended the hotel industry. Founded in 2008,
the company has experienced phenomenal growth: it now has more
rooms than either InterContinental Hotels or Hilton Worldwide do. By
2016, Airbnb represented 19.5 percent of the hotel room supply in New
York and operated in 192 countries. In these countries the company ac-
counted for 5.4 percent of room supply (up from 3.6 percent in 2015).
The founders of Airbnb realized that platform technology allowed
them to create an entirely new business model that would challenge the
traditional economics of the hotel business. Unlike conventional hotel
chains, Airbnb does not own or manage property. It allows users to rent
any livable space (from a sofa to a mansion) through an online platform
that matches individuals looking for accommodations with homeowners
willing to share a room or a house. Airbnb manages the platform and
takes a percentage of the rent.
How would you describe your company or business concept in terms
of these model elements? Have you nailed down your revenue sources and
the factors that will drive costs for your business? Do you know which costs
will be fi xed and which will vary with sales volume? Have you calculated
the capital you’ll need to launch and operate the business? What factors
are essential for success? Try to answer each of these questions unambigu-
ously, and do so before you approach any investors.
Testing your business model
Many of these questions are impossible to answer at the outset of a venture.
In his work on what he calls a business-model canvas, Alexander Oster wal-
der and others have emphasized that many elements of a business model
are not decisions but rather assumptions or hypotheses that may or may
not be true—or may not always be true, depending on various conditions.
H7303-Entrepreneur.indb 46H7303-Entrepreneur.indb 46 11/2/17 1:14 PM11/2/17 1:14 PM
Building Your Business Model and Strategy�47
Because its income does not depend on owning or managing physi-
cal assets, Airbnb needs no large investments to scale up and thus can
charge lower prices (usually 30 percent lower than what hotels charge).
Moreover, since the homeowners are responsible for managing and
maintaining the property and any services they may off er, Airbnb’s risks
(not to mention operational costs) are much lower than those of tradi-
tional hotels. On the customer side, Airbnb’s model redefi nes the value
proposition by off ering a more personal service—and a cheaper one.
Before platform technology existed, there was no reason to change
the hotel business in any meaningful way. But after the introduction of
this technology, the dominant business model became vulnerable to at-
tack from anyone who could take advantage of the technology to create
a more compelling value proposition for customers. The new business
model serves as the interface between what technology enables and
what the marketplace wants.
Source: Adapted from Stelios Kavadias, Kostas Ladas, and Christoph Loch, “The 6 Elements
of Truly Transformative Business Models,” Harvard Business Review, October 2016.
Of the essential factors that you defi ned earlier, which are you unsure
about? If you can fi nd ways to test those factors before developing your
product or service offering—or before approaching investors—you can be
much more confi dent about your probability of success. And if you under-
stand what might change about your hypotheses (e.g., perhaps there are
no competitors in this space now, but there may be in the future), you’ll
better understand the risks inherent in your plan and be better equipped
to mitigate them.
Incubators and accelerators
To begin testing your idea more formally, especially in a high-growth fi eld,
you could join a business incubator (or, if you’re a bit further along, an ac-
celerator). These programs provide support for entrepreneurial ventures in
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48�Defi ning Your Enterprise
the early stages of their operation—to experiment and to test their business
models and other assumptions, quickly. They give fl edgling entrepreneurs
the physical space and the support to learn by doing by providing coaching,
mentoring, networking, funding, and educational programming.
Often the terms incubator and accelerator are used interchangeably,
but while they have many similarities, they also have differences. In this
book, an accelerator means a time-limited cohort program that comes
with equity investment. An incubator is a less structured and less time-
bound program. Incubators can be independent or connected to a bigger
fi rm, an academic institution, a government arm, or a nonprofi t. They usu-
ally either operate as a nonprofi t or charge your venture for rent (you share
coworking space with other young companies). Work with an incubator is
not limited to the early stages of a venture’s development; some incubators
specialize in later-phase growth.
Accelerators, on the other hand, mostly work exclusively with
early-stage businesses. They tend to be more competitive than incuba-
tors, particularly for the stronger programs. They offer funding in ex-
change for equity (this is described more fully in chapter 6).
A plan for discovery
A key element of your business plan is how your customers will fi nd out
about you. Marketing, often considered a downstream step of the original
business concept, really needs to be at the center of your model from the
beginning. If you don’t know your customers well enough to reach them,
and if you haven’t built something that’s a good fi t for them, the rest of your
model isn’t going to work. That’s why we focused on the problem and the
market fi rst in our discussion of the opportunity in the last chapter.
But reaching customers directly isn’t always so simple, especially when
you rely on others for the distribution of your product. For example, con-
sider a new business idea that is a mobile application. There are only two
ways for your customers to get your app at any kind of scale: the Apple
and Android app stores. But the Apple iTunes app store has more than
2.2 million products, and Google Play more than 2.8 million. How do you
get your app discovered in that busy space? You can engage in app-store
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Building Your Business Model and Strategy�49
optimization—understanding as much as you can about how the stores’
search algorithms work. With this knowledge, you can help make sure
your app is ranked high in search results (after all, one in four apps gets
discovered through search). You can buy ads on Facebook or Instagram.
But anyone (like your competitors) can do those things as well—they’re
table stakes. To be competitive, you also need to be creative about getting
broader marketing, endorsements, and interactions with your customers
beyond those ecosystems wherever possible.
For example, take the food-delivery app Eat24, which was acquired by
Yelp for $134 million. When the founders were just starting out, they faced
a market dominated by GrubHub; potential backers Benchmark, Redpoint,
Excel, Insight, and Alibaba turned them down. But the founders got cre-
ative about their service and found a niche of small family restaurants that
weren’t well served by the behemoth GrubHub. They literally knocked on
doors to get the word out and offered features of interest to potential cus-
tomers: free fax machines for the restaurants wary of online ordering, no
charges for very small orders, assuming the risk if a customer balked at
paying. Simultaneously, the company placed relatively cheap ads on sites
that were not appealing to most advertisers but that did appeal to young
men. Besides being attracted to what these websites offered (we’ll leave the
exact nature of these offerings up to the reader to discern), these young
men were also frequent users of online food delivery services.
As you develop your company’s business plan, you need to be thinking
about these kinds of unique features and approaches that will allow your
product or service to best connect with your customers.
Defi ning your strategy
A business model will help you—and anyone you approach for funding—
to understand what your business will do and how all its key parts fi t to-
gether. But a well-conceived and promising business model is only half
the equation for success, because it doesn’t take into account the market
competition. Dealing with competition is the job of strategy. Strategy is a
plan to differentiate the enterprise and give it a competitive advantage. A
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50�Defi ning Your Enterprise
successful business has both a solid business model and a good strategy.
Some have argued against the present emphasis on the lean startup. They
say that a strong strategy goes further to help a business than does an ex-
cess of validating tests.
Bruce Henderson, founder of Boston Consulting Group, has written
that competitive advantage is found in differences: “The differences be-
tween you and your competitors are the basis of your advantage.” Hen-
derson believes that no two competitors could coexist if they sought to do
business in the same way. They must differentiate themselves to survive.
He writes: “Each must be different enough to have a unique advantage.”
For example, two men’s clothing stores on the same block—one featuring
formal attire and the other focusing on leisure wear—can potentially sur-
vive and prosper. However, if the same two stores sold the same things
under the same terms, one or the other would perish. More likely, the one
that differentiated itself through price, product mix, or ambiance would
have the greater likelihood of survival. Harvard Business School professor
and strategy expert Michael Porter concurs: “Competitive strategy is about
being different. It means deliberately choosing a different set of activities
to deliver a unique mix of value.” Consider these examples:
• Southwest Airlines became the most profi table air carrier in
North America, but not by copying its rivals. It differentiated
itself with low fares, frequent departures, point-to-point fl ights,
and customer-pleasing service.
• Toyota’s strategy in developing the hybrid engine Prius was to cre-
ate a competitive advantage within an important segment of auto
buyers: people who want a vehicle that is either environmentally
benign, cheap to operate, or the latest thing in auto engineering.
The company also hoped that the learning associated with the
Prius would give the company the lead in a technology with huge
future potential.
• Apple wasn’t the fi rst company to build a digital music player and
bring it to market. But it created a new business model that com-
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Building Your Business Model and Strategy�51
bined its capabilities in hardware, software, and service to create
a new kind of ecosystem for customers to purchase digital music
and seamlessly listen to it on their devices. iTunes made the iPod a
success where the Rio and Cabo failed.
Strategies can be based on low-cost leadership, technical differentia-
tion, or focus. They can also be understood in terms of strategic position.
Porter has postulated that strategic positions emerge from three, some-
times overlapping, sources:
• Variety-based positioning: Here, a company chooses a narrow
subset of product or service offerings from within the wider set
offered in its industry. It can succeed with this strategy if it deliv-
ers faster, better, or at lower cost than competitors can deliver. For
example, Starbucks offers premium coffee products and places its
outlets in locations that are convenient for potential customers. But
when it started, it didn’t serve breakfast or sell sandwiches. Cus-
tomers could get those products elsewhere; its focus was on coffee.
• Need-based positioning: Companies that follow this need-based
approach, according to Porter, aim to serve all or most of the
needs of an identifi able set of customers. These customers may
be price sensitive, may demand a high level of personal attention
and service, or may want products or services that are uniquely
tailored (customized) to their needs. For example, fi nancial ser-
vices company USAA caters exclusively to active-duty and retired
military offi cers and their families. After decades of serving this
population, USAA understands its unique banking, insurance,
and retirement needs. And it knows how to deal with the frequent
transfers of military from post to post around the world and mili-
tary assignments to remote locations for extended periods during
which the offi cers are unable to respond to monthly billings.
• Access-based positioning: Some strategies can be based on ac-
cess to customers. A discount merchandise chain, for example,
might locate its stores exclusively in low-income neighborhoods.
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52�Defi ning Your Enterprise
This positioning reduces competition from suburban shopping
malls and provides easy access for its target market of low-income
shoppers, many of whom do not have automobiles. Cracker Barrel
Old Country Store, in contrast, locates its restaurant and gift store
combinations along the US expressway system, where it caters to
travelers. Its website even includes a trip planner that identifi es the
locations of all Cracker Barrel outlets along any driving route.
What is your strategy for gaining competitive advantage? Will it dif-
ferentiate your company in ways that attract customers from rivals? Will it
draw new customers into the market? Will it give you a tangible advantage?
Simply being different, of course, will not keep you in business; some-
thing that is different must be perceived as valuable. And customers defi ne
value in different ways: lower cost, greater convenience, greater reliability,
faster delivery, or more aesthetic appeal. The list of customer-pleasing val-
ues is extremely long. What value does your strategy aim to provide? Can
it deliver?
Steps for formulating strategy
Strategy formulation is a large and deep subject, but this primer can help
you get started with six steps to follow. They involve looking outside and
inside your organization, thinking about how you will deal with threats
and opportunities as they present themselves, building a good fi t with
strategy-supporting activities, aligning resources with goals, and organiz-
ing for execution. At the heart of these steps are Porter’s classic fi ve forces
of competition: the threat of new entrants, the threat of substitute prod-
ucts or services, rivalry among existing competitors, the bargaining power
of suppliers, and the bargaining power of suppliers.
STEP 1: LOOK OUTSIDE TO IDENTIFY THREATS AND OPPORTUNITIES. At the
highest level, strategy is concerned with analyzing the outside environ-
ment and determining how the company’s fi nancial resources, people, and
capacity should be allocated to create an exploitable advantage. There are
always threats in the outside environment: new entrants, demographic
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Building Your Business Model and Strategy�53
changes, suppliers who might cut you off, substitute products that your cus-
tomers could turn to, technological advances that could render your solu-
t ion—or the customer’s problem!—obsolete, and macroeconomic trends
that may reduce the ability of your customers to pay. The business you have
in mind may be threatened by a competitor that can produce the same
quality goods at a much lower price—or a much better product at the same
price. A strategy must be able to cope with these threats.
The external environment also harbors opportunities: a new-to-the-
world technology, an unserved market, and so forth. So ask yourself these
questions:
• What is the economic environment in which we must operate?
How is it changing?
• What opportunities are there for profi table action?
• What are the risks associated with these opportunities?
STEP 2: LOOK INSIDE AT RESOURCES, CAPABILITIES, AND PRACTICES. Re-
sources and internal capabilities can be a constraint on your choice of
strategy, especially for a small startup with few employees and few fi xed
assets. And rightly so. A strategy to exploit an unserved market in the elec-
tronics industry, for example, might not be feasible if your fi rm lacks the
necessary fi nancial capital and the human know-how to exploit it. A strat-
egy can succeed only if it has the backing of the right set of people and
other resources. So ask yourself these questions:
• What are our competencies as an organization? How do these give
us an advantage over our competitors?
• Which resources support or constrain our actions?
STEP 3: CONSIDER STRATEGIES FOR ADDRESSING THREATS AND OPPOR-
TUNITIES. Clayton Christensen has recommended that strategists fi rst
prioritize the threats and opportunities they fi nd (he calls them “driv-
ing forces” of competition) and then discuss each in broad strokes. If you
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54�Defi ning Your Enterprise
follow this advice and develop strategies to deal with them, be sure to do
the following:
• Create many alternatives. There is seldom only one way to do
things. Sometimes, the best parts of two strategies can be com-
bined to make a stronger third strategy.
• Check all facts, and question all assumptions.
• Some information is bound to be missing. To better assess a partic-
ular strategy, determine what information you need. Then get the
information.
• Vet the leading strategy choices among the wisest heads you know.
Doing so will help you avoid groupthink within your team.
STEP 4: BUILD A GOOD FIT AMONG STRATEGY-SUPPORTING ACTIVITIES. Por-
ter has explained that strategy is more than just a blueprint for winning
customers; it is also about combining activities into a chain whose links
are mutually supporting and effective in locking out imitators. He uses
Southwest Airlines to illustrate his notion of fi t.
Southwest’s strategy is based on rapid gate turnaround. Rapid turn-
around allows the airline to make frequent departures and better utilize
its expensive aircraft assets. These advantages, in turn, support the low-
cost, high-convenience proposition it offers customers. Thus, each of these
activities supports the others and the higher goal. That goal, Porter points
out, is further supported by other critical activities, which include highly
motivated and effective gate personnel and ground crews, a no-meals pol-
icy, and a practice of not making interline baggage transfers. Those ac-
tivities make rapid turnarounds possible. “Southwest’s strategy,” writes
Porter, “involves a whole system of activities, not a collection of parts. Its
competitive advantage comes from the way its activities fi t and reinforce
one another.”
STEP 5: CREATE ALIGNMENT. After you’ve developed a satisfactory strategy,
your job is only half fi nished. The other half is to create alignment between
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Building Your Business Model and Strategy�55
the people and activities of the company and its strategy. Alignment is a
condition in which every employee at every level (1) understands the strat-
egy and (2) understands his or her role in making the strategy work. Make
sure you have this powerful force working in your favor.
Alignment also involves other resources. Marketing must be focused
on the right customers—the ones defi ned in the strategy. Compensation
and bonuses must be aligned with behaviors and performance that ad-
vance the strategy. And physical assets must be deployed—aligned—with
the highest goals of the organization.
STEP 6: BE PREPARED TO IMPLEMENT. A powerful strategy is impotent if
your organization isn’t prepared to implement it effectively. Unfortu-
nately, some people get so carried away with the details of their strategy
that they forget about the downstream activities required to make it work.
One benefi t of an entrepreneurial startup is that you’re beginning with a
clean slate. After you have a strategy, you have a free hand in organizing
around it: hiring people with the necessary competencies, acquiring the
right equipment, structuring these resources, and so forth. As UCLA’s
Alfred E. Osborne Jr. has put it, “I think of the 4 S’s: structure follows
strategy, and staffi ng follows structure, and you hold the strategy together
with systems.”
Strategy for platform businesses
Platform businesses enable exchanges between producers and consum-
ers; web-based marketplaces like Uber, Alibaba, Etsy, and Airbnb are
platforms that have recently stolen the startup spotlight because of their
spectacular growth. The economics of these businesses can be very attrac-
tive: because they facilitate the exchange of goods and services rather than
producing those goods and services themselves, they have low cost struc-
tures and high margins—eBay’s gross margin is 70 percent, for example,
and Etsy’s is 60 percent.
With these kinds of businesses, different strategic forces come to play
because much of the business’s value comes from external sources. See the
box “Network effects and strategy” for more on how—and why—you need
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56�Defi ning Your Enterprise
Network eff ects and strategy
In supply-side economies, fi rms achieve market power by controlling re-
sources, ruthlessly increasing effi ciency, and fending off challenges from
any of [Porter’s] fi ve forces. The goal of strategy in this world is to build
a moat around the business that protects it from competition and chan-
nels competition toward other fi rms.
The driving force behind the internet economy, conversely, is de-
mand-side economies of scale, also known as network eff ects . . . In the
internet economy, fi rms that achieve higher “volume” (that is, attract
more platform participants) than do competitors off er a high average
value per transaction. That’s because the larger the network, the bet-
ter the matches between supply and demand and the richer the data
that can be used to fi nd matches. Greater scale generates more value,
which attracts more participants, which creates more value—another
virtuous feedback loop that produces monopolies. Network eff ects gave
us Alibaba, which accounts for over 75 percent of Chinese e-commerce
transactions; Google, which accounts for 82 percent of mobile operating
systems and 94 percent of mobile searches; and Facebook, the world’s
dominant social platform.
The fi ve-forces model doesn’t factor in network eff ects and the
value they create. It regards external forces as depletive, or extracting
value from a fi rm, and so argues for building barriers against them. In
demand-side economies, however, external forces can be accretive—
adding value to the platform business.
Source: Excerpted from Marshall W. Van Alstyne, Geoff rey G. Parker, and Sangeet Paul Chou-
dary, “Pipelines, Platforms, and the New Rules of Strategy,” Harvard Business Review, April
2016.
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Building Your Business Model and Strategy�57
to consider your strategy differently if you’re building a platform business
or any other business that relies on the strength of the network it creates.
As you evaluate the importance of network effects to your business,
also determine the right time to achieve that scale. If you are building a
business that will depend on network effects, you might think you need
to scale as soon as possible to capture as much of the market as possible.
But Harvard Business School professor Andrei Hagiu argues otherwise.
He maintains that many of the biggest platform businesses weren’t fi rst
in their space: Vacation Rental by Owner (VRBO) existed before Airbnb,
and Alibaba followed eBay in China. In fact, growing too early can mean
that you won’t have a chance to adequately test your offering and your
business model before you’re locked in. As a result, you might be giving
up potential revenue, margin, or customers. Usually, LinkedIn founder
Reid Hoffman observes, a company should scale when it has already got-
ten some data, understands the competition, and has ironed out the fi t
between product and market. The company is shifting from between ten
and a hundred employees to a hundred or a thousand; from a hundred
thousand or one million users to one or ten million; and to revenues of
more than $10 million.
Be prepared for change
As we’ve seen, the initial strategies of startup companies often fail to hit
the mark. Customers don’t value the differentiation, or they don’t respond
to it as anticipated. Or the company chooses the wrong target customers.
Companies fail because every startup business is an experiment to some
degree. The outcome of this experiment can surprise and disappoint even
the best planners. A classic example is a company called Webvan, whose
founders and investors looked at the surge in online purchasing in the late
1990s and thought that a web-based grocery-delivery business was a per-
fect idea for affl uent, web-savvy, time-starved households. But those cus-
tomers balked at the higher price of buying their weekly groceries. To them,
the extra convenience wasn’t worth it. Webvan went bankrupt in 2001.
The entrepreneur’s antidote to a disappointing strategy is a willing-
ness both to recognize the bad news and to respond quickly with a revised
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58�Defi ning Your Enterprise
strategy, or a pivot. Recognition requires the ability to admit a mistake.
Responding requires an energetic search for what went wrong and the fl ex-
ibility to make adjustments and get back into the game.
Successful entrepreneurs are adept at both these capabilities. They
are also masters of incrementalism—that is, if they fi nd that something is
working, they do more of it. If they achieve success in a small, niche mar-
ket, they use what they have and what they have learned to enter another
niche, altering the product or service as necessary.
Be prepared for competition
If your business model and initial strategy are successful, be prepared for
company. Other entrepreneurs can introduce copycat businesses and try to
Cesar’s strategy for the Electric Car Care Center
Strategy is about being diff erent and choosing a diff erent set of activities
to deliver a unique mix of value to customers. Let’s consider our hypo-
thetical friend Cesar and the strategy of his auto repair and maintenance
facility.
Cesar has clearly diff erentiated his business from current competi-
tors. Every town and city has many automotive service businesses, but
few places, if any, have a business that specializes in electric vehicles.
Cesar can use that distinctiveness to gain customer attention and rec-
ognition. You can almost hear the advertising: “If your electric car needs
maintenance or repair, bring it to the specialists at the Electric Car Care
Center. They will do the job right.”
Cesar must also deliver on that off er of greater know-how and
high-quality work. To do that, he must acquire the right resources and
align them in support of his distinctive off er. For example, he will have to
acquire the tools and diagnostic equipment required by those vehicles.
And he must hire or train mechanics who really know how to deal with
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Building Your Business Model and Strategy�59
the unique problems of electric cars. He has also outlined a marketing
plan that involves sharing knowledge about electric car upkeep with
potential customers through free seminars and social media. Conse-
quently, some of his knowledgeable mechanics must also be able to
teach what they know to others, either in front of a room or using the
written word.
Finally, Cesar is also thinking ahead to future competition for his
business. What happens when self-driving cars gain a foothold in the
electric car market? Will Cesar’s mechanics have the capabilities nec-
essary to service those vehicles? He has a plan to get his team trained
on the new cars once that training is available. He also sees many tra-
ditional services being disrupted by web-based platforms—what if
someone starts a company that serves auto owners and cuts into his
relationship with his customers? And what if car ownership declines in
the face of the growth of ride-share services like Uber and Lyft? By iden-
tifying these competitive challenges early, Cesar can begin working on
solutions before it’s too late.
attain dominance in your market, getting to your target customers before
you can reach them. Imagine what would happen to your company if a
copycat business got $10 million from a venture-capitalist fi rm while you
were just starting to put together pitches for a second round of funding.
The box “Cesar’s strategy for the Electric Car Care Center” describes some
ways that one entrepreneur considered competition in his strategy.
Large incumbents, on the other hand, may have more resources at
their disposal to create an offering similar to yours. What would you do
if Amazon or Facebook added your product idea as a feature? Incum-
bents can also dispatch your efforts in other ways. Venture capitalist Marc
Andrees sen gives the example of Silicon Valley: “It’s World War III out
here . . . Large tech companies will often move to take over startups with
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60�Defi ning Your Enterprise
no intention of actually buying them, just to screw up their business for
18 months.”
Indeed, Columbia Business School professor Rita Gunther McGrath
argues that businesses shouldn’t strive for the holy grail of sustainable
competitive advantage, because there is no longer any such thing. Rather,
she argues, businesses should build themselves to be nimble enough to
build and exploit “transient” competitive advantages. Even if your initial
strategy is successful and you can scale and exploit it well, you must plan
ahead for the day when you’ll need to abandon it for something else. In her
formulation, stability isn’t the goal; instead, it’s about deliberate, continu-
ous change.
If you want your venture to be competitive and profi table, you must
have a powerful business model and a sound strategy. Although the market
provides the ultimate test for these two important concepts, you should
test and verify each of your assumptions before the business is launched.
And remember that many minds are better than one. Explain your busi-
ness model and strategy to as many trusted and experienced people as
possible. They may spot defects or opportunities for improvement that you
have missed.
Summing up
■ A business model describes an enterprise’s revenue sources, cost drivers,
investment size, and success factors.
■ Strategy diff erentiates the enterprise and gives it a competitive
advantage.
■ According to Michael Porter, strategic positions can be found in
variety-based, need-based, or access-based positioning.
■ The fi ve steps of strategy formulation are (1) looking outside the enter-
prise for threats and opportunities; (2) looking inside at resources,
capabilities, and practices; (3) considering strategies for addressing
threats and opportunities; (4) building a good fi t among strategy-
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Building Your Business Model and Strategy�61
supporting activities; and (5) creating alignment between the organi-
zation’s people and activities and its strategy.
■ A startup should be viewed as an experiment. If the experiment
fails to produce the desired result, be prepared to change—and to do
it quickly.
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4.
Organizing Your
Company
At the onset of your new venture, you will need to address the legal form
your enterprise will adopt. Should it be a sole proprietorship, a partner-
ship, a corporation, or a limited-liability company?
This decision is driven chiefl y by your objectives and those of your in-
vestors. But taxation and legal liabilities also play a part. The trade-offs
built into the law can make the choice diffi cult; to get the most favorable
tax treatment, a business must often give up some protection from liabil-
ity, some fl exibility, or both. This chapter outlines the choices available to
the new enterprise and summarizes the advantages and disadvantages
of each.
Sole proprietorships
The oldest, simplest, and most common form of business entity is the sole
proprietorship, a business owned by a single individual. For tax and legal
liability purposes, the owner and the business are one and the same. The
proprietorship is not taxed as a separate entity. Instead, the owner reports
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64�Defi ning Your Enterprise
all income and deductible expenses for the business on Schedule C of the
personal income tax return. The earnings of the business are taxed at the
individual level, whether or not they are actually distributed in cash. In a
sole proprietorship, there is no vehicle for sheltering income. And because
the individual and the business are one and the same, legal claimants can
pursue the personal property of the proprietor and not simply the assets
used in the business (see the box “A note about legalities”).
Advantages of a sole proprietorship
Perhaps the greatest advantage of this form of business is its simplicity and
low cost (see the box “Tips for starting a sole proprietor business”). You are
not required to fi le with the government, although some businesses, such
as restaurants and child day-care centers, must be licensed by local health
or regulatory authorities. Nor is any legal charter required. You can simply
begin doing business.
The sole proprietorship form of business has other advantages:
• As owner or proprietor, you are in complete control of business
decisions.
• The income generated through operations can be directed into
your pocket or reinvested as you see fi t.
• Profi ts fl ow directly to your personal tax return; they are not sub-
ject to a second level of taxation. In other words, profi ts from the
business will not be taxed at the business level.
A note about legalities
The information given in this chapter is based on US law but should not
be considered legal advice. Always consult with an attorney on these
matters. Similar structures for businesses exist outside the United
States, and readers should consult their local legal and tax sources.
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Organizing Your Company�65
Tips for starting a sole proprietor business
You can start a sole proprietorship by simply doing it: you might off er
your services as a consultant, buy and resell merchandise, write
a subscription newsletter, and so forth. It’s simple. Here are some
useful tips:
• Keep your household and business fi nances separate. You can do
that by setting up a separate bank account for your business; run
all the business’s checks and receipts through that account.
• Use QuickBooks or other accounting software to keep track of the
many business expenses you’ll encounter during the tax year. If
you track them under the same categories used in the business
expenses section of IRS form Schedule C, it will be simple to item-
ize these expenses and deduct them from taxable income. And
scan, snap, or save every receipt—most small-business account-
ing software allows you to enter receipts straight into your fi les
with your phone.
• If you run the business under a name other than your own—for
example, Surfside Management Consulting—you may need to fi le
a “fi ctitious name” or “doing business as” certifi cate in the city
where the business is domiciled. Before you fi le, check that the
name you want to use is not already taken by another business.
• Most US states prohibit the use of the words Corporation, Corp.,
Incorporated, Inc.—and even Company and Co.—after the busi-
ness’s name if it is not incorporated.
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66�Defi ning Your Enterprise
• You can dissolve the business as easily and informally as you
began it.
These advantages account for the widespread adoption of the sole pro-
prietorship in the United States. Any person who wants to set up shop and
begin dealing with customers can get right to it, in most cases without the
intervention of government bureaucrats or lawyers.
Disadvantages of a sole proprietorship
This legal form of organization, however, has disadvantages:
• The amount of capital available to the business is limited to your
personal funds and whatever funds you can borrow. This disad-
vantage limits the potential size of the business, no matter how
attractive or popular its product or service.
• Sole proprietors have unlimited liability for all debts and legal
judgments incurred in the course of business. Thus, a product lia-
bility lawsuit by a customer will not be made against your business
but rather against you.
• Your business may not attract high-caliber employees whose goals
include a share of business ownership. Sharing the benefi ts of own-
ership, other than simple profi t-sharing, would require a change in
the legal form of the business.
• Some employee benefi ts, such as your life, disability, and medical
insurance premiums, may not be deductible—or may be only partly
deductible—from your taxable income.
• The entity has a limited life; it exists only as long as you are alive.
Upon your death, the assets of the business go to your estate.
• As you will see later in this book, venture capitalists and other out-
side investors of equity capital will not participate in a sole propri-
etorship business.
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Organizing Your Company�67
General partnerships
A partnership is a business entity having two or more owners. In the United
States, a partnership is treated as a proprietorship for tax and liability pur-
poses. Earnings are distributed according to the partnership agreement
and are treated as personal income for tax purposes. Thus, like the sole
proprietorship, the partnership is simply a conduit for directing income to
its partners, as in this example:
Matthew and Mathilde formed a partnership and started a restau-
rant called the Mat Café. By agreement, they split the profi ts of
the business equally, the total of which amounted to $140,000
last year. Matthew, who had no other source of earnings last year,
reported $70,000 in income on his personal tax return. Mathilde,
who earned another $20,000 from a part-time job, had to report
$90,000 on her personal income tax return ($70,000 in partner-
ship income plus $20,000 from her other job).
Partnerships have a unique liability situation. Each partner is jointly
and severally liable. Thus, a damaged party can pursue a single partner or
any number of partners—and that claim may or may not be proportional
to the invested capital of the partners or the distribution of earnings. This
means that if Matthew did something to damage a customer, that cus-
tomer could sue both Matthew and Mathilde even though Mathilde played
no part in the problem.
Organizing a partnership is not as effortless as with a sole proprietor-
ship. You and your partner must determine, and should set down in writ-
ing, your agreement on a number of issues:
• The amount and nature of your respective capital contributions
(e.g., one partner might contribute cash; another partner a patent;
and a third, property and cash)
• How the business’s profi ts and losses will be allocated
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68�Defi ning Your Enterprise
• Salaries and draws against profi ts
• Management responsibilities
• The consequences of the withdrawal, retirement, disability, or
death of a partner
• The means of dissolution and liquidation of the partnership
Advantages of a partnership
Partnerships have many of the same advantages of the sole proprietorship,
along with others:
• Except for the time and the legal cost of preparing a partnership
agreement, it is easy to establish.
• Because there is more than one owner, the entity has more
than one pool of capital to tap in fi nancing the business and its
operations.
• Profi ts from the business fl ow directly to the partners’ personal tax
returns; they are not subject to a second level of taxation.
• The entity can draw on the judgment and management of more
than one person. In the best cases, the partners will have comple-
mentary skills.
Disadvantages of a partnership
As mentioned earlier, partners are jointly and severally liable for the ac-
tions of the other partners. Thus, one partner can put other partners at
risk without their knowledge or consent. Other disadvantages include the
following:
• Profi ts must be shared among the partners.
• With two or more partners being privy to decisions, decision mak-
ing may be slower and more diffi cult than in a sole proprietorship.
Disputes can tie the partnership in knots.
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Organizing Your Company�69
• As with a sole proprietorship, the cost of some employee benefi ts
may not be deductible from income taxes.
• Depending on the partnership agreement, the partnership may
have a limited life. Unless otherwise specifi ed, it will end upon the
withdrawal or death of any partner.
Limited partnerships
The type of partnership entity described thus far is legally referred to as
a general partnership. It is what we normally think of when describing a
partnership. There is another partnership form, however: the limited part-
nership. This hybrid form of organization has both limited and general
partners. The general partner (there may be more than one) assumes man-
agement responsibility and unlimited liability for the business and must
have at least a 1 percent interest in profi ts and losses. The limited partner
or partners have no voice in management and are legally liable only for
the amount of their capital contribution plus any other debt obligations
specifi cally accepted.
The usual motive behind a limited partnership is to bring together in-
dividuals who have technical or management expertise (the general part-
ners) and well-heeled investors who know little about the business—or who
lack the time to participate—but who wish to participate in an opportunity
for fi nancial gain.
In a limited partnership, profi ts and losses can be allocated differently
among the partners. That is, even if profi ts are allocated 20 percent to the
general partner and 80 percent to the limited partners, the limited part-
ners may get 99 percent of the losses. (Well-heeled limited partners often
favor this arrangement when they can use the partnership’s losses to offset
taxable earnings from other sources.) Losses, however, are deductible only
up to the amount of capital at risk. The distribution of profi t is subject to
all sorts of creative structuring, such as those observed in certain venture-
capital and real estate partnerships. In some of those arrangements, the
limited partners get 99 percent of the profi ts until they have gotten back an
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70�Defi ning Your Enterprise
amount equal to their entire capital contributions, at which point the gen-
eral partner begins to receive 30 percent and the limited partners’ share
drops to 70 percent.
C corporations
The C corporation is synonymous with the common notion of a corpora-
tion. When a business incorporates, it becomes a C corporation unless it
makes a special election to become an S corporation, which is described
later in this chapter. Although C corporations are vastly outnumbered by
sole proprietorships in the United States, they account for over 60 percent
of all US sales. Corporations dominate in this way because they constitute
the vast majority of the nation’s major companies.
In the United States, a corporation is an entity chartered by the state
and treated as a person under the law. This means that it can sue and be
sued, it can be fi ned and taxed by the state, and it can enter into contracts.
The C corporation can have an infi nite number of owners. Ownership is
evidenced by shares of company stock. The entity is managed on behalf of
shareholders—at least indirectly—by a board of directors.
The corporate form is appealing to entrepreneurs for several reasons.
First, in contrast to the sole proprietorship, the C corporation’s owners are
personally protected from liability. To appreciate this protection, consider
the case of the massive Deepwater Horizon oil spill in the Gulf of Mexico
in 2010. Even if the damages against British Petroleum, Halliburton, and
Transocean had exceeded the companies’ net worth, the courts could not
have pursued the companies’ individual shareholders for further damages.
An individual owner’s liability is limited to the extent of his or her invest-
ment in the fi rm. This corporate shell, or veil, can be pierced only in the
event of fraud. (Offi cers, however, can be held personally liable for their
actions, such as the failure to withhold and pay corporate taxes.)
Another appealing feature is the corporation’s ability to raise capital.
Unlike the sole proprietorship and partnership, both of which rely on a
single owner or a few partners for equity capital, a corporation can tap the
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Organizing Your Company�71
capital of a vast number of investors: individuals as well as institutions,
such as pension funds and mutual funds. Equity (or ownership) capital is
contributed by shareholders when they purchase stock issued directly from
the company. In return they receive a fractional ownership share in the
assets and future fortunes of the company. A successful and growing com-
pany can often raise capital through successive public offerings of its stock.
The corporation can also borrow money.
Advantages of a C corporation
The advantages of the C corporation, then, can be summarized as follows:
• Shareholders have limited liability for the corporation’s debts and
judgments against it.
• Corporations can raise funds through the sale of stock.
• Corporations can deduct the cost of certain benefi ts they provide
to offi cers and employees.
• Theoretically, a corporation has an unlimited life span.
• Because a corporation can compensate employees with company
shares, it is in a better position than proprietorships and partner-
ships to attract and retain talent.
• Ownership shares are transferable. Shareholders can sell some or
all of their interests in the company (assuming that there’s a mar-
ket for them). They can also give their shares to family members
or charities.
Disadvantages of a C corporation
The C corporation has several clear disadvantages. Perhaps the greatest is
the problem of double taxation. The C corporation is taxed on its earnings
(profi ts). Whatever is left over after taxes can be distributed to sharehold-
ers in the form of dividends or can be retained in the business to fi nance
operations or growth. But consider what happens to after-tax dividends
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72�Defi ning Your Enterprise
that are distributed to shareholders. These dividends must be reported by
shareholders as taxable dividend income. Thus, earnings are taxed twice:
once at the corporate level and again at the shareholder level.
To understand this double-taxation problem, consider this example:
Amalgamated Hat Rack earned $647,500 before taxes and paid
a little more than 46 percent of this ($300,000) in state and fed-
eral corporate income taxes, leaving it with $347,500 in after-tax
profi t. If the company paid $10,000 of that in the form of a div-
idend to Angus McDuff, its founder and CEO, McDuff would be
required to add that amount to his personal taxable income, which
might be taxed by both the state and the federal government. Thus,
the same income is taxed twice. (Note: There is a minor exception
to this double-taxation issue for corporations that receive dividend
income from other corporations.)
Other disadvantages include the following:
• The process of incorporation is often costly. The corporation must
create a set of rules for governing the entity, including stockholder
meetings, board of directors meetings, the election of offi cers, and
so forth.
• Corporations are monitored by federal, state, and some local agen-
cies. Public corporations must publish their results quarterly.
Adopting the corporate form allows you to liquefy your personal eq-
uity in the company; paper wealth can be turned into real money. And it
is a great way to raise the capital needed for growth. But every share sold
dilutes your share of ownership and personal control.
S corporations
The S corporation is another creature of US tax law. It is a closely held
corporation whose tax status is the same as the partnership’s, but its par-
ticipants enjoy the liability protections granted to corporate shareholders.
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Organizing Your Company�73
In other words, it is a conduit for passing profi ts and losses directly to the
personal income tax returns of its shareholders, whose legal liabilities are
limited to the amount of their capital contributions. In exchange for these
favorable treatments, the law places several restrictions on the types of
corpora tions that can elect S status. To qualify for S corporation status, an
organization must meet the following requirements:
• Have only one class of stock, although differences in voting rights
are allowed
• Be a domestic corporation, owned wholly by US citizens, and de-
rive no more than 80 percent of its revenues from non-US sources
• Have thirty-fi ve or fewer stockholders (husbands and wives count
as one stockholder)
• Derive no more than 25 percent of revenues from passive sources,
such as interest, dividends, rents, and royalties
• Have only individuals, estates, and certain trusts as shareholders
(i.e., no corporations or partnerships)
The last provision excludes venture capitalists as potential sharehold-
ers because most venture-capitalist fi rms are partnerships.
Limited-liability companies
The limited-liability company (LLC) is a hybrid entity designed to afford
the same benefi ts in terms of liability protections as those accorded to the
S corporation, but with the tax fl ow-through benefi ts of a sole proprietor-
ship or partnership. Although state laws differ somewhat, an LLC is like
an S corporation but with none of the restrictions on the number or type of
participants. Owners are neither proprietors, partners, nor shareholders;
instead, they are called members.
The LLC is similar to a partnership in that the LLC’s operating agree-
ment (the equivalent of a partnership agreement) may distribute profi ts
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74�Defi ning Your Enterprise
and losses in a variety of ways, not necessarily in proportion to capital con-
tributions. Law fi rms are often organized as LLCs.
Aside from its taxation and limited-liabilities protections, the LLC is
simple to operate. Like a sole proprietorship, for example, there is no stat-
utory requirement to keep minutes, hold meetings, or make resolutions—
requirements that often trip up corporation owners.
The disadvantages of a LLC include some of the same hassles asso-
ciated with a partnership. The company will dissolve upon the death of
the member (or one of the members), and the members must pay self-
employment taxes.
Which form makes sense for you?
As you have no doubt gathered, tax implications are an important fac-
tor in the choice of a business entity. Indeed, the incentives of the US tax
code give rise to certain tactics that can be risky. For example, the double
taxation of a corporation’s distributed earnings provides an incentive for
owner-employees to pay all profi ts to themselves as compensation. Unlike
dividends, compensation is deductible as an expense to the corporation
and thus is not taxed twice. However, the Internal Revenue Service has
certain rules on what is considered reasonable compensation; these rules
are designed to discourage just such behavior.
Note too that the tax on individuals in so-called fl ow-through entities
such as partnerships and LLCs is on the income earned and not on the
actual cash distributed. The income of the partnership is taxed at the per-
sonal level of the partners, whether or not any cash is actually distributed.
Thus, earnings retained in the business to fi nance growth or to create a
monetary nest egg are taxed even though they are not distributed to the
owners.
If your venture is projected to create large losses in the early years,
then there may be some benefi t to passing those losses through to inves-
tors, assuming that the investors are in a position to use them to offset
other income and thus reduce their own taxes. This situation would favor
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Organizing Your Company�75
the partnership or LLC. Similarly, if the business intends to generate sub-
stantial cash fl ow and return it to investors as the primary means of cre-
ating value for investors, then a partnership or LLC is still attractive. If,
however, the business will require cash investment over the long term and
if value is intended to be harvested through a sale or public offering, then a
C corporation is the most attractive option.
Of course, a business may move through many forms in its lifetime.
A sole proprietorship may become a partnership and fi nally a C corpora-
tion. A limited partnership may become an LLC and then a C corporation.
Each transition, however, requires considerable legal work and imposes an
administrative burden on the management and owners of the fi rm. The
advantages of the right form of organization at each stage certainly may
warrant these burdens. On the other hand, high-potential ventures on the
fast track should avoid losing time and focus by jumping through these
hoops. For them, the corporate form is almost always best. As corpora-
tions, they can use stock and options to lure an experienced managem ent
team and to conserve cash. They can even use stock in lieu of all-cash ar-
rangements in paying for consulting services. Also, venture capitalists may
not take these businesses seriously if they are not incorporated, because
these investors will want a block of ownership.
Consequently, if you are an entrepreneur, consider the likely evolution
of your business before selecting a particular form of organization, and
consult with a qualifi ed tax attorney or accountant before making this im-
portant choice.
Summing up
Table 4-1 summarizes the types of businesses discussed in this chapter.
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76�Defi ning Your Enterprise
TABLE 4-1
Forms of business
Form of business Key benefi ts Key disadvantages
Sole
proprietorship
• Simple to organize and operate
• One level of taxation
• Full liability of the owner
• Cannot raise outside equity
capital, thus limiting poten-
tial size of the business
General
partnership
• Can bring in additional talent and
personal capital
• One level of taxation
• Full liability of partners
• Capital limited to the pockets
of the partners and their abil-
ity to borrow
• Unless addressed through the
partnership agreement, busi-
ness dissolves with the death
or withdrawal of any partner
Limited
partnership
• Limited liability
• One level of taxation
• Complex to set up
C corporation • Theoretically capable of attracting
equity capital through share ownership
• Preferred form of venture capitalists
• Able to deduct many benefi t payments
to employees
• Shareholders enjoy limited liability
• Complex to set up and
operate
• Income subject to double
taxation
S corporation • Like a proprietorship and partnership,
subject to only one level of taxation
• Shareholders enjoy limited liability
• Complex to set up and
operate
• Limited in the number of
shareholders
• Venture capitalists cannot be
shareholders
Limited-liability
company (LLC)
• Simpler to set up and operate than a
corporation
• Limited liability for members
• One level of taxation
• Infi nite number of possible members
• Cannot attract outside equity
capital
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5.
Writing Your
Business Plan
A business plan is a document that explains a business opportunity, iden-
tifi es the market to be served, and provides details about how the entre-
preneurial organization plans to pursue it. To be effective, a good plan also
describes the unique qualifi cations that you and your management team
bring to the effort. It explains the resources you’ll need and forecasts fi nan-
cial results over a reasonable time horizon.
For many years, anyone starting a business was encouraged to write a
business plan, and most entrepreneurs took that advice. Those who didn’t
quickly learned that obtaining outside funding was almost impossible
without a business plan. And of course, lenders and investors want to see a
logical and coherent plan before putting their money at risk. Who wouldn’t?
But business plans are evolving, and today some observers argue that other
tools work better for obtaining funding—and creating a roadmap for your
business to follow.
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78�Defi ning Your Enterprise
In this chapter, we’ll discuss the merits of a business plan and explain
some of the alternatives before we describe the elements that go into a good
plan and the stylistic best practices for creating them.
The benefi ts of a business plan
Ask most entrepreneurs why they need a good business plan, and they’re
likely to tell you, “You can’t get funding without one.” This observation is
true, and it explains why many books, advisory services, websites, and even
MBA courses have been developed to help people write bulletproof, knock-
’em-dead business plans.
Any business that seeks outside funding from banks, angel investors,
venture capitalists—even relatives—must have a solid business plan. With-
out it, creditors and investors won’t take you seriously. They will conclude
(perhaps correctly) that you haven’t done the thinking necessary to suc-
cessfully start and run a business, namely, identifying your customers and
fi guring out how you will deal profi tably with them. The most tolerant
funders will say, “Come back and see us when you’ve put together a com-
plete business plan.” The less tolerant will not give your business a sec-
ond look.
But seeking funding is not the only reason to develop a solid plan.
There are several other important ones:
• A deep reality check and blueprint: The act of writing a plan will
force you and your team to think through all the key elements of
your business. Even as your business evolves through experimen-
tation, you need to consider and capture your assumptions about
value proposition, competitive differentiation, staffi ng, partner-
ships, fi nances, and so forth.
• Advice: Exposing the details of your business idea to trusted and
experienced outsiders who review your initial plan will help you
identify missed opportunities, unsupportable assumptions, overly
optimistic projections, and other weaknesses. By fi nding and fi xing
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Writing Your Business Plan�79
these problems on paper, you will improve your prospects with
funders and reduce the chance of future operational failure.
• Financial projections that can be used as an initial budget:
Actual results that fall short of planned results will prompt you
to investigate and take corrective action.
Keep all these uses in mind as you build your plan.
How business plans are changing
Business plans—traditionally long, text-heavy, and numbers-heavy docu-
ments—originally developed from strategic planning in the US military
during World War II. They became popular for would-be entrepreneurs in
the 1980s, and by the turn of the millennium, there were hotly competitive
business-plan contests at top business schools and the most sought-after
VC fi rms. The appeal was partly the sense of opportunity and security that
come from having a plan: if the plan predicts that your business will make
a lot of money, who won’t want to invest?
Today, there is a movement in the entrepreneurial community to re-
think the role of the business plan. For one reason, the numbers in a busi-
ness plan are not a strong predictor of success. “No business plan survives
fi rst contact with customers,” warns serial entrepreneur and lean-startup
expert Steve Blank. And indeed, no matter how well crafted, a business
plan is full of untested assumptions, at least some of them probably inac-
curate. Between the entrepreneur’s deliberate padding and honest enthu-
siasm, the numbers—especially the detailed month-by-month projections
over years into the future—are rarely realistic. Even as early as 1997, Har-
vard Business School professor William Sahlman was writing that the best
business plans focus not on those numbers but rather on the people and the
business model behind them. Those more knowable factors go into deter-
mining how a company will achieve its success. To Blank, building a busi-
ness plan is still a valuable exercise in thinking through how your business
might work, but you shouldn’t mistake it for fact. And serial entrepreneurs
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80�Defi ning Your Enterprise
Evan Baehr and Evan Loomis suggest that there are better tools (the
business-model canvas, for example) to help you do this thinking.
Other experts argue against the traditional business plan because a
long, dry document is no longer the only way (or the best way) to grab the
attention of potential investors. In the tech sector in particular, entrepre-
neurs are opting for shorter, less formal, more narrative, and highly visual
ways of seeking funding. They use newer formats such as pitch decks and
demos. These documents often overtly refl ect the spirit of experimentation
and acknowledge that the future of a startup cannot be predicted accu-
rately. You will need to determine the right approach for the type of busi-
ness you are building.
Whatever the length and style of the document that you create—we’ll
call it a business plan in this chapter—you’ll want to think through several
core elements, including descriptions of the opportunity, the solution, the
market, the model, and the team involved. This chapter will describe those
key elements, but there are other resources available for building and re-
fi ning your plan. You’ll fi nd some in the “Further Reading” section of this
book, but business plan coaching and mentoring are also available.
Key elements
Many VC fi rms review more than a thousand business plans every year—
and fund only a few. This means that they have little time to fi gure out
what you’re trying to say. Nor do they have time to deal with people who
haven’t given them the information they need. The same is true of banks
and angel investors. Assuming that you have a worthy idea, you will im-
prove the odds of success if you can grab the reader’s attention and keep it.
To do this, you must address the reader’s concerns in a well-organized way,
whatever the format of your plan.
And remember that the numbers, while important to think through,
are likely to be inaccurate. That’s why you must show your work: the plan
must demonstrates your professionalism, expertise, and trustworthiness,
and not just your optimism.
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Writing Your Business Plan�81
Figure 5-1 contains a prototype format for a company we will call
Lo-Sugar Foods Company, a new manufacturer of unsweetened pack-
aged breakfast and snack foods. It aims to capitalize on the popularity of
low-sugar diets in North America and Europe. The company’s research
estimates that 4.5 million Americans and 1.2 million Europeans are now
following low-sugar diets, which US government studies have confi rmed
to be effective in weight reduction and weight control and in improving
overall health. They see an opportunity to continue growing their business
and developing new products.
There is nothing sacred about the format shown in the fi gure. In fact,
you would be wise to tailor your plan’s format to the likely interests of your
readers, just as you would customize your résumé when you’re looking for
a job. Thus, you should follow the fi rst rule of every form of writing: know
your audience. The goal is always to give readers the information they need
to make a decision.
Let’s consider each major section of this document in more detail.
Contents and executive summary
The contents section (or table of contents) makes it easy for readers to see
at a glance what the plan has to offer and how to navigate it.
FIGURE 5-1
Prototype business plan format
Lo-Sugar Foods Company
Contents
I. Executive summary ………………………………………………………………………………………………………….�2
II. The opportunity ……………………………………………………………………………………………………………..�5
III. The company and its off ering and strategy ……………………………………………………………………………. 12
IV. The team …………………………………………………………………………………………………………………….. 15
V. Marketing plan ……………………………………………………………………………………………………………… 18
VI. Operating plan ……………………………………………………………………………………………………………… 22
VII. Financial plan ………………………………………………………………………………………………………………. 25
Appendix
Résumés of management team members …………………………………………………………………………….. 30
Supporting market research …………………………………………………………………………………………….. 32
Sales projections for initial products …………………………………………………………………………………… 40
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82�Defi ning Your Enterprise
The contents should be followed by an executive summary. In terms of
capturing the attention of potential fi nancial backers, the executive sum-
mary is the most important part of the entire document, so take the time
to get it right. Financial backers and those who might give you advice may
never make it further than this—after all, they probably have an enormous
pile of other proposals vying for their attention. Assume you have just a
minute or two—if that—to convince them to keep reading.
In a traditional business plan, the executive summary is a short section
of two to three pages. It isn’t a preface or an introduction; instead, it is a
snapshot of the entire plan, something that explains your business to an
intelligent reader in only a few minutes. Newer approaches include even
shorter elevator pitches—a hundred words or even just a sentence—and
are often more story-based to speak to the reader’s emotions. In a pitch
deck, you’ll want an overview slide that announces what your company is
and what problem it solves in a big-picture way. Some entrepreneurs create
a separate two-minute video elevator pitch and post it on a private You-
Tube channel to make their pitch more easily sharable. Whatever form you
choose, you want the pitch to be something memorable that the reader can
easily recount to others as well.
The opportunity
There is no point in starting or expanding a business unless you have iden-
tifi ed a lucrative opportunity. Use the opportunity section of the business
plan to describe this prospect. First, outline the problem, its scope, and the
market trends that may affect how your market experiences this problem
in the years ahead, and then introduce the solution you are proposing. You
need to help readers see and appreciate the business opportunity you have
identifi ed. So describe the opportunity in clear and compelling terms.
For the Lo-Sugar Foods Company, for example, you would use this
section to describe the latest fi gures about rampant obesity in the United
States and signs of the same in Western Europe—and how obesity is af-
fecting people’s health, their quality of life, and the costs of care for indi-
viduals, companies, and governments. You would point to research you’ve
found estimating that twenty-nine million Americans and eight million
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Writing Your Business Plan�83
Europeans are now following low-sugar diets, and you would cite indepen-
dent scientifi c studies that confi rm the effectiveness of low-sugar diets. You
could also provide an overview of consumer spending on health foods and
weight-control foods.
Also use the opportunity section of your business plan to highlight
the economics underlying the problem and the factors that will drive your
solution’s success, such as market penetration and product innovation. But
don’t get carried away. Keep it brief, focused, and upbeat.
This is also a suitable place to cite the magnitude of the funding you
are seeking and to explain how it will be used in pursuing the opportunity.
For example, the Lo-Sugar plan might include something like this:
Lo-Sugar is seeking $2.75 million in funding to pursue this
opportunity. The bulk of those funds will be used to exploit the
com pany’s current success and the growing interest of another
company (a national vendor of high-protein/low-carbohydrate
foods) in Lo-Sugar’s existing products.
Although it is important to document the opportunity with objective
data, don’t turn this section into a boring data dump. Don’t bury your
compelling story under a mountain of facts. Instead, summarize the data,
and explain its implications for investors. Put any additional detail into an
appendix.
The company and its off ering and strategy
Use this section of your business plan to expand on your proposed solution
to the problem you have identifi ed: the product or service itself as well as
your company and how it is organized. Include any data you have on your
solution’s traction in the market thus far. Here is an example:
Lo-Sugar is a Colorado-based corporation founded in 2018 with
the goal of serving individuals following a low-sugar diet. Its
experienced management team has developed and test- marketed
several products with low natural and added sugars, primarily
breakfast and snack foods. These products are not merely low in
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84�Defi ning Your Enterprise
sugar; tests have confi rmed that they are also tasty and satisfy-
ing—qualities that differentiate them from other similar offerings.
The products are as follows:
• Mellow Mornings, a whole wheat and barley breakfast cereal
with 90 percent less sugar than leading conventional breakfast
cereals. Mellow Morning meets the specifi cations of the leading
low-sugar advocates.
• Crackle Brackle, a crisped, steel-cut oatmeal product for break-
fast and for baking. Like Mellow Morning, Crackle Brackle
meets the specifi cations of leading low-sugar diets.
• Yesgurt, the company’s dairy offering. It too meets low-sugar
diet requirements while being fl avorful and smooth.
Each of these products was well received in market tests [here
the business plan would refer the reader to the plan’s appendix for
details] and is currently being sold through two regional health
food stores: Nutrimarket Stores and Vitamins & Veggies. Other
products are in development.
Goals
Investors will want to know how you plan to grow, so include a section on
your goals for the company. If there is a chance that the company will be-
come a tempting acquisition target for a larger, less innovative competitor,
mention this possibility. Here is an example:
Lo-Sugar has three goals:
1. To broaden its product line.
2. To expand market penetration through stores and through a
private labeling agreement with one of the major diet companies
(currently in negotiations).
3. To expand the business to where it either becomes a dominant
player in the healthy-food niche or is acquired by one of the
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Writing Your Business Plan�85
giants in the packaged-food industry. In this industry, small
companies with one or two successful products are often bought
out at premium prices.
If your company’s products are not yet market-ready, you should
describe your plans for product rollouts. Include snapshots of any via-
ble prototypes you’ve created, as well as an artist’s rendering of the fi nal
physical product. If your products are market-ready, include high-quality
photos.
Business model and strategy
In a separate section, discuss the company’s business model and strategy.
A business model is about how you plan to make money; strategy is about
differentiation and competitive advantage.
What are your costs? Where will your revenue come from?
Explain what is different about your company’s approach to the mar-
ketplace and how that difference will give the company a sustainable
competitive advantage. Differentiation may reside in the product or ser-
vice—for example, a technically superior way of servicing electric cars to
provide greater value to customers. On the other hand, differentiation may
come from your approach to customers, as in Uber’s model of a platform
that connects drivers and passengers, bypassing traditional taxicabs. (The
box “Intellectual property” discusses the importance of protecting your in-
novative ideas.)
What makes your product or service, or means of delivery, different—
and more desirable—in the eyes of customers? How will that difference
translate into a competitive advantage that will produce profi ts and grow-
ing equity value? Investors want clear answers to these questions. Spell
them out here.
Also describe your competitors. In addition to explaining why cus-
tomers will choose your product or service instead, show that you clearly
understand how your industry operates. Also consider how your competi-
tors may react to your success—what happens if they copy your best-selling
product? How will you maintain your customers’ loyalty?
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86�Defi ning Your Enterprise
Ownership
The company section of a business plan is also a fi tting location for owner-
ship information:
• Who are the current owners, and what percentages do they
control?
• How is ownership evidenced—for example, in terms of common
and preferred stock?
• Have you issued any options, warrants, or convertible bonds that
could expand ownership?
• Which owners are involved in the day-to-day workings of the
business?
The team
A description of your team is one of the most important parts of your plan.
Investors are keen to know about the people behind the business—the
Intellectual property
Is your competitive advantage based on a proprietary technology or
process? Is the technology or process patented or patentable? Does the
company own patents, copyrights, or valuable trademarks? If it does,
when will they expire?
Many businesses are formed around one or another piece of intel-
lectual property. Some of these key assets aff ect competitive advantage
over time. Readers of your plan will want to know what steps you’ve
taken to protect that property and to keep technical and market know-
how within the organization, where it will produce revenues and profi ts
for investors. This might mean legal protections like patents—or other
strategic forms of defense like fi rst-mover advantage (being fi rst to scale
in a market) or creating a business model that is diffi cult to replicate.
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Writing Your Business Plan�87
indi vid uals they see as its core assets. “Without the right team,” Sahlman
writes of business plans, “none of the other parts really matter.”
Without giving lengthy biographies of each team member, highlight
the experiences or qualifi cations the key team members bring to the
enterprise. Why are they (and you) the right individuals to accomplish
the mission? (See the box “Questions about your team every business plan
should answer.”)
Beyond its current members, how do you anticipate the team will need
to grow? What capabilities will you need to achieve your strategy?
Here’s how Lo-Sugar’s business plan describes its people:
Our leadership team is made up of Joanne Galloway, Philip Lind-
strom, Gunther Schwartz, and Carlos Talavera. Together, they
bring exceptional technical expertise and business experience to
our company.
• Joanne Galloway has fi fteen years of product and general
management experience with packaged-food companies, most
recently with Gigantic Foods Corporation.
• Philip Lindstrom has a PhD in nutrition. He joined the com-
pany in 2016 after working for ten years in product develop-
ment for Behemoth Foods.
• Gunther Schwartz, the team’s manufacturing expert, has been
in the processed-foods business for twelve years with both
Behemoth Foods and Food Science Laboratories, a food-research
consulting organization. Among Mr. Schwartz’s accomplish-
ments is the extrusion process used to manufacture Snacka-
rinos and Caloritos, two highly successful packaged-snack
brands owned by Behemoth Foods.
• Carlos Talavera left his position as vice president of marketing
at Healthtone, a leading packaged-foods company, to join Gallo-
way and Lindstrom in founding Lo-Sugar.
[Here, the business plan mentions that complete résumés can be
found in the business plan’s appendix.]
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88�Defi ning Your Enterprise
Questions about your team every
business plan should answer
• Where are the founders and other key team members from?
• Where did they go to school?
• Where have they worked—and for whom? What are their current
roles?
• What have they accomplished—professionally and personally—
in the past?
• What is their reputation within the business community?
• What aspects of their experience are directly relevant to the
oppor tun ity they are pursuing?
• What skills, abilities, and knowledge do they have?
• How realistic are they about the venture’s chances for success
and the tribulations it will face?
• Who else needs to be on the team?
• Are they prepared to recruit high-quality people?
• How will they respond to adversity?
• Do they have the mettle to make the inevitable hard choices?
• How committed are they to this venture?
• What are their motivations?
Source: Adapted from William A. Sahlman, “How to Write a Great Business Plan,” Harvard
Business Review, July–August 1997.
A table indicating your key team members’ names, titles, and salaries
is also useful, as in table 5-1. Most plans use an org chart to indicate
the report ing relationships between employees if the connections aren’t
straightforward.
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Writing Your Business Plan�89
Assuming that your company is a corporation, the team section of
the plan is also an appropriate place to identify the board of directors (see
the box “The board of directors”). You should indicate the names of board
members, their positions on the board, their professional backgrounds,
and their history of involvement with the company.
Marketing plan
If the team section of your business plan gets the most attention from read-
ers, the marketing plan runs a close second. Investors know that marketing
is the activity most associated with success or failure. All ventures need an
attractive product or service, but a company will fail if its potential cus-
tomers never hear of it. A sound and realistic marketing plan is the best as-
surance that your company will have a solid connection with its customers.
Be clear about all aspects of marketing, including the following:
• Who your customers or your primary market is—the type of cus-
tomer you have to reach to capture your full market potential
• Market size, namely, the number of potential customers and your
projected potential sales revenues
• The requirements of various customer segments—for example, the
importance of purchase convenience, rapid delivery, product cus-
tomization, and so on
• Ways to effectively access each segment through, for example, dis-
tributors, e-commerce, and a captive sales force
TABLE 5-1
Lo-Sugar key team members
Team member Position Salary
Joanne Galloway CEO $100,000
Philip Lindstrom VP Product Development ��95,000
Gunther Schwartz VP Manufacturing ��95,000
Carlos Talavera VP Sales & Marketing ��95,000
Diane Johnson Financial consultant ��Day rate
Mikhail Wolfe Administrative assistant ��50,000
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90�Defi ning Your Enterprise
The board of directors
Every corporation must, by law, have a board of directors. But it’s not
just an empty legal requirement—a good board can be an invaluable
sounding board for ideas and a source of sage advice.
Put some of your best eff orts into recruiting board members. You
want people who have abundant business experience and, if technology
is essential to the business, considerable scientifi c or engineering know-
how. Board members should also be respected in the broader business
community. Their capabilities and integrity will speak volumes to who-
ever reads your business plan, fi nanciers in particular.
• Appropriate sales and promotion approaches—social media cam-
paigns, a creative content marketing strategy, a freemium model,
direct email
• An analysis of how your customer makes purchase decisions
• Customer price sensitivity
• Acquisition cost per customer, and the cost of retaining customers
• The strengths and weaknesses of competitors and how they are
likely to react when the company enters the market
To make your plan credible, you should support these issues with solid
market intelligence. Summarize the supporting intelligence here, and refer
readers to whatever market research you’ve provided in the business plan’s
appendix.
Operating plan
Whether you’re in the business of manufacturing or distributing physical
products or running a website, an app, or a platform business, you face
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Writing Your Business Plan�91
a host of operational issues. What supplier relationships do you have or
envision? How much inventory will be required? Which day-to-day oper-
ating tasks will be handled internally, and which will be outsourced? An
operating plan considers the many details of converting inputs to outputs
that customers value.
Financial plan
If a company is already operating, it will have (or should have) a set of fi –
nancial statements: a balance sheet, an income statement, and a cash-fl ow
statement. I n a nutshell, the balance sheet describes what the company
owns—its assets—and how those assets have been fi nanced (through liabil-
ities and the funds of the current owners) as of a particular date.
The income statement reveals the company’s revenues, what it spent
to gain those revenues, and the interest and taxes it paid over a specifi ed
period. Finally, the cash-fl ow statement tells readers the sources and uses
of cash during the same period. Together, these three fi nancial statements
reveal much to the trained eye of potential investors. (Note: If you are not
familiar with these statements, see appendix A for an explanation of the
basics.)
Generally it’s best to place the full fi nancial statements in the appen-
dix to your business plan. Use this space for key data from those state-
ments—data that will give readers the big picture of your business and its
intended future. Key among this data are your sales and expense projec-
tions, described earlier in this book as a pro forma income statement. For
a company such as Lo-Sugar, lenders and investors will be interested in a
breakout of key items in the statement, such as the anticipated revenues
from various channels of distribution, as shown in table 5-2. Here we see
anticipated sales and sales growth by channel and the percentage of sales
represented by each. Consider doing the same for key categories of operat-
ing expenses, such as marketing costs (see table 5-3).
Naturally, sales projections and other items in these pro forma state-
ments are based on assumptions. Experienced investors are keenly aware
of these limitations and will want to know what those assumptions are and
why you made them. Make that part of your discussion.
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92�Defi ning Your Enterprise
TABLE 5-2
Forecasted revenues by distribution channel (percentage of sales)
Distribution channel 2018 2019 2020
Health food stores $112,000 (100%) $160,000 (80%) $200,000 (38%)
Supermarkets 0 40,000 (20%) 80,000 (15%)
Private-label business 0 0 240,000 (46%)
Total sales $112,000 (100%) 200,000 (100%) 520,000 (99%)
TABLE 5-3
Marketing expense 2018 2019 2020
Sales commissions $11,000 (10%) $20,000 (9%) $52,000 (9%)
Research �70,000 (63%) �80,000 (36%) �85,000 (15%)
Promotion �20,000 (18%) �32,000 (15%) �50,000 (9%)
Total expense $101,000 (91%) 132,000 (60%) 187,000 (33%)
Style
Every business plan is a combination of style and substance. Not being
wordsmiths, most entrepreneurs concentrate on the substance and short-
change the style. That’s unfortunate, because inattention to style makes a
plan dull and diffi cult to read.
Some successful entrepreneurs work with a writer who has experience
in business plan writing. Others act as their own wordsmiths and observe
the rules of good writing: use words sparingly, keep sentences simple,
make the most of design elements, and use graphics judiciously.
Use words sparingly
In the business world, shorter is always better if it communicates the re-
quired information. So heed rule 17 in William Strunk and E. B. White’s
timeless Elements of Style, and omit needless words:
Vigorous writing is concise. A sentence should contain no unnec-
essary words; a paragraph no unnecessary sentences; for the same
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Writing Your Business Plan�93
reason that a drawing should have no unnecessary lines and a
machine no unnecessary parts. This requires not that the writer
make all his sentences short, or that he avoid all detail and treat
his subjects only in outline, but that every word tells.
This quote from Strunk and White is itself a perfect model of their
rule. They use no unnecessary words; every word makes a contribution.
Economy of words has two big benefi ts for the business plan writer: your
key messages will stand out, and conciseness saves your reader’s valuable
time in a world that pulls our attention in every direction and in which our
attention spans get shorter and shorter.
This is even more true if you are writing your plan in a pitch deck for-
mat. See the box “Pitch deck style” for more on how to tailor your deck’s
style to your audience.
Use simple sentences
The sentence, the basic unit of written expression, usually makes a state-
ment. The statement can be simple or complex. Consider the following two
sentences:
1. On the one hand, we witness rising levels of obesity among children
and adults, both in North America and in Western Europe, which in
turn have increased the popularity of low-sugar diets, which in turn
have created a business opportunity for Lo-Sugar Company and
other makers of low-sugar foods.
2. The growing popularity of low-sugar diets has created a business
opportunity for makers of low-sugar foods.
The second sentence, unlike the fi rst, is spare and to the point. It’s
more likely to register with readers. It does not contain all the information
found in the fi rst. If that information is important, it should be provided in
a separate sentence.
Packing more information into each sentence is not necessarily
bad; nor does it necessarily violate rules of grammar. However, complex
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94�Defi ning Your Enterprise
Pitch deck style
In their book Get Backed, Evan Baehr and Evan Loomis describe the writ-
ing style and design of two kinds of pitch decks: presentation decks and
reading decks.
WRITING STYLE FOR PRESENTATION DECKS
A deck used as a visual aid during a presentation should have very few
words—no more than one sentence per slide. Nor do presentation decks
need to have complete sentences. Often, one word or a short phrase is
enough to introduce the idea that you will carry forward. If you have al-
ready completed your reading deck, try deleting every word in it except
for the headers, and see if the words give enough context to still convey
what the slide is about.
WRITING STYLE FOR READING DECKS
With decks you plan to send to others to read, the slides have to do a lot
of work to communicate everything you would have said in person. The
printed words have to catch their attention quickly, clearly communicate
the basic point you want to put forth, back that point up with evidence,
and then move on. Watch out for sentences that sound impressive but
mean nothing. “We plan to pursue an eff ective marketing strategy” is a
waste of time to read. If you create a slide for your marketing strategy,
put the words “Marketing Strategy” in the corner, and then write out
your strategy in a sentence of fi fteen or fewer words. If your strategy has
multiple phases, create headings that describe each phase, and then
add short, straightforward explanations after those headings. Reading
decks should also be “scanning” decks. If the reader only has fi fteen
seconds to look through the whole thing, he or she should still be able to
get a pretty good idea of what it is about.
Source: Adapted from Evan Baehr and Evan Loomis, Get Backed: Craft Your Story, Build the
Perfect Pitch Deck, Launch the Venture of Your Dreams (Boston: Harvard Business Review
Press, 2015), 66.
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Writing Your Business Plan�95
sentences make the reader work harder and may create confusion. As a
writer, your challenge is to know when a sentence has reached its optimal
carrying capacity.
Use design elements to lighten the reader’s load
Readers of your business plan are busy people who have learned to skim;
they drill down only to relevant details. You can facilitate their skimming
through the use of design elements. These elements include headings, sub-
heads, lists, and graphics. Even white space can be used as a design ele-
ment. All are useful in long documents. Used judiciously, design elements
have a few benefi ts:
• They make your written documents more inviting to the reader.
• They improve reader comprehension.
• They help speed the reader through your material.
Use headings and subheads
Headings and subheads signal that a new or related topic is about to begin.
They give your work greater eye appeal and “skimmability.” You can also
use headings and subheads to impart key ideas. For example, our heading
“Use headings and subheads” is also a key idea. A time-constrained reader
can gather the key points of any section in your business plan by simply
reading these headings and subheads.
Break up long blocks of text
Long, uninterrupted blocks of text are off-putting to readers and are dif-
fi cult to skim. Headings and subheads can help you break those blocks
into identifi able small bites. So can short paragraphs. Some experts recom-
mend that paragraphs average no more than two hundred words.
Lists are another effective way to break up long, intimidating blocks of
text and to increase the impact. You can use lists to summarize key points
or to get your ideas across quickly. If you are describing something in which
sequence is important, use a numbered list, as in the following example:
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96�Defi ning Your Enterprise
Our study of the market for low-sugar foods uncovered four steps
that those wishing to lose weight typically follow:
1. Eat less.
2. Exercise more.
3. Try specifi c (and often short-lived) diet programs like Atkins or
Weight Watchers.
4. Home in on a specifi c diet, such as a low-sugar diet, to adopt for
the long term.
Notice how the list breaks up the page and gets conclusions across in a
way that they cannot be missed.
A bulleted list can also break up a long paragraph, and it need not be
limited to a sequence. For example, you might use a bulleted list when you:
• Need to organize a list of items
• Need to list parts of a whole
• Want to call out three key ideas
But don’t translate all your ideas into long, complex bullets, either.
Such lists just become additional big blocks of text.
Let graphics tell part of the story
Business plans inevitably contain lots of numerical data. When it comes to
transmitting data quickly, simple charts are hard to beat—especially if you
are presenting your business plan in the form of a pitch deck. Readers can
see at a glance what they would otherwise have to extract from many lines
of text and numbers. Which of the following two examples would make a
more memorable, sharable impression?
Text-only example:
Our survey found that 2 percent of the people who come downtown
in a typical day do so by bicycle. Some 9 percent arrive by public
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Writing Your Business Plan�97
transportation. Thirty-fi ve percent respond that they walk to the
downtown, while the largest single group—54 percent—arrive
by car.
Text and graphics example (fi gure 5-2):
According to our survey, people arrive downtown by various
means, mostly by car.
To create effective visuals, says Scott Berinato, Harvard Business
Review editor and author of Good Charts, you should fi rst consider the
point you want the chart to make before you click “insert chart” in Excel
or Google Sheets. Experiment with different formats by fi rst sketching by
hand to see which of these formats makes your point most clearly—a pie
chart, a bar chart, a tree map? What data do you really need to include?
Keep the text in the graphic minimal, and don’t try to cram in too much
information—each chart should convey a single message. You want readers
to get your point at a glance. For example, in fi gure 5-3 the fi rst chart is ac-
curate and attractive, but the point is unclear. If you’re trying to show that
growth in national health spending is falling, don’t get distracted by other
data that you have, like gross domestic product, or in detailed data labels.
The second chart is much more effective at getting the message across.
Public transport
9%
Bike
2%
Walk
35% Car
54%
FIGURE 5-2
How people get downtown
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98�Defi ning Your Enterprise
Similarly, don’t get carried away with design elements. Microsoft Word
and PowerPoint give you an arsenal of design features: boldface, italics,
fonts, color palettes, 3-D effects, clip art, animations, and so forth. Used
judiciously, these add to the appearance and readability of your text. Over-
use them, however, and you will create the opposite effect—they’ll be a dis-
traction and they’ll make your work appear amateurish. So keep it simple.
Consider your reader
As you develop your business plan, always keep the interests of your readers
in mind. Put yourself in their place. Your audience is looking for convincing
evidence that you have found a real business opportunity—one with sub-
stantial growth possibilities. Considering the risks they will be taking with
their money, they want to see major upside potential.
Your readers will also be looking for clear indications that you have
done your homework—that you understand the market, have targeted the
right customers, and have developed a sound strategy for profi tably trans-
acting business with them. Prospective investors want assurance that you
and the management team have the knowledge, experience, and drive to
turn an opportunity into a profi table business. And what is important to
FIGURE 5-3
Persuasive charts
The chart on the right makes a much clearer, easier-to-digest point.
Source: Scott Berinato, “Visualizations That Really Work,” Harvard Business Review, June 2016.
2003 2005 2007 2009 2011 2013
+10%
8.6%
3.6%
8
6
4
2
+14%
+12%
+10%
+8%
+6%
+4%
+2%
0%
-2%
-4%
-6%
1990 1995 2000 2005 2010 2015
ANNUAL GROWTH IN HEALTH CARE SPENDING
Annual Growth is Declining
National Health Spending GDP
PERCENTAGE CHANGE OVER PREVIOUS YEAR
Change in Health Spending and GDP
VS
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Writing Your Business Plan�99
potential lenders and investors should be just as important to you. So as
you write your plan, stop periodically and ask yourself, Is this a real oppor-
tunity? Do I understand the market and the customers I hope to attract?
Can we really make this thing work?
Finally, tell your readers how they will get their money out of the com-
pany. Investors want an exit strategy: a buyout by management, an acqui-
sition by another company, an IPO of shares, and so on. Even if you plan to
be in the business for the long haul, your investors want liquidity at some
point—and the sooner the better.
Summing up
■ When creating a business plan, choose a format that makes sense for your
audience, your business, and the industry.
■ Whatever format you choose, your business plan should tell readers in a
persuasive way everything they need to know to make a decision.
■ Obtaining outside funding is only one reason to write a business plan.
Perhaps just as important, the act of writing a plan will force you to think
through all the key elements of the business.
■ The executive summary should, in compelling terms, explain the opportu-
nity, why it is timely, and how your company plans to pursue it. The sum-
mary should also describe your expected results and provide a thumbnail
sketch of the company and the management team.
■ Among other things, the business plan should state the company’s goals
and explain how investors will eventually cash out.
■ Pay attention to style. Use as few words as necessary to get your points
across. Avoid long, complex sentences whenever possible.
■ Make your document easy to skim by using simple data visualizations,
headings, subheads, white space, and numbered and bulleted lists to break
up blocks of text.
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PART THREE
Financing
Your Business
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6.
Startup-Stage
Financing
Money greases the wheels of enterprise. Without it, even the best- conceived
business plan would remain nothing more than a document.
Financing is an essential ingredient of enterprise at every size—from
the corner bookstore to Amazon. It is also needed at every stage of business
development: at the launch and again when the startup forges through var-
ious levels of growth. Even a mature business with annual sales in billions
of dollars needs continued fi nancing to stay on the cutting edge of its fi eld.
This chapter describes the typical phases of the business life cycle,
from startup to maturity. It then focuses on the fi rst phase, describing the
fi nancing requirements that early-stage businesses typically encounter and
providing an overview of the sources you can turn to in securing funding.
Types of business and their life cycles
Of course, not every business is the same, and businesses’ life cycles and fi –
nancing needs vary accordingly. Harvard Business School’s Karen Gordon
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104�Financing Your Business
Mills (former administrator of the SBA) and Fundera Inc.’s Brayden Mc-
Carthy have conducted research on the state of small business and fi nanc-
ing; unless otherwise noted, the numbers in this section describing the
distribution and types of US businesses come from their working paper on
this topic.
The majority—roughly 70 percent—of small-employer businesses in
the United States are what Mills and McCarty call Main Street fi rms: the
dry cleaners, mechanics, medical clinics, and similar companies that play
an important role in local communities. Often, these companies aim to
serve the personal or family income needs of the owner, and once these
businesses are established, they are more focused on sustaining this in-
come than they are interested in growing it.
This type of business has a startup phase, followed perhaps by a pe-
riod of gradual growth, followed by a no-growth or slow-growth phase of
maturity. The owner requires startup fi nancing to purchase or lease equip-
ment, rent a workplace, establish an inventory and fi xtures, and provide
working capital. In some cases, the entrepreneur is simply purchasing an
existing business from someone else. (This approach to entrepreneurship
is described in the HBR Guide to Buying a Small Business.)
Roughly 17 percent of small multi-employee businesses in the United
States are supply-chain fi rms. These niche enterprises serve a focused need
in a particular industry, geographical area, or area of an existing supply
chain. Supply-chain fi rms are particularly important to the economy: they
provide job and wage growth, innovation, and important support for larger
fi rms. Some 37 percent of US employment can be attributed to these fi rms,
and 80 percent of US patents in 2013. After the startup phase, these busi-
nesses continue to focus on growth.
Just 3 percent of small multi-employee fi rms in the United States
qualify as high-growth. These companies are most likely to be found in
high-tech sectors and have a disproportionate contribution to job creation
and to the US economy generally. The little company started by Steve Jobs
and Steve Wozniak in Jobs’s garage is one of these high-growth companies;
its Apple II launched the era of the personal computer and propelled the
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Startup-Stage Financing�105
little company to big-company status, where it holds court as the fi rm with
the highest market capitalization today. Facebook, Amazon, Airbnb, and
Uber also began small but grew very rapidly from their inception.
For these companies, too (and for everything in between), there is a
startup phase, a period of growth, and a mature phase. What varies is the
scale of the growth and the length of the growth period. Rapidly grow-
ing companies typically require more successive phases of fi nancing at
ever-higher levels.
Remarkably few entrepreneurial companies make it through all three
phases. Many enterprises fail within a few years. Still others succeed and
are acquired by larger corporations before they reach their full potential.
Startup-phase fi nancing
For the startup phase (the earliest phase of the business life cycle), the ini-
tial fi nancing typically comes from personal sources:
• Personal savings
• A second mortgage on the founder’s home
• Credit card lines of credit
Many people refer to these sources as bootstrap fi nancing because all
the sources rely on the entrepreneur’s own resources, and there is no big
money involved.
In this stage, you might also begin to seek some early outside, or seed,
investment:
• Loans from friends and relatives
• Bank debt from small banks and online lenders (particularly
impor tant to Main Street fi rms)
• Short-term trade credit from suppliers
• Crowdfunding
• Equity investment from an accelerator program
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106�Financing Your Business
If the founder and the management team have strong reputations in
the business or scientifi c community, they may attract capital from angel
investors, private equity, or even a VC fi rm or hedge fund. This is especially
true if the founding team has enjoyed past entrepreneurial success. Finan-
ciers love people with a demonstrated Midas touch, and they pursue such
people actively. In these cases, the company may attract investors long be-
fore it has a marketable product or service and certainly before it enters the
growth phase. This early-stage equity investment has become increasingly
common in the past few years as access to fi nancing has decentralized.
Venture capital used to be an exclusive club of formal fi rms, but now an-
gels, accelerators, and crowdsourcing offer a broader array of options even
for early-stage entrepreneurs looking for equity capital.
But selling equity has its downsides—you are selling away pieces of
ownership of your venture. You’re giving up some control and some poten-
tial profi ts. But if you have to generate funds quickly, equity capital may be
worth the trade-offs.
And early-stage equity investment is still rare. According to the Kauff-
man Foundation, 40 percent of initial startup capital, even for fast- growing
companies, is instead debt that originates from banks, with an almost
equal amount of owner equity. Figure 6-1 shows the different sources of
fi nancing for Inc. magazine’s fi ve thousand fastest-growing companies in
America in 2014.
To better understand this phase of fi nancing, consider the case of a
fi ctitious company that we read about earlier.
When Angus McDuff started a woodworking business, he was well
prepared for self-employment. He had been a supervisor at a small shop
that made wooden lamps, and he knew all about shaping and fi tting lumber
into commercial products. He knew the material suppliers on a fi rst-name
basis, and he was often in contact with wholesale and retail distributors of
his company’s fi nished products. He had also gotten to know many of the
lamp shop’s end customers over the years.
McDuff used the fi nal year of his employment productively. In his
spare time, he designed a small line of wooden hat racks, used his expe-
rience in the lamp business to calculate his production costs, and learned
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Startup-Stage Financing�107
a great deal about the channels of distribution through which he’d sell his
new products.
Starting the venture, however, required more than knowledge: he also
needed fi nancial and production assets. McDuff calculated that he would
need enough cash—say, $8,000—to tide him over during a three-month
startup period in which his costs were likely to outstrip his revenues. He’d
also need an inventory of lumber, hardware fi xtures, and other materials,
which would cost him roughly $7,500. Those items of material inventory
would be transformed into fi nished-goods inventory over time.
He would also have to pay for an annual property and liability insur-
ance policy and the fi rst three months of rent on a small workshop. He
calculated that he’d need $6,500 for these assets (table 6-1).
80
%
70
%
60
%
50
%
40
%
30
%
20
%
10
%
67.2%
13.6%
51.8%
34.0%
20.9%
11.9%
7.7%
7.5%
6.5%
3.8%
0
Have not used finance
Personal savings
Bank loans
Credit card
Family
Business acquaintances
Angel investors
Close friends
Venture capitalists
Government grants
FIGURE 6-1
Sources of funding for Inc. magazine’s fi ve thousand fastest-growing US
companies in 2014
Source: “How Entrepreneurs Access Capital and Get Funded,” Entrepreneurship Policy Digest, Kauff man Foundation,
June 2, 2015.
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108�Financing Your Business
TAB LE 6-1
Current asset requirements
Cash $8,000
Inventory
Lumber 4,000
Hardware 2,500
Other 1,000
Total inventory 7,500
Prepaid expenses
Insurance (1 year) 1,500
Rent (3 months) 5,000
Total prepaid expenses 6,500
Total current assets 22,000
McDuff’s business, which he decided to call Amalgamated Hat Rack
Company, also needed some fi xed assets: a wood lathe, a few power and
hand tools, workbenches for the shop, and a panel truck for picking up ma-
terials and making customer deliveries. Fortunately, McDuff’s employer
offered to sell him an old panel truck and many of the required tools, two
used wood lathes, and several surplus workbenches for a total price of
$10,000.
With these purchases, McDuff completed the fi xed-asset section of his
balance sheet (table 6-2). When the fi xed assets were added to his current
asset requirements, he fi gured that he’d need assets totaling $32,000 to
launch his venture.
So how was he going to fi nance these startup costs? Fortunately, Mc-
Duff and his wife, Alice, had $25,000 available in a savings account. Alice’s
uncle offered to contribute $5,000 in the form of a zero-interest loan. “You
can pay me back at a thousand per year,” he told them. “And good luck with
the business.”
Angus also knew that a number of his customers from the lamp busi-
ness wore hats and were enthusiastic about his work, so he launched an
Indie gogo crowdfunding page with pictures of several hat racks he had
made and posted it to his Facebook page. As news of his new business
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Startup-Stage Financing�109
spread, he raised another $2,000—and, as a bonus, he started getting
feedback on the kinds of hat racks people really wanted.
This gave him $32,000. He was fi nally ready to step away from his role
at the lamp company and begin making hat racks full-time.
And that’s how Amalgamated was initially fi nanced. You’ve al-
ready seen the asset side of the balance sheet. Table 6-3 is the liabilities
and owners’ equity side, which spells out how the company’s assets were
fi nanced.
Many, if not most, small businesses are initially fi nanced in a manner
similar to the Amalgamated case—mostly with the owner-operator’s per-
sonal savings and with contributions from friends and family members.
Some entrepreneurs also resort to using their credit card or home lines of
credit for startup capital, as expensive as this practice is.
Once your bootstrapped company has begun to show some signs of
success, there are also some limited external sources of capital available to
startup-stage ventures—often called the seed stage. Let’s look at some of
these sources more closely.
Trade credit
Many small-business owners obtain thirty- to sixty-day trade credit from
their suppliers as one component of their startup (and ongoing) fi nancing.
For example, a shoe-store owner may be able to obtain $3,000 worth of
shoes from a wholesaler, with payment due in sixty days. By having picked
TABLE 6-2
Fixed asset requirements
Used panel truck $7,500
Lathes 900
Other tools 800
Shop fi xtures 800
Total fi xed assets 10,000
Total current assets (from table 6-1) 22,000
Total current and fi xed assets 32,000
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110�Financing Your Business
TABLE 6-3
Liabilities and owners’ equity
Current liabilities
Current portion of fi ve-year loan $1,000
Long-term liabilities
Balance of fi ve-year loan 4,000
Total liabilities 5,000
Original owners’ equity 25,000
Crowdfunding proceeds 2,000
Total owners’ equity 27,000
Total liabilities and owners’ equity 32,000
inventory wisely, the owner may be able to sell all or most of the shoes
during that sixty-day period and use the proceeds to pay the wholesaler’s
bill in full when it comes due. In effect, the supplier will have fi nanced the
store’s inventory without charge—a better deal for the owner than using a
bank line of credit or another device that involves interest charges.
Commercial bank loans
Some startups may fi nd limited fi nancing from commercial banks, which
are covered in detail in the next chapter. Entrepreneurial debt funding
from banks has been tight since the 2008 recession, despite attempts by
lawmakers to lower the risk for banks. Because of these limitations, other
options—be they crowdfunding, angel syndication, or online lending—are
increasingly important options for early-stage startup needs.
Crowdfunding
If your business idea truly has a broad consumer reach—or deep reach into
a narrow market—it can generate early capital using crowdfunding sources
like Kickstarter or Indiegogo. In 2015 alone, over $2 billion of funding was
generated through crowdfunding in the United States alone. With many
types of crowdfunding, people give money in exchange for rewards, which
are often early sales of your product. By offering such rewards, you also get
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Startup-Stage Financing�111
feedback on a product, validate market interest, and test messaging and
pricing.
Crowdfunding may allow you to bypass traditional funding completely.
The Wharton School’s Ethan Mollick describes how a hot technology of the
moment—virtual reality—was largely ignored by venture capitalists and
investors after the cringe-worthy hype of the 1990s. But then, in 2012, a
member of a virtual-reality fan message board asked the group for help
raising funds, refi ning the technology, and designing the business plan
around a product called Oculus Rift. His Kickstarter campaign raised
nearly $2.5 million, and the product was purchased by Facebook for $2 bil-
lion less than two years later.
Crowdfunding can also level the playing fi eld between men and
women. Traditional fund-raising often relies on established networks
and unwritten rules, so there is a bias toward funding white men—in
fact, less than 8 percent of venture-capital-backed companies have female
cofounders. But crowdfunding tends to favor women; Mollick’s research
shows that women are 13 percent more likely to succeed in raising money
on Kickstarter than men.
In equity crowdfunding, people buy actual ownership of your busi-
ness. These buyers no longer need to be accredited. Thanks to the Jump-
start Our Business Startups (JOBS) Act of March 2015, the Securities and
Exchange Commission (SEC) now allows almost anyone to be an equity
investor, with certain restrictions. But equity crowdfunding also raises
some problems, says entrepreneurship professor Dan Isenberg. Equity is
suffi ciently complex, he explains, that successes from typical crowdfund-
ing can’t be extrapolated to equity fund-raising, and, furthermore, the due
diligence required for equity investments renders the system too high-cost
to be effective. Still, with other options for small-business funding hard to
come by, an increasing number of businesses are choosing this option.
Accelerators
Accelerator programs such as Y Combinator at TechStars typically offer
fi xed-term, cohort-based support for new companies through fi nancing,
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112�Financing Your Business
TABLE 6-4
The four institutions that support startups
Incubators
Angel
investors Accelerators Hybrid
Duration 1 to 5 years Ongoing 3 to 6 months 3 months to
2 years
Cohorts No No Yes No
Business model Rent; nonprofi t Investment Investment; can
also be nonprofi t
Investment; can
also be nonprofi t
Selection Noncompetitive Competitive,
ongoing
Competitive,
cyclical
Competitive,
ongoing
Venture stage Early or late Early Early Early
Education Ad hoc, human
resources, legal
None Seminars Various incubator
and accelerator
practices
Mentorship Minimal, tactical As needed by
investor
Intense, by self
and others
Staff expert
support, some
mentoring
Venture location On-site Off -site On-site On-site
Source: Susan Cohen, “What Do Accelerators Do? Insights from Incubators and Angels,” Innovations 8, no. 3–4 (2013):
20. Adaptations by Ian Hathaway.
immersive education, and customized mentorship. These highly competi-
tive programs aim to accelerate the company’s experiments and hypothesis
testing so that they can become a profi table business more quickly. Accel-
erator graduates Airbnb and Dropbox exemplify the success of this path.
The process often includes honing a pitch or demo, with the program
culminating in a “demo day” in which participants showcase their offer-
ings. Table 6-4 demonstrates how accelerators differ from other sources of
funding and support for early-stage businesses.
While accelerators are appealing, they have some downsides. Ian
Hathaway, a fellow at the Brookings Institution, warns that not all acceler-
ators are made alike: his research subjects at top programs did raise ven-
ture capital, gain customer traction, and exit by acquisition faster than
participants at other programs. But subjects at other programs generally
did not see such a strong impact on their companies’ performance. And
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Startup-Stage Financing�113
as with other forms of equity investment, you’re giving away part of your
company in return for the funding when you use an accelerator.
Indeed, most businesses never grow large and won’t be a good fi t for
accelerators or equity funding; Angus McDuff ’s hat rack company may be
one of these companies. It may expand over the years to the point of gener-
ating $10 million to $20 million in annual revenue, but that’s the limit. In
the next chapter, we’ll describe funding options if your business does face
the prospect of a substantial growth phase.
Summing up
■ Startup-phase fi nancing is initially bootstrapped from personal savings,
credit cards, and other personal sources of income, followed by friends and
family and, in some cases, by small bank loans.
■ Trade credit from suppliers is another low-cost source of fi nancing.
■ Other early sources of fi nancing include online banks, accelerators, and
crowdfunding.
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7.
Growth-Stage
Financing
During the growth stage, your business expands its sales and develops a
growing base of customers. As a result, you’ll need more capital—for ex-
panding your operation, hiring and training new employees, and even ac-
quiring other small businesses. Your company may already be generating
some positive cash fl ows that can help fi nance these initiatives, but you’ll
probably need more cash if your growth is strong or if your strategy is to build
brand visibility. Having now proven your business’s credibility, though, you
can generally tap external capital more easily than you could in the startup
phase. For slow- to moderate-growth fi rms, much of that capital comes
from bank debt. If your business is likely to grow large quickly, on the other
hand, you will need to obtain equity capital, a topic covered in chapter 8.
Debt
When your company is growing, you often obtain your debt capital from
local banks. Banks are often reluctant to offer long-term loans to small
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116�Financing Your Business
fi rms. Bankers are justifi ably nervous about making long-term or un-
secured loans to startup businesses, because the failure rate is high. They
are more eager to extend short-term demand loans, seasonal lines of credit,
and single-purpose loans for machinery and equipment. Small businesses
tend to be more successful getting loans from small community banks
rather than from larger banks, and they report more satisfaction work-
ing with these local lenders as well. Even then, small businesses typically
take out fairly small bank loans: 54 percent of small fi rms hold less than
$100,000 in debt.
Most local banks will extend loans to a startup only if they are com-
fortable with the situation and the qualifi cations of the borrower. What
makes bank lenders comfortable? Bankers ask three questions before they
lend money, and they rarely part with their capital if they cannot obtain
satisfactory answers to all three:
1. Will the borrower be able to pay me back?
2. Is the borrower’s character such that he or she will pay me back?
3. If the borrower fails to repay me, what marketable assets can I get
my hands on?
In seeking an answer to the fi rst question, a banker will evaluate the
entrepreneur’s skills and the business plan:
• Does the applicant understand the market and have a feasible plan
for satisfying it?
• Does the entrepreneur have the experience or knowledge—or
both—required to operate this type of business?
• Is the business plan realistic, complete, and based on reasonable
assumptions?
• Are the plan’s revenue and cost projections realistic and conser-
vative? Because loan repayments will be made from cash fl ow, a
lender will be particularly interested in projected cash fl ow.
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Growth-Stage Financing�117
If the business is already operating, the banker will look to the pro-
spective borrower’s current ratio to get a sense of his or her ability to repay
the loan. The current ratio is represented by this simple formula:
Current Ratio = Current Assets ÷ Current Liabilities
Because current assets (cash, securities, accounts receivable, inven-
tory) can be turned readily into cash, this ratio imparts a sense of a com-
pany’s ability to pay its bills (current liabilities) as they come due. The size
of the current ratio that a healthy company needs to maintain depends on
the relationship between infl ows of cash and demands for cash payments.
A company that has a continuous and reliable infl ow of cash or other liquid
assets, such as a public utility or a taxi company, may be able to meet cur-
rently maturing obligations easily despite a small current ratio—say, 1.10
(which means that the company has $1.10 in current assets for every $1.00
of current liabilities). On the other hand, a manufacturing fi rm with a long
product-development and manufacturing cycle may need to maintain a
larger current ratio.
To confi rm the absolute liquidity of an organization, a bank credit an-
alyst can modify the current ratio by eliminating from current assets all
the assets that cannot be liquidated on very short notice. Typically then,
this ratio, called the acid-test ratio, consists of the ratio of so-called quick
assets (cash, marketable securities, and accounts receivable) to current lia-
bilities. Inventory is left out of the calculation.
Acid-Test Ratio = Quick Assets ÷ Current Liabilities
Paradoxically, a company can have loads of choice assets—offi ce build-
ings, fl eets of delivery trucks, and warehouses brimming with fi nished-
goods inventory—and still risk insolvency if its ratio of current (or quick)
assets is insuffi cient to meet bills as they come due. Creditors don’t take
payment in used delivery trucks; they want cash. Lenders generally answer
the second question—“Is the borrower’s character such that he or she will
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118�Financing Your Business
pay me back?”—by examining your credit history. Whether it’s a car loan, a
home mortgage, or a business loan, a banker will want to see evidence that
you pay your bills on schedule.
The third question—“What assets can I get my hands on?”—is about
collateral. Collateral is an asset pledged to the lender until such time as the
loan is satisfi ed. In an automobile loan, for example, the lender retains title
to the vehicle and makes sure that the buyer has made a suffi ciently large
down payment so that the lender can repossess the car, sell it, and fully
reimburse itself from the proceeds if the borrower fails to make timely loan
payments.
Business loans are similar. The lender wants to see assets that can, if
your business fails, be sold to satisfy the loan. Those assets might be cur-
rent assets such as cash, inventory, and accounts receivable; they might
also include fi xed assets such as vehicles, buildings, and equipment. Loans
backed by the SBA offer these kinds of guarantees in the business owners’
stead. For more on these US government–backed loans, see the box “SBA
loans.”
Debt is one of the lowest-cost sources of external capital because in-
terest charges (in the US tax system) are deductible from taxable income.
This deductibility, of course, doesn’t do a company much good if it has no
taxable income to report yet.
Online lenders
Over the past decade, a growing number of online lenders such as Kabbage,
OnDeck, and Funding Circle have begun to compete for local banks’ share
of the small business and entrepreneurial lending market both in the US
and throughout the world, most markedly in China. By 2015, some 20 per-
cent of small-employer fi rms in the US reported applying for funding from
an online lender. Though most were approved for at least some credit, they
reported lower satisfaction than those who had worked with a small bank
or credit union. Other new and growing forms of fi nancing come from
peer-to-peer lending networks such as Lending Club and Prosper.
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Growth-Stage Financing�119
The right amount of debt
Carefully consider how much bank debt your company can handle. The
degree to which the activities of a company are supported by liabilities and
long-term debt as opposed to owners’ capital contributions is called lever-
age. A fi rm that has a high proportion of debt relative to owner contribu-
tions is said to be highly leveraged. For owners, the advantage of having
high debt is that returns on their actual investments can be disproportion-
ately higher when the company makes a profi t. On the other hand, high
leverage is a negative when cash fl ows fall, because the interest on debt is
a contractual obligation that must be paid in bad times as well as good. A
company can be forced into bankruptcy by the crush of interest payments
due on its outstanding debt.
SBA loans
The SBA manages three loan programs intended to help small businesses
owned by US citizens obtain fi nancing. The administration itself does not
grant loans; rather, it sets guidelines for loans, and its partners (lenders,
community development organizations, and microlending institutions)
make the loans. What makes these deals palatable to fi nancial institu-
tions is that the SBA guarantees repayment up to certain levels, elimi-
nating some of the lender’s risk. Certain legislation passed in the wake
of the 2008 recession to stimulate small-business development made
these loans even more attractive to both lenders and borrowers.
Information about the SBA loan program can be found at www.sba
.gov, along with abundant information about starting and managing a
small business.
Source: Karen Gordon Mills and Brayden McCarthy, “The State of Small Business Lending: Inno-
vation and Technology and the Implications for Regulation,” working paper, Harvard Business
School, Boston, 2016.
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120�Financing Your Business
The debt ratio is widely used to assess the degree of leverage used by
companies and its attendant risks. It is calculated in different ways, two of
which are illustrated here. The simplest is this:
Debt Ratio = Total Debt ÷ Total Assets
Alternatively, you can calculate the debt-to-equity ratio by dividing
the total liabilities by the amount of shareholders’ equity:
Debt-to-Equity Ratio = Total Liabilities ÷ Owners’ Equity
In general, as either of these ratios increases, the returns to owners
are higher, but so too are the risks. Creditors understand this relationship
extremely well and often include specifi c limits on the debt levels beyond
which borrowers may not go without having their loans called in.
Creditors also use the times-interest-earned ratio to estimate how safe
it is to lend money to individual businesses. The formula for this ratio is as
follows:
Times-Interest-Earned Ratio = Earnings Before Interest and Taxes
÷ Interest Expense
The number of times that interest payments are covered by pretax
earnings, or EBIT (earnings before interest and taxes), indicates the de-
gree to which income could fall without causing insolvency. In many cases,
EBIT is not so much a test of solvency as it is a test of staying power under
adversity. For example, if EBIT were to be cut in half because of a recession
or another cause, would the company still have suffi cient earnings to meet
its interest obligations?
Equity and beyond
The counterweight to heavy debt is owners’ equity. Equity capital is ob-
tained through the sale of shares to investors, including the entrepreneur.
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Growth-Stage Financing�121
The typical entrepreneurial enterprise in the growth phase is neither large
enough nor proven enough to become a public company—that is, to launch
an initial public offering (IPO) of shares. As a result, it cannot tap broader
equity markets. If the company is in a hot growth industry, or if it is close to
producing a breakthrough with some game-changing product, it may gain
the attention of a VC fi rm or an angel investor. If this private investor likes
the looks of the business, it may make a sizable capital contribution. These
sources of equity are covered in chapter 8. But it is relatively unusual for an
early-phase company to generate this kind of capital.
Most companies never get beyond this early phase of growth. They ei-
ther fail or are acquired. But those that succeed have access to a broader
spectrum of fi nancing opportunities—in particular, the public stock mar-
ket. The prospect of even greater growth is a powerful lure to equity inves-
tors, who hope to buy shares while shares are still cheap and the company
is unrecognized.
Local banks are also important sources of external fi nancing as growth
continues. The business now has a confi dence-inspiring record of produc-
ing revenues and paying its bills. Its current and times-interest-earned
ratios are favorable. And it has assets that it can pledge as collateral for
asset-based loans or leases. The company may also have grown so much
that it has outgrown the lending capacity of its local bank, in which case
the company can move upstream to a large money-center bank.
The major milestone in the growth phase for those few enterprises that
show exceptional promise is the IPO. These offerings are managed by one
or more investment banking fi rms selected by the issuing company. The
investment bankers help the issuing company navigate through the strict
regulatory requirements of issuing shares to the public. More important,
the investment bank and its syndicate of broker-dealers (stockbrokers) pro-
vide direct access to millions of potential investors: individual investors,
mutual funds, pension funds, and private money managers. Subsequent
chapters will provide you with more information on investment bankers.
Table 7-1 summarizes the pros and cons of various forms of capital sources
during the growth phase. We’ll cover angels and VCs in more detail in
chapter 8 and IPOs in chapter 9.
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122�Financing Your Business
TABLE 7-1
Sources of capital for growth-stage fi nancing
Internal cash fl ow
from operations
• Cost-free if shareholders aren’t anxious for dividends.
• May not be enough to fi nance substantial growth in the productive base
of the business.
Debt capital • Costly, but interest payments are deductible from taxable income
(if there is any income).
• Interest rate is a function of prevailing rates, the term of the loan, and
the creditworthiness of the borrower.
• Debt increases the riskiness of the enterprise.
Venture capital • The most expensive capital available, since the VC will take a signifi cant
share of ownership—and of future prospects for the company.
• The entrepreneur must share power with the VC.
• Unlike any other form of capital, this one comes with business advice
that may be valuable.
Initial public
off ering
• Perhaps the only way to round up a large bundle of money. But like
venture capital, the IPO dilutes the ownership interests of the entrepre-
neur and earlier investors. Also, the duties of being a public company
are often onerous.
Maturity-phase fi nancing
Companies cannot continue growing forever. Eventually, growth tapers off
for one or more reasons:
• Success and profi tability draw competitors into the market.
• Demand for the product or service is largely satisfi ed (market
saturation).
• There is a shift in the technology used in the company’s products—
or the technology used by your customers.
• As the organization grows larger, it loses ambition, agility, or the
ability to innovate.
Whatever the cause, few companies sustain high growth rates for more
than a decade. This does not mean that growth necessarily stops and that
continued fi nancing is not needed. Even saturated markets for mature
products, such as automobiles, continue to expand incrementally as the
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Growth-Stage Financing�123
population increases and as people in developing countries become more
affl uent and demand them. For a $1 billion enterprise, even a 3 percent
growth in revenues may require additional fi nancing. Then, too, mature
companies are often involved in mergers, acquisitions, restructuring, or
other activities, all of which have important fi nancing implications.
Assuming that the mature company is creditworthy, it has many op-
tions for obtaining additional external funds. For short-term needs, it can
issue commercial paper (explained later in the chapter), tap its bank line of
credit, or negotiate a term loan with a bank or other fi nancial institutions,
such as insurance companies and pension funds. The mature company can
use its existing assets and cash fl ow as collateral to lower the cost of loans.
Alternatively, the company can obtain signifi cant funds through sale-and-
leaseback arrangements.
The healthy, mature company also enjoys access to public capital
markets for debt (bonds) and equity capital (stock). Here, timing is all-
important. The company naturally wants to sell its bonds when interest
rates are low and sell its shares when share prices are high.
Financing growth at eBay
To better appreciate the sequence of fi nancing experienced by growing en-
trepreneurial enterprises, consider eBay, perhaps the most successful com-
pany of the dot-com age. It exploded from a home-based hobby business to
a sizable corporation in only a few years. The company’s early history (1995
through 2000) illustrates the role played by various forms of fi nancing.
eBay was started in 1995 by Pierre Omidyar, a young man with ex-
perience in software development and online commerce. Omidyar set up
his business on a free website provided by his internet service. His only
business assets then were a fi ling cabinet, an old school desk, and a lap-
top. When Omidyar’s hobby business grew quickly, he had to buy his own
server, hire someone to handle billings and the checks that came in the
mail, and eventually move the operation from his apartment to a small
offi ce. Omidyar and his business partner, Jeff Skoll, soon began paying
themselves annual salaries of $25,000.
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124�Financing Your Business
This early period of growth was essentially self-fi nanced: the cash
coming in the mail from transaction fees was suffi cient to cover the busi-
ness’s expenses and investments. But a period of hypergrowth was right
around the corner. By the end of December 2000, this little online com-
pany had grown from serving a handful of auction devotees to dealing with
the transactions of twenty-two million registered users. By then, it offered
more than eight thousand product categories; on any given day, the com-
pany listed more than six million items for sale in an auction-style format
and another eight million items in a fi xed-price format.
An infrastructure of offi ce space, customer support, proprietary soft-
ware, information systems, and equipment was required to host a business
with this volume and keep it churning. eBay developed systems to operate
its auction service and to process transactions, including billing and col-
lections. Those systems had to be continually improved and expanded as
the pace of transactions on the site increased.
To keep the wheels of growth turning, the company spent liberally on
new site features and categories. eBay reported $4.6 million in product-
development expenses in 1998, $24.8 million in 1999, and $55.9 million in
2000. Even larger sums were spent on marketing, brand development, and
acquisitions aimed at broadening the company’s services and extending its
reach to other parts of the world.
Before long, eBay had expanded its balance-sheet assets dramatically.
Here are a few highlights (rounded to millions) from the company’s annual
report to the SEC for the fi scal year ending December 31, 2000:
Cash and cash equivalents: $202 million
Short-term investments: $354 million
Long-term investments: $218 million
Total assets: $1,182 million
With total assets of nearly $1.2 billion, eBay was light-years away from
Omidyar’s apartment operation. Where did the money come from to fi –
nance those assets? eBay’s remarkable growth was principally fi nanced in
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Growth-Stage Financing�125
two ways: fi rst, by cash fl ows from operations (self-fi nancing) and second,
by loans and the sale of ownership shares (external fi nancing). Let’s ex-
amine these sources individually, because they are important to growing
companies.
eBay’s cash fl ows from operations
In the early days, cash fl ow from operations was an important source of
growth fi nancing. The company’s cash-fl ow statement—which totals the
cash fl ow entering and leaving the enterprise through operations, invest-
ments, and fi nancing activities—documents the effect of internally gen-
erated fi nancing. (If you are unfamiliar with the cash-fl ow statement, see
appendix A.) Table 7-2 contains the highlights of eBay’s cash-fl ow state-
ment for 1998 through 2000.
The fi rst row, net cash provided by operating activities, shows that
the company ran some portion of its operations and paid people’s salaries,
taxes, and other bills (operating activities) from operating cash fl ow. What’s
more, the level of positive cash fl ow from operations grew substantially
from year to year, helping to fund growth. Thus, an important portion of
TABLE 7-2
eBay’s cash fl ow, 1998 through 2000 (in thousands of dollars)
2000 1999 1998
Net cash provided by operating
activities
$100,148 $62,852 $6,041
Net cash used in investing activities (206,054) (603,363) (53,024)
Net cash provided by fi nancing
activities
85,978 725,027 72,159
Net increase (decrease) in cash and
cash equivalents
(19,928) 184,516 25,176
Cash and cash equivalents at end of
year (after accounting for beginning
balance)
201,873 221,801 37,285
Source: eBay 10-K report, 2000.
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126�Financing Your Business
eBay’s asset growth was fi nanced internally, from its successful and profi t-
able operations. Instead of returning even a cent of that cash to sharehold-
ers in the form of dividends, the company plowed everything back into the
business. This practice is typical of fast-growing companies.
eBay’s external fi nancing
Internally generated cash was suffi cient to fi nance operations in the early
days, but not nearly suffi cient to fund eBay’s meteoric growth. Large as
they were, eBay’s operating cash fl ows paled in comparison with the cash
outfl ows caused by in vestments during the same period. In the best of those
years (2000), cash fl ow from operations covered slightly less than half of
the investment outfl ow. To make up the difference, the company resorted
to external fi nancing (depicted in the line labeled “Net cash provided by
fi nancing activities” in table 7-2).
eBay’s fi nancial statements, which are too voluminous to show here,
indicate that almost all its external fi nancing took the form of stockhold-
ers’ capital; that is, the company and its subsidiaries raised cash by selling
shares (almost all common shares) to investors. The fi rst of these sales was
a $5 million private placement with Benchmark Capital, a Silicon Valley
VC fi rm. In return for its cash, Benchmark was given a 22 percent equity
interest in eBay.
The next big capital-raising event in eBay’s history was its 1998 IPO.
An IPO is a major milestone in a corporation’s life cycle in that the offering
marks the company’s transition from a private to a public enterprise. As
you’ll see in a later chapter, this new status opens up much larger opportu-
nities to raise equity capital. The universe of potential capital contributors
expands from the small and clubby circle of private investors to a much
broader group of individual investors, mutual funds, and pension funds.
An IPO also enables the existing investors, including the venture capi-
talists and shareholding employees, to cash in some or all of their shares—
turning paper certifi cates into real money. eBay’s Omidyar, for example,
held more than forty-four million shares of his company’s common stock
before its IPO. In the wake of the offering and the stock price run-up in
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Growth-Stage Financing�127
the months that followed, Omidyar became a billionaire four times over.
The value of Benchmark’s shares rose to the point that it could claim a
49,000 percent return on its investment—one for the record books!
eBay’s fi nancial managers and investment bankers used the company’s
high stock price and public appetite for shares to fl oat yet another common
stock issue in 1999. This one netted the company more than $700 million,
most of which was used in the company’s campaign of expansion.
Other forms of external fi nancing
Thus far in this chapter, we’ve described supplier trade credit, bank
loans, and common stock issues as important forms of external fi nanc-
ing. Today’s mature corporations also use a few other important forms of
fi nancing:
• Commercial paper: Large corporations with high credit ratings
often use the sale of commercial paper to fi nance their short-term
requirements. They use it as a lower-cost alternative to short-term
bank borrowing. Commercial paper is a short-term debt security,
generally reaching maturity in 2 to 270 days. Most paper is sold at
a discount from its face value and is redeemable at face value on
maturity. The difference between the discounted sale price and the
face value represents interest to the purchaser of the paper. Inves-
tors having temporary cash surpluses are the usual purchasers of
commercial paper; for them it is a reasonably safe way to obtain a
return on their idle cash.
• Bonds: A bond is also a debt security (an IOU), usually issued with
a fi xed interest rate and a stated maturity date. The bond issuer
has a contractual obligation to make periodic interest payments
and to redeem the bond at its face value on maturity. Bonds may
have short-, intermediate-, or long-term maturities (e.g., from one
to thirty years). Generally, they pay a fi xed interest rate on a semi-
annual basis.
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128�Financing Your Business
• Preferred stock: This type of equity security is similar to a bond
in that it pays a stated dividend to the shareholder each year, and
after the shares begin trading in the secondary market, then the
share prices, like bonds, fl uctuate with changes in market interest
rates and the creditworthiness of the issuer. Also like bonds, pre-
ferred stock is used by some corporations as an external form of
equity fi nancing.
Matching assets and fi nancing
One of the principles of fi nancing—whether the funding is to start a com-
pany, maintain its operations, or advance its growth—is to make a proper
match between the assets and their associated forms of fi nancing. The
general principle is to fi nance current (short-term) assets with short-term
fi nancing, and long-term assets with long-term or permanent fi nancing.
The use of supplier trade credit for fi nancing inventory, as described
in chapter 6, is an example of matching short-term assets with short-term
fi nancing. The shoe-store owner matched sixty-day fi nancing against an
asset expected to be sold within that period. Similarly, companies fi nance
their infrastructure of offi ce space, systems, and equipment with either
long-term debt or capital supplied by shareholders—more permanent
forms of fi nancing.
Countless enterprises follow this principle. When states and munic-
ipalities build bridges, hockey stadiums, water treatment plants, and so
forth, they typically fi nance them with twenty- to thirty-year bonds—
fi nancing vehicles whose maturities roughly match the productive life of
the assets.
To understand why this principle is important, consider fi rst what
might happen if you tried to fi nance the purchase of your new home (a long-
term asset) with an 8 percent, nonamortizing $200,000 loan that came
due in only three years. Under the terms of the loan, you’d pay $16,000 in
annual interest and then would be obligated to repay the $200,000 at the
end of the third year. This would be feasible if you could negotiate another
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Growth-Stage Financing�129
loan at the end of three years to replace the one that’s due and if interest
rates were still affordable. But that’s two ifs. Money might become so tight
that you could not locate a new lender when you needed one, or the lender
you found might want 10 or 12 percent. In either case, foreclosure would be
likely. You couldn’t operate with such a situation, and neither can a busi-
ness enterprise.
The opposite mismatch situation—borrowing long to fi nance a short-
term asset—is just as bad. Some people take out second mortgages on their
homes to fi nance a dream vacation. Such are the temptations of home eq-
uity loans. The vacation will soon be over, but the payments will go on and
on. In business, we expect that the assets we acquire with borrowed money
will produce incremental revenues (or cost savings) at rates and over peri-
ods more than suffi cient to pay their fi nancing costs. The same can be said
for owners’ capital.
Summing up
■ Growth-phase entrepreneurs look to internally generated cash fl ow,
asset-based loans, and external equity capital for fi nancing.
■ Bankers look to a borrower’s ability to repay, character, and collateral
before making a loan.
■ The current ratio, the acid-test ratio, and the times-interest-earned ratio
give lenders insights into the ability of a prospective borrower to repay
a loan.
■ Debt is generally the lowest-cost form of capital because interest pay-
ments are tax deductible; however, carrying debt makes an enterprise
riskier.
■ A public issuing of shares (initial public off ering, or IPO) is a major mile-
stone for the few entrepreneurial fi rms that reach it. An IPO provides a
major infusion of cash to fuel growth.
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130�Financing Your Business
■ Maturity-phase fi nancing for creditworthy companies may include bank
loans and the sale of commercial paper, bonds, and stock.
■ It’s best to fi nance short-term assets with short-term fi nancing, and long-
term assets with long-term debt or shareholders’ contribution.
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8.
Angel Investment
and Venture
Capital
Many businesses never get to the point of needing or wanting outside eq-
uity capital. The founders can use internally generated cash and loans to
expand the enterprise to a size that, to them, is manageable and satisfac-
tory. Best of all, this route avoids selling a share of ownership to outsiders.
Other businesses, however, have broader opportunities for growth.
To realize this growth, these fi rms must at some point seek equity capital
from outside investors to fi nance that growth. Debt fi nancing and inter-
nally generated cash are rarely feasible solutions.
Equity capital provides rights of ownership; it gives its contributor an
ownership interest in the assets of your enterprise and a share of its future
fortunes. In most cases, it also gives the contributor a voice in how your
business should be run. Make no mistake, by accepting equity funding, you
are ceding some measure of the control of your business.
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132�Financing Your Business
For these growth-potential fi rms, a new vocabulary has emerged from
Silicon Valley. Your startup phase of fund-raising is called the seed stage. As
you’re gearing up to release your fi rst product, you may need to raise more
funds, often from angel investors—this is your Series A round of funding.
Finally, if your company keeps growing, you’ll need yet more funds—your
Series B. For this round, you’ll probably turn to venture capital.
This chapter describes in more detail these two most immediate
sources of equity capital that come from people outside the business after
friends and relatives have been considered: angel investors and venture
capitalists. It explains how you can connect with them and discusses the
pros and cons of taking their money.
Angel investors
The attention paid to venture-capital fi rms (VCs) might lead you to be-
lieve that these fi rms provide most of the equity funding used by entre-
preneurial companies during their developmental stages—that is, before
these companies issue their fi rst shares to the public. A few fi rms having
huge growth potential do connect with VCs almost immediately—long
before they have marketable products or services. But many small and
midsize ventures never show up on the radar of VCs. And only a small
percentage of high-potential businesses obtain VC funding—fewer than
1 percent of US companies have raised capital from VCs. Instead, many, if
not most, middle- and high-potential ventures obtain equity capital from
angel investors. These high-net-worth individuals fund more than sixteen
times as many companies as VCs do, and the share of companies that VCs
fund is shrinking. Angel deals represent less in dollars than VC deals do—
approximately $24.1 billion and $48.3 billion, respectively, in 2014—but
angels dwarf VCs in the number of deals per year—73,400 versus 4,356.
Who are these angels? These high-net-worth individuals are usu-
ally successful businesspeople or professionals who provide early-stage
capital to startup businesses in the form of either debt, equity capital,
or both. They provide fi nancing for the following types of startup and
early-stage fi rms:
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Angel Investment and Venture Capital�133
• Those that are too small to get the attention of VCs
• Firms often too limited in their revenue potential at maturity to
interest VCs
• Firms considered too risky for bank loans and for most VC
appetites
Thus, business angels fi ll a huge fi nancing void and are a good fi t for
a fi rst stage of serious equity—your Series A round of funding. Companies
that began with angel investments include Google, Amazon, Starbucks,
and PayPal.
Angels are often self-made millionaires and are accustomed to taking
calculated risks with their own money—risks that have the potential of
producing exceptional returns. Many enjoy the game of fi nding and ex-
ploiting commercial opportunities. And they don’t live only in Silicon Val-
ley. Nor do they look only for tech companies. Consider this example:
Jack, a sixty-two-year-old Minneapolis businessman, owns a prof-
itable short-haul trucking and truck maintenance company with
$43 million in annual revenues. He built the business from the
ground up. He also owns minority interests in two other successful
businesses in the area and is an active member of their boards.
Financially secure and confi dent of his business acumen, Jack
enjoys learning about investment opportunities in the Minneapo-
lis area and taking active investment positions in the ones that he
likes and understands. Occasionally, Jack has joined forces with
two close friends—both wealthy businesspeople—in these invest-
ments. One is a longtime friend and an accountant, the owner of a
local CPA fi rm. The other, a former employee, owns and manages
several apartment buildings in the city. “Three minds are better
than one,” he says.
Jack is one of an estimated three hundred thousand business angels in
the United States. According to research by the University of New Hamp-
shire’s Center for Venture Research, angels invested nearly $25 billion in
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134�Financing Your Business
over seventy-one thousand ventures in 2015. Angel investing is also grow-
ing outside the United States: in Europe, the total market doubled between
2011 and 2016, and in Canada, it tripled.
Assuming that you have a solid business plan and the know-how to
launch and operate a successful company, people like Jack represent your
best opportunity to secure substantial outside capital. And money is not
the only thing they have to offer. These successful businesspeople can offer
advice and feedback when you need it. They also have valuable local net-
works that can be helpful to you. Whether you need to fi nd a good attorney,
accounting services, a banker, a supplier, a key employee, or offi ce space,
your angel can usually put you in touch with reliable people.
Connecting with angels
Angels aren’t always easy to spot. Unlike VC fi rms, angels do not advertise
themselves, and they tend to keep their investment activities to themselves
and their circle of trusted associates.
One way to connect with angel investors is to join the online platform
AngelList; startups now raise more than $10 million a month through
the platform. Like other social networks, it allows you to post a profi le—
in this case, outlining your company’s merits—and then connect with
other infl uencers.
Serial entrepreneurs Evan Baehr and Evan Loomis suggest posting
your profi le only when you’ve raised at least a third or even a half of the total
amount you are looking for from quality investors. When a potential inves-
tor sees this funding and recognizes that those other investors have done
their due diligence, the angel will be more quickly interested in your fi rm.
If your business is local or regional, you’ll want to fi nd a local angel. The
Angel Capital Association website also provides a directory of angel groups
and platforms by region. Another way to reach local angels is to fi nd a way
into their network—through your lawyer, your accountant, or other entre-
preneurs of your acquaintance. Talk with patent attorneys, and share your
business plan. Ask successful entrepreneurs in your area, “Whom should I
approach about private fi nancing?” If the person they suggest cannot help
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Angel Investment and Venture Capital�135
you, ask that person the same question: “Do you know anyone who might
want to invest in my company?” Follow every lead until you connect with
the right person. Doing these things may get the word out to the right peo-
ple in the local angel network.
Angel groups and networks
Business angels traditionally have operated individually or in small, in-
formal, and collegial groups that are now giving way to more-formal or-
ganizations and networks both in the United States and in Europe. These
groups are making angel investing more professional, more formal, and—
for the angels—more effi cient. They have more depth and breadth in their
expertise and more investing power than solo angels have. In some ways,
they are becoming more like VC fi rms, with professional screeners doing
some of the legwork and initial analysis. On the upside, these organiza-
tions make the chore of fi nding and contacting a potential fi nancier less
time-consuming and less hit-or-miss for entrepreneurs. On the downside,
angel groups are more bureaucratic and make decisions less quickly.
Getting angel funding
Even as angel-deal totals are rising, the number of angel deals slightly de-
creased in 2015–2016. The Center for Venture Research suggests that the
increasing selectivity of angels has caused the decrease. So once you have
connected with an angel, how do you persuade them to fund your venture?
• Target angels in professions related to your enterprise. For exam-
ple, if yours is an information systems startup, hunt for people
whose wealth was made in that industry. For example, one of the
founders of Sun Microsystems saw a prelaunch demonstration
of Google’s search engine and gave that company’s grad student
entrepreneurs a check for $100,000. As a seasoned veteran of the
tech industry, he could appreciate the technology’s potential. If you
hope to build a business around a new medical device, get the word
out to local physicians.
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136�Financing Your Business
• Have your act together: either a working prototype, a well-
managed and lean operation, or, at a minimum, a rock-solid
business plan.
• Be ready with a well-rehearsed, right-to-the-point verbal presen-
tation. You should be prepared to explain clearly and specifi cally
how the angel’s money will be used to fuel profi table growth.
• Have a credible exit plan for your investors. Angels want to eventu-
ally convert their paper ownership interests into real money.
• Focus on your team. Shai Bernstein (assistant professor of fi nance
at Stanford’s Graduate School of Business), Arthur Korteweg
(University of Southern California’s Marshall School of Business),
and Kevin Laws (chief operating offi cer of AngelList) have studied
angel investors’ motivation. They found that what matters most for
these investors is the people. More important than your fi rm’s ini-
tial traction and its initial investors are the profi les of the founders:
where they went to school, their previous work experience at pres-
tigious fi rms, and so forth. The researchers hypothesize that inves-
tors want to know about the founders because of credibility: if a
graduate of Harvard Business School is choosing to devote their
career to this venture—rather than any number of other attrac tive
opportunities—then there must be something to it. Other research
has also shown that potential angels heavily consider the founders
in their decisions. In particular, the investors look at the founders’
coachability and weigh their trustworthiness and character over
their competence.
Venture capital
As a high-risk investor, a VC or a VC fi rm seeks an equity position in a
startup or an early-growth company with high potential. In return for
capital, the VC typically takes a signifi cant percentage of ownership of the
business and a position on its board. VCs take part in the strategic man-
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Angel Investment and Venture Capital�137
agement of their fl edgling companies and often help connect them with
suppliers and potential business allies through their networks. In many
cases, VCs also help recruit the technical and managerial personnel these
companies need to succeed. They also provide useful advice. (For informa-
tion on a related form of funding, see the box “Corporate venture capital.”)
Venture capital is your Series B funding.
Angels and VCs can provide the capital that growth businesses need to
scale to their full potential. For any company that looks forward to an IPO,
having a VC on its side is almost essential. A good VC fi rm has the sophis-
tication, connections, and experience to get an IPO off the ground and on
terms that maximize shareholder value.
Generally, VCs seek out small fi rms that have the potential to return
ten times the investors’ risk capital within fi ve to ten years. Most aim to
harvest their investments during the IPO or follow-up issues of company
share and then to move on to the next opportunity.
Whereas business angels generally stay in the shadows of new busi-
ness fi nancing, VCs have a far more visible presence. What is hot with VCs
Corporate venture capital
Aside from VC fi rms, another source of venture capital exists: large orga-
nizations. Some fi rms traditionally have approached investment in new
businesses as a strategic move. By considering such an investment, they
get information about what’s new in the industry and a fi rst look at a com-
pany they might want to acquire. This approach is growing: from 2011 to
2015, the number of corporate VCs in the United States increased from
1,068 to 1,501, with the amount these fi rms invested quintupling to $75 bil-
lion. These fi rms, however, are increasingly looking for fi nancial perfor-
mance as well as a strategic investment.
Source: Excerpted from “Corporate VCs Are Moving the Goalposts,” Harvard Business
Review, November 2016.
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138�Financing Your Business
changes with the times; the majority of enterprises that attract VCs today
are in industries connected to the tech world: software, hardware, biotech,
medical devices, and media and entertainment.
The businesses that most attract VCs tend to be risky ones with proven
management and substantial growth potential. For these fi nanciers, a fi rst-
rate person with a good idea is far more attractive than a good idea with
second-rate management. Many of the companies VCs focus on haven’t
yet developed a marketable product or service. And because investments
in these companies lack immediate liquidity, the VCs anticipate that their
funds will be tied up for several years. In the investor’s mind, high risk and
illiquidity are offset by high potential payoffs. For example, Arthur Rock’s
$1.5 million investment in fl edgling Apple Computer was risky, but it was
valued at $100 million three years later, when the company went public.
Such lucrative payoffs are what VCs live for. Consequently, if your venture
lacks the potential to take them to the moon, your search for VC fi nancing
will probably be fruitless.
And for all the heat and light that VC funding gets, venture funding is
actually a rarity for startups. Fewer than 1 percent of US companies have
raised money from VCs historically, and the number of VCs and dollars
invested by them is trending downward. Instead, companies are turning
to the growing list of alternatives such as angels, crowdfunding, and their
own customers. (See the box “An alternative to venture capital” for a brief
example.) A fast-growing business with huge growth potential can hardly
avoid using outside equity capital, but others can avoid it—or can delay its
necessity while they build real value for themselves. Here are a few tips for
doing so:
• Rely as heavily as possible on bootstrap fi nancing. This type of
fi nancing doesn’t force you to give up ownership.
• Manage growth at a pace you can handle with existing fi nancing.
• Be tightfi sted with the money you have. Keep expenses low, and
fi nd every opportunity for doing more with less.
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Angel Investment and Venture Capital�139
• Outsource nonessential functions whenever possible. Farming out
will allow you to do more with less capital. The modern economy is
fl ush with contractors for every part of a business.
The venture-capital process
If venture capital is a realistic prospect for you, you’ll want to know where
the money comes from, how the capital fl ow to high-potential fi rms is
managed, and how returns are distributed. Scholar-practitioners William
Bygrave and Jeffry Timmons show how the funds fl ow in fi gure 8-1. The VC
fi rm shown here is a limited partnership in which passive limited partners
contribute most of the capital. These partners may be wealthy individuals,
pension funds, university endowments, or corporations. For them, risky
venture fi nancing constitutes a small part of their overall portfolios.
The VC fi rm acts as the (active) general partner, employing a cadre
of bright new MBAs, securities lawyers, and experienced deal makers to
identify, screen, and invest in high-potential fi rms identifi ed in fi gure 8-1
An alternative to venture capital
Take Claus Moseholm, cofounder of GoViral, a Danish company created
in 2005 to harness the then-emerging power of the internet to deliver
advertisers’ video content in viral fashion. Funding his company’s steady
growth with the proceeds of one successful viral video campaign after
another, Moseholm and his partners built GoViral into Europe’s leading
platform to host and distribute such content. In 2011, GoViral was sold
for $97 million, having never taken a single krone or dollar of investment
capital. The business had been funded and grown entirely by its custom-
ers’ cash.
Source: Excerpted from John Mullins, “VC Funding Can Be Bad for Your Start-Up,” HBR.org,
August 4, 2014.
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140�Financing Your Business
as portfolio companies. The wise VC fi rm will diversify its bets among
many deals, knowing that some will fail and others will only break even,
but maybe one in fi fteen will be the bonanza that makes them rich. As a
practical approach to diversifi cation, VC fi rms form small syndicates in
which the lead investor conducts the due diligence and takes a seat on the
entrepreneurial company’s board. Other members of the syndicate con-
tribute smaller amounts to the total fi nancing and generally take a passive
approach to the investment.
The VC’s capital contribution often takes the form of convertible pre-
ferred stock. This stock has voting rights—something that gives the VC a
Investors
Portfolio
companies
• Use capital• Provide capital
Venture-capital
firms
• Identify and screen opportunities
• Transact and close deals
• Monitor and add value
• Raise additional funds
MoneyMoney
Limited partners General partners Entrepreneurs
• Pension funds
• Individuals
• Corporations
• Insurance companies
• Foreign
• Endowments
• Opportunity
–Creation and
recognition
–Execution
• Value creation
• Harvest
Return of principal
plus 75%–85% of
capital gain Equity
IPOs/mergers/alliances
15%–25% of capital gains
2%–3% annual fee
Gatekeepers
1% annual fee
FIGURE 8-1
The fl ow of venture capital
Source: William D. Bygrave and Jeff ry A. Timmons, Venture Capital at the Crossroads (Boston: Harvard Businees School
Press, 1992), 11. Reproduced with permission.
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Angel Investment and Venture Capital�141
m easure of control over the enterprise and its offi cers. The terms of the
deal also give preferred shareholders the right to convert their securities to
common shares at their discretion. Conversion will be stipulated at 1:1 or
some other ratio. As preferred shareholders, they are entitled to cumulative
dividends that must be paid before any dividends can be paid to common
shareholders.
VCs love this type of arrangement because preferred shareholders
stand ahead of common shareholders in the event of liquidation. This sta-
tus reduces some of their risk. Meanwhile, the conversion feature allows
them to participate in the upside potential of the company. In effect, con-
vertible preferred shareholder status gives VCs the best of both worlds:
some protection in case the business fails and the right to enjoy whatever
success the company produces. (A common alternative to convertible pre-
ferred shares is convertible debt with warrants.)
After an investment is made, the VC does three things:
1. Monitors the progress of its portfolio companies
2. Uses its network of contacts to help portfolio companies strengthen
their technical and management teams
3. Shapes company plans and strategies through its infl uence on their
boards
The end of the VC process comes when the VC harvests part or all of
its investment, usually when its portfolio companies go public or are pur-
chased by other corporations. Typically, harvest comes after four or fi ve
years. The investors and the VC fi rms share in harvested profi ts according
to the terms of their partnership.
Connecting with venture capitalists
If your enterprise meets a VC fi rm’s criteria, the fi rm might fi nd you before
you fi nd it. Competitive VCs go hunting for promising deals. They keep
in touch with connections in high-tech spawning beds such as MIT’s re-
search labs, Stanford University, and startup accelerators and incubators,
and they work entrepreneurial networks in Silicon Valley, North Carolina’s
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142�Financing Your Business
Research Triangle, San Diego’s biotech community, and so forth. But if you
need venture capital, you cannot wait for VCs to fi nd you. And you can-
not wait until you really need a cash infusion; you should line up venture
money six or eight months before it is actually needed.
To connect with a VC, you could search for fi rms that are a good match
for your enterprise (or use a directory like Pratt’s Guide—see the box “VC
locators”). Then you could email your executive summary, your YouTube
pitch link, or a brief pitch deck of your business plan to each fi rm that
specializes in your industry (some have specifi c application instructions on
their websites). Don’t bother sending the entire plan; investors don’t have
time to read it. If the VC is intrigued by your executive summary, he or she
will ask for a more thorough plan. The limited time a prospect has to spend
on your plan underscores the importance of crafting a clear, compelling,
and creative pitch.
Unfortunately, sending out blind emails is about as effective as send-
ing out blind résumés when you’re hunting for a job. To the VC, you are
only one of thousands of faceless supplicants. To change this perception
and improve your odds, you need to fi nd a way to personally meet the VC or
have your case recommended by someone the VC respects. Here are a few
techniques to make such contacts:
• Go through a highly regarded accelerator program. Accelerators
are an indirect way to get the attention of VCs; research has shown
that companies that graduate from top accelerator programs are
able to raise VC funding more quickly. (That wasn’t true of com-
panies coming out of accelerator programs across the board, how-
ever, so be selective.)
• Attend entrepreneurial forums. Cities with many high-tech start-
ups periodically hold events that bring entrepreneurs and fi nan-
ciers together. Typically, each of many VC fi rms has a separate
table, and each eager entrepreneur is given a fi ve- to ten-minute
opportunity to visit the table and make the pitch. Attend these
forums whenever possible. But be totally prepared. Have a brief
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Angel Investment and Venture Capital�143
but compelling elevator speech about the opportunity you’ve iden-
tifi ed and how your team intends to exploit it.
• Be ready with a presentation that you can customize for the length
of your meeting and the audience. Whenever you do make contact
with a VC, ask for an opportunity to come to the offi ce to make
your pitch. Your presentation should be brief, well organized,
compelling, and well rehearsed. Deliver the highlights, and be
prepared to supply the details if asked.
• Have well-connected people on your team. The VC may not know
you or your company, but if the fi nancier knows and respects some-
one on your team or your board of directors, you may get a face-
to-face meeting. Keep this in mind as you form your management
team and select advisers and board members. Use an attorney who
is highly respected by local VCs. All other things being equal, select
board members who have personal connections to fi nanciers.
VC locators
Pratt’s Guide to Private Equity & Venture Capital Sources, edited by Stan-
ley E. Pratt and available at online and specialist bookstores and in an
entirely digital online version, is a comprehensive list of VC sources. It
is organized in a way that you can quickly locate VCs having the desired
characteristics and interests. This $1,000 book is updated periodically.
The website VCgate off ers an extensive directory of VC, private-
equity, merchant banking, and other investment fi rms from around
the world. The VCgate database, which purports to include some
thirty-eight hundred listings from the United States, Canada, Europe,
and Asia, makes searching quick and effi cient. Finally, Forbes ranks
the world’s individual VCs annually on its Midas List, available on its
website.
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144�Financing Your Business
Making a presentation
Assuming that you contact an angel or a VC and have been invited to make
a presentation about your company, how can you make it as successful as
possible?
Babson College professor and researcher Lakshmi Balachandra says to
remember that your audience will have read your materials before decid-
ing to call you in. You’re there in main not to present your idea as if it’s the
fi rst time your audience is hearing it, but rather to answer their questions,
to assuage any concerns they might have, and to let them get to know you
better. Here are three broad tips that come from her research:
• Maintain a calm demeanor. While expressing your passion for the
business helps with some less formal funding sources, research
from Balachandra and others suggests that professional funders
equate equanimity with leadership strength.
• Build trust. Your audience is looking to learn about your charac-
ter even more than they want to assess your competence. Skills are
teachable or hirable, but your personality will change very little.
Prospective fi nanciers want to work with someone who isn’t going
to make a risky proposition even more volatile through dishonesty
or other bad behavior. Balachandra’s research shows that entrepre-
neurs who projected trustworthiness increased their odds of being
funded by 10 percent.
• Listen actively, and express openness to new ideas. Early-stage
investors in particular are going to be interested in molding you
and giving you advice that they hope will help their investment
pan out. They’re looking for someone who is open to outside coach-
ing and who won’t let their ego get in the way.
Overall, preparation is key. Rehearse your presentation until you have
it down cold. You must convey the impression that you are in control of the
facts and that you have great confi dence in the company and its future.
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Angel Investment and Venture Capital�145
After you have made the presentation, expect some pointed questions
from your audience. Anticipate key questions, and have rock-solid answers
for each one.
The downsides of taking venture capital
Because outside capital carries a heavy cost, you are well advised to fi nd
a way to self-fund. London Business School professor John Mullins de-
scribes some of the downsides of taking venture capital:
• Distraction from your day job: Getting a business off the
ground is hard enough without having to seek funding—another
full-time job.
• Onerous terms: VCs are wary of risk and will require terms that
protect them and are hard on you. Be particularly careful as the
concise language of their term sheet gets turned into the details of
the legal agreement: those details may be more unfavorable than
you expected.
• Burdensome advice: You’ll be required to take the advice of your
funder—whether or not you agree. Mullins also sees a lack of evi-
dence pointing to the effi cacy of that advice.
• Dilution of ownership and returns: When you raise equity capital,
you’re giving away ownership of part of your company. Venture
capital specifi cally can be the most expensive form of capital you
can use.
Consider, for example, eBay, which in 1997 took $6.7 million from
Bench mark Capital in return for 22 percent of company ownership.
Whereas a commercial bank might have made $2 million in interest from
a loan of that size over three years, eBay’s VCs chalked more than $2 bil-
lion in the same period. Certainly, Benchmark did help the young company
recruit an effective and experienced CEO and other members of the man-
agement team, but a good executive recruiter would have done the same
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146�Financing Your Business
for less than $200,000. The VC also played a major role in arranging for
the company’s successful IPO, but was that work worth $2 billion, when
investment banking advice can be obtained on a consulting basis for a rea-
sonable fee? The lesson: venture capital can be enormously costly to you,
especially if your business succeeds. The box “How much of your company
should the VC fi rm get?” helps you avoid such disproportionate sharing of
your hard-earned profi ts.
There is also the matter of control and possible confl icts of interest.
VCs with a major stake in your business can make your life miserable if you
How much of your company
should the VC fi rm get?
If a VC fi rm likes your company and your prospects, it might agree to
making a cash infusion via convertible preferred stock or some type of
convertible debt, as described earlier. But because the VC can convert
to common shares as its option, it is really taking a share of ownership.
The question is, What share of total ownership should the VC receive in
return for its money? Should $5 million entitle the VC to a 20 percent
share of ownership? Or 40 percent? Or 51 percent?
This critical issue for you as an entrepreneur hinges on the estimated
value of the fi rm. If the VC says, “We’ve estimated the value of your com-
pany at $6 million,” ask for a detailed explanation of how that fi gure was
determined. Valuation is part science and part art. And because the VC
fi rm is much more experienced in both, it has a negotiating advantage
over you. To level the playing fi eld, bring in professional assistance to
develop your own assessments of enterprise value. This is the best way
to be sure that you’re dividing the ownership equitably.
The methodologies used in business valuation can be very com-
plex—too complex to cover in this chapter. Nevertheless, you owe it to
yourself to be acquainted with them. (For an overview of the methods
typically used, see appendix C of this book.)
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Angel Investment and Venture Capital�147
cannot work together harmoniously. The VC fi rm may even have enough
control to fi re you. Also, the VC might plan to quickly fl ip the company
through an IPO or to sell the business to a big corporation, cash in its
investment, and move on, whereas you may wish to remain private for a
while longer and build the enterprise in line with a long-term vision. For
these reasons many entrepreneurs look on VCs as a necessary evil or, in the
worst cases, as “venture vultures.”
The more solid your business is when you negotiate with outside inves-
tors, the better deal you will make for yourself. Instead of giving away the
company—and control—you’ll keep more of it for yourself. A viable busi-
ness that isn’t desperate for money can obtain much better terms.
Summing up
■ The most likely source of outside venture funding comes from so-called
angel investors.
■ Angels are high-net-worth individuals who provide early-stage capital to
startup businesses.
■ Networking is often the best way to connect with angels.
■ Venture capital comes from an individual or a fi rm that seeks large cap-
ital gains through early-stage equity or equity-linked fi nancing of high-
potential entrepreneurial enterprises.
■ Entrepreneurs should not waste their time pursuing venture capital unless
they have all the characteristics VCs look for.
■ Most venture capital takes the form of convertible preferred stock or some-
thing similar, such as convertible debt with warrants.
■ Venture capital is nice to have, but it is costly both in economic terms and
in loss of control of the enterprise.
■ When giving a pitch presentation to an angel investor or a VC, choose
calm over passion, and build your audience’s trust in your character and
coachability.
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9.
Going Public
Growing fi rms with exceptional revenue potential have another option to
achieve a signifi cant cash infusion: they can seek fi nancing through an
IPO. This process presents ownership shares to the world of individual
investors and institutional investors such as pension funds and mutual
funds and results in a signifi cant exchange of paper ownership shares for
the hard cash the company needs for stability and expansion.
An IPO marks a major milestone in the life of a company. It signals
that your enterprise has earned the confi dence of people outside its inner
circle of participants—it has “made it.” Going public also makes your com-
pany accountable to a much broader universe of stakeholders, analysts,
and regulators.
Perhaps fewer than 5 percent of readers will have any direct use for
the information contained in this chapter, because only a tiny fraction of
startup companies ever go public. The requirements are high—the con-
ventional rule of thumb is that a company needs around $100 million in
annualized revenue as well as several consecutive profi table quarters. Few
entrepreneurial companies ever reach this bar and get to the point where
an IPO is either necessary or feasible. Nevertheless, the rewards of this
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150�Financing Your Business
form of fi nancing make IPOs intensely interesting to company founders,
key employees, and early-stage contributors of capital.
This chapter examines the pros and cons of becoming a public com-
pany and explores what it takes to be a candidate for this form of fi nancing.
You’ll get an overview of the IPO process itself, from planning to the actual
deal, including the role of investment bankers. We’ll also touch on the post-
deal environment.
Note that this chapter is written from the perspective of US companies
and US securities laws and procedures. Readers outside the United States
should consult their own securities laws and procedures.
Weighing the decision to go public
You’ve probably read many accounts of founders and key employees of en-
trepreneurial companies who had quite ordinary fi nancial circumstances
the day before their fi rms went public. By the end of the next day, those
same individuals were millionaires.
Founder Pierre Omidyar, for example, owned the equivalent of forty-
four million common shares on the eve of eBay’s IPO in 1998—pieces of
paper for which there was no market. He was living in a rented house and
driving an old Jetta. The next day, those shares began trading on NASDAQ
and began a long upward ascent. Before long, Omidyar’s paper shares had
a market value north of $4 billion. Other employees and early-stage inves-
tors shared in the wealth. But the process wasn’t without its challenges, and
any company contemplating an IPO should understand both the promise
and the negative implications.
Pros
Gaining personal wealth (and liquidity of that wealth) is one of the bene-
fi ts of going public, but it is not the only advantage. At the same time, the
cash that fl ows onto the company’s balance sheet from the IPO has these
positive effects:
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Going Public�151
• Costly interest-bearing debt can be paid off.
• The company has the fi nancial capacity to develop new products
and the marketing capabilities to sell them.
• An improved debt-to-equity ratio enables the company to obtain
debt fi nancing on better terms than otherwise would have been
possible, if the company needs this fi nancing.
• The company can use cash and its own marketable share to
fi nance strategic acquisitions.
• The fi nancial stability of the enterprise is improved, enabling it to
attract talent, suppliers, and joint-venture partners.
• Becoming a public company opens the door to future rounds of
fi nancing through stock and bond sales.
Note: An IPO does not give absolute liquidity to company insiders.
US securities regulations place certain restrictions on the sale of insider-
owned shares.
Cons
The proceeds from an IPO provide important benefi ts for owners and in-
vestors, but as many CEOs and chief fi nancial offi cers (CFOs) will attest,
public company status is a mixed blessing. Here are the most important
drawbacks of becoming a public corporation:
• The IPO expense: Just getting the IPO through SEC registration
and off the ground generates major legal, accounting, printing, and
advisory expenses. Then there are SEC and state securities fi ling
fees and payments to the exchange that lists the stock. A company
should expect to pay $2 million in out-of-pocket expenses when
preparing for an IPO; the amount can soar to $100 million for
larger deals. These expenses cover legal fees, a commission to the
underwriter, and any improvement of internal business processes
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152�Financing Your Business
to meet regulatory requirements as a public company going
forward.
• Management time and attention: The preparation that goes into
an IPO absorbs an enormous amount of top management time and
attention over several months. So too does the road show, which
takes the CEO and CFO on a time-consuming and costly jaunt to
investor meetings around the country. Even after the deal, these
two offi cers must devote part of their time to handling inquiries
from investors and security analysts. The company may have to
create a position for an investor relations manager to deal with
these new stakeholders.
• Public scrutiny: The company is now an open book. Its fi nancial
results and the compensation of key executives are available to
anyone who is interested. The company’s 10-K fi ling will con-
tain information that competitors are bound to fi nd valuable:
the names of key suppliers, product-development plans, overall
strategy, and so forth.
• Loss of control: When an enterprise sells shares to the public, the
founder and key managers usually lose a major portion of their
ownership. Outsiders—mostly institutional investors—now own
blocks of your company’s stocks. And there may be thousands of
small owners with fewer than one thousand shares.
• Pressure for short-term gain: Although most CEOs deny it, the
expectations of analysts and investors for predictable year-to-year
earnings gains can put decision makers in a diffi cult position. They
may be reluctant to take steps to ensure long-term benefi ts if doing
so will jeopardize short-term results.
The making of an IPO candidate
Do the benefi ts of being a public company outweigh the drawbacks? Some-
times they do, and sometimes they don’t. Even if they do, your enterprise
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Going Public�153
may not be a candidate for an IPO. In fact, an IPO is a pipe dream for all
but a small percentage of corporations. This section recounts some of the
factors you need to consider before counting your enterprise as an IPO
candidate.
Through most of the post–World War II era, US companies didn’t go
public until they had established a solid record of sales and earnings. After
all, investors in an IPO are asked to buy shares of a money-making ma-
chine; they want evidence that the machine actually works.
The conservative practice of requiring a record of sales and earnings
is occasionally set aside when a company owns proprietary technology
and has a tested management team. In these cases, investors are willing
to gamble that the company’s potential will produce profi table results.
During rare periods—the dot-com boom of the middle to late 1990s being
one—companies with nothing more than a clever idea were able to sell ini-
tial public shares. Many of these companies failed to demonstrate their
worth in the years that followed, and the effects of that experience still
affect the IPO process today.
Thus, the ability to launch a public offering is partly a function of in-
vestor moods and expectations, combined with the ability to meet regu-
latory requirements. Typically, however, entrepreneurial fi rms need these
characteristics to be viable IPO candidates:
• A reasonable deal size. Given the cost of launching an IPO, there’s
little point in seeking less than $10 million. And if you’re raising
that much money, you must have a solid plan for using it.
• Evidence of growth. The fi rm should have growing sales, with evi-
dence that earnings will follow. Investors expect rising stock prices
from double-digit growth in sales and from a higher rate of earn-
ings growth. If the earnings record isn’t yet there, all signs should
point to substantial profi tability in the years ahead. This growth
should support a price-earnings multiple (also called the P/E ratio)
higher than the historical S&P 500 or the Russell 2000.
• Outstanding products or services that are diffi cult to copy.
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154�Financing Your Business
• A credible CEO who can communicate the enterprise’s vision to
cautious outsiders.
• At least three years of audited fi nancial statements (if you don’t
have them now, you can create them through a “look-back,” pro-
vided you have solid enough records).
• High-quality employees.
• A logical strategy for growth and a predictable revenue stream.
In a study of successful IPOs, Ernst & Young found another trait that
few would consider a condition of making the transition from private to
public company. It found that successful companies began acting like pub-
lic companies long before they did the deal: “[These companies] made
improvements in their employee incentive programs . . . in strategic plan-
ning, internal controls, fi nancial accounting and reporting, executive com-
pensation, and investor relations policies.” Investors in these fi rms were
buying ownership in a fi rm that already had the hallmarks of professional
management.
Preparing for an IPO
One of the big questions for a growing company is when to fi le for an IPO.
Too soon, and you may not make the most of your company’s potential; too
late, and you may miss a bullish investment market. The box “When to go
public” presents the story one successful CEO told about deciding when to
do it and how the company made the most of its preparation period.
The IPO process in a nutshell
Now that you understand the pros and cons of going public and whether
your fi rm is a candidate, let’s take a look at the process itself. That process
has several steps; some must be conducted sequentially, whereas others
can be handled in parallel. Very briefl y, these steps are as follows:
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Going Public�155
When to go public
By Scott Dietzen, CEO of Pure Storage
The Pure Storage IPO, in October 2015, was the culmination of a long
process. The company [a vendor of data storage solutions] was six years
old and had completed six rounds of private funding. Pure Storage had
nearly twelve hundred employees, and its annualized revenue was nearly
$500 million. We’d waited longer and grown larger than many startups
do before going public. We could have done it a year or so earlier, and
there were risks in waiting: by the time we fi nally listed on the New York
Stock Exchange, the IPO market had cooled—in fact, some companies
pulled their off erings in the face of market weakness.
But in retrospect, the timing worked out, and we wouldn’t have
changed it if we could have.
For a young growth company, fi guring out when to go public is com-
plex—and the conventional wisdom (along with some steps in the pro-
cess) has changed signifi cantly in recent years. Companies often face
pressure from multiple stakeholders—employees, customers, inves-
tors—who want liquidity sooner rather than later. At the same time,
some startups are coming to realize that staying private longer may have
signifi cant advantages (see fi gure 9-1).
Here’s how we approached the choice.
BETTER TO WAIT
In theory, we could have gone public in 2013. We were certainly big
enough—by that point we had tens of millions of dollars in revenue. But
we saw reasons to wait.
One was that Sarbanes-Oxley [act by US Congress in 2002] has made
it more expensive to be a public company. And although other compa-
nies were interested in acquiring us, we wanted Pure to be a long-term
(continued)
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156�Financing Your Business
play; as a small public company, we would fi nd it harder to fend off M&A
[mergers and acquisitions] interest than if we stayed private and main-
tained control. But the biggest reason stemmed from the precedents
set by Google and Facebook, which both stayed private much longer
than venture-backed companies have historically. (Google was nearly
six years old at its IPO, and Facebook was eight, whereas Netscape
went public sixteen months after its founding.) The delay worked out
extremely well for both companies, and it drove a change in the conven-
tional wisdom. Companies used to do an IPO as soon as they possibly
could; now many choose to wait.
A couple of things were driving us to go public, however. For one,
our customers encouraged us; many of them prefer to do business with
a publicly traded company. They want to be able to see your fi nancials
and to understand how your business is doing. They know that public
Source: “Pure Storage’s CEO on Choosing the Right Time for an IPO,” NVCA Yearbook, June 2016.
FIGURE 9-1
Waiting game
Over the past decade, venture-capital-backed companies have tended to stay
private longer. The higher regulatory requirements imposed by Sarbanes-Oxley
are responsible in part for this trend.
0
1995 2000 2005 2010 2015
2
4
6
8
Median time to IPO in years
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Going Public�157
companies are subjected to a higher level of scrutiny. It gives them a
sense of security and trust.
The other thing was valuation. Private companies’ valuations have
skyrocketed in recent years—and that has created complications when
coupled with a wary public market. No one wants to go public at a valu-
ation below the last private round. As we approached our fi nancing, we
tried to create win-win situations; I believe that the job of the CEO is not
to aim for the highest possible valuation every time you seek fi nancing
but instead to craft a fair deal with investors who will be good advisers.
Going public would let us avoid another private round, one at a valuation
we couldn’t match with our IPO.
PREPARATION AND LUCK
After I arrived at Pure, we did two more venture rounds and then two
rounds of private funding led by Fidelity and T. Rowe Price, mutual fund
companies that ordinarily invest in public companies. This form of fi –
nancing is relatively new and is the result of Facebook and other compa-
nies’ delaying their IPOs. Mutual fund portfolio managers missed some
of the growth of such companies because they couldn’t invest before the
IPO, so they’ve started making private placements. That’s advantageous
for everyone. The funds get in on a period of higher growth, and they
also get intelligence on what’s happening in an industry. We were able
to build a relationship with important public-market investors; not only
were they great sources of advice in the time leading up to our IPO, but
we expected that they would remain big investors afterward. This new
source of investment allows companies like ours to stay private longer.
We also took steps to give our employees fl exibility with their Pure
shares. It can be easier to retain employees when a company is private,
because they’re waiting for the liquidity that comes with the IPO—they
don’t want to leave before they can cash in stock options. At the same
time, that may create pressure to do an IPO early. To avoid that pressure,
(continued)
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158�Financing Your Business
we gave employees selective liquidity when we did our fi nancing rounds.
They could liquidate a certain percentage of their vested shares while
providing a source of supply for institutional investors. More companies
are allowing their workers to diversify their portfolios in this way, espe-
cially as they stay private longer.
We had to get ready to go public. The fi rst step was to expand the
board. We had strong directors, including our VCs, but we needed to add
people with operating experience at large companies. In particular, we
wanted someone with fi nance experience at a publicly traded company
to chair our audit committee; we brought in Mark Garrett, the CFO at
Adobe Systems, to fi ll the role. We needed a relationship with an invest-
ment bank, and we were fortunate to be working with Allen & Company,
which handled our fi fth and sixth private rounds. We created a two-class
structure for our stock, to help the founders and the management team
maintain control if a hostile buyer tried to acquire us. Finally, we needed
the right chief fi nancial offi cer. In 2014 we hired Tim Riitters, a former
Google fi nance exec, who helped us put in new systems to give us the
better visibility into our fi nancial performance that we’d need to operate
in the public markets.
By early 2015, it was clear that we had all the pieces in place. During
our last private round, in 2014, the business had been valued at more
than $3 billion. I couldn’t see any advantage to doing another private
round, so we began planning for the IPO. But a key consideration is that
once you start the process, you can become vulnerable. When you fi le
an S-1 form with the SEC disclosing your IPO plans, you enter a “quiet
period,” with strict limits on what you may say publicly. If you’re in a
1. Select an underwriter. The underwriter—the investment banker
you choose—will handle the details in collaboration with the man-
agement team (see the section “The role of the investment bank,”
below). In larger deals, there will be one lead underwriter and one
or several comanagers.
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Going Public�159
competitive space, as we are, you run the risk that competitors will
spread “fear, uncertainty, and doubt” at a time when you can’t easily
respond. Our business is a frontal assault on established storage com-
panies such as EMC and HP (now Hewlett Packard Enterprise). But as
it turned out, our timing was fortunate: in the months surrounding our
IPO, Dell agreed to buy EMC, and HP announced its plan to split into
two companies, which meant that key competitors were distracted by
internal events.
Every CEO worries about the economic climate. While we waited to
go public, we defi nitely saw a deterioration in market receptivity to IPOs.
You just try to keep the ball rolling, complete all the steps to be ready,
and hit while the IPO window is open. Not every company gets it right: at
least fi ve that had planned to do an IPO around the time we did ended up
delaying or pulling out.
We went public at a share price of $17 and an overall valuation of
just over $3 billion. Since then our stock price has fl uctuated—a refl ec-
tion of the turbulent market rather than any negative surprises at Pure.
We’re still reporting losses, but we’ve been able to make the case to
investors that when you look at our growth rate, improving margins,
and increasing operating effi ciency, you see that this is a very healthy
business. Pure is one of the fastest-growing enterprise technology
companies the world has ever seen. We have to invest to maintain
that—which is one reason that doing our IPO when we did made sense.
Source: Reprinted from Scott Dietzen, “Pure Storage’s CEO on Choosing the Right Time for an
IPO,” Harvard Business Review, June 2016.
2. Prepare the registration statement for fi ling with the SEC.
The registration statement, a document required by federal law,
forces the applicant company to disclose past business results,
information about the company, and the intended use of the
proceeds of the IPO.
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160�Financing Your Business
3. Conduct due diligence. In the case of IPOs, due diligence is the
investigation of facts and statements of risk contained in the reg-
istration statement; it aims to ensure that this material is accurate
and that other relevant facts have not been omitted. Is the company
using an unorthodox accounting convention? Is it involved in any
current lawsuits? Has it been granted patents, or are patents pend-
ing? Due diligence is the responsibility of those who prepare and
sign the registration statement.
4. Print and distribute the prospectus. The preliminary prospectus
(also called a red herring) is part of the registration statement. It
contains information about the company and the intended use of
the issue proceeds, and it is sent to prospective investors to generate
interest in the deal.
5. Prepare and conduct a road show. At a series of meetings, usu-
ally held in major cities around the country, potential investors can
grill the CEO or CFO (or both) about the company and the intended
offer ing of securities.
6. Agree on a fi nal price and the number of shares to be sold. This
step is one of the most important steps in the IPO process. What is
a fractional share of ownership in a company actually worth? Im-
portant as this question may be, the answer is based as much on art
as on science. A price range will be indicated in the prospectus sent
to investors—for example, $15 to $20 per share. As the big moment
approaches, however, the underwriter will look at demand for the
shares, the price that comparable companies managed to get in
recent IPOs (if comparables can be found), and the projected earn-
ings of the company itself. The underwriter will also suggest a price
that will give investors in the newly issued shares a better-than-
even chance of making money on their transactions—that is, a price
slightly lower than the price at which the shares are likely to trade in
the days immediately after the offering. If the issuing company does
not like the price, it can put the brakes on the offering.
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Going Public�161
7. Commence trading. After the price has been established and the
fi nal regulatory loose ends have been tied up, shares can begin trad-
ing on the exchange chosen.
8. Close the purchase and sale of the shares. In this fi nal act of the
IPO process, stock certifi cates are delivered to the shareholders, and
the underwriter delivers the proceeds (less fees and expenses) to the
issu ing company. The company now has its money.
This process generally takes four to fi ve months. If all has gone well,
the entrepreneurial fi rm ends up with a substantial amount of cash in its
war chest and is prepared to begin the second stage of its life—that of a
publicly traded corporation. The underwriter will try to support that sec-
ond stage by providing ongoing research to investors on the newly public
company. This research keeps the company in the public eye and, if the
news continues to be good, it supports the share price.
Certainly there is much, much more to the IPO process than described
here. For example, there are restrictions on company-generated publicity
before, during, and immediately after the fi ling period and on so-called
lockup agreements, or the sale of shares by insiders. The rules regarding
the issuing of securities in the United States are, indeed, many and ar-
cane—and that is why professional help is essential.
For a fi rst-person overview of the IPO process—and the excitement it
generates—see the box “IPO day.”
The role of the investment bank
Going public is a specialized activity, one that requires unique skills and
capabilities that no entrepreneurial company has (or should have) on its
payroll. Instead, you’ll get these skills and capabilities through an invest-
ment bank. (See more on why you need an investment banker in the box
“The need for an investment banker.”)
An investment bank is not like the more familiar commercial bank. It
is not in the business of taking deposits and making loans. Instead, it acts
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162�Financing Your Business
IPO day
By Annie Bourne, Managing Director of Ivy Road, LLC
I had a front-row seat to one of the most successful IPOs of the dot-com
boom. In July 1999, I left a law fi rm for a business development role at
a startup with a strange name—Akamai Technologies. On day one, be-
cause we did not yet have a general counsel, the company told me—the
only ex-lawyer then on staff —to manage the IPO. Because of the phe-
nomenal technology, timing, and team, the Akamai IPO became one of
the most successful IPOs of that era.
So what actually happens inside a company on IPO day? Here’s
what happened in my experience (which, granted, was over a decade
ago). Several of the company leaders reappear, having spent the prior
two weeks fl ying around Europe and the US on private jets, spinning the
company’s prospects to potential investors. Before that, there’s a lot of
government-regulated preparation. Bankers and lawyers write a docu-
ment that describes the business and the risks of investing in it to po-
tential investors. They build a fi nancial model of existing and expected
revenues. They fi le it with regulators, wait for comments and respond
to them. Then the company leaders start the roadshow, which hope-
fully creates enough excitement about the company among large in-
vestors that the bankers can line up buyers—if you’re lucky, stacks of
buyers—for a chunk of the “book” of available shares. Then, in a seem-
ingly unscientifi c frenzy in a paneled room on Wall Street, the bankers
decide what price to place on the opening shares, and when to start
selling them.
For the employees, the actual day of “going public” is very strange.
At Akamai, in the early afternoon, we left our desks and met in a con-
ference room to watch. There was not much to see. A large TV monitor
sat above eye level on a tall rack. Plates of cheese cubes and crackers
covered a table. We squeezed in, shoulder to shoulder, heads tilted up to
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Going Public�163
the screen. Most of our faces were unfamiliar to one another; the com-
pany had hired a lot of top people leading up to the IPO with the lure of
pre-IPO options.
The screen fl ickered. Then green numbers appeared. We cheered!
AKAM stock was then available for purchase on the NASDAQ. Just like
that. We watched the green numbers change—just simple rows of green
numbers. Someone explained that the numbers represented the “bid”
and the “ask”—what someone would pay for a share, and the price at
which someone else would sell it. The bankers priced the shares at $26.
They opened for trading at $114.50, and buyers chased it higher and
higher until it settled down and fi nally closed at $145.19 at the end of the
trading day.
As those green numbers changed on the screen, we cheered more
and ate cheese, while some colleagues had just become immeasurably
wealthy—at least on paper. By law, vested employees were “locked up”
and could not trade their vested shares until several months later. (Sev-
eral months later, the boom would bust and much of that paper wealth
would fl utter away, but no one wanted to see that coming.) Akamai was
so young, and the boom so frothy, that most employees had not yet
vested any shares.
Our cofounder [and chief technology offi cer], Danny Lewin, had
suddenly turned from a struggling graduate student to a staggeringly
wealthy man. His share of the company was worth over a billion dollars
at the end of the day. It would have turned anyone’s head. But at 29,
somehow Danny knew that the IPO—this moment of triumph—could also
destroy his company. This was because, ironically, the collective eff orts
of his employees had created value that had made many of them inde-
pendently wealthy. They did not need to be there anymore, even if the
company still needed them.
That day, Danny did something remarkable. In the midst of the IPO
celebration, Danny invited everyone to a conference room to discuss his
(continued)
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164�Financing Your Business
as an agent and a deal maker for business entities seeking capital. In re-
turn for a fee of 6 to 10 percent of the offering price, the investment banker
does the following:
1. Helps the issuing corporation get its regulatory act together:
Specifi cally, it helps the corporation over the stringent regulatory
hurdles that go hand in hand with issuing securities. These hurdles
include the development of a prospectus. In its preliminary form,
the prospectus provides full disclosure to potential investors about
the company, its business, its fi nances, and the way it intends to use
the proceeds of its securities issuance. As mentioned above, the pre-
liminary prospectus is called a red herring.
2. Sets the price of the securities being off ered: When shares are
being offered to the public for the fi rst time, no one knows for cer-
tain how they should be priced. Those shares haven’t been traded
back and forth by willing buyers and sellers, so there is no certainty
as to the market-clearing price. The capital-seeking corporation
naturally wants its shares priced as high as the market will bear;
doing so maximizes the cash going into its coffers. But investors ex-
pect a new issue to be priced at a bargain relative to seasoned secu-
rities. The investment banker has expertise in this diffi cult pricing
area and mediates between these disparate interests.
grand vision of the company’s future. While green numbers still rose on
the monitor, the party room emptied. The conference room fi lled. Danny,
another young redhead who wore faded jeans and white T-shirts, cov-
ered whiteboards with his vision. He spun us all up on the immense and
powerfully exciting challenges ahead. The same big idea that made in-
vestors buy the company would make employees stay to build it.
Source: Annie Bourne, “To Be a Fly on the Wall at Facebook on IPO Day,” HBR.org, May 17,
2012.
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Going Public�165
3. Arranges for the distribution of shares: The issuing corpora-
tion may have the shares, but the investment banker has access
to potential purchasers. By putting a syndicate of distributing
broker- dealers together, the investment banker can “move the
merchandise” into the portfolios of pension funds, mutual funds,
and individual investors. The investment bank usually takes the
shares off the hands of the issuing corporation at a given price,
marks them up to some predetermined profi table level, and uses
its own distribution channels and those of its syndicate partners
to sell them to the invest ing public. In this sense, the investment
banker underwrites the risk of selling hundreds of thousands of
shares.
To choose an investment banker, you’ll probably have three to fi ve can-
didates make presentations to you and your leadership team. You should
look for a good fi t with your industry. They should also have the sales and
distribution capabilities you need and should be able to provide good an-
alyst coverage for you once you go public. You’ll also be interested in their
take on the current market and what they think your valuation should be—
and confi rmation that they agree that you are ready to go public.
The need for an investment banker
Whatever route you take to secure outside capital, be it an IPO or an
alternative, make sure to get the advice of an experienced investment
banker. Commercial banks and securities broker-dealers have special
departments that do this work. Their services are expensive, but they
have the technical expertise and the investor contacts you need to make
a favorable deal. For more information on this subject, see the sources
listed in “Further Reading” at the end of this book.
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166�Financing Your Business
Alternatives to an IPO
An IPO can be just the thing a growing company needs to expand to its
potential. But very few companies have the size or growth potential for
this type of fi nancing. Some enterprises are in industries so out of favor
with the investing public that the deal would have few takers. Still other
companies deliberately forgo IPOs to avoid the problems associated with
going public. Are these companies cut off from substantial equity capital?
Are their current owners unable to harvest their investments? The answer
is no. There are alternatives to an IPO: sale of a large block of equity via a
private placement, and sale of the company itself. We’ll consider the fi rst
of these alternatives in this chapter and examine company sales in a later
chapter.
Private placement refers to the sale of company stock to one or a few
private investors instead of to the public. In many cases, these private in-
vestors are sophisticated fi nancial institutions such as insurance compa-
nies, pension funds, and endowment funds that seek a higher return than
could be obtained from public investing. A key benefi t of private place-
ment is that these deals are exempt from SEC registration requirements
(although some states do have requirements). Thus, the entrepreneurial
fi rm can obtain a sizable piece of capital without the time and expense of a
public offering. Nor will its management and business results be subject to
the public scrutiny that follows an IPO.
Private placement fi nancing can take several forms: senior or subordi-
nated debt, asset-backed debt, and equity. Because these are private deals,
the company and the investor may be able to work out arrangements that
suit both parties. For example, if the company prefers debt but the inves-
tor insists on an opportunity to share in the fi rm’s upside potential, an
investment banker might design a debt instrument with a below-market
interest rate (good for the company) but with warrants attached (good for
the investor).
A warrant is a security that gives the holder the right to purchase com-
mon shares of the warrant-issuing company at a stated price for a stated
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Going Public�167
period. The stated price is generally set higher than the current valuation
of the shares.
Summing up
■ An IPO is a pipe dream for all but a few corporations.
■ An IPO brings much-needed cash to a growing company and, for its owners,
an opportunity to liquidate and diversify their wealth.
■ The downside of an IPO is its expense, absorption of management time,
dilution of ownership, ongoing public scrutiny, and pressure to produce
short-term gains.
■ Consider the right time to go public, weighing current market conditions as
well as your interest in keeping control of the company.
■ Don’t consider an IPO unless your corporation has these qualities: a CEO
who knows how to communicate, a deal size of $10 million or more, a
record of double-digit growth in revenues and earnings (or earnings clearly
ready to follow), outstanding and diffi cult-to-copy products or services,
quality employees, and a logical strategy for growth.
■ From the perspective of a cash-hungry US corporation, there are eight
steps to an IPO: selecting an underwriter, preparing and fi ling a regis-
tration statement with the SEC, conducting due diligence, distributing a
preliminary prospectus (a red herring), mounting a road show by top man-
agement, determining the share price and number of shares in the issue,
beginning trading, and closing the purchase and sale of shares.
■ An investment bank provides two important necessities: the technical
knowledge for getting the deal through the registration process and the
sales network needed to distribute the company’s shares to the investing
public.
■ A private placement is often a good alternative to an IPO.
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PART FOUR
Scaling Up
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10.
Sustaining
Entrepreneurial
Growth
If your company has large growth potential and your goal (and that of your
investors!) is to achieve that growth, you’ll work together toward increas-
ing your revenue and market share and, ultimately, your profi ts. You may
even pursue a grander vision: to change how people work and live.
Sometimes, scale can make or break a startup, especially if it is a plat-
form business or a web-based marketplace. Reid Hoffman, cofounder of
PayPal and LinkedIn, argues that in these types of business, fast scaling is
necessary for a couple of reasons. First, it creates value for users. For exam-
ple, LinkedIn offers a deep user base of professionals, eBay connects both
buyers and sellers, and Amazon succeeds with its low margins and high
volumes. Companies also need to scale quickly to reach customers faster
than their competitors do, for fi rst-mover advantage—the ability to con-
nect with customers and secure their loyalty in a certain segment before
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172�Scaling Up
anyone else does. Hoffman calls growth at the aggressive rate that these
businesses require blitzscaling.
Growth, however, is a mixed blessing—especially rapid growth. As
you’ve seen earlier, infusions of external capital are usually required if the
business is to keep pace with a growing demand for its product or service.
And every dollar of outside capital has a negative effect. Debt capital raises
fi xed expenses, making the enterprise more risky. Outside equity capital
dilutes the founders’ ownership—and control.
Finding more capital is only one of the challenges created by growth.
You’ll also run into larger challenges in marketing, strategy, human re-
sources, and—perhaps most of all—the transition from entrepreneurial to
professional management. In this chapter, we’ll address the changes your
business needs to make as it grows, and in chapter 11, we’ll discuss the ac-
companying changes in leadership and management.
The impact of growth
Hewlett-Packard Corporation (HP) traces its origin to a small garage in
Palo Alto, California. There in 1938, Bill Hewlett and David Packard de-
veloped an audio oscillator. Walt Disney Studios ordered eight units to use
in producing sound effects for one of its fi lms, Fantasia, and the two young
engineers formalized their partnership the next year. The enterprise listed
two employees that year—Bill and Dave—and reported $5,369 in revenues.
Within a year, HP had more than doubled its revenues, hired another
employee, and moved into a larger rented workshop. The war years brought
military orders for signal-generating equipment—so many orders that the
company had to build a new facility and hire more people to handle all the
work. By 1943, the height of the war years, HP had 111 people on its payroll
and nearly $1 million in revenues.
Founders Hewlett and Packard learned a thing or two about running
a business during those early years and about managing their own transi-
tions from technical whiz kids to leaders and managers. Packard’s wartime
experience as an army offi cer no doubt helped. The two men learned rule
number one: that management is about getting results through people.
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Sustaining Entrepreneurial Growth�173
Their own skills were insuffi cient; Hewlett and Packard had to marshal
the talents and energy of many employees.
Innovations in electronics and a surging postwar economy created
new challenges for the company founders. They had to identify new mar-
ket opportunities in the peacetime economy and develop strategies for sat-
isfying them. Equally important, Hewlett and Packard had to develop a
style of management and a company culture that would attract talented
people and encourage them to contribute to the fullest. That style and cul-
ture, later dubbed the HP Way, evolved gradually during the late 1940s and
early 1950s.
By contemporary standards, the growth of HP from a two-man part-
nership to a globe-spanning enterprise with almost ninety thousand em-
ployees serving nearly a billion customers seems rather slow. Nineteen
years crept by before the company reached the milestone of one thousand
employees. How the company should grow and how big it should become
were matters of intense internal debate in those days, according to the
company’s own chroniclers. Even more remarkable, HP did not become
a public company until 1957, nearly two decades after Bill and Dave went
to work in their Palo Alto garage. That deliberate pace stands in sharp
contrast to the record of more recent wunderkind startups. Amazon’s rev-
enue was $5.1 million in 1996 and $1.64 billion three years later. Airbnb
was founded in August 2008. By 2010, forty-seven thousand people stayed
with Airbnb hosts in the summer alone, and by 2015, that number was
17 million. Uber, founded in 2009, has reportedly gone from $688 million
in ride-share bookings in 2013 to a reported $10.84 billion two years later.
Your venture may never achieve either this kind of explosive growth or
even the slow build to the scale of Hewlett-Packard. But simply breaking
out of the startup phase and experiencing moderate growth will expose
you to some of the same perilous transitions and challenges those compa-
nies and their founders experienced. Expanded adoption and sales trigger
requirements for growth in all the activities that support it: customer ser-
vice, marketing, transaction accounting, and after-sales service, as well as
materials purchasing, inventory management, manufacturing, and logis-
tics for physical product. Growing sales oblige you to study new channels of
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174�Scaling Up
distribution, the feasibility of extending product lines, and possible entry
into new markets. New customers create a demand for customer service
and for strategies to retain their patronage.
Growing sales must also be supported by growing employee head
count —developers, security engineers, marketers, operations, sales, sales
support, customer service, and so forth. You must have the human re-
sources staff to recruit staff, comply with labor laws, and manage employee
benefi ts, all on a larger scale. And don’t forget about fi nance. Without a
knowledgeable CFO and accounting staff to keep payments, collections,
and spending on an even keel, the enterprise could easily capsize and sink.
More than a few promising ventures have failed because they did not man-
age their way through their initial success.
If you’ve broken out of the startup phase and are experiencing revenue
growth, ask yourself three questions:
• Is our strategy sustainable?
• Do we have unique advantages that would let us expand into other
markets?
• Is scaling up the business a practical possibility?
Ideally, you will have given these questions much thought in planning
your business. Even so, you need to revisit them and recalibrate where nec-
essary. Let’s consider each issue in some detail.
Growth strategy
By defi nition, strategy is what differentiates a business in a way that con-
fers a competitive advantage. Robust revenue growth is evidence that your
strategy is working. The question is, How much longer will it continue
working? Perhaps your strategy is based on a new and superior product or
technology or on your ability to deliver an ordinary product at a lower price
or in a manner that is extremely convenient for customers. But what hap-
pens if your competitors improve their offerings, the technology matures,
new technology arises, or the context changes in some other way?
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Sustaining Entrepreneurial Growth�175
Few strategies are sustainable over the long term. Eventually, some
change will undermine the competitive advantage: new regulation, de-
regulation, the introduction of a new and superior technology, or a new
process for making a product faster, cheaper, or better. In other cases, an
entrepreneurial fi rm (such as yours) creates a new market; if that new mar-
ket is profi table and expanding, other entrepreneurs will recognize its po-
tential and enter with products or services of their own.
The market for home video is a good example. Blockbuster, founded in
1985, was by 1993 the market leader in home movie and game rentals, with
its brick-and-mortar stores almost ubiquitous in towns across America.
But when Netfl ix introduced its mail-service video program in 1999, with
no late fees and a much greater variety of videos available, it began mak-
ing incursions into Blockbuster’s business. Additional competition from
Redbox and on-demand cable channels further challenged the brick-and-
mortar behemoth. Despite several attempts at its own online business,
Blockbuster began closing stores in 2006 and ceased operations in 2013.
Could this happen to your business?
To sustain growth, keep looking several steps ahead. Recognize pat-
terns in your industry to anticipate solutions offered by your competitors.
Find ways to bar the door to new competitors. Netfl ix did this by using its
DVD business as a way to introduce customers to the new technology of
streaming video. People who were already Netfl ix customers found it easy
to switch their video-watching habits from DVDs to movies streamed di-
rectly and immediately to devices in their homes. By then building its own
original-content division, Netfl ix controlled both the content and a distri-
bution mechanism to customers. The strategy, which became a virtuous
circle that competitors had a hard time breaking into, has placed Netfl ix
as a leader in its industry.
It’s unlikely that Netfl ix’s strategy would be appropriate for your busi-
ness, but there are other ways to be the vendor of choice or to discourage
rivals from entering your market. Here are a few:
• Exploit the learning curve. If you are the fi rst in the market,
continual improvement in product design and manufacturing
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176�Scaling Up
effi ciency will allow you to offer your item for less and yet main-
tain the same profi tability. Late-to-market competitors that fail to
catch you on the learning curve will be doomed to slim profi ts or
none at all.
• Don’t price for maximum profi ts. Competitors are drawn to
markets with high profi t margins. If you are fi rst in your market,
you can make the market unappealing to rivals if you and your
investors are willing to price low and accept a modest profi t mar-
gin. Faced with modest profi ts, would-be competitors are likely to
stay away.
• Continually refresh your off er to customers. Think of all the
ways you can make your product more appealing: by adding new
features or color choices, lowering the price, making it more con-
venient to purchase, eliminating quality problems, or providing
amazing customer service. And think more broadly: how can you
reinvent your product to solve an as-yet unmet customer need?
• Be constantly vigilant about competition. As you grow, who
is going to notice you and try to stop you? How can you change
course or refi ne your strategy to avoid or beat a competitor’s
challenge?
Such initiatives can create barriers to competition or make you the
vendor of choice in a crowded fi eld. Together, they will help you sustain
growth.
Expanding into new markets
Does your venture have unique advantages that would help you move suc-
cessfully into other markets? For example, there may be geographic re-
gions where you currently have no distribution. Assuming that customer
needs in those unserved regions are the same as, or similar to, those you are
currently satisfying, geographic expansion is the answer—either through
your own sales and marketing efforts or indirectly through distributors or
a sales representation arrangement.
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Sustaining Entrepreneurial Growth�177
Other untapped markets may be found within your current geographic
range. Here a few ideas for doing so:
• Find new uses for the same product. A classic example: almost every
household has a small box of baking soda (sodium bicarbonate) in
the kitchen. Most families will not use more than one box per year
for cooking. One of the leading suppliers aimed to increase other
kinds of consumption of the product. Its advertising campaign
encouraged people to put an open box of its baking soda in the
refrigerator to absorb food odors. And, of course, it recommended
changing that box every month. Mixing baking soda in the cat’s lit-
ter box was yet another sales-generating idea. This campaign greatly
increased sales to existing customers and created many new ones.
• Find ways to alter or customize your product to the needs of other
niches. For example, the Swiss manufacturer of Swatch watches
learned to develop dozens of unique watches—for men, women,
teenagers, sports fans, and other groups—using the very same
inter nal timepiece elements. The only thing that changed was the
exterior case design. But that single change enabled the watch-
maker to exploit different market niches at very low cost.
What plan does your enterprise have for recharging the growth en-
gine? A steady stream of new products can help, but new-product devel-
opment is risky and expensive. As these examples indicate, sustained sales
growth does not always require invention.
Scaling up your organization
Sales growth challenges the entrepreneurial fi rm’s capacity to keep pace.
A service venture that bases its production on employee output must keep
hiring qualifi ed people if it hopes to grow. Consider a management consult-
ing fi rm. Its production is handled through professional employees. Thus,
to fuel its growth engine, the fi rm must hire individuals who can sell and
deliver consulting services. Only people with unique skills and experience
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178�Scaling Up
are capable of providing these services, and some training may also be re-
quired. But capable personnel may be in short supply and expensive. The
management team would have to ask itself, “Can we scale up our human
assets fast enough to satisfy demand and our own expectations of growth?”
The same question applies to other service fi rms.
Product-based businesses must also scale up to meet the demands of
growth. For these companies, scaling up ordinarily involves substantial
commitments of capital made well in advance of actual sales. For example,
a manufacturer must usually plan and begin construction of production
facilities a year or more before the fi rst widget comes off the line. Doing so
requires both capital and a strong conviction that customer demand will
actually be there a year or more in the future.
LinkedIn’s Reid Hoffman describes how this kind of rapid growth
places demands on the kinds of guidelines businesses typically maintain:
In hiring, for instance, you may need to get as many warm bodies
through the door as possible, as quickly as you can—while hiring
quality employees and maintaining company culture. How do you
do that? Different companies use different hacks. As part of blitz-
scaling at Uber, managers would ask a newly hired engineer, “Who
are the three best engineers you’ve worked with in your previous
job?” And then we’d send those engineers offer letters. No interview.
No reference checking. Just an offer letter. They’ve had to scale their
engineering fast, and that’s a key technique that they’ve deployed.
This kind of creative thinking—and risk taking—allowed Uber to grow
more rapidly than if they had stuck to predetermined processes.
For manufacturing fi rms, one antidote—at least in the short run—is
to outsource (for caveats about this approach, see the box “Tips on out-
sourcing”). There are usually plenty of competent manufacturers willing
to sell unused capacity. This is exactly what Jim Koch, founder of Bos-
ton Beer Company, did when he began his venture to brew and distrib-
ute Samuel Adams Boston Lager and its various specialty beers. Koch, a
sixth-generation brewer, left his management consulting job to start the
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Sustaining Entrepreneurial Growth�179
company. And like most smart entrepreneurs, he started small. He set up
an R&D facility inside an abandoned Boston brewery, where he developed
his initial recipes. The actual brewing and bottling—capital-intensive ac-
tivities—were done on a contract basis under the supervision of Koch’s
brewmaster at a high-quality Pennsylvania brewery. Thus, the entrepre-
neur maintained control of the features that made his product distinctive;
the contract brewery contributed what Koch lacked and scaled his output
to customer demand. As Boston Beer Company’s sales grew and distribu-
tion expanded around the United States, the company employed similar
brewery outsourcing arrangements to scale up quickly and without major
capital outlays.
Tips on outsourcing
Outsourcing can help you scale up rapidly without creating fi xed as-
sets that you cannot aff ord—or assets that would drag you down if de-
mand were to falter. And it frees up managerial time and attention for
the things that really diff erentiate your company. But observe these two
cautions in outsourcing activities to others:
• Avoid outsourcing any activities that connect you directly with
customers—such as sales, customer service, market research,
and product or service development. These interfaces pro-
vide communication links between you and your constituency,
enhanc ing your ability to learn about them and their ability to
learn about you. If you outsource these links, your customers
will become your outsourcing partner’s customers.
• Avoid depending too much on any single outsource partner. Think
what would happen if a manufacturing, assembly, or distribution
partner were to fail or otherwise stop doing business with you.
Hedge your bets by diversifying your outsource relationships.
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180�Scaling Up
As your business scales up, it also needs to change. You may need to
modify your strategy, reshape your offering, shift your structure, or recon-
sider how you hire.
Summing up
■ Growth forces companies through transitions.
■ Continued growth is usually a function of a sustainable strategy, the ability
to expand into other markets, and mechanisms for scaling up the volume of
output.
■ Companies have several mechanisms for sustaining growth. They include
(1) exploiting the learning curve to maintain a cost advantage, (2) not
pricing for maximum profi t (high profi ts attract competitors), and (3) con-
tinually refreshing the off er to customers.
■ To scale up, businesses often have to change their guidelines around pro-
cesses like hiring to make themselves more nimble.
■ Companies can often scale up to meet rising demand by outsourcing
peripheral tasks to suppliers. However, outsourcing core tasks—particu-
larly those that put the outsource partner in direct contact with custom-
ers—can have very bad consequences.
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11.
Leadership for a
Growing Business
Although sales may seem to be the greatest growth challenge for a grow-
ing venture, organizational issues often eclipse it. You and your startup
team must periodically reinvent your organization to cope with changing
circumstances. As Amar Bhidé of the Fletcher School at Tufts University
puts it, “To attain sustainability, the capabilities of the fi rm (as opposed to
those of the entrepreneur) have to be somehow broadened and deepened.
More qualifi ed personnel have to be added, the specialization of functions
increased, decision making decentralized, systems to cope with a larger
and more complex organization instituted, and the employees oriented
towards a common long-term purpose.” To accomplish all these worthy
goals, you and the other founders must usually reinvent yourselves; that
is, you must change your mode of working from doing things yourselves
to doing things through other people. Many fi nd this reinvention diffi cult.
They fail to change, becoming liabilities to the very companies that they
founded.
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182�Scaling Up
You and your core team contribute important assets to the company: a
common vision, technical skills, management skills, and personal energy
and time. Growth puts a strain on each of these contributions:
• Your vision must be instilled in newly hired employees.
• The technical skills that made your startup successful become
relatively less important as the need for operational and manage-
ment skills increases.
• Your founding team’s management skills may not be up to the
challenge of a larger organization.
• Your personal energy and time are fi nite, but the need for energy
and time to direct and control the expanding enterprise keeps
growing.
The right leadership approach for your size
To remain relevant and effective, you and the rest of the leadership team
must fi nd new ways to operate. Harvard Business School professor Mi-
chael J. Roberts has described the four possible approaches to leading a
startup faced with rapid growth:
• Managing content
• Managing behaviors
• Managing results
• Managing context
Roberts describes each of these approaches in more detail. Let’s exam-
ine them as well.
Managing content
The most direct approach to getting things done is to do them yourself or
to directly supervise those who do. Whether it’s hiring a new employee,
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Leadership for a Growing Business�183
working out the design of a new product, or moving goods through produc-
tion and into the stockroom, the content manager is intimately involved.
In a startup organization, the CEO and leadership team often follow this
approach. And why not? The scope of activity is small, and employees
are few.
Managing content gives you substantial control. And control appeals
to many entrepreneurs, who are often motivated to start their own compa-
nies out of an innate need or desire to control their own work and future.
But as operations expand, the entrepreneur’s time and energy cannot keep
pace. Also, his or her ability to make good decisions may falter with the
arrival of new challenges that require special skills or experience. Failing
to recognize when managing content is no longer appropriate can cause
the business to fail.
Managing behaviors
In this approach, according to Roberts, you specify how people should
behave; you identify the behaviors that lead to success and codify them
through policies, rules, and procedures that employees are told to follow.
Unlike the content-oriented manager, the behavior-mode founder of, say,
a medical diagnostic laboratory doesn’t supervise the day-to-day work of
test-lab workers. Instead, the founder trains them to run specifi c tests and
then audits their compliance with that training.
This approach makes better use of your time and effort, enabling you
to maintain control over a growing enterprise. Instead of trying to man-
age everything, you rely on policies, rules, procedures, job design, and
behavior-auditing systems to do the heavy lifting.
This approach is most useful when employees are inexperienced or
need clear direction. For example, the manager of a newly trained group
of salespeople might tell them, “I want each of you to talk with twenty
prospective clients every day. Do that, and you should get one new account
per day, or fi ve every week. After six months, you’ll have a solid base of
commission business.” If employees agree to this work strategy, the man-
ager can then use his or her time to monitor compliance with the twenty-
contact rule, helping where needed.
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184�Scaling Up
Managing results
Unfortunately, the manage-behavior approach assumes that you’ll get the
results you want if people behave in the manner you’ve prescribed. This
doesn’t always happen. In the salesperson example just given, maybe talk-
ing to the required number of prospects doesn’t actually yield a new ac-
count every day.
Worse, the approach assumes that your prescription is the only way to
reach that goal of fi ve accounts per week. But that’s not always the case. In
many scientifi c and engineering endeavors, for example, employees must
solve complex problems for which there are no clear guidelines. In these
cases, leaders must look to their talented and creative employees to fi nd
optimal solutions. A leader using a results approach says, for example, “We
need to design a military vehicle that is fuel-effi cient (twenty-fi ve miles per
gallon on paved roads), that is capable of driving over rough terrain, and
that can protect the driver and fi ve passengers from small-arms fi re.” The
leader tells the employees what the result should look like and gives them
the responsibility for producing it. Returning to our salesperson example,
you might simply tell each employee that the annual goal is to produce a
minimum of 150,000 euros in commission revenue.
Results-focused management saves time for time-strapped entrepre-
neurs. Instead of specifying what people in different jobs should do and
how to do it, they can concentrate on providing the resources, the training,
and the motivation that people need to produce results.
Managing context
Leaders who take a more context-based approach also focus on results, but
they seek it more broadly by shaping the culture, values, and structure of
the organization. Generally speaking, they aim to create an environment
that will naturally attract and retain highly competent employees and
allow them to do their best work. According to Roberts, these managers se-
lect employees, develop them, and rely on general communication to shape
the context of the work. Upper management spends little or no time telling
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Leadership for a Growing Business�185
people what to do or how to do it. In our salesperson example, a leader
might give the sales team freedom not only to determine the best way to
win new accounts but also to set their own goals. The salespeople might
consequently create goals like winning back lapsed accounts or measuring
the profi tability of certain kinds of accounts to make better decisions about
which leads to pursue in the long term.
Is there a best way to manage a startup? Certainly not. But there may be
a best mode for a particular company at a particular point in its develop-
ment. For example, McDonald’s owes much of its success to its highly con-
trolled, behavior-mode style of management, which relies on procedures
and job design to prepare and serve its products with high effi ciency. It
would never tell its crews, “Figure out the best way to handle all those cus-
tomers who are lined up for our food.” It has spent years developing an
effi cient operational blueprint. Yet the rigid, by-the-book rules that work
for McDonald’s would be disastrous for a creative design company such
as IDEO.
So be alert to your current needs, and understand how they are chang-
ing. As Roberts warns, the transitions between these approaches need
extra attention; as the volume and scope of work grows, the manager has
less time for hands-on involvement. While young, small, simple enterprises
tend to depend on a content management style, with leadership closer to
the front lines, larger and larger organizations call for the other leadership
styles in turn.
Which management method are you using today? Is it appropriate
for your current state of development and growth? Table 11-1 is Roberts’s
assessment of when the different approaches are most appropriate, along
with the assumptions, behaviors, and tools associated with each.
Although the four leadership approaches discussed in this section may
help you think about how best to manage in different circumstances, no
law of nature dictates that an executive can use only one mode at any given
time. You may fi nd reasons to use more than one mode, depending on the
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186�Scaling Up
TABLE 11-1
Four leadership approaches
Leader’s focus
Content Behavior Results Context
Situation Young, small, sim-
ple enterprise
Somewhat larger,
more involved
enterprise
Large, complex
organization
Very large, very
complex, mature
organization
Driving
assumptions
Insuffi cient knowl-
edge, experience
to plan
Subordinates not
capable of inde-
pendent action or
decisions
Too little time to
do everything
Subordinates can
act independently
but in accordance
with managerial
prescription
Too little time
Subordinates can
achieve better out-
comes with their
own means
Too little time and
knowledge
Right people in
the right envi-
ronment with the
right mission will
succeed
Behavior On the front lines
Barking orders
Pitching in to
help out
Developing
process and
procedure
Observing
Attending meet-
ings, reviews
Studying plans,
papers, reports
Writing memos
Lots of time on
key hires and
promotion
Tone-setting
events
Key skills,
tools
Action
Decisions
Policies
Procedures
Behavior audit
Plans
Budgets
Organizing struc-
ture and systems
Communication
Leadership by
example
Source: Michael J. Roberts, “Managing Transitions in the Growing Enterprise,” in The Entrepreneurial Venture, 2nd ed.,
eds William A. Sahlman, Howard H. Stevenson, Michael J. Roberts, and Amar Bhidé (Boston: Harvard Business School
Press, 1999), 390.
circumstances. Perhaps a hands-on approach to helping a newly appointed
manager succeed is compatible with a results-oriented mode of dealing
with the overall operation.
Is it time to change the guard?
Many entrepreneurs have demonstrated a capacity not only to launch a
successful venture but also to actively guide it successfully through years
of growth. Examples include Larry Page and Sergey Brin at Google, Bill
Gates at Microsoft, Herb Kelleher at Southwest Airlines, Scott Cook at
Intuit, and Richard Branson at Virgin Group. Each leader successfully
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Leadership for a Growing Business�187
adapted his management mode to the needs of the business as it grew and
changed. Not all entrepreneurs have this adaptive capacity; they either
cannot change the behaviors that served them well in a small, entrepre-
neurial setting—and habits of behavior are very diffi cult to change—or
they actively resist changes that would dilute their control.
In either case, the inability of the founder-leader to adapt as the
enter prise becomes larger and more complex can have these damaging
consequences:
• Employee initiative is smothered by the founder’s insistence on
controlling all activities and making all important decisions. The
best employees eventually leave in frustration.
• The organization misses opportunities because it can operate only
at the pace of the overworked founder.
• The scope of the enterprise is limited to the knowledge and vision
of the founder.
Getting help
Refl ect on your own management capabilities and your ability and willing-
ness to change as your business expands. Is your business at a transition
point, where your style of leading and management must change? Can you
adapt? Are you willing to adapt?
If you are willing to adapt but have diffi culty in doing so, fi nd peo-
ple who can and will give you objective criticism on your leadership style.
You’ll want people who are not afraid to tell you if your grip on the business
is too tight (or too loose) and where you need help. They can also tell you
when it’s time for you to go—that is, when it’s time to bring in professional
management. Feedback of this type will help you adjust to the demands of
the business and will support the collaboration that every enterprise needs
to succeed.
Those whom you ask for this kind of feedback could include other
members of the management team and members of your board. Other
practical possibilities include the following parties:
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188�Scaling Up
Your funders
Entrepreneurs Evan Baehr and Evan Loomis write, “If you want advice
for your startup, ask for money. If you want money, ask for advice. To suc-
ceed, you will need both.” Many of the sources of funding discussed ear-
lier in this book come with experienced entrepreneurial professionals who
can give you guidance. For example, serial entrepreneur-turned-venture-
capitalist Marc Andreessen believes that the skills that make a good CEO
can be taught (whereas those that make a good innovator are more innate),
so he sees part of his VC fi rm’s role as specializing in that training. But the
author of The Gig Economy, Diane Mulcahy, warns that VCs differ widely
on how much they actually coach their CEOs. As you’re looking into fund-
ing, get the names of the CEOs of other companies that the VC is funding.
Ask these executives how effective the VC fi rm’s mentoring is.
Talk with the CEOs of the VC fi rm’s other portfolio companies. Ask if
the VC partner is accessible, how much they add to boardroom discussion,
and whether the CEO has received constructive help in dealing with com-
pany problems.
An advisory board
As your business scales, an advisory board can not only act as a sound-
ing board for new ideas, but also provide skills, mentorship, and a broader
network. But it can be hard to determine whom to invite onto your board
if you don’t know yet what kind of expertise you are missing. See the box
“How to build a board” for more on how to overcome these challenges and
get your board up and running.
An executive coach
Executive coaches provide a one-on-one, customized approach to altering
behavior, with the goal of improving on-the-job performance. In general,
these professionals follow one of two approaches. The traditional approach,
which we will call diagnosis and development, has strong roots in psychol-
ogy and is deeper in its method, but it takes longer to deliver. The other,
called the prescriptive approach, has more in common with the everyday
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Leadership for a Growing Business�189
coaching that managers give to their subordinates. It is faster and more
direct. Each approach has its advantages. Executive coaching is expensive,
but it may be worth it to you and your company.
Stepping aside
If you cannot or will not adapt to the changing requirements of your com-
pany, it may be time to change your role or step aside. There is certainly
no shame in either of these options. eBay’s Pierre Omidyar, for example,
confi ned himself to the chairman’s job, handing the management of the
company over to Meg Whitman as CEO; in fact, Omidyar had brought on
a VC fi rm in part to better recruit management expertise to the company.
Some people are simply not suited to be leaders of large organizations. Ei-
ther they lack managerial and interpersonal skills, or the job of business
leadership is incompatible with their temperaments or deep-seated life
goals. Consider this fi ctional example:
Esther is a molecular biologist. She has spent her professional
life in university settings, both teaching and conducting funded
research. In 2018, she developed a molecule that had potential ther-
apeutic value for use in chickens and turkeys. Under the terms of
her employment, she was free to exploit the commercial possibili-
ties of her discovery in return for a 25 percent share claimed by her
university. Thanks to her reputation, Esther received seed fi nanc-
ing from both the university and a VC fi rm.
Esther was content in her role as CEO of the business in the
early-development stage. The bulk of her time continued to be
spent in the lab, where she felt most at home. But as her discovery
entered the testing phase and the company hired a product man-
ager and an administrative assistant, she began to feel out of her
element. Approval and commercialization of the product made her
life less fulfi lling. She found that she was wearing her executive hat
much more and her lab coat much less. Nor did she like dealing
with the VCs who now owned part of her company and the MBAs
they virtually forced her to hire. One night, she told her husband,
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190�Scaling Up
How to build a board
Look outside your existing network of contacts. As you sit
down to think about whom to invite onto your advisory board,
remember fi rst that this should not be a group of your friends and
fans. You’re looking to drive new business opportunities and new
ways of thinking with diverse experience, expertise, viewpoints,
and skill sets. Work to fi nd people outside your inner circle—
people who have built successful businesses and can pass that
knowledge on to you. Think about who would be a constructively
critical audience and who can provide access to other valuable
contacts, from potential customers, suppliers, and strategic
partners to fi nanciers, publicists, and other professional service
vendors.
Recruit a well-known community member or an industry in-
fl uencer as your fi rst board member. There is a reason that fi lm
producers begin their projects by lining up the most bankable
talent they can. The talent’s involvement helps attract others
who want to work with the celebrity or who simply see a star’s
commitment as reassurance that the project will take off . In the
same way, entrepreneurs should work fi rst to recruit the people
who will attract others and who will give an advisory board strong
credibility from the start.
Invest the time in developing relationships with your board
members. Since most members are not compensated, their re-
ward is the satisfaction of sharing their knowledge and experience
and helping you succeed. So make them feel appreciated! (Mean-
while, if a prospective board member does insist on being com-
pensated, determine how uniquely valuable they are. If there’s a
possibility of a long-term business relationship, you might want to
off er that person some kind of remuneration.)
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Leadership for a Growing Business�191
Establish goals and expectations for the board up front,
including how often it meets and where. Usually, in-person
meetings once every three to six months will suffi ce, but you may
want to reserve the right to consult with individual members on
an ad hoc basis if a particular issue comes up. When the board
does meet, make sure you have an agenda with specifi c goals.
Your board members are busy professionals, so don’t waste their
time. Perform a yearly assessment of how the board is working. If
you can aff ord it, invite them to an off -site at a comfortable locale
at your expense to have them discuss the board’s progress.
Have a framework for changing the board members. Because
you are a high-growth entrepreneur, your business will evolve,
and you will probably need advisers who bring diff erent skills to
the table at diff erent phases of growth. Most members will not
have the time to serve on your board for more than two or three
years, anyway. And others may not be as helpful as you had
hoped. So, make it clear up front that they serve as needed and
spell out term limits.
Be clear on the role of your advisory board. Finally, if you’re
thinking of setting up an advisory board, be very clear on what it
is and what it’s not. The board is not a formal board of directors,
which has well- defi ned duties, including a fi duciary responsibil-
ity. An advisory board holds no legal or fi nancial responsibility
for the decisions you make. Instead, it is a group of volunteers
with knowledge and skills that you, the business owner, lack, and
whose purpose is to help you make your company a success. An
advisory board can assist you, challenge you, guide you, and open
your eyes to new opportunities.
Source: Adapted from Kerrie MacPherson, “Who Advises the Entrepreneur?” HBR.org,
October 22, 2016.
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192�Scaling Up
“Now that we’ve demonstrated the therapeutic value of ChickenFix,
every thing seems anticlimactic.”
Clearly, Esther’s heart isn’t in her executive role. Her life is dedicated
to science and discovery and not to getting regulatory approval, working
out manufacturing and distribution arrangements, and building a larger
enterprise.
In Esther’s situation and that of many others, the best thing a business
can do is to bring in professional management, with the founder staying on
as chair of the board (the box “Do you need professional management?” can
help you decide whether this step is appropriate). This solution also works
when the founders are simply incapable of handling the kind of work en-
tailed in business building: negotiating with suppliers, sales, setting up pro-
cedures and control systems, dealing with people problems, scrambling for
money, and delegating tasks. Unfortunately, many businesses do not recog-
nize the need for professional management soon enough to avoid a crisis.
According to transition experts Eric Flamholtz and Yvonne Randle,
founder-entrepreneurs often fi nd it very diffi cult to let go. Some try to
Do you need professional management?
Does this scenario sound familiar? If so, you should consider profes-
sional management for your business.
• Every decision must be made at the top.
• Policies for handling routine functions are almost nonexistent.
• The fi rm’s human resources are not being developed.
• You make decisions, but no one follows through with action.
• Accounting functions are haphazard and amateurish.
• You’re having trouble recruiting competent people.
• People are spending a lot of their time putting out fi res.
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Leadership for a Growing Business�193
change their behavior as a way of avoiding this step back, but they often
fail. Others, the authors write, “merely give the illusion of turning the or-
ganization over to professional managers.” Flamholtz and Randle cite the
case of one founder who hired two experienced managers, made a big deal
about how he was turning over the reins, but then continued to control
everything himself.
As Flamholtz and Randle explain in Growing Pains, their insightful
book on the challenges of entrepreneurial growth, “developing certain sys-
tems and processes are essential if a fi rm is to continue to grow success-
fully and profi tably during its life cycle.” Professional managers know how
to develop those systems and processes, and your company will need them
at some point if it continues to grow.
From the perspective of your fi rm today, how does professional man-
agement look? Are you at the point at which a lack of systems and pro-
cesses is holding the fi rm back? Are you personally up to the challenge of
building the business, or would the company be better off if you stepped
aside in favor of experienced managers?
Summing up
■ Growth challenges the founding management team, whose members may
lack the skills, experience, or temperament for leading a larger, more com-
plex organization.
■ The work of Michael Roberts describes four modes of management: real-
time management of content, management of behavior, management of
results, and management of context. The founder and management team
must recognize which mode is appropriate under which circumstances and
must know when to change from one approach to another.
■ A few entrepreneurs have successfully adapted with the growth of their
companies. Others must either change themselves (often a diffi cult pros-
pect), change their roles by bringing in professional management, or cash
in their equity and move on to new challenges.
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12.
Keeping the
Entrepreneurial
Spirit Alive
People associate entrepreneurial ventures with innovation. And they are
usually right. A successful entrepreneur brings something new to the mar-
ketplace—a unique product or service that differentiates the company,
gives it a competitive advantage, and even perhaps changes the world in
some important way. Entrepreneurial innovation may take the form of a
technical advance, such as a thin-screen computer monitor with much
higher performance, or a welcome new service, such as smartphone-based
taxi hailing. The innovation may also be something that customers never
see, such as a breakthrough manufacturing process that slashes time and
cost from the manufacturing process. Henry Ford’s assembly line accom-
plished this in the twentieth century; process innovations that enable
manufacturers to produce smaller and more complex semiconductor chips
at lower cost are a modern equivalent.
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196�Scaling Up
Newness that customers view favorably is usually the entrepreneur’s
wedge for fi tting into a profi table market niche. It is diffi cult to think of
successful entrepreneurial fi rms that aren’t good at innovating.
Established companies, in contrast, are often viewed as slow in identi-
fying and exploiting opportunities and as too rigid to innovate. That per-
ception contradicts evidence of innovation in some established companies.
Both Honda and Toyota introduced the hybrid automobile to the mar-
ket—perhaps the single greatest innovation in automotive technology in
the previous half century. This feat was not merely technical but matched
a real need for substantial emissions reductions and fuel conservation.
Corning, a 160-year-old fi rm, has produced innovation decade after de-
cade, most recently with thin, lightweight, and exceptionally durable glass
for smartphones and other electronics. Similarly, 3M continues to uphold
its decades-long reputation as a serial innovator.
But for every Honda, Toyota, Corning, and 3M, there are dozens of
large fi rms for which innovation is a forgotten art. When they need innova-
tion, they buy it through acquisition or licensing agreements—and usually
from entrepreneurial companies.
Business founders risk losing the entrepreneurial spirit and the ability
to innovate as their startup companies grow. This chapter takes a hard
look at why many small fi rms lose their entrepreneurial spark as they suc-
ceed. It offers some practical remedies for offsetting this risk.
The challenges
Why are large, established fi rms less adept at innovation than entrepre-
neurial fi rms are? There are three plausible answers: size, the desire to serve
existing customers, and complacency. All three reasons are challenges that
the entrepreneurial enterprise must confront and defeat as it grows.
The size problem
Size requires specialization of functions, creates communication and coor-
dination problems between functions, and requires management systems
—review boards and approval requirements—that often frustrate creative
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Keeping the Entrepreneurial Spirit Alive�197
people and impede the pace of idea development. The problems that the
founding team solved informally over coffee now require formal meetings
involving many people with divergent views. The more people who are in-
volved, the longer it takes to agree on the simplest things. And agreements
are more likely to be compromises than optimal solutions.
The existing-customers problem
Businesses understand the importance of customers and the importance of
serving and retaining them; customer-focused has become almost a buzz-
word today. When an enterprise serves its existing customers diligently, it
faces two consequences that can impede innovation:
• Existing customers often discourage substantial innovation. For
example, a major technical advance in computing can jeopardize
the investments customers have made in existing hardware and
systems. Consequently, these customers often urge their vendors to
continue supplying them with parts and incremental upgrades—in
effect, to stay in their old businesses. Some call this phenomenon
the “tyranny of served markets.” Companies that slavishly give
customers what they want concentrate on incremental innovations
to existing products, leaving the invention of truly breakthrough
products to their rivals. Ironically, if you keep giving your custom-
ers what they want, they will eventually abandon you and switch to
more innovative rivals.
• Management shifts its focus to operations. The job of serving
customers profi tably requires operational excellence. As the busi-
ness grows, the leadership team’s attention is increasingly ab-
sorbed by people issues, marketing, fi nance, operations, customer
service, and so forth. Innovation can easily slip off the radar.
Complacency
Success begets complacency and self-satisfaction. It tricks people into
believing that if they simply continue doing what they are doing, all will
be well. Author and scholar Richard Pascale described this phenomenon
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198�Scaling Up
many years ago as the paradox of success. Success, in his view, plants the
seeds of eventual failure.
When faced with a new competing technology, for example, many suc-
cessful companies have the impulse to invest still further in the technology
that made them successful in the fi rst place. This impulse applied, for ex-
ample, when steamships challenged makers of sailing ships, when Edison’s
electric lighting systems challenged the gas illumination companies in the
late 1800s, and when jet engines challenged piston-driven aircraft engines
in the late 1940s. The established companies threatened by these innova-
tions continued to invest in and marginally improve their mature technolo-
gies even as the new ones were becoming better and cheaper by the month.
When you launch a new company, your organization is initially un-
troubled by the problems of size, the tyranny of served markets, and com-
placency. Success and growth, however, have a way of undermining that
advantage. As your organizational infrastructure expands to support
growing customer and user bases, your innovative spirit can be gradually
dissipated. The challenge to the founding team, then, is to keep the inno-
vative spirit alive as the organization matures.
Fortunately, success and growth are not incompatible with the entre-
preneurial spirit, as we saw with Toyota, Corning, and other established
companies that continue to innovate. But what can the leadership do to
ensure the continued vitality of that spirit? This section contains some
practical advice for staying aggressive, innovative, and responsive to mar-
ket conditions.
Preserve an innovation-friendly culture
The impact of organizational culture on creativity and idea generation is
well understood. In the absence of a supportive culture, creativity and in-
novation will not germinate and grow.
Authors Michael Tushman and Charles O’Reilly explain that in the cul-
ture at IBM before CEO Lou Gerstner took over, innovation fell on infertile
soil. The culture was, in their words, “characterized by an inward focus, ex-
tensive procedures for resolving issues through consensus and ‘push back,’
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Keeping the Entrepreneurial Spirit Alive�199
arrogance bred by previous success, and a sense of entitlement on the part
of some employees that guaranteed jobs without a quid pro quo.” If your
company’s culture is taking on these characteristics, then creativity and
innovation are unlikely to fl ourish. Worse, the most innovative people will
become discouraged and dispirited, and they will begin looking for other
opportunities.
These questions will help you determine whether your company is los-
ing its creative edge:
• Is our current success making us self-satisfi ed and complacent?
• Are we inwardly focused?
• Do we punish risk takers who fail?
• Are creative people and new ideas unwelcome or unappreciated in
this company?
• Do we fail to reward acts of creativity?
• Do we handle new ideas too bureaucratically?
• Are hierarchy and its symbols creeping into our culture?
If you answered yes to any of these questions, your organizational cul-
ture needs a serious evaluation and an adjustment. Three places to look
are your physical environment, risk taking and learning, and incentives
and rewards.
Enrich the physical environment
A work space that invites face-to-face interactions and chance encounters,
especially one filled with many types of creative stimuli, can encourage peo-
ple to make new connections and to think more broadly about problem solv-
ing and finding new opportunities. Casual conversations and spontaneous
meetings can spark innovative ideas in unexpected ways. Part of the power
of these interactions—which often occur around coffee machines or water
coolers and in other public areas such as copy rooms or kitchens—may come
from their spontaneity. Note where people already gather informally, and
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200�Scaling Up
make these areas more inviting places to linger. Add comfortable chairs
that encourage people to sit and converse. One company designed stair-
cases wide enough for people to stop and chat. Another placed beanbag
chairs in conference rooms to create a more casual atmosphere. Bring in
snacks every week or two, and invite your team to take a break just to talk.
Place tools for creativity and communication in unexpected spots.
Some organizations leave whiteboards, markers, and flip charts in infor-
mal meeting spaces—in the kitchen, for example. These tools inspire peo-
ple to capture and sketch out ideas during a spontaneous discussion. Other
companies distribute crayons and white paper on conference room tables
to encourage doodling and making diagrams, enabling a mode of thought
that’s different from the usual verbal discussion.
Find opportunities for play using games and other stress relievers. Play
serves a serious function: when employees are clattering a ball around a
foosball table, they may also be subconsciously unwinding a sticky work
problem. Giving the conscious mind a break from the problem at hand al-
lows a person to later return to work refreshed—perhaps with a new ap-
proach or a unique solution.
Keep in mind, though, that like your diverse team, your organization
has many different ways of working and thinking. Beyond these open, col-
laborative spaces, create areas for quiet work and reflection: a company
library where silence is expected or meeting rooms where doors can shut
out distractions.
Encourage risk and learning
In addition to considering your company’s physical environment, look at
its psychological setting. Creative problem solving and inventive think-
ing will flourish only in an organization that welcomes them. Innovation
should be viewed as a normal part of business.
Encourage individuals within your company to take risks. Innovative
progress and risk are inseparable. One new idea could easily fail, but an-
other could have great benefits. An organization that recognizes this dy-
namic must communicate that reasonable risks aren’t only acceptable, but
are necessary to keep the company moving forward.
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Keeping the Entrepreneurial Spirit Alive�201
Encourage knowledge sharing across the organization. Tightly con-
trolling information limits the opportunity for people’s knowledge to com-
bine and intersect in ways that can spur innovation and creative thinking.
Make opportunities for your employees to share information and bring
new ideas to the fore. Encourage communities of interest, groups of peo-
ple across the organization with similar passions, to exchange ideas. Urge
employees to gain insight from external sources by attending professional
meetings and conferences, visiting customers, and meeting experts. The
more knowledge that’s exchanged and brought into your organization, the
more likely it is to be used in creative ways.
Establish a reward system
Inspire idea champions. Network with influential people within your orga-
nization, and make sure they see especially creative efforts. Attention from
organizational leadership signals to an individual, a team, and the rest of
the company that a project is important. And that attention can be a pow-
erful motivator for continued creative work. Executives who stand behind
good ideas can provide not only moral support but also protection and re-
sources to new endeavors. Such support—and the rewards that come with
it—can further motivate employees to bring their creative ideas to life.
Most people naturally associate the word reward with money or bo-
nuses. Such extrinsic rewards—which include additional pay, a vacation, or
even special recognition—appeal to a person’s desire to attain a goal that is
distinct from the work itself. But these external awards aren’t the only way
to motivate your employees to continue their inventive efforts. Intrinsic re-
wards can appeal to a person’s desire for self-actualization or challenge, to
a deep interest and involvement in the work, or to an individual’s curiosity
or sense of enjoyment.
Four types of intrinsic and extrinsic rewards can support and encour-
age your employees to continue their inventive efforts:
1. Recognition: A sense of making progress is a powerful motivator.
Publicly acknowledge an individual or a group with an announce-
ment or award. For example, ask a high-level executive to share his
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202�Scaling Up
or her appreciation for what a team is doing. Or publicly recognize
people who have worked outside their preferred style or function.
2. Control: Involve an individual or a group in a decision that affects
them. Grant them the autonomy to solve problems on their own. For
example, after a successful customer engagement event, invite your
team members to choose a new marketing opportunity to think
about next. Or give them increasingly challenging projects to tackle
that pique their interests.
3. Celebration: Applaud a successful venture by throwing a small
party. Toast a new product’s launch, or take your employees out to
dinner after successfully launching a redesigned website.
4. Rejuvenation: Offer time off or time away from a given task. Give
team members extra vacation days for breaking your company’s core
cereal brand into a new international market. Or send individuals to
industry conferences so that they can develop their skills, build rela-
tionships, and come back to work renewed and energized.
You can stimulate and sustain your team’s creative energy—and help
people make progress every day—with a thoughtfully constructed sys-
tem of rewards and support in an atmosphere of openness. A culture that
builds creative momentum can help you lead your team to generate and
implement new solutions to the tough challenges you face.
Establish vision and strategic direction
If innovative people lose sight of where the company should be heading,
they are likely to generate and pursue ideas that don’t fi t, that eat up re-
sources, and that eventually will be rejected before commercialization. A
loss of vision thus costs money and dissipates the energy of idea generators.
As a company grows, keep it focused on its mission. PayPal and
LinkedIn founder Reid Hoffman expands on this idea: “Almost every
blitzscaling org that I have seen up close has a lot of internal unhappiness.
Fuzziness about roles and responsibilities, unhappiness about the lack of a
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Keeping the Entrepreneurial Spirit Alive�203
clearly defi ned sandbox to operate in. ‘Oh my God, it’s chaos, this place is a
mess.’ The thing that keeps these companies together—whether it’s PayPal,
Google, eBay, Facebook, LinkedIn, or Twitter—is the sense of excitement
about what’s happening and the vision of a great future.”
This vision can help the innovative team focus. Because both creative
energy and money are scarce commodities, it makes sense to encourage
your team to generate ideas within the boundaries defi ned by your com-
pany strategy. For example, if your e-commerce site focuses on active
women’s professional apparel, encourage ideas that fall within the bound-
aries of “better connections with our customers” and “fast and accurate
order fulfi llment.” Within those strategy-related boundaries, new ideas for
improving customer intelligence, order processing, and logistics should
be welcomed. If you set the boundaries right, your company’s creative en-
ergies will naturally focus themselves in areas with the greatest payoff
potential.
And don’t forget your competitors: always be thinking about who is
going to be coming after your space and how. Cannibalize yourself before
someone else can do it. For example, to avoid cannibalizing its highly suc-
cessful line of iPods, Apple could have held off on introducing the iPhone or
avoided including iPod features in its new product. And certainly, the es-
tablished iPod line lost revenue once the iPhone was introduced. But Apple
as a whole benefi ted.
Be personally involved with innovation
As your company grows, operational issues will begin to eat up your time.
This is natural. But don’t allow operational humdrum to detach you from
the innovation on which your future depends. Some of the best and most
successful executives have been happiest and most effective when they
were in the R&D lab rubbing elbows with bench scientists and technicians.
Leaders cannot make good decisions about R&D if they operate in a vac-
uum or think of innovation as a mysterious force. They must understand
the technical issues facing their organizations and the portfolio of ideas
and projects that are in the pipeline at any given time.
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204�Scaling Up
So stay very close to sources of innovation within your company as it
grows. Visit the research people regularly. Have lunch with project teams.
Get to know key people one-on-one. Understand the technical hurdles that
stand between appealing ideas and their commercialization. Staying close
to innovative activities has several benefi ts:
• It sends a powerful signal to employees that innovation matters.
• It provides entrepreneurial leaders with opportunities to articulate
the strategic direction of the enterprise and the boundaries within
which innovation should be pursued.
• It keeps you up-to-date on technological advances, customer
trends, and market trends.
Continually improve the idea-to-
commercialization process
Chances are that the innovative idea that spawned your company was con-
ceived and developed informally. You didn’t have approval committees and
proposal documentation and approval processes to deal with. The growth
that follows success, however, makes such processes both necessary and
useful. Indeed, companies that continue to innovate and grow have a pro-
cess for generating ideas, experimenting with them, evaluating promis-
ing ideas, and recognizing which have commercial potential, followed by
development and commercialization. You will need such a process, too;
other wise, your innovative efforts will be ad hoc, arbitrary, and a waste of
resources. A good innovation process does the following:
• Generates a suffi cient number of good ideas
• Is free of the bottlenecks that impede development and frustrate
innovators
• Is free of politics
• Encourages calculated risk taking
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Keeping the Entrepreneurial Spirit Alive�205
• Is not arbitrary
• Creates cheap failures
• Channels resources to the worthiest projects
• Involves people who understand the company’s capabilities, its
strategy, and its customers
Like the shaping of organizational culture, developing and improving
the innovation process is a job for founders and the leadership team. And
it’s one of the most important jobs they will ever handle.
Apply portfolio thinking
Many entrepreneurial fi rms, particularly in the tech space, are launched
with only one or two products in process. That makes organizational life
simple: all resources, brainstorming, and marketing can be concentrated
on those one or two things. As these companies succeed and grow, however,
they may have dozens of funded projects in play at any given time. Some
may be low-risk, short-term projects that aim to incrementally improve an
existing product. Others may represent radically new concepts that aim to
create new markets. Still others may fall between these two extremes.
Because incremental and radical projects entail substantial differ-
ences in risk levels, time frames, and potential payoffs, it’s helpful to think
of them in terms of a portfolio. Portfolio thinking helps you see a set of
ongoing projects in terms of risk-versus-return characteristics. And when
you understand those characteristics, you can shape and manage the port-
folio to achieve the right balance of risk and potential return.
As a fi rst step toward portfolio thinking, create a visual map of your
ongoing projects like the one in fi gure 12-1. Here, the horizontal axis indi-
cates the maturity or newness of market or technology factors. The ver-
tical axis indicates rising levels of technical challenge, uncertainty, and
economic opportunity. Each circle in the matrix represents a project, and
the size of each circle indicates the magnitude of the resources currently
dedicated to it.
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206�Scaling Up
In the map shown here, the biggest projects are cautious. They have
mature technical and market characteristics. As a result, these projects
are among the least technically challenging and involve the least risk and
potential opportunity for the company. In contrast, the small projects in
the upper-right quadrant involve higher technical risk and address new
markets, but they also hold the prospect for greater economic opportunity
for the company.
Try constructing a similar map for your company. When you’ve mapped
out your current projects, what does it tell you? If most projects and re-
sources are located in the lower-left quadrant, your company is being very
risk-averse and may be doing too little to address future opportunities,
new technologies, and new markets. On the other hand, if most projects
Mature New
Market characteristics
High
Low
Technical
challenge,
uncertainty, and
opportunity
FIGURE 12-1
Innovation portfolio
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Keeping the Entrepreneurial Spirit Alive�207
and resources are in the upper-right quadrant, your fi rm is being very ag-
gressive, perhaps dangerously so.
What would constitute a suitable risk-to-reward balance for your com-
pany? As the entrepreneurial leader, can you articulate that balance to
your employees and investors?
As you consider your choices, consult the box “Tips for making good
innovation decisions.”
Tips for making good innovation decisions
Keeping the entrepreneurial spirit alive means continually pushing into
uncharted terrain with R&D projects, market initiatives, and human re-
source investments. Each of these areas involves making decisions with-
out perfect information, under conditions of uncertainty. Here are a few
tips that can help you make those decisions as well as possible:
• Exclude friends and “yes people” from your leadership team and
board of directors. You need solid advice and blunt, honest feed-
back as you consider investment in an innovative idea.
• Surround yourself with people who have complementary skills
and diff erent approaches to analyzing issues and making deci-
sions. Listen to their suggestions and arguments, even when you
disagree. These other voices can help you avoid walking off a cliff .
• Learn when to cut your losses. You cannot win the game if you
don’t play. But don’t play every game to the end. Like a good
poker player, recognize when you’re pouring resources into a los-
ing hand, and have the courage to walk away with your losses.
• Double-check your assumptions. What looks rosy can be a disas-
ter if those assumptions are not realistic.
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208�Scaling Up
Hire people who have entrepreneurial attitudes
The most important decisions an entrepreneur makes as the company
grows involve hiring. Growth creates a need for new employees, but what
types of people are most likely to be successful innovators?
Look for people who think beyond their own roles and who look to
the organization and beyond. They should understand the patterns of your
industry, internalize your strategy, and connect this insight with their own
work. People who are narrowly interested in applying their technical skills
will rarely produce the practical innovations you need.
New hires in general should have the following qualities:
• Be comfortable with change.
• View unmet needs as opportunities.
• Adopt appropriate time horizons.
• Be comfortable with failure.
• Have an experimental mindset.
• Enjoy collaborative work.
• Think and act like entrepreneurs.
Some observers say that those with a liberal arts background can be
a particularly good fi t for innovative roles. People with such backgrounds
are used to dealing with big ideas, complexity, ambiguity, writing, and
communications.
People being hired as supervisors or managers should be comfortable
with the idea of participative management. Anything else will lead to the
kind of hierarchical, bureaucratic environment that kills the entrepre-
neurial spirit.
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Keeping the Entrepreneurial Spirit Alive�209
Create an ambidextrous organization
Leaders of fast-growing entrepreneurial companies quickly fi nd them-
selves being tugged in two directions. On the one hand, you need to focus
on the innovations required to sustain growth. On the other, you must run
an operationally effective organization. How can you possibly do both?
The source of the challenge is not hard to understand. Success in the
current business is usually driven by certainty, effi ciency, and cost control.
The future business, conversely, depends on an innovation process that is
uncertain, ineffi cient, and costly. Few executives can operate successfully
in these two different worlds. Most become absorbed with one world, to
the detriment of the other. In most cases, the immediate problems of the
business dominate their time and attention, leaving the future business to
be treated as a stepchild.
Tushman and O’Reilly suggest that leaders create “ambidextrous” or-
ganizations—that is, organizations that can “get today’s work done more
effectively and anticipate tomorrow’s discontinuities.” These are seemingly
contradictory capabilities, but ambidextrous enterprises can excel in the
present even as they create the future.
How to do this? Innovation experts from Clayton Christensen to Vijay
Govindarajan suggest creating separate areas of your organization to fos-
ter discontinuous innovation. As Govindarajan explains, you should not
distract those doing today’s work at high performance levels with the work
of innovation. And similarly, according to Christensen, those working on
innovation need to have different goals, values, and processes from those
of the core business.
Summing up
■ Growth challenges the entrepreneurial spirit. Size creates specialization
of functions, communication problems, and control systems that frustrate
creativity and idea development.
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210�Scaling Up
■ Once a company has customers, the tyranny of served markets can block a
company’s capacity to innovate.
■ The success that accompanies growth often leads to complacency, which is
antithetical to the entrepreneurial spirit.
■ Establish the strategic direction within which innovation should take place.
■ Entrepreneurial leaders can keep the spirit alive if they (1) preserve an
innovation-friendly culture, (2) establish a strategic direction, (3) remain
personally involved with innovation, (4) continually improve the idea-
to-commercialization process, (5) apply portfolio thinking to their innova-
tive eff orts, (6) hire people with entrepreneurial attitudes, and (7) create
an ambidextrous organization that is eff ective at both getting today’s work
done (operations) and anticipating the future.
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PART FIVE
Looking to
the Future
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13.
Harvest Time
Some entrepreneurs pass on their businesses to family members. The ma-
jority, however, eventually look for an opportunity to harvest the mone-
tary value they have created—value that is locked up in the enterprise. This
chapter examines the motivations that lead to an exit, the primary mech-
anisms for using an exit to harvest the company’s value, and the methods
used to determine the right value for the business.
Why entrepreneurs cash out
There are probably as many reasons for harvesting an investment as there
are entrepreneurs. Retirement is one reason. An offer “too good to refuse”
is yet another. Most investment harvesting, however, tends to be motivated
by one or another of the following reasons:
• A need to diversify wealth: Successful entrepreneurs can easily
get into a position in which most of their wealth is dangerously
concentrated in one basket. Their net worth could easily be
wiped out by a change in technology, the emergence of powerful
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214�Looking to the Future
competitors, or some other business setback. Harvesting gives the
entrepreneur an opportunity to diversify personal wealth.
• The business has reached the end of its line: Some successful
entre preneurs sense where the wind is blowing, and sometimes
they sense an ill wind. More specifi cally, they realize that their
business has gone about as far as it can go, at least under their
leadership. They recognize that continued growth would require
a new level of investment that they are not interested in making.
In other cases, they can feel the competitive environment turning
against them, as when the owner of several hardware stores fi nds
that the business must now go head-to-head with a national chain
having enormous buying power.
• The owner’s urge to begin anew: Some entrepreneurs are moti-
vated by the challenge of creating something out of almost nothing.
They love the early phase of business building. But when opera-
tional concerns begin to absorb most of their time, they are happy
to move on.
Harvesting mechanisms
When you have decided to cash out, the next step is to determine which
harvesting method is most timely and appropriate. This section examines
the most common harvesting methods as well as their advantages and
shortcomings. (See the box “Shearing versus selling” if you are interested
in something less than full harvesting, that is, if you only want to liquefy
some of your capital.)
Initial public off ering
We described the role of the IPO in harvesting entrepreneurial investments
in chapter 9. When a public market for a fi rm’s shares has been established,
its founders as well as its private investors can, within certain regulatory
restrictions, sell some or all of their shares. Those restrictions, however,
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Harvest Time�215
may hold up share sales by insiders for some period and may put a cap on
the number of shares that the holder of restricted shares can sell in any
one-month period (SEC Rule 144). (For information on SEC Rule 144, see
appendix D.)
The investment banker underwriting the deal will also require key
pre-IPO shareholders to sign a lockup agreement barring them from sell-
ing their shares during a specifi c period after the company goes public.
This lockup, which may last up to six months, ensures that insiders will not
dump their shares onto the market, causing losses for the public investors
who stepped forward to buy shares of the IPO.
Few fi rms ever qualify for an IPO in any case; they are either too small
or too limited in their potential, or they are in a moribund industry that
doesn’t attract investor interest. Even those that qualify have plenty of rea-
sons to avoid the harvesting IPO route: deal-making costs, public scru-
tiny of the fi rm’s operations, reporting requirements, and so forth. These
reasons may not trouble private investors (e.g., venture capitalists); their
primary interest is often to quickly cash out, lock in a high rate of return,
and move on to the next opportunity.
Perhaps the best case for harvesting via an IPO is the higher price that
is often obtained through this means than through others. This is particu-
larly true when investor appetite for new shares is high.
Mergers and acquisitions
Many more harvests are accomplished through mergers and acquisitions
than through IPOs. Each year, thousands of companies join with others in
some form of strategic merger. Perhaps as many are snapped up by other
companies that seek to capture their patents, product lines, or manufac-
turing capabilities or something else.
Because the typical entrepreneur has no experience with the complex
transactions of mergers and acquisitions, you should enlist experienced
legal and fi nancial advisers to help with any proposed deal. The trans-
actions are particularly complicated when neither of the participants is a
public company whose share value can be determined from actual public
trading. In these cases, valuations must be conducted.
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216�Looking to the Future
In general, give careful attention to the following three issues as you
approach a merger or acquisition deal:
• How the deal is valued: Different valuation methods produce dif-
ferent results.
• How payment will be structured: Payment may be in the form of
cash, some mix of cash and the stock of the acquiring company, or
debt. In a merger, the entrepreneur may end up with the stock of a
newly formed company. Cash is the ideal form of payment because
all other forms tie up the entrepreneur’s capital in the other com-
pany for some period. But not all stock-in-payment deals are bad.
For example, Sabeer Bhatia received 2.7 million shares of Micro-
soft when he sold his company, Hotmail, to the software giant. The
shares of other acquiring companies may be less solid.
• The relationship between the selling entrepreneur and the
merged or acquired company: Many deals provide for some
period of managerial involvement by the seller. The seller may even
welcome this arrangement. Approach these arrangements with
care, however, because the acquirer is unlikely to give you the free
hand you enjoyed in running the business that was once yours.
Employee stock ownership plan
An employee stock ownership plan (ESOP) is another harvesting option for
a company that lacks a public market for its shares. An ESOP is a formal
plan under which corporate shares are acquired by the plan on behalf of
employees, for whom it is a tax-qualifi ed retirement plan. In effect, the
ESOP acts as a market for the owner’s shares, purchasing those shares
gradually over a period of years. Consider this hypothetical example:
Macmillan Metal Works was a closely held corporation with eighty
full-time employees. Howard Macmillan, the founder, owned all
the shares. Most of his family’s wealth was tied up in the company,
and Howard had few means of getting it out other than selling the
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Harvest Time�217
enterprise. Howard learned from his attorney that an ESOP could
meet several of his goals at once: provide a retirement plan for his
employees, give employees an ownership interest in the business,
and allow him to gradually cash out his shares.
The attorney set up a plan, and Howard hired a business ap-
praiser to develop a valuation for company shares. Using this
valuation, he sold two thousand shares that year to the plan.
Qualifi ed employees were then committed to purchasing specifi ed
numbers of shares each year, with Macmillan Metal Works con-
tributing part of the purchase price. The sales proceeds, of course,
went to Howard Macmillan, who used the cash to diversify his
invest ment assets.
The ESOP harvest approach has disadvantages. Company shares must
be valued through an independent business appraisal every year, a process
that can be costly for a small company. What’s more, the employee mem-
bers of the plan will one day own a majority of the shares, something that
you as the founder may not like.
Another disadvantage involves the employees themselves. ESOPs are
not always a good thing for them. Tying up part or all of their retirement
funds in the shares of a single company (their employer) puts them in a
doubly nondiversifi ed position. A serious setback for the company could
result in both a loss of employment and a loss of retirement fund value. The
huge personal losses suffered by employees of Enron Corporation in the
early 2000s exemplify what can happen when employees have both their
net worth and their current income tied up in a single enterprise.
Selling to management
Senior managers represent another potential set of buyers if you are seek-
ing to harvest your investment. These senior managers understand the
company and the industry. They know the cash-generating potential of the
business as well as anyone. So it is not surprising when an employee group
offers to buy the company from the founding owner. These cases are often
referred to as management buyouts.
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218�Looking to the Future
In many cases, the buyer group can use the assets of the company
as collateral for loans they need to fi nance the purchase. After the pur-
chase is made, the buyers fi nd themselves with a very high debt-to-equity
ratio—sometimes 10:1—and staggeringly large interest payments. Typi-
cally, management responds by selling the fi rm’s operating units that are
either underperforming or that don’t fi t management’s new strategy. Man-
agers also sell the corporate aircraft and nonessential property to pay down
large chunks of the debt immediately. At the same time, the new owners
increase the amount of free cash by reducing employee head counts, cut-
ting expenses, and reducing inventories.
This type of transaction is called a leveraged buyout, an approach that
was practiced widely during the 1980s, often by outside “raiders” who rec-
ognized that the separate parts of a company could be sold for much more
than the company’s total market value.
Most of the leveraged-buyout deals of the 1980s relied on substantial
outside debt capital in the form of high-yield, or junk, bonds, an approach
that is seldom available to today’s buyer groups. Consequently, the selling
owner today may have to act as lender, taking a collateral-backed note in
payment for his or her share of the company. The owner’s harvest in these
cases is spread out over many years of principal and interest payments by
the buying group.
Although they get much less press these days, leveraged buyouts still
accounted for $70.5 billion in US company sales transactions in 2016. In
general, the best candidates for these buyouts are companies with high
levels of predictable free cash fl ow, few requirements for capital spending,
little debt, and substantial nonessential assets.
Selling to a new owner
While selling your business to current management ensures that the com-
pany will remain in the hands of those experienced in running it, another
option is to sell your business to a completely new owner. Business bro-
kers who specialize in businesses of your size can help connect you with
qualifi ed buyers—typically these brokers work with businesses valued up
to $20 million. They work on a commission that you’ll pay mostly when the
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Harvest Time�219
deal is fi nalized. Most brokers are members of professional groups that you
can approach for broker listings, for example, the International Business
Brokers Association, the Association for Corporate Growth, the Alliance of
Merger & Acquisition Advisors, or the Association of Professional Merger
and Acquisitions Advisors.
When you sell, you will need to decide (and negotiate with your buyer)
whether you are selling the company’s assets or its stock. Selling the assets
Shearing versus selling
Selling is a way for you to get a substantial amount of capital out of your
company, particularly when you want to walk away and do something
else with your life. For many owners, however, walking away isn’t the
issue; nor is receiving all their capital at once a primary goal. Some own-
ers are content to periodically withdraw some of their capital to improve
their living standards, to gain retirement income, or to diversify. If this is
your goal, you could pocket whatever cash fl ow is not needed to main-
tain or expand your business.
Successful ventures generate more cash fl ow than the amount they
need to maintain a steady state condition. Growth-oriented owners re-
invest that excess cash in the business: to expand the sales force, to
acquire or develop new product lines, to open new retail locations, and
so forth. But if you want to liquefy some of your capital, you can pocket
this excess cash instead of reinvesting it. This “shearing” of company
cash fl ow will limit your company’s ability to fi nance continued growth
through internally generated cash. But for some owners, growth may no
longer matter; their companies may be as large as they can comfortably
handle. And if you do want continued growth, you may be able to sub-
stitute debt capital for internally generated cash fl ow. In that case, you
will get part of your equity capital, and your business will experience a
change in its debt-to-equity ratios.
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220�Looking to the Future
means that the buyer is getting just the physical elements of the business:
its employees, its buildings, its equipment, and intangibles like trademarks
and goodwill. Things like liability, however, stay with you: if an employee
you hired fi les a lawsuit, you may be liable. Selling the stock may therefore
be more benefi cial to you; it means that the company itself shifts to the new
owner’s responsibility.
Timing matters
No matter which method of harvesting you use, you need to select the
proper time. The only exception to the strategies mentioned here is the
ESOP, which features the sale of stock over many years, in both good times
and bad.
What applies to the IPO market applies also to other forms of harvest-
ing: the mood of investors—and business buyers—swings like a pendulum
between optimism and fear. Buyers who are giddy with optimism will pay
much more for a business than they will during periods of fear. Be alert to
the mood of investors in timing the sale of shares or of the entire business.
What’s it worth?
With the exception of the shearing method, valuation is at the heart of
each harvesting mechanism described in this chapter. Valuation attempts
to answer a fundamental question: “What is this company really worth?” If
you cannot answer that question, you will be in a poor position to negotiate
a deal.
Values for an IPO
The share value in an IPO is generally a function of what the marketplace
of investors will accept and what the future of the company appears to
hold. Thus, the deal’s underwriter will look at the mood of investors, the
price of comparable public corporate shares relative to earnings, the com-
pany’s current and anticipated fi nancial performance, proprietary tech-
nology, and growth potential. In light of this less-than-scientifi c process,
the underwriter will suggest an issuing price per share, one that is slightly
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Harvest Time�221
discounted to the anticipated trading level of the shares. That discount is
meant to put initial investors in a profi table position when trading begins.
More-rigorous valuation methods
Other harvesting mechanisms rely on more rigorous methods of evaluat-
ing the worth of the company. Although appendix C explains these meth-
ods and their strengths and weaknesses in some detail, we’ll summarize
them here as well. The two most reliable valuation approaches are the
earnings-based method and the discounted cash-fl ow method (see the
box “Working with a business appraiser” for recommendations about who
should conduct a valuation of your business).
Earnings-based valuation
The earnings-based method multiplies one or another earnings fi gure
from the income statement by some number. For example, a valuation spe-
cialist might fi nd that similar companies in the same industry are selling at
roughly fi ve times their earnings before interest and taxes (EBIT).
A more exacting approach adds back any depreciation or amortiza-
tion charges that reduced income statement earnings, because those are
noncash expenses. This more exacting fi gure is called EBITDA (earnings
before interest and taxes plus depreciation and amortization).
The idea in both cases is to attach the multiple to the cash fl ows actu-
ally available to the owner. Thus, if EBIT for an entrepreneurial fi rm were
$2 million and if similar companies in the industry were selling for fi ve
times that multiple, the value of the fi rm would be $10 million.
The multiple used in these valuations shouldn’t appear from outer
space. Rather, it should correspond with what other investors have paid re-
cently for the EBIT of comparable companies that were on the sales block.
So be very careful about the multiple you use, because it can make a huge
difference in the estimated value of your company. You should also un-
derstand that multiples, as with price-earnings ratios for company stock,
fl oat up and down with the moods and expectations of investors. When an
industry is out of favor and when investors are pessimistic about future
prospects, its multiple will slide downward. The opposite happens when an
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222�Looking to the Future
industry is in favor or when prospects for earnings growth are favorable.
The lesson to the selling entrepreneur is to sell when investors are giddy
with optimism.
Discounted cash-fl ow (DCF) valuation
The key drawback of this multiple-of-earnings method is that it is not
forward-looking. It bases value on current earnings, not on future ones.
Thus, a fi rm with rapidly growing earnings would probably be short-
changed by this type of valuation.
The remedy is to consider the fi rm’s value in terms of its stream of fu-
ture cash fl ows. It is that stream of future earnings, after all, that investors
are buying. As described by Tom Copeland, Tim Koller, and Jack Murrin,
authors of what many consider the bible of valuation, “The DCF approach
captures all the elements that affect the value of the company in a compre-
hensive yet straightforward manner.”
The DCF valuation method requires a forecast of cash fl ows extending
several years into the future and the application of time-value-of-money
calculations. It discounts those cash fl ows to their present value. Profes-
sional help is usually needed to implement these requirements.
Working with a business appraiser
Business valuation isn’t likely to be the entrepreneur’s area of exper-
tise. Nor is it an issue that matters more than once or a few times dur-
ing a business career. Nevertheless, valuation’s impact on the outcome
of harvesting is huge. Consequently, the entrepreneur should learn as
much as possible about this technical fi eld—or at least enough to work
with a professional business appraiser and make intelligent decisions.
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Harvest Time�223
Summing up
■ Entrepreneurs seek to harvest their investments for several reasons. Key
among them are to diversify their wealth, to take the business to a higher
level, or to try something new.
■ Although it is available to very few enterprises, an IPO can give the entre-
preneurial team liquidity over time.
■ For most companies, selling the company through an acquisition is a more
likely harvesting mechanism than is an IPO. In an acquisition, the entrepre-
neurs should pay close attention to how the deal is valued, how payment
will be structured (cash, stock, debt), and how any ongoing relationship
with the acquiring entity or merger partner will be defi ned.
■ An ESOP is a tax-qualifi ed retirement plan that purchases owner shares
over a period of years. In eff ect, the owner sells to the employees.
■ In many cases, the members of a business’s management group will join
together to buy out the founder-owner. They can do so through a leveraged
buyout or through a debt arrangement with the seller.
■ One popular approach to business valuation multiplies earnings before
interest and taxes (EBIT) times a number called a multiple. The multiple
should correspond with what other investors have paid recently for the
EBIT of comparable companies.
■ The discounted cash-fl ow (DCF) approach to valuation provides a better
measure of company value because it is future oriented.
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Appendix A
Understanding
Financial
Statements
What does your company own, and what does it owe to others? What are
its sources of revenue, and how has it spent its money? How much profi t
has it made? What is the state of your company’s fi nancial health? This
appendix helps you answer those questions by explaining the three essen-
tial fi nancial statements: the balance sheet, the income statement, and the
cash-fl ow statement. The appendix also helps you understand some of the
managerial issues implicit in these statements and broadens your fi nancial
know-how through a discussion of two important concepts: fi nancial le-
verage and the fi nancial structure of the fi rm.
If you have a business degree or senior management experience, you
may already know as much as you need to know about these topics. But
many entrepreneurs have neither. For example, Ken Olsen, the legendary
founder of Digital Equipment Corporation in the late 1950s, knew all about
electrical engineering and programming, and he had terrifi c ideas for
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226�HBR’s Entrepreneur’s Handbook
building a new generation of computers. But he knew next to nothing about
fi nancial statements, which the venture capitalists (VCs) wanted him to in-
clude in his business plan. According to entrepreneurial lore, Olsen went to
the public library, borrowed a copy of Paul Samuelson’s famous economics
textbook, found an example of a balance sheet and income statement, and
used them as models for his projected fi gures. The VCs were impressed and
gave him the money he needed to develop his business.
If you’re already knowledgeable about fi nancial statements, you can
skip this appendix. But the ability to read and interpret fi nancial state-
ments is essential for the enterprising businessperson. So if you’re more
like Olsen, this appendix gives you an introduction to the fundamentals.
For more details, we recommend the HBR Guide to Finance Basics for
Managers.
Why fi nancial statements?
Financial statements are the essential documents of business. Managers
use them to assess performance and identify areas that require their in-
tervention. Shareholders use them to keep tabs on how well their capital is
being managed. Outside investors use them to identify opportunities. And
lenders and suppliers routinely examine fi nancial statements to determine
the creditworthiness of the companies with which they deal.
Publicly traded companies are required by the Securities and Ex-
change Commission (SEC) to produce fi nancial statements and make them
available to everyone as part of the full-disclosure requirement the SEC
places on publicly owned and traded companies. Companies not publicly
traded are under no such requirement, but their private owners and bank-
ers expect fi nancial statements nevertheless.
Financial statements—the balance sheet, the income statement, and
the cash-fl ow statement—follow the same general format from company to
company. And even though specifi c line items may vary with the nature of
a company’s business, the statements are usually similar enough to allow
you to compare one business’s performance against another’s.
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Appendix A: Understanding Financial Statements�227
The balance sheet
Many people go to a doctor once a year to get a checkup—a snapshot of
their physical well-being at a particular time. Similarly, companies prepare
balance sheets as a way of summarizing their fi nancial positions at one
point in time, usually at the end of the month, the quarter, or the fi scal year.
In effect, the balance sheet describes the assets controlled by the busi-
ness and shows how those assets are fi nanced—with the funds of creditors
(liabilities), with the capital of the owners, or with both. A balance sheet
refl ects the following basic accounting equation:
Assets = Liabilities + Owners’ Equity
Assets in this equation are what a company invests in so that it can
conduct business. Examples include cash and fi nancial instruments, in-
ventories of raw materials and fi nished goods, land, buildings, and equip-
ment. Assets also include money owed to the company by customers and
others—an asset category referred to as accounts receivable.
Now look at the other side of the equation, starting with liabilities.
To acquire its necessary assets, a company often borrows money or prom-
ises to pay suppliers for various goods and services. Moneys owed to credi-
tors are called liabilities. For example, a company that makes smartphone
cases may acquire $1 million worth of plastic for molding from a supplier,
with payment due in thirty days. In doing so, the company increases its
inventory assets by $1 million and increases its liabilities—in the form of
accounts payable—by an equal amount. The equation stays in balance.
Similarly, if the same company were to borrow $100,000 from a bank, the
cash infusion would increase its assets by $100,000 and its liabilities by
the same amount.
Owners’ equity, also known as shareholders’ or stockholders’ equity,
is what is left after total liabilities are deducted from total assets. Thus,
a company that has $3 million in total assets and $2 million in liabilities
would have owners’ equity of $1 million.
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228�HBR’s Entrepreneur’s Handbook
Assets – Liabilities = Owners’ Equity
$3,000,000 – $2,000,000 = $1,000,000
If $500,000 of this same company’s uninsured assets burned up in a
fi re, its liabilities would remain the same, but its owners’ equity—what’s
left after all claims against the assets are satisfi ed—would be reduced to
$500,000:
Assets – Liabilities = Owners’ Equity
$2,500,000 – $2,000,000 = $500,000
Thus, the balance sheet “balances” a company’s assets and liabilities.
Notice, for example, that the total assets equal total liabilities and owners’
equity in the balance sheet of Amalgamated Hat Rack, our sample com-
pany (table A-1). The balance sheet also shows how much the company has
invested in assets and where the money is invested. Further, the balance
sheet indicates how much of those monetary investments in assets comes
from creditors (liabilities) and how much comes from owners (equity).
Analysis of the balance sheet can give you an idea of how effi ciently a com-
pany is using its assets and how well it is managing its liabilities.
Balance-sheet data is most helpful when compared with the same in-
formation from one or more previous years. Consider the balance sheet of
Amalgamated Hat Rack. First, this statement represents the company’s fi –
nancial position at a moment in time: December 31, 2017. A comparison of
the fi gures for 2016 against those for 2017 shows that Amalgamated is mov-
ing in a positive direction: it has increased its owner’s equity by $397,500.
Assets
You should understand some details about this fi nancial statement. The
balance sheet begins by listing the assets most easily converted to cash: re-
ceivables, inventory, and prepaid expenses. These are called current assets,
generally, those that can be converted into cash within one year.
Next, the balance sheet tallies other assets that are tougher to con-
vert to cash—for example, buildings and equipment. These are called plant
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Appendix A: Understanding Financial Statements�229
TABLE A-1
Amalgamated Hat Rack balance sheet as of December 31, 2017
2017 2016
Increase
(Decrease)
Assets
Cash and marketable securities $652,500 486,500 166,000
Accounts receivable 555,000 512,000 43,000
Inventory 835,000 755,000 80,000
Prepaid expenses 123,000 98,000 25,000
Total current assets 2,165,500 1,851,500 314,000
Gross property, plant, and
�equipment 2,100,000 1,900,000 200,000
Less: Accumulated depreciation 333,000 290,500 (42,500)
Net property, plant, and equipment 1,767,000 1,609,500 157,500
Total assets $3,932,500 3,461,000 471,500
Liabilities and owners’ equity
Accounts payable $450,000 430,000 20,000
Accrued expenses 98,000 77,000 21,000
Income tax payable 17,000 9,000 8,000
Short-term debt 435,000 500,000 (65,000)
Total current liabilities 1,000,000 1,016,000 (16,000)
Long-term debt 750,000 660,000 90,000
Total liabilities 1,750,000 1,676,000 74,000
Contributed capital 900,000 850,000 50,000
Retained earnings 1,282,500 935,000 347,500
Total owners’ equity 2,182,500 1,785,000 397,500
Total liabilities and
�owners’ equity $3,932,500 $3,461,000 $471,500
assets or, more commonly, fi xed assets (because it is hard to change them
into cash).
Because most fi xed assets, except land, depreciate—or become less val-
uable—over time, the company must reduce the stated value of these fi xed
assets by something called accumulated depreciation. Gross property,
plant, and equipment minus accumulated depreciation equals the current
book value of property, plant, and equipment.
Some companies list goodwill among their assets. If a company has
purchased another company for a price above the fair market value of its as-
sets, that so-called goodwill is recorded as an asset. This is, however, strictly
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230�HBR’s Entrepreneur’s Handbook
an accounting fi ction. Goodwill may also represent intangible things such
as brand names or the acquired company’s excellent reputation. These may
have real value. So too can other intangible assets, such as patents.
Finally, we come to the last line of the asset section of the balance
sheet. Total assets represent the sum of current and fi xed assets.
Liabilities and owners’ equity
Now let’s consider the claims against those assets, beginning with a cate-
gory called current liabilities. These liabilities represent the claims of cred-
itors and others that typically must be paid within a year; they include
short-term IOUs, accrued salaries, accrued income taxes, and accounts
payable. This year’s repayment obligation on a long-term loan is also listed
under current liabilities.
Subtracting current liabilities from current assets gives you the com-
pany’s net working capital. Net working capital is the amount of money the
company has tied up in its current (short-term) operating activities. Just
how much is adequate for the company depends on the industry and the
company’s plans. In the balance sheet shown in table A-1, Amalgamated
has $1,165,500 in net working capital.
Long-term liabilities are typically bonds and mortgages—debts that
the company is contractually obliged to repay, with respect to both interest
and principal.
According to the aforementioned accounting equation, total assets
must equal total liabilities plus owners’ equity. Thus, subtracting total lia-
bilities from total assets, the balance sheet arrives at a fi gure for the own-
ers’ equity. Owners’ equity comprises retained earnings (net profi ts that
accumulate on a company’s balance sheet after any dividends are paid) and
contributed capital (capital received in exchange for shares).
Historical values
The values represented in many balance-sheet categories may not cor-
respond to their actual market values. Except for items such as cash,
accounts receivable, and accounts payable, the measurement of each clas-
sifi cation will rarely be equal to the actual current value or cash value
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Appendix A: Understanding Financial Statements�231
shown. This is because accountants must record most items at their
historic cost. If, for example, XYZ’s balance sheet indicated land worth
$700,000, that fi gure would represent what XYZ paid for the land way
back when. If the land was purchased in downtown San Francisco in
1992, you can bet that it is now worth immensely more than the value
stated on the balance sheet.
So why do accountants use historic instead of market values? The
short answer is that it represents the lesser of two evils. If market values
were mandated, then every public company would be required to get a pro-
fessional appraisal of every one of its properties, warehouse inventories,
and so forth—and would have to do so every year. And how many people
would trust those appraisals? So we’re stuck with historic values on the
balance sheet.
Managerial issues
Although the balance sheet is prepared by accountants, it represents sev-
eral important issues for managers.
Working capital
Business owners pay substantial attention to the level of working capi-
tal, which naturally expands and contracts with sales activities. Too little
working capital can put a company in a bad position: the company may be
unable to pay its bills or to take advantage of profi table opportunities. Too
much working capital, on the other hand, reduces profi tability, because
that capital has a carrying cost; it must be fi nanced in some way, usually
through interest-bearing loans.
Inventory is one component of working capital—unless yours is a ser-
vice business that has no inventory. Like working capital, inventory must
be balanced between too much and too little. Having lots of inventory on
hand allows a company to fi ll customer orders without delay and provides
a buffer against potential production stoppages and strikes. The fl ip side of
plentiful inventory is the cost of fi nancing and the risk of deterioration in
the market value of the inventory itself. Every excess widget in the stock-
room adds to the company’s fi nancing costs, and that reduces profi ts. And
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232�HBR’s Entrepreneur’s Handbook
every item that sits on the shelf may become obsolete or less salable as time
goes by—again, with a negative impact on profi tability.
The personal-computer business provides a clear example of how ex-
cess inventory can wreck the bottom line. Some analysts estimate that the
value of fi nished-goods inventory melts away at a rate of approximately
2 percent per day because of technical obsolescence in this fast-moving
industry.
Financial leverage
You have probably heard someone say, “It’s a highly leveraged situation.” Do
you know what “leveraged” means in the fi nancial sense? Financial lever-
age refers to the use of borrowed money in acquiring an asset. We say that
a company is highly leveraged when the percentage of debt on its balance
sheet is high relative to the capital invested by the owners. For example,
suppose that you paid $400,000 for an asset, using $100,000 of your own
money and $300,000 in borrowed funds. For simplicity, we’ll ignore loan
payments, taxes, and any cash fl ow you might get from the investment.
Four years go by, and your asset has appreciated to $500,000. You decide
to sell. After paying off the $300,000 loan, you end up with $200,000 in
your pocket (your original $100,000 plus a $100,000 profi t). That’s a gain
of 100 percent on your personal capital, even though the asset increased in
value by only 25 percent. Financial leverage made this possible. In contrast,
if you had fi nanced the purchase entirely with your own funds ($400,000),
then you would have ended up with only a 25 percent gain.
Financial leverage creates an opportunity for a company to gain a
higher return on the capital invested by its owners. In the United States
and most other countries, tax policy makes fi nancial leverage even more
attractive by allowing businesses to deduct the interest paid on loans. But
leverage can cut both ways. If the value of an asset drops (or fails to produce
the anticipated level of revenue), then leverage works against its owner.
Consider what would have happened in our example if the asset’s value had
dropped by $100,000, that is, to $300,000. The owner would have lost the
entire $100,000 investment after repaying the initial loan of $300,000.
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Appendix A: Understanding Financial Statements�233
Financial structure of the fi rm
The potential downside of fi nancial leverage is what keeps CEOs from
maximizing their debt fi nancing. Instead, they seek a fi nancial structure
that creates a realistic balance between debt and equity on the balance
sheet. Although leverage enhances a company’s potential profi tability as
long as things go right, managers know that every dollar of debt increases
the riskiness of the business—both because of the danger just cited and
because high debt results in high interest payments, which must be paid in
good times and bad. Many companies have failed when business reversals
or recessions reduced their ability to make timely payments on their loans.
When creditors and investors examine corporate balance sheets, they
look carefully at the debt-to-equity ratio. They factor the riskiness of the
balance sheet into the interest they charge on loans and the return they
demand from a company’s bonds. Thus, a highly leveraged company may
have to pay 14 percent on borrowed funds instead of the 10 to 12 percent
paid by a less leveraged competitor. Investors also demand a higher rate
of return for their stock investments in highly leveraged companies. They
will not accept high risks without an expectation of commensurately large
returns.
The income statement
The income statement indicates the results of operations over a specifi ed
period. Those last two words are important. Unlike the balance sheet,
which is a snapshot of the enterprise’s position at a point in time, the in-
come statement indicates cumulative business results within a defi ned
time frame. Because it tells you whether the company is making a profi t—
that is, whether it has positive or negative net income (net earnings)—the
income statement is often referred to as the profi t-and-loss statement, or
P&L. It shows a company’s profi tability at the end of a particular time—
typically at the end of the month, the quarter, or the company’s fi scal year.
In addition, the income statement tells you how much money the company
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234�HBR’s Entrepreneur’s Handbook
spent to make that profi t—from which you can determine the company’s
profi t margin.
As we did with the balance sheet, we can represent the contents of the
income statement with a simple equation:
Revenues – Expenses = Net Income (or Net Loss)
An income statement starts with the company’s revenues: the amount
of money that results from selling products or services to customers. A
company may have other revenues as well. These are often from invest-
ments or interest income from its cash holdings. Various costs and ex-
penses—from the costs of making and storing goods, to depreciation of
plant and equipment, to interest expense and taxes—are then deducted
from revenues. The bottom line—what’s left over—is the net income, or net
profi t or net earnings, for the period of the statement.
Consider the meaning of various line items on the income statement
for Amalgamated Hat Rack (table A-2). The cost of goods sold is what it
cost Amalgamated to manufacture its hat racks. This fi gure includes the
cost of raw materials, such as lumber, as well as the cost of turning them
into fi nished goods, including direct labor costs. By deducting the cost of
goods sold from sales revenue, we get a company’s gross profi t—the rough-
est estimation of the company’s profi tability.
The next major category of cost is operating expenses. These expenses
include administrative employee salaries, rents, and sales and marketing
costs, as well as other costs of business not directly attributed to the cost of
manufacturing a product. The lumber for making hat racks would not be
included here; the cost of the advertising and the salaries of Amalgamated
administrative employees would be included.
Depreciation is counted on the income statement as an expense, even
though it involves no out-of-pocket payments. As described earlier, depre-
ciation is a way of estimating the “consumption” of an asset, or the dimin-
ishing value of equipment, over time. A laptop, for example, loses about
one-fi fth of its value each year. Thus, the company would not expense the
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Appendix A: Understanding Financial Statements�235
full value of a laptop in the fi rst year of its purchase but rather would de-
crease its value as it is actually used over a span of fi ve years. The idea
behind depreciation is to recognize the diminished value of certain assets.
By subtracting operating expenses and depreciation from the gross
profi t, we get operating earnings. These earnings are often called earnings
before interest and taxes, or EBIT.
We’re now down to the last reductions in the path that revenues follow
on their way to the bottom line. Interest expense is the interest charged on
loans a company has taken out. Income tax—tax levied by the government
on corporate income—is the fi nal charge.
What revenues are left are referred to as net income, or earnings. If net
income is positive—as it is in the case of Amalgamated—we have a profi t,
what the for-profi t company lives for.
Making sense of the income statement
As with the balance sheet, our analysis of a company’s income statement is
greatly aided when presented in a multiperiod format. By using several time
TABLE A-2
Amalgamated Hat Rack income statement
For the period ending December 31, 2017
Retail sales $2,200,000
Corporate sales 1,000,000
Total sales revenue 3,200,000
Less: Cost of goods sold 1,600,000
Gross profi t 1,600,000
Less: Operating expenses 800,000
Less: Depreciation expenses 42,500
Earnings before interest and taxes (EBIT) 757,500
Less: Interest expense 110,000
Earnings before income taxes 647,500
Less: Income taxes 300,000
Net income $347,500
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236�HBR’s Entrepreneur’s Handbook
points, we can spot trends and turnarounds. Most annual reports make
multiperiod data available, often going back fi ve or more years. Amalga-
mated’s income statement in multiperiod form is depicted in table A-3.
In this multiyear format, we observe that Amalgamated’s annual retail
sales have grown steadily, and its corporate sales have stagnated and even
declined slightly. Operating expenses have stayed about the same, however,
even as total sales have expanded. That’s a good sign that management
is holding the line on the cost of doing business. The company’s interest
expense has also declined, perhaps because it has paid off one of its loans.
The bottom line, net income, has shown healthy growth.
The cash-fl ow statement
The cash-fl ow statement, the last of the three essential fi nancial statements,
is the least used and understood. This statement details the reasons that
TABLE A-3
Amalgamated Hat Rack multiperiod income statement, 2015–2017
For the period ending December 31
2017 2016 2015
Retail sales $2,200,000 2,000,000 1,720,000
Corporate sales 1,000,000 1,000,000 1,100,000
Total sales revenue 3,200,000 3,000,000 2,820,000
Less: Cost of goods sold 1,600,000 1,550,000 1,400,000
Gross profit 1,600,000 1,450,000 1,420,000
Less: Operating expe nses 800,000 810,000 812,000
Less: Depreciation expenses 42,500 44,500 45,500
Earnings before interest and taxes
(EBIT) 757,500 595,500 562,500
Less: Interest expense 110,000 110,000 150,000
Earnings before income taxes 647,500 485,500 412,500
Less: Income taxes 300,000 194,200 165,000
Net income $347,500 291,300 247,500
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Appendix A: Understanding Financial Statements�237
the amount of cash (and cash equivalents) changed during the accounting
period. More specifi cally, it refl ects all changes in cash as affected by oper-
ating activities, investments, and fi nancing activities. Like the bank state-
ment you receive for your checking account, the cash-fl ow statement tells
how much cash was on hand at the beginning of the period and how much
was on hand at the end. It then describes how the company acquired and
spent cash in a particular period. The uses of cash are recorded as negative
fi gures, and sources of cash are recorded as positive fi gures.
If you’re a manager in a large corporation, changes in the company’s
cash fl ow typically don’t have an impact on your day-to-day function-
ing. Nevertheless, it’s a good idea to stay up-to-date with your company’s
cash-fl ow projections, because they may come into play when you prepare
your budget for the upcoming year. For example, if cash is tight, you will
probably want to be conservative in your spending. Alternatively, if the
company is fl ush with cash, you may have opportunities to make new in-
vestments. If you’re a manager in a small company (or its owner), you’re
probably keenly aware of your cash-fl ow situation and feel its impact
almost every day.
The cash-fl ow statement is useful because it indicates whether your
company is turning accounts receivable into cash—and that ability is ulti-
mately what will keep your company solvent. Solvency is the ability to pay
bills as they come due.
As we did with the other statements, we can conceptualize the cash-
fl ow statement in terms of a simple equation:
Cash Flow from Profi t + Other Sources of Cash –
Uses of Cash = Change in Cash
Again using the Amalgamated Hat Rack example, we see that in its
year 2017 cash-fl ow statement, the company generated a positive cash fl ow
of $166,000 (table A-4). The statement shows that cash fl ows from opera-
tions ($291,000), from investing activities (–$200,000), and from fi nanc-
ing ($75,000) produced $166,000 in additional cash.
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238�HBR’s Entrepreneur’s Handbook
TABLE A-4
Amalgamated Hat Rack cash-flow statement for the year ending
December 31, 2017
Net income $347,500
Operating activities
Accounts receivable (43,000)
Inventory (80,000)
Prepaid expenses (25,000)
Accounts payable 20,000
Accrued expenses 21,000
Income tax payable 8,000
Depreciation expense 42,500
Total changes in operating assets and liabilities (56,500)
Cash flow from operations 291,000
Investing activities
Sale of property, plant, and equipment 267,000*
Capital expenditures (467,000)
Cash flow from investing activities (200,000)
Financing activities
Short-term debt decrease (65,000)
Long-term borrowing 90,000
Capital stock 50,000
Cash dividends to stockholders —
Cash flow from financing activities 75,000
Increase in cash during year $ 166,000
* Assumes sale price was at book value; the company had yet to start depreciating this asset.
The cash-fl ow statement doesn’t measure the same thing as the income
statement. If there is no cash transaction, then it cannot be refl ected on
a cash-fl ow statement. Notice, however, that net income at the top of the
cash-fl ow statement is the same as the bottom line of the income state-
ment; it’s the company’s profi t. Through a series of adjustments, the cash-
fl ow statement translates this net income into a cash basis.
The statement’s format refl ects the three categories of activities that
affect cash. Cash can be increased or decreased because of (1) operations;
(2) the acquisition or sale of assets, that is, investments; or (3) changes in
debt or stock or other fi nancing activities. Let’s consider each activity in
turn, starting with operations:
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Appendix A: Understanding Financial Statements�239
• Accounts receivable and fi nished-goods inventory represent items
the company has produced but for which it hasn’t yet received
payment. Prepaid expenses represent items the company has paid
for but has not yet consumed. These items are all subtracted from
cash fl ow.
• Accounts payable and accrued expenses represent items the com-
pany has already received or used but for which it hasn’t yet paid.
Consequently, these items add to cash fl ow.
Now consider investments, which include the following:
• Gains realized from the sale of plant, property, and equipment. In
other words, these gains are realized from converting investments
into cash.
• Cash that the company uses to invest in fi nancial instruments and
plant, property, and equipment. The latter investments are often
shown as capital expenditures.
The cash-fl ow statement shows that Amalgamated has sold a building
for $267,000 and has made capital expenditures of $175,000, for a net ad-
dition to cash fl ow of $92,000.
Cash fl ow versus profi t
Many people think of profi ts as cash fl ow. Don’t make this mistake. For
a particular period, profi t may or may not contribute positively to cash
fl ow. For example, if this year’s profi t derives from a huge sale made in
November, the sale may be booked as revenues in the fi scal period, thus
adding to profi t. But if payment for that sale is not received until the next
accounting period, it goes on the books as an account receivable, and
that reduces cash fl ow.
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240�HBR’s Entrepreneur’s Handbook
Finally, we come to cash-fl ow changes from fi nancing activities. Amal-
gamated has raised money by increasing its short-term debt, by borrow-
ing in the capital markets, and by issuing capital stock, thereby increasing
its available cash fl ow. The dividends that Amalgamated pays ($50,000),
however, must be paid out of cash fl ow and thus represent a decrease in
cash fl ow.
There’s a lot more to fi nancial statements and their interpretation than
we can provide in this short primer, but you now have a basis for learning
more. The statements generated by your small startup will be fairly simple
in any case, and you can learn more as you work with your accountant or
fi nancial offi cer, and as your company grows.
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Appendix B
Breakeven Analysis
Whether they are planning their new business or deciding whether to offer
new products or services, entrepreneurs need to know the point at which
they will begin making money. Breakeven analysis is a handy tool for this
purpose. It can tell you how much (or how much more) you need to sell to
pay for a fi xed investment—in other words, at what point you will break
even. With that information in hand, you can look at market demand and
competitors’ market shares to determine whether it’s realistic to expect to
sell that much. Breakeven analysis can also help you think through the
impact of changing price and volume relationships.
More specifi cally, the breakeven calculation helps you determine the
volume at which the total after-tax contribution from a product line or an
investment covers its total fi xed costs. But before you can calculate this
value, you need to understand the components that go into it.
Making the calculation
To calculate breakeven, you must fi rst understand three accounting con-
cepts: fi xed costs, variable costs, and contribution margin.
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242�HBR’s Entrepreneur’s Handbook
• Fixed costs: These costs stay mostly the same, no matter how many
units of a product or service are sold—costs such as insurance,
management salaries, and rent or lease payments. For example,
the rent on the production facility will remain the same whether
the company makes ten thousand or twenty thousand units, and
so will the cost of insurance.
• Variable costs: These costs change with the number of units pro-
duced and sold; examples include utilities, labor, and the costs of
raw materials. The more units you make, the more you consume
these items. Sales commissions are another variable cost.
• Contribution margin: This is the amount of money that every sold
unit contributes to paying for fi xed costs. It is defi ned as net unit
revenue minus variable (or direct) costs per unit.
With these concepts, we can make the calculation. We are looking for
the solution to this straightforward equation:
Breakeven Volume = Fixed Costs ÷ Unit Contribution Margin
Here’s how we do it. First, fi nd the unit contribution margin by sub-
tracting the variable costs per unit from the net revenue per unit. Then
divide the total fi xed costs, or the amount of the investment, by the unit
contribution margin. The quotient is the breakeven volume, that is, the
number of units that must be sold if all fi xed costs are to be covered.
Let’s consider a hypothetical situation. Amalgamated Hat Rack is
planning to sell its new plastic wall-mounted hat rack for $75 per unit.
The company’s variable cost per unit is $22. It will spend $100,000 (a fi xed
cost) for the plastic extruder that will make these hat racks. Thus
$75 (Price per Unit) – $22 (Variable Cost per Unit)
= $53 (Unit Contribution Margin)
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Appendix B: Breakeven Analysis�243
Therefore
$100,000 (Total Investment Required) ÷
$53 (Unit Contribution Margin) = 1,887 Units
The preceding calculations indicate that Amalgamated must sell 1,887
hat racks to break even on its $100,000 investment.
At this point, Amalgamated must decide whether the breakeven vol-
ume is achievable: Is it realistic to expect to sell 1,887 additional hat racks,
and if so, how quickly?
A breakeven complication
Our hat rack breakeven analysis represents a simple case. It assumes that
costs are distinctly fi xed or variable, that costs and unit contributions will
not change as a function of volume (i.e., that the sale price of the item under
consideration will not change at different levels of output; rent will stay the
same whether one thousand or ten thousand units are produced and sold).
These assumptions may not hold in your more complicated world. Up
to a certain level of production, your rent may be fi xed and then increase
by 50 percent as you rent a secondary facility to handle expanded output.
Labor costs may in reality be a hybrid of fi xed and variable. And as you
push more of your product into the market, you may have to offer price
discounts, which will reduce contribution per unit. You must adjust the
breakeven calculation to accommodate these untidy realities.
Operating leverage
Your goal as an entrepreneur, of course, is not to break even but to make
a profi t. After you’ve covered all your fi xed costs with the contributions of
many unit sales, every subsequent sale contributes directly to profi ts. As
we observed earlier,
Unit Net Revenue – Unit Variable Cost = Contribution to Profi t
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244�HBR’s Entrepreneur’s Handbook
You can see at a glance that the lower the unit variable cost, the greater
the contribution to profi ts. In the pharmaceutical business, for example,
the unit cost of cranking out and packaging a bottle of a new drug may be
less than $1. Yet if the company can sell each bottle for $100, a whopping
sum of $99 contributes to corporate profi ts after sales have gotten beyond
the breakeven point! The trouble is that the pharmaceutical company may
have invested $400 million up front in fi xed product-development costs
just to get the fi rst bottle out the door. It will have to sell many bottles of
the new medication just to break even. But when it does, profi ts can be
extraordinary.
The relationship between fi xed and variable costs is often described in
terms of operating leverage. Companies whose fi xed costs are high relative
to their variable costs are said to have high operating leverage. The phar-
maceutical business, for example, generally operates with high operating
leverage.
Now consider the opposite: low operating leverage. Here, fi xed costs
are low relative to the total cost of producing each unit of output. A con-
sulting business is a good example of one that functions with low operating
leverage. The fi rm has a minimal investment in equipment and other fi xed
expenses. The bulk of its costs are the fees it pays its consultants, which
vary depending on the actual hours they bill to the fi rm.
Operating leverage is a great thing after a company passes its breakeven
point, but it can cause substantial losses if breakeven is never achieved. In
other words, it’s risky. Managers accordingly give much thought to fi nding
the right balance between fi xed and variable costs.
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Appendix C
Valuation: What
Is Your Business
Really Worth?
What is your business worth? This is a question that most entrepreneurs
must eventually answer because they are either buying an existing busi-
ness or selling one of their own. And answering it correctly is extremely
important. If you pay too much for a business, your rate of return will be
disappointing. Similarly, if you underestimate the value of an entity you are
selling, you will shortchange yourself without knowing it.
Valuing an ongoing business—large or small—is neither easy nor exact.
In most cases, it is the domain of experts. But as an entrepreneur, you
should be familiar with the various valuation approaches used by those
experts and understand the strengths and weaknesses of these techniques.
We’ll discuss these approaches here.
But before we get started, consider these cautions. The true value of a
business is never completely certain, because of two problems. First, dif-
ferent valuation methods consistently fail to produce the same outcome,
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246�HBR’s Entrepreneur’s Handbook
even when meticulously calculated. Second, the product of valuation meth-
ods is only as good as the data and the estimates we bring to them, and the
numbers are often incomplete, unreliable, or based on projections. For ex-
ample, one method depends heavily on estimates of future cash fl ows, and
even in the very best cases, these estimates will only be close. In the worst
cases, they will stray far from the mark.
Another consideration is that a company is worth different amounts
to different parties. Different prospective buyers are likely to assign dif-
ferent values to the same set of assets. For example, if you were a book
collector who already owned fi rst editions of every Hemingway novel ex-
cept For Whom the Bell Tolls, then that book would be much more valu-
able to you than it would be to another collector who owned only one or
two fi rst-edition Hemingways. The reason? For you, the acquisition would
complete a set, whose value is greater than the sum of the individual vol-
umes considered separately. Businesses look on acquisitions with a similar
perspective. The acquisition of a small high-tech company, for example,
might provide the acquirer with the technology it needs to leverage its
other operations. This difference in how parties value an asset explains,
in part, why many fi rms are purchased for more than the market value of
their existing shares.
Also keep in mind that, as we’ve said, valuation is the province of spe-
cialists. Among other reasons, a small and closely held business typically
turns to professional appraisers when its value must be established for a
sale or when it needs to determine the value of its shares when an ESOP
is used. When large public fi rms or their business units are the subjects of
a valuation, executives generally turn to a variety of full-service account-
ing, investment banking, or consulting fi rms. Many of these vendors have
departments devoted entirely to mergers and acquisitions, in which valua-
tion issues are a central focus. A well-rounded entrepreneur cannot be an
expert in these matters, but you should understand the nature of various
valuation methods along with their strengths and weaknesses.
Valuation problems often arise in the context of closely held busi-
nesses—that is, businesses with only a few owners—or in the sale of an op-
erating unit of a public company. In neither case are there publicly traded
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Appendix C: Valuation�247
ownership shares. Public markets for ownership, such as NASDAQ or the
New York Stock Exchange, make value more transparent. Everyday buying
and selling in these markets establishes a company’s per-share price. And
that price, multiplied by the number of outstanding shares, often provides
a basis for a fair approximation of a company’s value at a point in time. But
this basis is not available in the absence of public trading.
Asset-based valuations
One way to value an enterprise is to determine the value of its assets. There
are four approaches to asset-based valuations: equity book value, adjusted
book value, liquidation value, and replacement value.
Equity book value
Equity book value, the simplest valuation approach, uses the balance sheet
as its primary source of information. Here’s the formula:
Equity Book Value = Total Assets – Total Liabilities
To test this formula, consider the balance sheet of Amalgamated Hat
Rack Company, which we encountered in appendix A. Table A-1 showed
total assets of $3,932,500 and total liabilities of $1,750,000 for 2017. The
difference—the equity book value—is $2,182,500. Notice that equity book
value is the same as total owners’ equity. In other words, if you reduce the
balance-sheet (or book) value of the business’s assets by the amount of its
debts and other fi nancial obligations, you have its equity value.
This equity-book-value approach is easy and quick. And it is common
for executives in a particular industry to roughly calculate their company’s
value in the context of equity book value. For example, one owner might
contend that their company is worth at least book value in a sale because
that was the amount that they invested in the business.
But equity book value is not a reliable guide for businesses in many
industries. Assets are placed on the balance sheet at their historical costs,
which may not represent their value today. The value of balance-sheet
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248�HBR’s Entrepreneur’s Handbook
assets may be unrealistic for other reasons as well. Consider Amalgam-
ated’s assets:
• Accounts receivable could be suspect if many accounts are
uncollectible.
• Inventory refl ects historic cost, but inventory may be worthless or
less valuable than its stated balance-sheet value because of spoil-
age or obsolescence. Or some inventory may be undervalued.
• Property, plant, and equipment depreciation should also be closely
examined—particularly for land. If Amalgamated’s property was
put on the books in 1995—and if it happens to be in the heart of
San Francisco—then its real market value may be ten or twenty
times the 1995 fi gure.
The preceding hypotheticals are only a few examples of why book value
is not always true market value.
Adjusted book value
The weaknesses of the quick-and-dirty equity-book-value approach have
led some to adopt adjusted book value, which attempts to restate the value
of balance-sheet assets to realistic market levels. Consider the infl uence
of adjusted book value in a leveraged buyout of a major retail store chain.
At the time of the analysis, the store chain had an equity book value of
$1.3 billion. After its inventory and property assets were adjusted to their
appraised values, however, the enterprise’s value leaped to $2.2 billion—an
increase of 69 percent.
When asset values are adjusted, appraisers must determine the real
value of any listed intangibles, such as goodwill and patents. Goodwill is
usually an accounting fi ction created when one company buys another at
a premium to book value—that is, at a price higher than book value. The
premium must be put on the balance sheet as goodwill. But to a potential
buyer, the intangible asset may have no value.
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Appendix C: Valuation�249
Liquidation value
Liquidation value is similar to adjusted book value. It attempts to restate
balance-sheet values in terms of the net cash that would be realized if as-
sets were disposed of in a quick sale and all company liabilities were paid
off or otherwise settled. This approach recognizes that many assets, espe-
cially inventory and fi xed assets, usually fetch less than they would if the
sale were made more deliberately.
Replacement value
Some people use replacement value to obtain a rough estimate of value.
This method simply estimates the cost of reproducing the business’s as-
sets. Of course, a buyer may not want to replicate all the assets included in
the sale price of a company. In this case, the replacement value represents
more than the value that the buyer would place on the company.
The various asset-based valuation approaches described here generally
share some strengths and weaknesses. On the positive side, asset-based
methods are easy and inexpensive to calculate. They are also easy to under-
stand. On the negative side, both equity book value and liquidation value
fail to refl ect the actual market value of assets. And all these approaches
fail to recognize the intangible value of an ongoing enterprise, which de-
rives much of its wealth-generating power from human knowledge, skill,
and reputation.
Earnings-based valuation
Another approach to valuing a company is to capitalize its earnings. This
involves multiplying one or another income-statement earnings fi gure
(e.g., earnings before income tax) by some fi gure. Some earnings-based
methods, however, are more sophisticated.
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250�HBR’s Entrepreneur’s Handbook
Earnings multiple
For a publicly traded company, the current share price multiplied by the
number of outstanding shares indicates the market value of the company’s
equity. Add to this the value of the company’s debt, and you have the total
value of the enterprise. In other words, the total value of the company is
the equity of the owners plus any outstanding debt. Why add the debt?
Consider your own home. When you go to sell your house, you don’t set
the price at the level of your equity in the property. Rather, its value is the
total of the outstanding debt and your equity interest. Similarly, the value
of a company is the shareholders’ equity plus the liabilities. This is often
referred to as the enterprise value.
For a public company whose shares are priced by the market every
business day, pricing the equity is straightforward. But what about a closely
held corporation, whose share price is generally unknown because such
a fi rm does not trade in a public market? We can reach a value estimate
by using the known price-earnings multiple (often called the P/E ratio) of
similar enterprises that are publicly traded. The P/E-multiple approach to
share value begins with this formula:
Share Price = Current E arnings × Multiple
We calculate the multiple from comparable publicly traded companies
as follows:
Multiple = Share Price ÷ Current Earnings
Thus, if XYZ Corporation’s shares are trading at $50 per share and its
current earnings are $5 per share, then the multiple is 10. In stock market
parlance, we’d say that XYZ is trading at ten times earnings.
We can use this multiple approach to price the equity of a nonpublic
corporation if we can fi nd one or more similar enterprises with known P/E
multiples. Finding such companies is a challenge, because no two enter-
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Appendix C: Valuation�251
prises are exactly alike. Because of the uniqueness of every business, valua-
tion experts recognize their work as part science and part art.
To examine this method further, let’s return to our sample fi rm. Be-
cause Amalgamated Hat Rack is a closely held fi rm, we have no readily
available benchmark for valuing its shares. But let’s suppose that we did
identify a publicly traded company (or, even better, several companies)
similar to Amalgamated in most respects—in terms of both industry and
size. We’ll call one of these fi rms Acme Corporation. And let’s suppose that
Acme’s P/E multiple is 8. Let’s also suppose that our crack researchers
have discovered that another company, this one private and in the same
industry as Amalgamated, was recently acquired at roughly the same mul-
tiple: 8. This gives us confi dence that our multiple of 8 is in the ballpark.
With this information, let’s revisit Amalgamated’s income statement
presented in appendix A (table A-2), where we fi nd that its net income
(earnings) is $347,500. Plugging the relevant numbers in to the following
formula, we estimate Amalgamated’s value:
Earnings × Appropriate Multiple = Equity Value
$347,500 × 8 = $2,780,000
Remember that this is the value of the company’s equity. To fi nd
the total enterprise value of Amalgamated, we must add the total of its
interest-bearing liabilities. Table A-1 in appendix A shows that the com-
pany’s interest-bearing liabilities (short-term and long-term debt) for 2017
are $1,185,000. Thus, the value of the entire enterprise is as follows:
Enterprise Value = Equity Value + Value of Interest-Bearing Debt
$3,955,000 = $2,780,000 + $1,175,000
The effectiveness of the multiple approach to valuation depends partly
on the reliability of the earnings fi gure. The most recent earnings might,
for example, be unnaturally depressed by a onetime write-off of obsolete
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252�HBR’s Entrepreneur’s Handbook
inventory or pumped up by the sale of a subsidiary company. For this rea-
son, you have to factor out random and nonrecurring items. Similarly,
you should review expenses to determine that they are normal—neither
extraordinarily high nor extraordinarily low. For example, inordinately
low maintenance charges over a period would pump up near-term earn-
ings but would result in extraordinary expenses in the future for deferred
maintenance. Similarly, nonrecurring windfall sales can also distort the
earnings picture.
In small, closely held companies, you need to pay particular attention
to the salaries of the owner-managers and the members of their families. If
these salaries have been unreasonably high or low, an adjustment of earn-
ings is required. You should also assess the depreciation rates to deter-
mine their validity and, if necessary, to make appropriate adjustments to
reported earnings.
Earnings before interest and taxes (EBIT) multiple
The reliability of the multiple approach to valuation just described depends
on the comparability of the fi rm or fi rms used as proxies for the target
company. In the Amalgamated example, we relied heavily on the observed
earnings multiple of Acme Corporation, a publicly traded company whose
business is similar to Amalgamated’s. Unfortunately, these two compa-
nies could produce equal operating results and yet indicate much different
bottom-line profi ts to their shareholders.
How is this possible? The answer is twofold. The two companies show
different bottom lines because of how they are fi nanced and because of
taxes. If a company is heavily fi nanced with debt, its interest expenses will
be large, and those expenses will reduce the total dollars available to the
owners at the bottom line. Similarly, one company’s tax bill might be much
higher than the other’s for some reason that has little to do with its future
wealth-producing capabilities. And taxes reduce bottom-line earnings.
Consider the hypothetical scenario in table C-1. Notice that the two
companies produce the same earnings before interest and taxes (EBIT).
But because Acme uses more debt and less equity in fi nancing its assets,
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Appendix C: Valuation�253
its interest expense is much higher ($350,000 versus $110,000). This dra-
matically reduces its earnings before income taxes compared with that
of Amalgamated. Even though each pays an equal percentage in income
taxes, Acme ends up with substantially lower bottom-line earnings.
This earnings variation between two otherwise comparable enterprises
would produce different equity values. You can circumvent the problem
by using EBIT instead of bottom-line earnings in the valuation process.
Some practitioners go one step further and use the EBITDA (EBIT plus de-
preciation and amortization) multiple. Depreciation and amortization are
noncash charges against bottom-line earnings—accounting allocations
that tend to create differences between otherwise similar fi rms. By using
EBITDA in the valuation equation, you avoid this potential distortion.
Discounted cash-fl ow method
The earnings-based methods just described are based on historical perfor-
mance—what happened last year. But past performance is no assurance of
future results. If you were making an offer to buy a local small business,
chances are that you’d base your offer on its ability to produce profi ts in
the years ahead. Similarly, if your company were hatching plans to acquire
Amalgamated Hat Rack, it would be less interested in what Amalgamated
earned in the past than in what it is likely to earn in the future under new
management.
TABLE C-1
Hypothetical income statements of Amalgamated Hat Rack and
Acme Corporation
Amalgamated Acme
Earnings before interest and taxes $757,500 $757,500
Less: Interest expense $110,000 $350,000
Earnings before income tax $647,500 $407,400
Less: Income tax $300,000 $187,000
Net income $347,500 $220,500
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254�HBR’s Entrepreneur’s Handbook
We can direct our earnings-based valuation toward the future by using
a more sophisticated valuation method: discounted cash fl ow (DCF). The
DCF valuation method accounts for the time value of money (concepts be-
yond the scope of this volume but described in many books on fi nance).
DCF determines value by calculating the present value of a business’s fu-
ture cash fl ows, including its terminal value. Because those cash fl ows are
available to both equity holders and debt holders, DCF can refl ect the value
of the enterprise as a whole or can be confi ned to the cash fl ows left avail-
able to shareholders.
The DCF method has numerous strengths:
• It recognizes the time value of future cash fl ows.
• It is future oriented and estimates future cash fl ows in terms of
what the new owner could achieve.
• It accounts for the buyer’s cost of capital.
• It does not depend on comparisons with similar companies—
comparisons that are bound to be different in various dimensions
(e.g., earnings-based multiples).
• It is based on real cash fl ows instead of accounting values.
On the downside, the DCF method assumes that future cash fl ows,
including the terminal value, can be estimated with reasonable accuracy.
This is rarely the case for cash-fl ow estimates made far into the future.
Clearly, the information given here will not make you an expert valu-
ation practitioner, but with a little refl ection, it should put you in a better
position to deal with those practitioners in negotiating the sale of your own
company or the purchase of another.
Summing up
The important but diffi cult subject of business valuation can be summarized in three
types of approaches:
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Appendix C: Valuation�255
■ Asset-based: This valuation approach includes the use of equity book
value, adjusted book value, liquidation value, or replacement value. In gen-
eral, these methods are easy to calculate and to understand but have nota-
ble weaknesses. Except for replacement and adjusted book methods, they
fail to refl ect the actual market values of assets; they also fail to recognize
the intangible value of an ongoing enterprise, which derives much of its
wealth-generating power from human knowledge, skill, and reputation.
■ Earnings-based: This valuation approach includes the price-earnings
method, the EBIT method, and the EBITDA method. The earnings-based
approach is generally superior to asset-based methods, but it depends on
the availability of comparable businesses whose P/E multiples are known.
■ Discounted-cash-fl ow-based: This method includes the time value of
money. The DCF method has many advantages, the most important being
its future-looking orientation. The method estimates future cash fl ows in
terms of what a new owner could achieve. It also recognizes the buyer’s
cost of capital. The major weakness of the method is the diffi culty inherent
in producing reliable estimates of future cash fl ows.
In the end, these approaches to valuation are bound to produce diff erent out-
comes. Even the same method applied by two experienced professionals can pro-
duce diff erent results. For this reason, most appraisers use more than one method
in approximating the true value of an asset or a business.
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Appendix D
Selling Restricted
and Control
Securities:
SEC Rule 144
The trading of common stock acquired before an IPO is restricted by the
US Securities and Exchange Commission (SEC). Several rules govern how
that restriction can be lifted. Here is the SEC’s own description of its key
rule governing restricted shares.
When you acquire restricted securities or hold control securities (see
the next section for defi nitions), you must fi nd an exemption from the SEC’s
registration requirements to sell them in a public marketplace. Rule 144
allows public resale of restricted and control securities if various condi-
tions are met. This overview tells you what you need to know about selling
your restricted or control securities. It also describes how to have a restric-
tive legend removed.
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258�HBR’s Entrepreneur’s Handbook
What are restricted and control securities?
Restricted securities are securities acquired in unregistered, private sales
from the issuing company or from an affi liate of the issuer. Investors typ-
ically receive restricted securities through private placement offerings,
Regulation D offerings, employee stock ownership plans, as compensa-
tion for professional services, or in exchange for providing seed money or
startup capital to the company. Rule 144(a)(3) identifi es which sales pro-
duce restricted securities.
Control securities are those held by an affi liate of the issuing company.
An affi liate is a person, such as an executive offi cer, a director, or a large
shareholder, in a relationship of control with the issuer. Control means the
power to direct the management and policies of the company in question,
whether through the ownership of voting securities, by contract, or other-
wise. If you buy securities from a controlling person or an affi liate, you take
restricted securities, even if they were not restricted in the affi liate’s hands.
If you acquire restrictive securities, you will almost always receive a
certifi cate stamped with a “restrictive” legend. The legend indicates that
the securities may not be resold in the marketplace unless they are reg-
istered with the SEC or are exempt from the registration requirements.
Certifi cates for control securities usually are not stamped with a legend.
What are the conditions of Rule 144?
If you want to sell your restricted or control securities to the public, you
can meet the applicable conditions set forth in Rule 144. The rule is not the
exclusive means for selling restricted or control securities, but it provides a
safe-harbor exemption to sellers. The rule’s fi ve conditions are summarized
below:
1. Holding period: Before you may sell any restricted securities in
the marketplace, you must hold them for a certain period. If the
company that issued the securities is a “reporting company” in
that it is subject to the reporting requirements of the Securities
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Appendix D: Selling Restricted and Control Securities�259
Exchange Act of 1934, then you must hold the securities for at least
six months. If the issuer of the securities is not subject to the report-
ing requirements, then you must hold the securities for at least
one year. The relevant holding period begins when the securities
were bought and fully paid for. The holding period only applies to
restricted securi ties. Because securities acquired in the public mar-
ket are not restricted, there is no holding period for an affi liate who
purchases securities of the issuer in the marketplace. But the resale
of an affi liate’s shares as control securities is subject to the other
conditions of the rule.
Additional securities purchased from the issuer do not affect
the holding period of previously purchased securities of the same
class. If you purchased restricted securities from another nonaffi li-
ate, you can tack on that nonaffi liate’s holding period to your hold-
ing period. For gifts made by an affi liate, the holding period begins
when the affi liate acquired the securities and not on the date of the
gift. In the case of a stock option, including employee stock options,
the holding period begins on the date the option is exercised and not
the date it is granted.
2. Current public information: There must be adequate current infor-
ma tion about the issuing company publicly available before the sale
can be made. For reporting companies, this condition generally
means that the companies have complied with the periodic report-
ing requirements of the Securities Exchange Act of 1934. For non-
reporting companies, this means that certain company information,
including information about the nature of its business, the identity
of its offi cers and directors, and its fi nancial statements, is publicly
available.
3. Trading volume formula: If you are an affi liate, the number of
equity securities you may sell during any three-month period cannot
exceed the greater of 1 percent of the outstanding shares of the same
class being sold, or if the class is listed on a stock exchange, the
greater of 1 percent or the average reported weekly trading volume
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260�HBR’s Entrepreneur’s Handbook
during the four weeks preceding the fi ling of a notice of sale on
Form 144. Over-the-counter (OTC) stocks, including those quoted
on the OTC Bulletin Board and the Pink Sheets, can only be sold
using the 1 percent measurement.
4. Ordinary brokerage transactions: If you are an affi liate, the sales
must be handled in all respects as routine trading transactions, and
brokers may not receive more than a normal commission. Neither
the seller nor the broker can solicit orders to buy the securities.
5. Filing a notice of proposed sale with the SEC: If you are an af-
fi liate, you must fi le a notice with the SEC on Form 144 if the sale
involves more than fi ve thousand shares or the aggregate dollar
amount is greater than $50,000 in any three-month period.
If I am not an affi liate of the issuer, what
conditions of Rule 144 must I comply with?
If you are not (and have not been for at least three months) an affi liate of
the company issuing the securities and have held the restricted securities
for at least one year, you can sell the securities without regard to the condi-
tions in Rule 144 discussed above. If the issuer of the securities is subject to
the Exchange Act reporting requirements and you have held the securities
for at least six months but less than one year, you may sell the securities as
long as you satisfy the current public-information condition.
Can the securities be sold publicly if the
conditions of Rule 144 have been met?
Even if you have met the conditions of Rule 144, you can’t sell your re-
stricted securities to the public until you’ve gotten the legend removed
from the certifi cate. Only a transfer agent can remove a restrictive legend.
But the transfer agent won’t remove the legend unless you’ve obtained the
consent of the issuer—usually in the form of an opinion letter from the
issuer’s counsel—that the restrictive legend can be removed. Unless this
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Appendix D: Selling Restricted and Control Securities�261
happens, the transfer agent lacks the authority to remove the legend and
permit execution of the trade in the marketplace.
To have the legend removed, an investor should contact the company
that issued the securities, or the transfer agent for the securities, to ask
about the procedures for removing a legend. Removing the legend can be a
complicated process requiring you to w ork with an attorney who special-
izes in securities law.
What if a dispute arises over whether
I can remove the legend?
If a dispute arises over whether a restrictive legend can be removed, the
SEC will not intervene. Removal of a legend is a matter solely in the discre-
tion of the issuer of the securities. State law, not federal law, covers disputes
about the removal of legends. Thus, the SEC will take no action in any de-
cision or dispute about removing a restrictive legend.
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Glossary
ACCELERATOR A time-limited cohort program for early-stage businesses
that comes with equity investment.
ACCOUNTS PAYABLE A category of balance-sheet liabilities representing
moneys owed by the company.
ACCOUNTS RECEIVABLE A category of balance-sheet assets representing
moneys owed to the company by customers and others.
ACID-TEST RATIO The ratio of so-called quick assets (cash, marketable se-
curity, and accounts receivable) to current liabilities. Unlike the current
ratio, inventory is left out of the calculation.
ADJUSTED BOOK VALUE A refi nement of the book-value method of valua-
tion that attempts to restate the value of certain assets on the balance sheet
according to realistic market values.
AMORTIZATION A noncash expense that effectively reduces the balance-
sheet value of an intangible asset over its presumed useful life.
ANGEL INVESTOR A high-net-worth individual, usually a successful busi-
nessperson or professional, who provides early-stage capital to a startup
business in the form of debt, ownership capital, or both.
ASSETS The balance-sheet items in which a company invests so that it can
conduct business. Examples include cash and fi nancial instruments, inven-
tories of raw materials and fi nished goods, land, buildings, and equipment.
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264�Glossary
Assets also include moneys owed to the company by customers and oth-
ers—an asset category referred to as accounts receivable.
BALANCE SHEET A fi nancial statement that describes the assets owned by
the business and shows how those assets are fi nanced—with the funds of
creditors (liabilities), the equity of the owners, or both. Also known as the
statement of fi nancial position.
BOND A debt security usually issued with a fi xed interest rate and a stated
maturity date. The bond issuer has a contractual obligation to make peri-
odic interest payments and to redeem the bond at its face value on maturity.
BOOTSTRAP FINANCING A form of startup fi nancing in which the found-
ers rely on their own personal fi nancial resources and those of friends,
family, employees, and suppliers to launch the business.
BREAKEVEN ANALYSIS A form of analysis that helps determine how much
(or how much more) a company needs to sell to pay for the fi xed invest-
ment—in other words, at what point the company will break even on its
cash fl ow.
BUSINESS MODEL A conceptual description of an enterprise’s revenue
sources, cost drivers, investment size, and success factors and how they
work together.
BUSINESS PLAN A document that explains a business opportunity, iden-
tifi es the market to be served, and provides details about how the entre-
preneurial organization plans to pursue it. Ideally it describes the unique
qualifi cations that the management team brings to the effort, defi nes the
resources required for success, and forecasts results over a reasonable time
horizon.
CAPITAL MARKETS The fi nancial markets in which long-term debt instru-
ments and equity securities—including private placements—are issued
and traded.
CASH-FLOW STATEMENT A fi nancial statement that details the reasons for
changes in cash (and cash equivalents) during the accounting period. More
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Glossary�265
specifi cally, it refl ects all changes in cash as affected by operating activi-
ties, investments, and fi nancing activities.
C CORPORATION In the United States, an entity chartered by the state and
treated as a person under the law. The C corporation can have an infi nite
number of owners. Ownership is evidenced by shares of company stock.
The entity is managed on behalf of shareholders—at least indirectly—by a
board of directors.
COLLATERAL An asset pledged to the lender until the loan is satisfi ed.
COMMERCIAL PAPER A short-term fi nancing instrument used primarily
by large, creditworthy corporations as an alternative to short-term bank
borrowing. Most paper is sold at a discount to its face value and is redeem-
able at face value on maturity.
COMMON STOCK (or COMMON SHARES) A security that represents a frac-
tional ownership interest in the corporation that issued it.
COST OF GOODS SOLD On the income statement, what it costs a company
to produce its goods and services. This fi gure includes raw materials, pro-
duction, and direct labor costs.
CURRENT ASSETS Assets that are most easily converted to cash: cash
equivalents such as certifi cates of deposit and US Treasury bills, receiv-
ables, and inventory. Under generally accepted accounting principles, cur-
rent assets are those that can be converted into cash within one year.
CURRENT LIABILITIES Liabilities that must be paid in one year or sooner;
these typically include short-term loans, salaries, income taxes, and ac-
counts payable.
CURRENT RATIO Current assets divided by current liabilities. This ratio is
often used as a measure of a company’s ability to meet currently maturing
obligations.
DEBT RATIO The ratio of debt to either assets or equity in a company’s fi –
nancial structure.
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266�Glossary
DEPRECIATION A noncash expense that effectively reduces the balance-
sheet value of an asset over its presumed useful life.
DISCOUNTED CASH FLOW (DCF) A method based on the time value of
money, it calculates value by fi nding the present value of a business’s future
cash fl ows.
DUE DILIGENCE With respect to a public offering of securities, the inves-
tigation of facts and statements of risk made in the issuer’s registration
statement.
EBIT A measure of a fi rm’s profi ts that calculates its earnings before inter-
est and taxes.
EMPLOYEE STOCK OWNERSHIP PLAN (ESOP) In the United States, a for-
mal plan under which corporate shares are acquired by the plan on behalf
of employees, for whom it is a tax-qualifi ed retirement plan.
ENTERPRISE VALUE The value of a company’s equity plus its debt.
EQUITY BOOK VALUE The value of total assets less total liabilities.
EQUITY CAPITAL Capital contributed to a business that provides rights of
ownership in return.
EXECUTIVE SUMMARY In a business plan, a short section that compel-
lingly explains the opportunity, shows why it is timely, describes how the
company plans to pursue it, outlines the entrepreneur’s expectation of re-
sults, and includes a thumbnail sketch of the company and the manage-
ment team.
FINANCIAL LEVERAGE See “leverage.”
FIXED ASSETS Assets that are diffi cult to convert to cash—for example,
buildings and equipment. Sometimes called plant assets.
FIXED COSTS Costs that are incurred by the business and stay about the
same, no matter how many goods or services are produced.
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Glossary�267
GOODWILL An intangible balance-sheet asset. If a company has pur-
chased another company for a price above the fair market value of its as-
sets, that “goodwill” is recorded as an asset. Goodwill may also represent
intangible things such as the acquired company’s excellent reputation, its
brand names, or its patents, all of which may have real value.
GROSS PROFIT Sales revenues less the cost of goods sold. The roughest
measure of profi tability. Also called gross margin.
INCOME STATEMENT A fi nancial statement that indicates the cumulative
results of operations over a specifi ed period. Also referred to as the profi t-
and-loss statement, or P&L.
INCUBATOR A development program for new businesses. Incubators usu-
ally either operate as a nonprofi t or charge a venture for rent (coworking
space is shared with other young companies). Work with an incubator is
not limited to the early stages of a venture’s development; some incubators
specialize in later-phase growth.
INITIAL PUBLIC OFFERING (IPO) A corporation’s fi rst offering of its shares
to the public.
INVENTORY The supplies, raw materials, components, and so forth that a
company uses in its operations. It also includes work in process—goods in
various stages of production—as well as fi nished goods waiting to be sold
or shipped.
IPO See “initial public offering.”
LEVERAGE The degree to which the activities of a company are sup-
ported by liabilities and long-term debt as opposed to owners’ capital
contributions.
LEVERAGED BUYOUT The purchase of a company using a signifi cant
amount of borrowed funds in addition to the buyer’s own equity. Their
equity is thus “leveraged” to provide more capital for the purchase. The
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268�Glossary
company’s cash fl ow provides the collateral for the loans and is used to
repay them over time.
LIABILITY A claim against a company’s assets.
LIMITED-LIABILITY CORPORATION (LLC) A hybrid form of company struc-
ture, combining benefi ts of both a partnership and a corporation.
LIMITED PARTNERSHIP A hybrid form of organization having both limited
and general partners. The general partner (there may be more than one)
assumes management responsibility and unlimited liability for the busi-
ness and must have at least a 1 percent interest in profi ts and losses. The
limited partner (or partners) has no voice in management and is legally
liable only for the amount of his or her capital contribution plus any other
debt obligations specifi cally accepted.
MINIMUM VIABLE PRODUCT In product development, an initial offering
with limited features that allows developers to test their assumptions
about what customers value, how the product performs in the market, and
so forth.
NET INCOME The “bottom line” of the income statement. Net income is
revenues less expenses less taxes. Also referred to as net earnings or net
profi ts.
NET WORKING CAPITAL Current assets less current liabilities; the amount
of money a company has tied up in short-term operating activities.
NETWORK EFFECTS A phenomenon in which a product’s value for users
increases as the number of users of that product increases.
OPERATING EARNINGS On the income statement, gross margin less oper-
ating expenses and depreciation. Often called earnings before interest and
taxes, or EBIT.
OPERATING EXPENSES On the balance sheet, a category that includes ad-
ministrative expenses, employee salaries, rents, sales and marketing costs,
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Glossary�269
as well as other costs of business not directly attributed to the cost of man-
ufacturing a product.
OPERATING LEVERAGE The extent to which a company’s operating costs
are fi xed instead of variable. For example, a company that relies heavily on
machinery and very few workers to produce its goods has a high operating
leverage.
OWNERS’ EQUITY What, if anything, is left over after total liabilities are
deducted from total assets. Owners’ equity is the sum of capital contrib-
uted by owners plus their retained earnings. Also known as shareholders’
equity.
PARTNERSHIP A business entity with two or more owners. In the United
States, it is treated as a proprietorship for tax and liability purposes.
Earnings are distributed according to the partnership agreement and are
treated as personal income for tax purposes. Thus, like the sole proprie-
torship, the partnership is simply a conduit for generating income for its
partners.
PITCH DECK A slide presentation created to describe a new business ven-
ture to potential investors.
PIVOT A substantive adjustment to a startup’s strategy, business model, or
offering, often in response to market feedback or testing.
PLATFORM (ALSO “MULTISIDED PLATFORM”) A business that brings to-
gether producers and consumers and facilitates exchanges and interactions,
often in reference to digital businesses such as eBay, Uber, and Alibaba, but
also describing the models of companies like malls and temp agencies.
PREFERRED STOCK An equity-like security that pays a specifi ed dividend
and has a superior position to common stock in case of distributions or
liquidation.
PRESENT VALUE The monetary value today of a future payment discounted
at some annual compound interest rate.
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270�Glossary
PRICE-EARNINGS MULTIPLE The price of a share of stock divided by earn-
ings per share.
PRIVATE PLACEMENT The sale of company stock to one or a few private
investors instead of to the public.
PROFIT Financial gain, calculated as the difference between revenue and
expenses.
PROFIT-AND-LOSS STATEMENT (P&L) See “income statement.”
PROFIT MARGIN The percentage of every dollar of sales that makes it to
the bottom line. Profi t margin is net income after tax divided by net sales.
Sometimes called the return on sales.
PRO FORMA FINANCIAL STATEMENT Financial statement (balance sheet
or income statement) containing hypothetical or forecast data.
PROSPECTUS A formal document that provides full disclosure to potential
investors about the company, its business, its fi nances, and the way it in-
tends to use the proceeds of its securities issuance. In its preliminary form,
it is known as a red herring.
RED HERRING See “prospectus.”
REPLACEMENT VALUE A valuation approach that estimates the cost of re-
producing an asset, rather than the more common reliance on an asset’s
book value.
RETAINED EARNINGS Annual net profi ts that accumulate on a company’s
balance sheet after dividends are paid.
REVENUE The amount of money that results from selling products or ser-
vices to customers.
ROAD SHOW A series of meetings between company offi cials and prospec-
tive investors, usually held in major cities around the country in conjunc-
tion with a forthcoming issue of corporate securities. The investors can put
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Glossary�271
questions to the CEO or CFO about the company and the intended offering
of securities.
ROUNDS (FUNDING) One way of defi ning the stage of a startup’s growth.
The seed stage is the fi rst funding round, when the venture fi rst borrows
capital to fi nance growth, typically from family or friends. The Series A
round is the next stage, often involving angel investors. Finally, the Se-
ries B round takes the company to scale and often involves venture capital.
S CORPORATION In the United States, a closely held corporation whose
tax status is the same as the partnership’s but whose participants enjoy the
liability protections granted to corporate shareholders. In other words, it is
a conduit for passing profi ts and losses directly to the personal income tax
returns of its shareholders, whose legal liabilities are limited to the amount
of their capital contributions.
SEED INVESTMENT See “rounds (funding).”
SERIAL ENTREPRENEUR An individual who has started multiple busi-
nesses over time.
SERIES (FUNDING) See “rounds (funding).”
SOLE PROPRIETORSHIP A business owned by a single individual. In the
United States, this owner and the business are one and the same for tax
and legal liability purposes. The proprietorship is not taxed as a separate
entity. Instead, the owner reports all income and deductible expenses for
the business on Schedule C of his or her personal income tax return.
STRATEGY A plan that will differentiate the enterprise and give it a com-
petitive advantage.
TIMES-INTEREST-EARNED RATIO Earnings before interest and taxes di-
vided by interest expense. Creditors use this ratio to gauge a company’s
ability to make future interest payments in the face of fl uctuating operat-
ing results.
VARIABLE COSTS Costs that rise or fall with the volume of output.
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272�Glossary
VENTURE CAPITALIST (VC) A high-risk investor who seeks an equity po-
sition in a startup or an early-growth company having high potential. In
return for capital, the VC typically takes a signifi cant percentage owner-
ship of the business and a position on its board.
WARRANT A security that gives the holder the right to purchase common
shares of the warrant-issuing company at a stated price for a stated period.
The stated price is generally set higher than the current valuation of the
shares.
WORKING CAPITAL See “net working capital.”
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Further Reading
Part 1: Preparing for the Journey
Articles
Andreessen, Marc, and Adi Ignatius. “In Search of the Next Big Thing,” Harvard
Business Review, May 2013 (product #R1305G). Cofounder and partner of
VC fi rm Andreessen Horowitz talks about the challenges of entrepreneurship
today.
Bhidé, Amar. “The Questions Every Entrepreneur Must Answer,” Harvard Busi-
ness Review, November–December 1996 (product #96603). A classic article:
entrepreneurs tend to have a bias for action, but they should also step back and
ask themselves about their personal goals as well as the company’s strategy.
Butler, Timothy. “Hiring an Entrepreneurial Leader,” Harvard Business Review,
March–April 2017 (product #1702E). A Harvard Business School professor
describes new research that shows what makes the most successful entrepre-
neurial leaders.
Valencia, Jordana. “How Founders Can Recognize and Combat Depression.”
HBR.org, February 17, 2017. Entrepreneurs are 30 percent more likely to
experience depression than their nonentrepreneurial counterparts; this article
discusses how to address it—and how to avoid it to begin with.
Books
Ruback, Richard S., and Royce Yudkoff. HBR Guide to Buying a Small Business
(HBR Guide Series). Boston: Harvard Business Review Press, 2016. If you want
to run your own company but don’t want to start it from scratch, consider buy-
ing an existing small business.
Part 2: Defi ning Your Enterprise
Articles
Blank, Steve. “Why the Lean Start-Up Changes Everything.” Harvard Business
Review, May 2013 (product #1305C). Introducing an experimental approach to
creating a new business.
H7303-Entrepreneur.indb 273H7303-Entrepreneur.indb 273 11/2/17 1:15 PM11/2/17 1:15 PM
274�Further Reading
Brown, Tim. “Design Thinking.” Harvard Business Review, June 2008 (product
#R0806E). How to imbue innovation with a human-centered approach.
Hagiu, Andre, and Simon Rothman. “Network Effects Aren’t Enough.” Harvard
Business Review, April 2016 (product #R1604D). How to avoid the pitfalls of
platform businesses with rapid growth.
Kavadias, Stelios, et al. “The Transformative Business Model.” Harvard Business
Review, October 2016 (product #R1610H). How an innovative business model
can change your industry and build your business.
Ladd, Ted. “The Limits of the Lean Start-Up Method.” HBR.org, March 7, 2016.
The lean startup method can work, but there are other things to keep in mind.
Ovans, Andrea. “What Is a Business Model?” HBR.org, January 23, 2015. A primer
on business models and how thinking about the concept has evolved over the
last two decades.
Magretta, Joan. “Why Business Models Matter.” Harvard Business Review, May
2002 (product #R0205F). What a business model is, how it differs from strat-
egy, and why it’s important.
McGrath, Rita Gunther. “Transient Advantage.” Harvard Business Review, June
2013 (product #R1306C). Why sustainable competitive advantage is no longer a
viable goal, and what smart companies can do to stay ahead of the competition.
Sahlman, William A. “How to Write a Great Business Plan.” Harvard Business Re-
view, July–August 1997 (product #97409). A classic article by a seasoned scholar
with deep experience in new ventures describes what fi nanciers look for in a
business plan. He explains that most plans waste too much ink on numbers and
devote too little space to the information that truly matters to experienced in-
vestors: the people who will run the venture, the opportunity and its economic
underpinnings, the context of the venture, and the risk-versus-reward situation.
Thomke, Stefan, and Donald Reinertsen. “Six Myths of Product Development.”
Harvard Business Review, May 2012 (product #R1205E). Product development
is different from manufacturing and needs to be managed in a new way.
Van Alstyne, Marshall W., et al. “Pipelines, Platforms, and the New Rules of Strat-
egy.” Harvard Business Review, April 2016 (product #R1604C). Platform busi-
nesses such as online marketplaces and exchanges are in the spotlight for their
impressive growth. How do they achieve such impressive growth, and how does
their structure change what we know about strategy?
Books
Harvard Business Review. Creating Business Plans (HBR 20-Minute Manager
Series). Boston: Harvard Business Review Press, 2014. The fundamentals of
crafting a business plan.
Osterwalder, Alexander. Business Model Generation: A Handbook for Visionaries,
Game Changers, and Challengers. New York: Wiley, 2010. A guide for entrepre-
neurs looking to experiment and iterate on their business models.
Ries, Eric. The Lean Startup: How Today’s Entrepreneurs Use Continuous Inno-
vation to Create Radically Successful Businesses. New York: Crown, 2011. The
book that fi rst introduced lean entrepreneurship in detail.
Sheen, Raymond, with Amy Gallo. HBR Guide to Building Your Business Case
(HBR Guides Series). Boston: Harvard Business Review Press, 2015. For entre-
preneurs and innovators in large organizations alike, a guide to crafting an
appealing business case document.
H7303-Entrepreneur.indb 274H7303-Entrepreneur.indb 274 11/2/17 1:15 PM11/2/17 1:15 PM
Further Reading�275
Part 3: Financing Your Business
Articles
Anderson, Chris. “How to Give a Killer Presentation.” Harvard Business Review,
June 2013 (product #R1306K). The curator of TED talks gives a primer on how
to hook your audience.
Mulcahy, Diane. “Six Myths About Venture Capitalists.” Harvard Business Re-
view, May 2013 (product #R1305E). A clear-eyed view of the VC ecosystem for
entrepreneurs.
Mullins, John. “Use Customer Cash to Finance Your Start-Up.” Harvard Business
Review, July–August 2013 (product #F1307A). Many scalable, tech-oriented
startups are fi nding ways to get early funding from their customers—and to
avoid having to seek outside capital.
Zider, Bob, and Hal R. Varian. “How Venture Capital Works.” Harvard Business
Review, November–December 1998 (product #98611). A classic on the model
that drives venture capitalists.
Books
Baehr, Evan, and Evan Loomis. Get Backed: Craft Your Story, Build the Perfect
Pitch Deck, and Launch the Venture of Your Dreams. Boston: Harvard Business
Review Press, 2016. A handbook for writing a pitch deck—and presenting it to
potential funders.
Berinato, Scott. Good Charts: The HBR Guide to Making Smarter, More Persua-
sive Data Visualizations. Boston: Harvard Business Review Press, 2016. How
to create the most persuasive data visualizations for your business plan or pitch
deck.
Bussgang, Jeffrey, Mastering the VC Game: A Venture Capital Insider Reveals How
to Get from Start-Up to IPO on Your Terms. New York: Portfolio, 2011. Learn
more about the venture-capitalist ecosystem so that you can gain the right
partner for your business.
Duarte, Nancy. HBR Guide to Persuasive Presentations (HBR Guides Series). Bos-
ton: Harvard Business Review Press, 2012. Master the art and science of high-
stakes pitches, from a deck that tells a simple, compelling story to an authentic
speaking style that conveys your competence.
Harvard Business Review. HBR Guide to Finance Basics for Managers (HBR
Guides Series). Boston: Harvard Business Review Press, 2012. What you need
to know about the numbers.
Part 4: Scaling Up
Articles
Bower, Joseph L., and Clayton M. Christensen. “Disruptive Technologies: Catch-
ing the Wave.” Harvard Business Review, January–February 1995 (product
#95103). The seminal article on disruptive innovation.
Christensen, Clayton M., and Michael Overdorf. “Meeting the Challenge of Dis-
ruptive Change.” Harvard Business Review, March 2000 (product #R00202).
H7303-Entrepreneur.indb 275H7303-Entrepreneur.indb 275 11/2/17 1:15 PM11/2/17 1:15 PM
276�Further Reading
How established organizations can stay innovative and avoid being disrupted
by new entrants.
Churchill, Neill C., and Virginia L. Lewis. “Five Stages of Small Business Growth.”
Harvard Business Review, May 1983 (product #83301). This classic describes
the path from startup to established business, addressing the common prob-
lems arising at specifi c stages in their development.
Govindarajan, Vijay. “Great Innovators Create the Future, Manage the Present,
and Selectively Forget the Past.” HBR.org, March 31, 2016. How to go beyond
being an ambidextrous organization—executing for today and innovating for
tomorrow—to also get beyond the values and beliefs that keep you tied to the
past.
Hoffman, Reid, and Tim Sullivan. “Blitzscaling.” Harvard Business Review, April
2016 (product #R1604B). How to manage the spectacularly rapid growth expe-
rienced by some startup wunderkinds.
Zook, Chris, and James Allen. “Reigniting Growth.” Harvard Business Review,
March 2016 (product #R1603F). Using the “founder’s mentality” to keep grow-
ing even as a more established company.
Books
Christensen, Clayton M. The Innovator’s Dilemma, 2nd ed. Boston: Harvard
Business Review Press, 2013. A more detailed look at Christensen’s theory of
disruptive innovation.
Part 5: Looking to the Future
Articles
Wasserman, Noam. “The Founder’s Dilemma.” Harvard Business Review, Febru-
ary 2008 (product #R0802G). A classic article that asks founders, Do you want
to be rich, or do you want to be king?
H7303-Entrepreneur.indb 276H7303-Entrepreneur.indb 276 11/2/17 1:15 PM11/2/17 1:15 PM
Sources
Introduction
Blank, Steve. “Why the Lean Start-Up Changes Everything.” Harvard Business
Review, May 2013.
Brown, Morgan Brown. “Airbnb: The Growth Story You Didn’t Know.” https://
growthhackers.com/growth-studies/airbnb.
Bygrave, William D., ed. The Portable MBA in Entrepreneurship, 2nd ed. New
York: J. Wiley & Sons, 1997.
McIntyre, Douglas A. “Airbnb Reaches $25.5 Billion Valuation,” 24/7 Wall St.
November 21, 2015, http://247wallst.com/services/2015/11/21/airbnb -reaches
-25-5-billion-valuation.
Texiera, Thales S., and Morgan Brown. “Airbnb, Etsy, Uber: Growing from One
Thousand to One Million Customers,” Case 516-108. Boston: Harvard Business
School, June 7, 2016.
What’s ahead
Gordon Mills, Karen, and Brayden McCarthy. “The State of Small Business Lend-
ing: Innovation and Technology and the Implications for Regulation.” Working
paper 17-042. Boston: Harvard Business School, 2016.
Chapter 1: Is Starting a Business Right for You?
Ideas and drive
Gergen, Christopher, and Gregg Vanourek. “Vision(ary) Entrepreneur,” HBR.org,
August 14, 2008.
People skills
Baehr, Evan, and Evan Loomis. Get Backed: Craft Your Story, Build the Perfect
Pitch Deck, Launch the Venture of Your Dreams. Boston: Harvard Business
Review Press, 2015.
Isenberg, Daniel. “Entrepreneurial Passion.” HBR.org, January 6, 2010.
Onyemah, Vincent, Martha Rivera Pesquera, and Abdul Ali. “What Entrepreneurs
Get Wrong.” Harvard Business Review, May 2013.
H7303-Entrepreneur.indb 277H7303-Entrepreneur.indb 277 11/2/17 1:15 PM11/2/17 1:15 PM
278�Sources
Ruback, Richard S., and Royce Yudkoff. HBR Guide to Buying a Small Business
(HBR Guide Series). Boston: Harvard Business Review Press, 2017.
Work style
Kuemmerle, Walter. “A Test for the Fainthearted,” Harvard Business Review, May
2012.
Financial savvy
HBS Working Knowledge. “Skills and Behaviors That Make Entrepreneurs Suc-
cessful.” Harvard Business School, June 6, 2016.
Entrepreneurial background
Bricklin, Dan. “Natural-Born Entrepreneur,” Harvard Business Review, Septem-
ber 2001, 53–59.
Chapter 2: Shaping an Opportunity
Evaluating the opportunity
Hagiu, Andrei, and Simon Rothman. “Network Effects Aren’t Enough.” HBR.org,
April 2016.
Timmons, Jeffry A. New Venture Creation, 6th ed. Burr Ridge, IL: McGraw
Hill-Irwin, 2004.
———. “Opportunity Recognition.” In The Portable MBA in Entrepreneurship,
2nd ed. Edited by William D. Bygrave. New York: J. Wiley & Sons, 1997.
Vermeulen, Freek. “What So Many Strategists Get Wrong About Digital Disrup-
tion.” HBR.org, January 3, 2017.
Chapter 3: Building Your Business Model and Strategy
Ovans, Andrea. “What Is a Business Model?” HBR.org, January 23, 2015.
Defi ning your business model
Blank, Steve. “Why the Lean Start-Up Changes Everything.” Harvard Business
Review, May 2013.
Fallon, Nicole. “Accelerator Programs 101: How to Apply and What to Expect.”
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Financing growth at eBay
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Chapter 8: Angel Investment and Venture Capital
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———. “How Venture Capitalists Really Assess a Pitch.” Harvard Business Review,
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Chapter 9: Going Public
Weighing the decision to go public
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The role of the investment bank
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Chapter 10: Sustaining Entrepreneurial Growth
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2016.
The impact of growth
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Lien, Tracy. “Uber Is on Growth Fast Track, Leaked Document Shows.” Los Ange-
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Growth strategy
Anthony, Scott, and Evan I. Schwartz. “What the Best Transformational Leaders
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Chopra, Sunil, and Murali Veeraiyan. “Movie Rental Business: Blockbuster, Net-
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2016.
Chapter 11: Leadership for a Growing Business
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Harvard Business School Publishing, 1995.
The right leadership approach for your size
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393-107. Boston: Harvard Business School Publishing, 1993.
Is it time to change the guard?
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MacPherson, Kerrie. “Who Advises the Entrepreneur?” HBR.org, October 22,
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Mulcahy, Diane. “Six Myths About Venture Capitalists.” Harvard Business Review,
May 2013.
Chapter 12: Keeping the Entrepreneurial Spirit Alive
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3M Corporation.” HBR.org, August 6, 2013.
Pisano, Gary P. “You Need an Innovation Strategy.” Harvard Business Review,
June 2015.
Preserve an innovation-friendly culture
Harvard Business Review. Innovative Teams (20-Minute Manager Series). Boston:
Harvard Business Review Press, 2015.
Tushman, Michael L., and Charles A. O’Reilly III. Winning Through Innovation:
A Practical Guide to Leading Organizational Change and Renewal. Boston:
Harvard Business School Press, 1997.
Establish vision and strategic direction
Hoffman, Reid, and Tim Sullivan. “Blitzscaling.” Harvard Business Review, April
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Hire people who have entrepreneurial attitudes
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ting the Idea into Practice.” HBR.org, September 19, 2011.
Christensen, Clayton M., and Michael Overdorf. “Meeting the Challenge of Dis-
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Golsby-Smith, Tony. “Want Innovative Thinking? Hire from the Humanities.”
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Tushman, Michael L., and Charles A. O’Reilly III. Winning Through Innovation:
A Practical Guide to Leading Organizational Change and Renewal. Boston:
Harvard Business School Press, 1997.
Chapter 13: Harvest Time
Harvesting mechanisms
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Appendix A: Understanding Financial Statements
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Appendix C: Valuation
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H7303-Entrepreneur.indb 284H7303-Entrepreneur.indb 284 11/2/17 1:15 PM11/2/17 1:15 PM
Index
accelerators, 47–48, 111–113, 142
access-based positioning, 51–52
accounting equation, 227–228
accounting software, 65
accounts payable, 239
accounts receivable, 239, 248
accrued expenses, 239
acid-test ratio, 117
adjusted book value, 248
advice, 78–79
advisory boards, 188, 190–191
agile development, 29–30, 31
Airbnb, 1–2, 16, 46–47, 55, 57, 173
Akamai Technologies, 162–164
Alibaba, 55, 56, 57
alignment, with strategy, 54–55
Amazon, 173
ambidextrous organizations, 209
Andreessen, Marc, 188
Angel Capital Association, 134
angel investors, 106, 131–136
connecting with, 134–135
getting funding from, 135–136
groups and networks, 135
overview of, 132–134
AngelList, 134
Apple Computer, 50–51, 104–105, 138,
203
asset-based valuations, 247–249
assets
in accounting equation, 227–228
on balance sheet, 228–230
current, 228
fi xed, 228–229
intangible, 230
matching fi nancing and, 128–129
selling, 219–220
balance sheets, 91, 227–233
bank accounts, 65
bank loans, 110, 115–118, 121
behavior management, 183, 186
Benchmark Capital, 145–146
Blockbuster, 175
board members, 190–191
board of directors, 90
bonds, 127
bootstrap fi nancing, 105
Boston Beer Company, 19, 178–179
breakeven analysis, 241–244
Bricklin, Dan, 19
budgets, 79
bulleted lists, 95–96
business appraisers, 222
business brokers, 218–219
business entities
C corporations, 70–72, 76
choosing form of, 74–76
general partnerships, 67–69, 76
limited liability companies, 73–74, 76
limited partnerships, 69–70, 76
S corporations, 72–73, 76
sole proprietorships, 63–66, 76
business life cycles, 103–105
business-model canvas, 29–30
business models
Airbnb, 46–47
analogies, 45
building, 41–49
H7303-Entrepreneur.indb 285H7303-Entrepreneur.indb 285 11/2/17 1:15 PM11/2/17 1:15 PM
286�Index
in business plan, 85
canvas, 29–30
considerations for, 43–46
discovery plan in, 48–49
power of, 42, 43
sample, 44
testing, 46–47
business opportunities. See opportunities
business owners, children of, 19. See also
entrepreneurs; founders
business plans
benefi ts of, 78–79
changing nature of, 79–80
company, offering, and strategy in,
83–86
contents, 81–82
design elements in, 95–96
executive summary in, 81–82
fi nancial plans in, 91
format, 81
goals in, 84–85
graphics in, 96–98
interests of readers and, 98
key elements of, 80–92
marketing plans in, 89–90
operating plans in, 90–91
opportunity in, 82–83
overview of, 77–78
ownership information in, 86
style of, 92–99
team description in, 86–89
business types, 103–105
business valuation, 146, 220–222,
245–255
Bygrave, William, 1
capital
debt, 115–120, 122
equity, 70–71, 106, 120–121, 131
cash fl ow
versus profi t, 239
shearing, 219
cash-fl ow statements, 91, 236–240
cashing out, 213–223
C corporations, 70–72, 76
advantages of, 71
disadvantages of, 71–72
celebration, 202
change, being prepared for, 57–58
charts, in business plans, 96–98
Chesky, Brian, 1–2
closely held businesses, 246–247, 252
collateral, 118
commercial bank loans, 110, 121
commercial paper, 127
company organization, 63–76
C corporations, 70–72, 76
choosing form of, 74–76
general partnerships, 67–69, 76
limited liability companies, 73–74, 76
limited partnerships, 69–70, 76
S corporations, 72–73, 76
sole proprietorships, 63–66, 76
company valuation, 146, 220–222,
245–255
competition
analyzing the, 38–39
being prepared for, 58–60
competitive advantage, 49–50
intellectual property and, 86
strategy for gaining, 49–60
sustainability of, 60
competitors
analysis of, in business plan, 85
differences between, 50
strategy to protect against, 175–176
complacency, 197–198
content management, 182–183, 186
contents section, of business plan, 81–82
context management, 184–185, 186
contribution margin, 242
control, 202
copycat businesses, 58–59
copyrights, 86
Corning, 196
corporate venture capital, 137
corporations
board of directors, 90
C, 70–72, 76
S, 72–73, 76
cost drivers, 43
costs of goods sold, 234
cost structure, 33–34
creative destruction, 3
creativity, 13, 198. See also innovation
credit history, 118
business models (continued)
H7303-Entrepreneur.indb 286H7303-Entrepreneur.indb 286 11/2/17 1:15 PM11/2/17 1:15 PM
Index�287
critical activities, 54
critical success factors, 43
crowdfunding, 110–111
crowdsourcing, 106
current assets, 117, 228
current liabilities, 117, 230
current ratio, 117
customer complaints, listening to, 15
customer development, 28, 29, 31
customer focus, 197
customer value, 25–26, 31
deal making, 18
debt fi nancing, 115–120, 122
debt ratio, 119–120
debt-to-equity ratio, 119–120, 151, 219, 233
demand-side economies of scale, 56
depreciation, 234, 248
design elements, in business plans,
95–96
differentiation, 50
discounted cash-fl ow (DCF) valuation,
222, 253–254
discovery plan, 48–49
disintermediation, 38
“doing business as” certifi cate, 65
double taxation, 71–72, 74
due diligence, for IPOs, 160
durability, of opportunity, 32, 37–38
earnings-based valuation, 221–222,
249–253
earnings before interest and taxes
(EBIT), 120, 221, 235
earnings before interest and taxes
(EBIT) multiple, 252–253
earnings before interest and taxes plus
depreciation and amortization
(EBITDA), 221, 253
earnings multiple, 250–252
eBay, 37, 55, 57, 123–127, 145–146, 150,
171, 189
economies of scale, 56
Edison, Thomas, 1
employees
alignment between strategy and,
54–55
with entrepreneurial attitudes, 208
motivation of, 201–202
employee stock ownership plans
(ESOPs), 216–217, 220
enterprise value, 146
entrepreneurial background, 13, 19–20
entrepreneurial forums, 142–143
entrepreneurial growth, sustaining,
171–180
entrepreneurial spirit, 195–210
entrepreneurs
cashing out by, 213–223
role of, 3–4
skills and traits of, 11–20
entrepreneurship
deciding to choose, 11–20
defi nition of, 1
process of, 12
risk and, 2, 18, 32–33
entry barriers, 37
equity book value, 247–248
equity capital, 70–71, 106, 110, 120–121,
131
established fi rms
challenges for, 196–198
complacency and, 197–198
existing-customers problem, 197
innovation and, 195–196
size of, 196–197
Etsy, 37, 55
executive coaches, 188–189
executive summary, in business plan,
81–82
existing-customers problem, 197
exit strategies, 213–223
experimental approach, 28
experimental mindset, 17–18
external environment, analyzing
for threats and opportunities,
52–53
Facebook, 56
failure
causes, 174, 183, 198, 233
comfort with, 13, 208
consequences, 118, 199
encouraging, 15, 57, 199, 205
fast, 15, 57, 205
21-H7303-IX.indd 28721-H7303-IX.indd 287 11/16/17 8:42 AM11/16/17 8:42 AM
288�Index
pressure to avoid, 18, 89, 199
rate, of new businesses, 2, 105, 116,
121, 140
feedback, 14–15, 187
“fi ctitious name” certifi cate, 65
fi nancial leverage, 232
fi nancial plan, 91
fi nancial projections, 79
fi nancial savvy, 13, 18–19
fi nancial statements, 225–240
balance sheets, 91, 227–233
in business plan, 91
cash-fl ow statement, 91, 236–240
income statement, 233–236
reasons for, 226
fi nancial structure of fi rm, 233
fi nancing, 32, 39
accelerators, 111–113
angel investors, 106, 131–136
bonds, 127
bootstrap, 105
business plans and, 78
commercial bank loans, 110
commercial paper, 127
crowdfunding, 110–111
debt, 115–120, 122
at eBay, 123–127
equity, 70–71, 106, 110, 120–121,
131
growth-stage, 115–130
IPOs, 121, 122, 126–127, 137,
149–167
matching assets and, 128–129
maturity-phase, 122–123
preferred stock, 128, 140–141
private placement, 166
seed investment, 105, 109, 132
Series A, 132, 133
Series B, 132
sources of, 107, 122
startup-stage, 103–113
tips for, 138–139
trade credit, 109–110
venture capital, 106, 121, 122, 132,
136–147
warrants, 166–167
fi nancing activities, 240
fi nished-goods inventory, 239
fi rms
fi nancial structure of, 233
high-growth, 104–105
Main Street, 104
selling, 217–220
fi rst-mover advantage, 171–172
fi ve-forces model, 56
fi xed assets, 229
fi xed costs, 34, 242, 244
Forbes Midas List, 143
Ford, Henry, 195
founders. See also entrepreneurs
growth and, 181–193
leadership by, 186–189, 192–193
opportunities that fi t with capabilities
of, 32, 35, 36
passion of, 14–15
stepping aside by, 189, 192–193
Gebbia, Joe, 1–2
General Electric Company, 1
general partnerships, 67–69, 76
advantages of, 68
disadvantages of, 68–69
goal orientation, 16
goals, in business plan, 84–85
goodwill, 230
Google, 56
GoViral, 139
graphics, in business plans, 96–98
growth
impact of, 172–174
leadership for, 181–193
market expansion and, 176–177
rapid, 172
scaling up, 177–180
strategy, 174–177
sustaining, 171–180
growth-stage fi nancing
debt, 115–120
at eBay, 123–127
equity, 120–122
matching assets and, 128–129
other external fi nancing, 127–128
harvesting methods, 214–220
headings, in business plan, 95
failure (continued)
H7303-Entrepreneur.indb 288H7303-Entrepreneur.indb 288 11/2/17 1:15 PM11/2/17 1:15 PM
Index�289
Hewlett-Packard (HP), 172–173
high-growth fi rms, 104–105
hiring decisions, 208
historical values, on balance sheet,
230–231
Hoffman, Reid, 171, 202–203
Honda, 196
hypothesis testing, 28
IBM, 198–199
idea champions, 201
ideas, 12
idea-to-commercialization process,
204–205
income statement, 91, 233–236
pro forma, 35, 36, 42, 91
incrementalism, 58
incubators, 47–48
incumbents, 59–60
initial public offerings (IPOs), 121,
149–167
alternatives to, 166–167
candidates for, 152–154
day of, 162–164
eBay, 126–127
expense of, 151–152
for investment harvesting, 214–215
overview of, 149–150
preparation for, 154
process for, 154, 158–161
pros and cons of, 150–152
role of investment bank in, 161–165
as source of capital, 122
time spent on, 152
timing of, 155–159
values for, 220–221
venture capitalists and, 137
innovation
ambidextrous organizations and, 209
decisions about, 207
entrepreneurial spirit and, 195–196
established fi rms and, 196–198
existing-customers problem and, 197
idea-to-commercialization process,
204–205
learning and, 200–201
personal involvement with, 203–204
physical environment and, 199–200
portfolio thinking and, 205–207
preserving culture of, 198–202
reward systems for, 201–202
risk and, 200–201
size and, 196–197
strategic direction and, 202–203
vision and, 202–203
intangible assets, 230
intellectual property, 86
interest expense, 235
internal capabilities, 53
internal cash fl ow, 122, 125–126
internet economy, 56
intrinsic motivation, 16
intrinsic rewards, 201–202
inventory, 231–232, 239, 248
investment banks, 121, 158, 161–165, 215
investment harvesting, 213–223
investment size, 43
investors. See also venture capital/
capitalists
advice from, 188
angel, 106, 131–136
earning trust of, 14–15, 144
jobs, new businesses as creators of, 4, 104
Jumpstart Out Business Startups (JOBS)
Act, 111
knowledge sharing, 201
Koch, Jim, 19, 178–179
leadership, 181–193
approaches, 182–186
behavior management, 183, 186
content management, 182–183, 186
context management, 184–185, 186
founders and, 186–189, 192–193
results management, 184, 186
lean startups, 28, 29–30
learning, 200–201
learning curve, 175–176
legal regulations, 16–17
leverage
fi nancial, 232
operating, 243–244
21-H7303-IX.indd 28921-H7303-IX.indd 289 11/16/17 8:42 AM11/16/17 8:42 AM
290�Index
leveraged buyouts, 218
liabilities
in accounting equation, 227–228
on balance sheet, 230
current, 117, 230
long-term, 230
liability
C corporations and, 70
S corporations and, 72–73
selling business and, 220
limited-liability companies (LLCs),
73–74, 76
limited partnerships, 69–70, 76
LinkedIn, 171, 202
liquidation value, 249
loans, 115–120, 121
lockup agreements, 215
long-term liabilities, 230
Main Street fi rms, 104
management buyouts, 217–218
management skills, 182
management team
in business plan, 86–89
in established businesses, 196–197
growth and, 181–193
opportunities that fi t with capabilities
of, 32, 35, 36
selling to, 217–218
market evaluation, 25–27
marketing plan, 48–49, 89–90
markets, expansion to new, 176–177
maturity-phase fi nancing, 122–123
McDonald’s, 185
mergers and acquisitions (M&As),
215–216
motivation, 16, 201–202
need-based positioning, 51
Netfl ix, 175
net income, 235
network effects, 38, 55–57
net working capital, 230
Newman, Paul, 19
Newman’s Own, 19
new owners, selling business to, 218–220
Omidyar, Pierre, 123–124, 126–127, 150,
189
online lenders, 118
operating earnings, 235
operating expenses, 234
operating leverage, 243–244
operating plans, 90–91
opportunities, 1
economics of, 34–35
evaluation of, 28–39
experimental approach to, 28
identifying, 13, 52–53
presentation in business plan,
82–83
questions to ask yourself about, 39
shaping, 23–40
strategies to address, 53–54
organizational culture, 198–202
outsourcing, 139, 178–179
owners’ equity, 109, 110, 227–228,
230
ownership, in business plan, 86
paradox of success, 197–198
participative management, 208
partnerships
general, 67–69, 76
limited, 69–70, 76
passion, 13, 14–15
patents, 86, 230
PayPal, 171, 202
peer-to-peer lending networks, 118
people skills, 12–15
physical environment, 199–200
pitch deck 5, 80, 82, 96, 142
style of writing, 94
plant assets, 228, 229
platform businesses, 55, 57, 171
play opportunities, 200
portfolio thinking, 205–207
Pratt’s Guide to Private Equity &
Venture Capital Sources, 142, 143
preferred stock, 128, 140–141
presentations, to venture capitalists,
143, 144–145
price-earnings multiple (P/E ratio),
250
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Index�291
pricing, 176
private placement, 166
problem identifi cation, 12, 24–26, 28
process innovations, 195
product-based businesses, 178
professional management, 187, 192–193
profi t, versus cash fl ow, 239
profi t-and-loss statement. See income
statement
profi t margin, 33, 176
profi t potential, 31, 32–35
profi t structure, 33–34
pro forma income statement, 35, 36,
42, 91
progress, 3–4
prospectus, 160, 164
public offerings. See initial public
offerings (IPOs)
Pure Storage, 155–159
quick assets, 117
QuickBooks, 65
rapid growth, 172
recognition, 201–202
red herrings, 160, 164
registration statement, 159, 160
rejuvenation, 202
replacement value, 249
resources, 53
results management, 184, 186
return, risk and, 32–33
revenue forecasts, 91
revenue sources, 43
reward systems, 201–202
risk, 2, 18, 28, 32–33, 47, 53, 141,
200–201
road shows, 160
rules, stretching, 16–17
sales projections, 91
SBA loans, 119
scaling up, 177–180
scandals, 17
Schumpeter, Joseph, 3
S corporations, 72–73, 76
SEC Rule 144, 215, 257–261
Securities and Exchange Commission
(SEC), 111, 226
seed investment, 105, 109, 132
self-assessment, 11–20
selling of business, 217–220
Series A funding, 132, 133
Series B funding, 132
service businesses, 177–178
share distribution, 165
share price, 160, 164
shearing, 219
short-term results, 152
simple sentences, in business plans,
92–95
skills
people, 12–15
technical, 182
Small Business Administration (SBA),
11, 119
sole proprietorships, 63–66, 76
advantages of, 64, 66
disadvantages of, 66
tips for starting, 65
Southwest Airlines, 50, 54
speed to market, 37–38
startup costs, 107–109
startup ventures
fi nancing, 103–113
lean startups, 28, 29–30
risk and, 2
strategic direction, 202–203
strategic positions, 51–52
strategy
activities that support, 54
alignment with, 54–55
in business plan, 85
change and, 57–58
competition and, 58–60
defi ning, 41, 49–60
growth, 174–177
implementation, 55
network effects and, 55–57
for platform businesses, 55, 57
sample, 58–59
steps for formulating, 52–55
subheadings, in business plan, 95
21-H7303-IX.indd 29121-H7303-IX.indd 291 11/16/17 8:42 AM11/16/17 8:42 AM
292�Index
success, paradox of, 197–198
supply-chain fi rms, 104
supply-side economics, 56
taxation
business entities and, 74
C corporations and, 71–72, 74
team members, in business plan, 86–89
technical advances, 195
technical skills, 182
10-K fi lings, 152
text blocks, in business plans, 95–96
threats
identifi cation of, 52–53
strategies to address, 53–54
3M, 196
times interest earned ratio, 120
Toyota, 50, 196
trade credit, 109–110, 128
trademarks, 86
trust, 144
Uber, 16–17, 55, 173, 178
underwriters, 158, 165, 215
valuation methods, 220–222, 245–255
value chains, 42
variable costs, 34, 242, 244
variety-based positioning, 51
VCgate, 143
venture capital/capitalists, 132, 136–147
advice from, 188
alternatives to, 139
business plans and, 80
connecting with, 141–143
corporate, 137
downsides of, 145–147
fl ow of, 140
during growth stage, 121, 122
locators, 143
overview of, 136–139
presentations to, 143, 144–145
process for, 139–141
profi ts for, 32
during startup stage, 106
virtual reality, 111
VisiCalc, 19
vision, 13, 202–203
visuals, in business plans, 96–98
warrants, 166–167
wealth diversifi cation, 213–214
web-based marketplace, 171
Webvan, 17–18, 57
Whitman, Meg, 189
working capital, 231–232
workspaces, 199–200
work style, 13, 16–18
writing style, of business plans, 92–98
Y Combinator, 111
H7303-Entrepreneur.indb 292H7303-Entrepreneur.indb 292 11/2/17 1:15 PM11/2/17 1:15 PM
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H7303-Entrepreneur.indb 262H7303-Entrepreneur.indb 262 11/2/17 1:15 PM11/2/17 1:15 PM
- Copyright
- Contents
- Introduction
- Part One: Preparing for the Journey
- Ch. 1: Is Starting a Business Right for You?
- Part Two: Defining Your Enterprise
- Ch. 2: Shaping an Opportunity
- Ch. 3: Building Your Business Model and Strategy
- Ch. 4: Organizing Your Company
- Ch. 5: Writing Your Business Plan
- Part Three: Financing Your Business
- Ch. 6: Startup-Stage Financing
- Ch. 7: Growth-Stage Financing
- Ch. 8: Angel Investment and Venture Capital
- Ch. 9: Going Public
- Part Four: Scaling Up
- Ch. 10: Sustaining Entrepreneurial Growth
- Ch. 11: Leadership for a Growing Business
- Ch. 12: Keeping the Entrepreneurial Spirit Alive
- Part Five: Looking to the Future
- Ch. 13: Harvest Time
- Appendix A: Understanding Financial Statements
- Appendix B: Breakeven Analysis
- Appendix C: Valuation: What Is Your Business Really Worth?
- Appendix D: Selling Restricted and Control Securities: SEC Rule 144
- Glossary
- Further Reading
- Sources
- Index
MGMT 858
MGMT 858 Semester Final Project – Responsible Business Plan Writeup and Presentation
Introduction: This final project assignment will allow students to familiarize themselves with a relevant environmental problem or social issue that they would like to address and alleviate. With the guidance of the professor, students will research and learn about innovative solutions to ecological and social challenges throughout the semester. Students will then create a business plan for a new (hypothetical) responsible business entrepreneurial venture. We will reserve time at the end of the semester for students to present their business plan to the class.
Background: Social entrepreneurship is the process by which individuals, startups, and entrepreneurs develop and fund solutions that directly address social and/or environmental issues. Social entrepreneurs may pursue a variety of goals including community economic development, ecological restoration, education, financial inclusion, health care, housing, internet connectivity, poverty alleviation, rural electrification, sanitation, water purification, etc. Social entrepreneurship organizations may be structured as for-profit private or public companies (including B-Corporations), or as non-profit organizations. The common theme is that performance is measured by a positive return to society and/or ecological benefit, in addition to traditional financial metrics such as revenue, profit, or share price. Social entrepreneurs may consider the “triple bottom line” and their organization’s impact on a variety of stakeholders, instead of being motivated solely by shareholder profit. Social entrepreneurs view their profit-generating activities and their positive societal and environmental contributions as simultaneous, interrelated goals operating in harmony.
Project Details: Students will be responsible for developing a business plan for a new responsible business venture that will have a positive benefit for society and/or the natural environment. When writing a business plan, there is some flexibility in the format. That said, there are also key elements that you will want to include. The following resources may be useful to guide you on this journey. Final projects are typically 15 pages in length, including references. However, there is no length limit.
-Start-Up Resources: Write a Winning Business Plan – University of Washington
https://foster.uw.edu/centers/buerk-ctr-entrepreneurship/start-up-resources/business-plan/
– Write your Business Plan – U.S. Small Business Administration
https://www.sba.gov/business-guide/plan-your-business/write-your-business-plan
-How to Write a Winning Business Plan – Harvard Business Review
https://hbr.org/1985/05/how-to-write-a-winning-business-plan
Given that the new venture will focus on responsible business, you will want to provide:
1. An overview of the social or environmental issue to be addressed. References should be cited in
American Psychological Association (APA) format.
2. A description of the stakeholders involved
3. A critical discussion of how the new venture addresses the problem
Other common elements included in quality business plans are:
4. Description of the industry/market, including existing competitors
5. Competitive analysis and your proposed niche
6. A description of your planned product or service
7. Revenue forecasts, prospective clients and customers
8. Details for investors, including financial or resource asks and terms
The final document will be evaluated using the following grading rubric:
Criteria (20% each) |
Exemplary (100%) |
Good (80%) |
Adequate (70%) |
Poor/Incomplete (<70%) |
Organization and Structure |
Clear and logical organization and structure, use of a table of contents and an outline |
Mostly straightforward organization and logical structure |
Somewhat vague, missing key sections |
Little to no organization, missing title, student name, or other essential information |
Discussion of Problem / Stakeholders |
Outstanding literature review including a synthesis of relevant academic and expert sources |
Good use of current expert sources and accurate and relevant evidence |
Sufficient use of some expert sources; some evidence is irrelevant or inaccurate |
Insufficient use of current expert sources, citing Wikipedia, not citing others’ words and ideas, etc. |
Market Overview |
Excellent presentation of evidence, including quantitative analyses |
Good insights; accurate interpretation of evidence; logical analysis of facts |
Some insights; emerging ability to interpret evidence; some analysis of facts |
Lacks insights; inaccurate interpretation of evidence; illogical analysis unlinked to facts |
Strategy and Financial Information |
Strategic plan, timeline, use of quantitative forecasts |
Good planning and some use of financial forecasts |
Sufficient planning and use of financial forecasts |
Insufficient information |
Grammar/ Spelling/ Citations |
Outstanding, citations and references are properly formatted |
Good with minor mistakes |
Some major problems |
Many consistent and major problems |
Presentation: We will reserve time at the end of the semester for students to present their business plan to the class. This will be an opportunity for you to share your hard work and enthusiasm. You may approach the presentation as an investor pitch. Audience members are encouraged to ask questions and engage with each presenter. The professor may invite guest audience members to the final presentations session(s).
1
Consider Innovation Categories
Joseph Schumpeter, who popularized the term “creative destruction,” differentiated between the following innovation categories:
Technical innovation: Implementation of technical knowledge in new or improved products and production procedures
Service innovation: The implementation of a new kind of service idea in a market
Business model innovation: A conscious alteration of an existing business model or the creation of a new business model that better satisfies the needs of customers
Design innovation: Innovations that are primarily oriented for the customer benefit, for example, better usability and increased life expectancy of a product
Social innovation: The process of formation, implementation and dissemination of new social practices that address social problems and challenges
2
Potential Issues to Address
Inexpensive renewable energy technology
Ecotourism
Arts, culture, and humanities
Community and economic development
Disaster relief
Education and research
Employment training
Health
Homelessness/affordable housing
Nutrition and agriculture
Rehabilitative services
3
Explore Existing Social Entrepreneurs
Search the databases of these three organizations for social entrepreneurs in an area that you are interested in:
Ashoka: Innovators for the Public is a 501(c)(3) organization dedicated to finding and fostering social entrepreneurs worldwide.
https://www.ashoka.org/en-us/our-network/ashoka-fellows/search
The Skoll Foundation, based in Palo Alto, CA, makes grants and investments intended to reduce global poverty.
https://skoll.org/community/explore/?qpriority_id=102566&qobject=awardee_org_grantee&advanced=1
B Lab
https://www.bcorporation.net/en-us/find-a-b-corp
4
Consider Business Models
5
-A venture focused on entrepreneur support may help their target population of social entrepreneurs develop products or services to be brought to market. An example may be a business incubator that works with social entrepreneurs. Think of this as the “Y-Combinator” model.
-Market intermediaries are independent firms that assist in the flow of goods and services from producers to end-users. Market intermediaries may be agents and brokers, wholesalers, distributors, or retailers that help their target population access markets. For example, a market intermediary may purchase client-made products outright or take them on consignment, and then sell the products at a mark-up. Think of this as the “Middle person” model.
-The employment model entails a firm providing employment opportunities or job training to their target population and selling products or services in an open market. Target populations may include people with high barriers to employment such as disabled, homeless, at-risk youth, and ex-offenders. An example of a social enterprise that employs the employment model in San Francisco is the Delancey Street Foundation.
– A social venture pursuing a fee-for-service model focuses on rendering services in the sector it works in. Schools, museums, hospitals and clinics are typical examples of fee-for-service social enterprises. The social program is embedded in the activity by providing access to products and services that increase clients’ quality of life.
-The service subsidization model involves a firm selling products or services to an external market and then using a portion of the income it generates to fund a social or environmental program. In other words, this type of firm may operate as a typical firm, yet engages in substantial philanthropic activity.
5
6
-A venture focused on entrepreneur support may help their target population of social entrepreneurs develop products or services to be brought to market. An example may be a business incubator that works with social entrepreneurs. Think of this as the “Y-Combinator” model.
-Market intermediaries are independent firms that assist in the flow of goods and services from producers to end-users. Market intermediaries may be agents and brokers, wholesalers, distributors, or retailers that help their target population access markets. For example, a market intermediary may purchase client-made products outright or take them on consignment, and then sell the products at a mark-up. Think of this as the “Middle person” model.
-The employment model entails a firm providing employment opportunities or job training to their target population and selling products or services in an open market. Target populations may include people with high barriers to employment such as disabled, homeless, at-risk youth, and ex-offenders. An example of a social enterprise that employs the employment model in San Francisco is the Delancey Street Foundation.
– A social venture pursuing a fee-for-service model focuses on rendering services in the sector it works in. Schools, museums, hospitals and clinics are typical examples of fee-for-service social enterprises. The social program is embedded in the activity by providing access to products and services that increase clients’ quality of life.
-The service subsidization model involves a firm selling products or services to an external market and then using a portion of the income it generates to fund a social or environmental program. In other words, this type of firm may operate as a typical firm, yet engages in substantial philanthropic activity.
6
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